Customer Service Administrator Salary: £12.27 per hour pl... Customer Service Administrator Salary: £12.27 per hour plus 25 days annual holiday entitlementHours - Full- Time Monday to Friday 8am to 5pmBased at Sheffield S9 1DTJob purpose:As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.Key responsibilities: Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.Develop strong relationships with the wheelchair service team.Update computer records for reconditioned and new wheelchairs.Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.Contact service users to arrange visits by the engineer for repairs, collections and deliveries.Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.Ensure workloads are managed effectively and all daily tasks are completed.Maintain a professional customer service attitude when dealing with all service users and other agencies.Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained. Skills and Qualifications Computer literateGood communication, verbal and writtenExperience of invoicing and accounts proceduresExperience of working within a service provider industryFlexible approach to working conditions and working environment changeSelf-motivated and enthusiastic worker ConfidentialityDuring the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.OtherThis role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role. Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
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Bereavement TrainerLocation: Remote (UK) - regular travel required (car and driving licence essentia... Bereavement TrainerLocation: Remote (UK) - regular travel required (car and driving licence essential)Team: Bereavement TrainingEmployment Type: Full-TimeThe CompanyWe’re Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK’s most exciting and best-trusted group (you may have heard of some of our sister companies…). We have a mission - to transform how people plan for the future and support families through some of life’s most important and sensitive moments.We’re scaling fast and reimagining a sector that’s long resisted change. To get there, we’re building a team of top performers who care deeply about people, learning, and doing work that matters. Ready to help shape a category from the ground up?The RoleThe National Bereavement Training Service (NBTS), part of Octopus Legacy, is seeking compassionate and experienced trainers to join our growing national team. You will deliver tailored workplace and customer-facing bereavement training across diverse sectors, supporting organisations to navigate grief with confidence and care.This role requires high emotional intelligence, resilience, and the ability to create emotionally safe learning environments while maintaining clear boundaries and self-care.Key ResponsibilitiesTraining Delivery & Facilitation Deliver high-quality bereavement training using a trauma-informed, person-centred approach aligned with NBTS values.Facilitate sessions confidently while managing group dynamics and emotional safety.Deliver training both in person and virtually to diverse audiences.Client Scoping & Programme DesignLead initial scoping conversations to understand client needs and tailor training accordingly.Develop bespoke training sessions, CPD modules, and proposals for corporate and public sector clients. Inclusion & Best Practice Adapt delivery to reflect cultural, faith, and individual differences in grief and bereavement.Maintain clear professional boundaries and safeguarding standards throughout delivery. Quality, Growth & Collaboration Contribute to the development of new trainers and engage in reflective practice and supervision.Stay informed on market trends and sector developments to support service growth.Introduce clients to wider Octopus Legacy services where appropriate. Who You Are An experienced trainer with a strong track record of delivering engaging sessions to varied audiences.Values-led and compassionate, with the confidence to work in emotionally complex spaces.Culturally competent, inclusive, and sensitive in your approach to death, grief, and loss.Clear on boundaries, safeguarding responsibilities, and the importance of self-care.Digitally confident, with experience using CRM systems (HubSpot), online platforms, and presentation tools.Background experience in health, social services, legal, or charitable sectors is highly advantageous. BenefitsWe want you to feel supported, empowered, and truly excited to be part of the team. Our benefits include: Share Incentive Scheme (SIP) - invest in the company’s success.Vitality Health & Life Insurance, plus access to a free Will and Lasting Powers of Attorney.Pension scheme to support long-term financial wellbeing.Enhanced parental leave for growing families.Cycle to Work Scheme and Electric Vehicle Salary Sacrifice Scheme.Charity matching (up to £500) and volunteer days.Octopus Springboard - cash funding and time to explore entrepreneurial ideas.Birthdays off - because life should be celebrated.Company events, socials, snacks, and a dog-friendly office. Why Join Us?At Octopus Legacy/NBTS, you’ll work with people who care deeply about their impact. We offer a collaborative, high-ownership environment where you can grow professionally while shaping an emerging category. You’ll help make difficult conversations easier and empower people to plan confidently for the future. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Join Our Team as a CHC Appeals & Advocacy Specialist – Make a Real Difference!Salary: Dependent... Join Our Team as a CHC Appeals & Advocacy Specialist – Make a Real Difference!Salary: Dependent on Skills and ExperienceMonday to Friday – Full Time 38.75 hours per weekLeeds LS8 2AL – office based (with hybrid potential) – free parkingAre you a passionate advocate looking for a meaningful career move?At Winston Solicitors, we help families navigate the complex world of NHS Continuing Healthcare (CHC). We are looking for a CHC Appeals & Advocacy Specialist to join our dedicated team.This isn't just a "legal" role - it’s a role for a communicator, a problem-solver, and a compassionate guide. Whether you are a lawyer looking to retrain, a health or social care professional (Nurse/Social Worker) seeking a new challenge, or an advocate with a sharp mind, we want to hear from you.What You’ll Do: Advocate: Represent families in assessments and appeal panels, arguing the case for their loved ones' care funding.Advise: Guide clients through the eligibility criteria with empathy and clarity.Analyse: Review evidence and draft persuasive submissions to challenge NHS decisions.Manage: Navigate administrative complaints and processes to ensure progress for your clients. What We’re Looking For:We value personality, drive, and empathy above specific job titles. You might be a great fit if: You have excellent client care skills and can handle sensitive situations with tact.You are a "completer-finisher" who can manage a busy caseload and meet deadlines.You have strong writing skills and an analytical mind.Backgrounds considered: Law (Solicitors/CILEX), Nursing, Social Work, Paralegals, or professional Advocacy. Why Join Winston Solicitors? Meaningful Work: You will see the direct impact of your work on families' lives every day.Specialist Training: CHC is a niche area; we will provide the training you need to become an expert.Flexible Future: The role is initially office-based to ensure you have all the support and training you need. Once you are established and "up to speed," we offer the flexibility of hybrid/home working.Benefits: Competitive salary, professional development, and a friendly office culture with free parking. Ready to use your skills to make a real difference? Apply today to join a firm that values people over prerequisites. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Hire & Sales Account Manager (Construction Equipment)Location: High Wycombe, Buckinghamshire Con... Hire & Sales Account Manager (Construction Equipment)Location: High Wycombe, Buckinghamshire Contract: Permanent, Full Time (40 hours per week) Hours: Monday to Friday, 8:00am – 4:30pm Salary: Up to £40,000 per annum (depending on experience) + performance-based bonus Reporting to: Managing DirectorAbout the roleWe are looking for an experienced Hire & Sales Account Manager to play a key role in the day-to-day operation and continued growth of our well-established construction supply business.With over 40 years of industry experience, we are a family-owned company that prides itself on strong customer relationships, specialist knowledge, and a personal approach. This is an excellent opportunity for someone who enjoys autonomy, variety, and the chance to make a real impact within a growing business.You’ll be responsible for managing customer accounts, advising on hire and sales solutions, and identifying opportunities to grow revenue through excellent service and commercial awareness.About youWe’re looking for someone who is commercially minded, organised, and customer-focused.Ideally, you will have: Proven experience in sales and account management (B2B preferred)Experience working with small businesses or trade customersKnowledge of, or interest in, the construction or hire industryStrong communication skills by phone, email, and face-to-faceConfidence working with numbers, quotes, and marginsA proactive approach to problem-solving and customer serviceThe ability to thrive in a small, close-knit team environment If you don’t meet every requirement but feel you could succeed in this role, we’d still love to hear from you. Key responsibilities Proactively manage and develop customer accounts, building long-term relationshipsQuote and advise customers on machinery, parts, and consumables via phone, email, and in-storeIdentify opportunities to up-sell and cross-sell hire and sales solutionsNegotiate with customers and suppliers to achieve mutually beneficial outcomesUpdate and maintain the CRM system and website informationOrder stock as required and liaise with suppliersRepresent the business within the UK construction industry, including networking events, social media engagement, and occasional site visitsWork closely with the wider team to support smooth day-to-day operations What success looks like Developing strong, repeat relationships with key customersGrowing hire and sales revenue through proactive account managementBecoming a trusted point of contact for customers and colleaguesContributing ideas and energy to help the business continue to grow What’s in it for you? Competitive salary up to £40,000 plus performance-based bonus28 days holiday including bank holidaysWorkplace pension schemeOngoing internal and external training and developmentFlexible and supportive working cultureFree on-site parking and a well-equipped officeOpportunity to make a real impact within a small business with big ambition We believe in a mutual win-win: when you go above and beyond to deliver results, we go the extra mile to support you. We are committed to creating an inclusive workplace where every employee feels valued.How to applyIf this sounds like the right next step for you, we’d love to hear from you. Please apply by sending your CV and a short cover letter outlining why this role interests you.Closing date for applications is Friday 13th February 2026. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Commercial Estimator CO Manufacturing – Clearview New Build Division Wakefield Competitive Salary +... Commercial Estimator CO Manufacturing – Clearview New Build Division Wakefield Competitive Salary + Benefits Mon – Fri, 40 hours a weekBenefits:21-25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parking About us:CO Manufacturing is the manufacturing hub of the £60 million turn over Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces.Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We’re proud to invest in our people, offering hands-on training, career development, and the opportunity to grow within a business that values hard work and new ideas. About the Role:This role sits within our Clearview New Build division, supplying windows to the house builders we partner with. It is a great opportunity for someone with experience in UPVC windows, Estimating or who is looking to step into an estimating career.You will be trained to support the estimating function while also assisting with account management and bid preparation. Working closely with experienced colleagues, you will play a key role in supporting new build projects from enquiry through to order processing. Supporting the estimating team with the preparation of quotes and costings for new build projectsAssisting with processing orders in line with customer specifications and internal procedures Supporting with account management tasks, including customer queries and order updatesPreparing and assisting with PQQ documentation and tender related informationReviewing drawings, specifications, and information to support accurate pricing and processingMaintaining accurate records and data using internal systems and ExcelLiaising with internal teams to ensure information is complete and deadlines are met Supporting the wider office team as needed with a flexible and team focused approach What we are looking for: Some experience within UPVC windows or a similar product based environmentEstimating or Account management experience (can be traininged)Comfortable working in a busy, fast-moving officeStrong attention to detail with the ability to work accurately under pressureBasic Excel skills and confidence working with data and figuresFlexible attitude and happy to support wider office responsibilities when required How to apply:Ready to start your career with us? Apply with your CV Please note EqualsOne are advertising this on behalf of Conservatory Outlet Group and are not acting as recruitment agency, all applications will come directly to Conservatory Outlet Group. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Technical Quality Engineer CO Manufacturing Wakefield Competitive Salary + Benefits Mon – Fri, 40 ho... Technical Quality Engineer CO Manufacturing Wakefield Competitive Salary + Benefits Mon – Fri, 40 hours a weekBenefits: 21-25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parking About us:CO Manufacturing is the manufacturing hub of the £60 million turn over Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces.Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We’re proud to invest in our people, offering hands-on training, career development, and the opportunity to grow within a business that values hard work and new ideas. About the Role:This role works hands on within our factory environment, partnering closely with Production Managers and shop floor teams to ensure quality standards are consistently met to BSI level.You will be visible on the shop floor, supporting teams day to day by monitoring quality, coaching where standards are not being met, and helping embed best practice across production. A key part of the role is turning quality data and observations into practical improvements, with clear feedback provided to the Head of Quality.Responsibilities include: Working on the factory shop floor to monitor product quality at all stages of productionEnsuring manufacturing processes and finished products meet BSI and internal quality standardsCoaching and training production staff where quality issues are identifiedSupporting Production Managers to embed consistent quality practices across teamsCarrying out root cause analysis on quality issues and supporting corrective actionsMonitoring defects, non conformances, and trends, ensuring issues are addressed and not repeatedSupporting internal audits and quality inspections What we are looking for: We are looking for someone from a manufacturing environment with hands on involvement in quality standards and BSI compliance. You will understand what good looks like on a factory floor and be confident working alongside production teams to maintain and improve quality. Experience within window and door fabrication would be ideal, but we are also open to candidates from similar manufacturing processes where quality, consistency, and compliance are critical. You will ideally bring the following experience and skills: Strong understanding of BSI requirements and quality compliance within productionBackground in window and door fabrication or a comparable manufacturing processAbility to recognise quality issues quickly and take practical action to address themConfident working on the shop floor with production managers and operativesExperience coaching, training, and influencing teams to improve qualityStrong attention to detail with a hands on, practical approachClear communicator who can provide honest feedback and escalate issues when needed How to apply:Ready to start your career with us? Apply with your CV Please note EqualsOne are advertising this on behalf of Conservatory Outlet Group and are not acting as recruitment agency, all applications will come directly to Conservatory Outlet Group. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Paediatric Occupational Therapist Location: Grayshott, GU26 6LR (clinic, school & community work... Paediatric Occupational Therapist Location: Grayshott, GU26 6LR (clinic, school & community work)Salary: £38,500 – £41,000 dependent on experienceHours: Full-time (37.5 hrs, Mon–Fri) – part-time/flexible consideredClosing date: Open until filledWhat We Offer £38,500 to £41,000 salary (DOE)Up to 40 days annual leave (including bank holidays)Flexible and part-time working optionsRegular supervision and CPD supportFriendly, supportive team cultureChristmas closure includedFree on-site parking About TLC SpaceTLC Space Ltd is a small, supportive team of experienced Paediatric Occupational Therapists providing neurodiversity-affirming, family-centred care. We work from our sensory clinics in Camberley and Grayshott, as well as in schools and community settings.We value connection, creativity, and collaboration — believing children thrive when they feel safe, understood, and celebrated.Our team has postgraduate training including Ayres Sensory Integration, Interoception, Therapeutic Listening and CO-OP.About the RoleWe’re looking for a compassionate Paediatric Occupational Therapist who enjoys working holistically with children and families within a warm, collaborative team.You will deliver assessments and intervention across clinic, school and community settings, supported by regular supervision and peer support.You will: Complete holistic OT assessmentsDeliver engaging 1:1 and small-group therapyWrite clear, strength-based reportsDevelop child-led, goal-focused intervention plansWork closely with families, schools and professionalsYou’ll support children with a range of needs including autism, sensory differences, DCD, cerebral palsy and other neurodevelopmental conditions. Who We’re Looking ForEssential: Degree/Diploma in Occupational TherapyHCPC registrationPaediatric clinical experienceStrong assessment, report writing and communication skillsAbility to work autonomously and collaborativelyFull UK driving licence and access to a vehicle Desirable: Postgraduate training (e.g. ASI, Interoception, CO-OP, Therapeutic Listening)Experience across clinic, school and community settings SafeguardingTLC Space Ltd is committed to safeguarding children and young people. All roles are subject to enhanced DBS checks, references and safer recruitment procedures.How to ApplyPlease submit your CV and a short cover letter.Informal chats and clinic visits are warmly welcomed. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Sales DirectorCompetitive salary + car + bonus + benefitsFull Time, Permanent.Harrogate (HG2)An exci... Sales DirectorCompetitive salary + car + bonus + benefitsFull Time, Permanent.Harrogate (HG2)An exciting opportunity to join Fineline VAR, an established and respected Printed Circuit Board (PCB) specialist and are the UK subsidiary of Fineline Global group, at a key point in our growth journey.We’re looking for a commercial, highly motivated Sales Director with electronics industry experience to lead our sales strategy and team as we scale in the UK and Europe.What will you be doing?The Sales Director UK is responsible for leading, developing, and executing the sales strategy for Fineline VAR Ltd, with a strong focus on new business acquisition, key account growth, sales discipline, and team performance.This role is hands-on and results-driven. The Sales Director will lead the UK sales team, embed structured sales processes, ensure disciplined follow-up and pipeline management, and work closely with internal teams (quotes, engineering, supply chain, and global operations) to win and grow profitable business.The role is critical to delivering sustainable revenue growth, margin improvement, and positioning Fineline VAR as a strategic PCB partner to OEM and EMS customers in the UK and Europe.Key responsibilitiesWith the right attitude and relevant experience, your responsibilities will be: Sales Leadership & Strategy.Team Management & Development.Pipeline, CRM & Forecasting.Customer & Market EngagementInternal CollaborationPerformance & Commercial Focus Other qualities we’re looking for: Degree or equivalent qualification preferred (Engineering, Business, or related discipline).Strong leadership and people-management skills.Highly organised with a disciplined, process-driven approach to sales.Excellent communication and negotiation skills.Commercially astute with strong margin awareness.Comfortable operating both strategically and hands-onResilient, proactive, and accountable. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
ElectricianIpswich Area – full UK driving licence essential – company vehicle/fuel card providedFull... ElectricianIpswich Area – full UK driving licence essential – company vehicle/fuel card providedFull TimeSalary dependent on experienceAbout the companyA growing and well-respected building services provider specialising in insurance repairs, restoration, and maintenance is looking to expand its skilled team of Electricians in and around Ipswich. Working on behalf of leading insurers, the company delivers high quality repair solutions to domestic properties across Norfolk and Suffolk. With a strong pipeline of work and a focus on doing things properly, this is a business that values quality, reliability, and its people.About the opportunity An opportunity has arisen for an experienced Electrician to join the team on a full time, permanent basis. The role offers steady work, clear expectations, and the chance to take pride in completing jobs to a consistently high standard. You will be working mainly in occupied homes, carrying out electrical works linked to insurance claims and property restoration.Responsibilities include but not limited to:- Completing domestic electrical repairs, testing, and installationsWorking on insurance related repair and restoration projectsEnsuring all work meets current regulations and company standardsProviding a professional and reassuring service to customersKeeping accurate records and updating the team on job progress Skills and Experience:- Strong background in domestic electrical workSound knowledge of current electrical regulationsAbility to work independently and manage your own workloadA conscientious approach with high attention to detailFull UK driving licence What is on offer:- Full time, permanent employment with long term securityExcellent rates of pay depending on experienceCompany vehicle and fuel card28 days annual leave including bank holidaysCompany pension scheme If you are an Electrician looking for stable work with a company that values quality and professionalism, we would like to hear from you. Apply now with your updated CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Finance Assistant/ Invoice Entry Clerk£14 per hour dependent on experienceLeeds, office based - Part... Finance Assistant/ Invoice Entry Clerk£14 per hour dependent on experienceLeeds, office based - Part-Time (10-16 hours per week- flexibility offered)Employed or self-employed applicants will be consideredWhat we offer Flexible working hours within the working weekFriendly and supportive working environmentCasual dress codeOn-site parking Lonsdale Contracts is an established business operating within the construction and contracting sector, providing a range of services to clients across the region. The company prides itself on a practical, team-focused working environment and a supportive approach to its staff.We are currently looking to appoint a reliable and organised Finance Assistant / Invoice Entry Clerk to join our small, friendly team on a part-time basis.This role has been created to provide additional support within the finance function, assisting with invoice processing and related accounts administration. The successful candidate will play an important role in ensuring accuracy, consistency and continuity across key finance processes.Key responsibilities Raising sales invoices accurately and in a timely mannerProcessing and inputting supplier invoices onto the accounting systemEnsuring invoices are correctly coded and VAT is treated appropriatelyAssisting with general finance and accounts administrationSupporting other invoice-related tasks as required About you Previous experience in an accounts or finance administration roleA good working knowledge of VATExperience using Sage 50 would be highly advantageousConfident IT skills, including spreadsheetsStrong attention to detail with a high level of accuracyAble to work independently while also supporting a small team Hours & PayThe role offers flexibility in how hours are worked, either across several shorter days or condensed into fewer working days. A regular weekly presence is required to support effective planning and continuity. 10–16 hours per week£14 per hour (dependent on experience)Employed or self-employed applicants will be considered This role would suit someone seeking a flexible, part-time position who enjoys hands-on finance support and values being part of a small, close-knit team. If you are interested, please apply with your updated CV. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Head of IT Customer SupportReporting to: COO / CFO Location: Manchester (Hybrid) Salary: £50,000–£60... Head of IT Customer SupportReporting to: COO / CFO Location: Manchester (Hybrid) Salary: £50,000–£60,000 DOE Contract: Full-time, Permanent Hours: Monday–Friday, 09:00–17:30 (with flexibility to support the US team) Team: Managing a team of 5 across the UK and Denver, USAAre you someone who’s grown within the IT Helpdesk or Technical Support world and understands the pressure of queues, SLAs, escalations and is now ready to lead and shape a customer support function end-to-end?This is a hands-on leadership role for someone who blends technical capability, customer focus, and people leadership to drive operational excellence and protect the customer experience as the business scales.About YouDo you come from a technical support / IT helpdesk background and have progressed into leadership? Holding experience in: • Implementing a tiered triage process • People leadership • Operational discipline • Strategic planningIf you feel you can take accountability for how Customer Support performs as a department and can confidently represent it at a senior level, not being afraid to challenge decisions when they risk the customer experience or long-term sustainability, then this role could be for you.The Role – Key Responsibilities Own the Customer Support & IT Helpdesk function end-to-endLine-manage the Customer Support Team Lead and oversee a UK & US-based teamDefine SLAs, escalation models, workflows, and operational standardsAct as the escalation owner for major customer-impacting incidentsDrive performance, capability development, and continuous improvementOwn helpdesk tooling, automation, reporting, and documentationUse data and trend analysis to inform decisions and scalingCollaborate closely with Product, Engineering, Operations, QA, and Customer SuccessRepresent Customer Support confidently in senior and cross-functional discussions What You’ll BringEssential: Experience managing a technical support or IT helpdesk functionStrong people leadership, including managing Team Leads or senior staffSolid technical understanding to guide escalations and challenge decisionsExperience working with SLAs, service models, and operational metricsStrong analytical and communication skills Desirable: Experience supporting software products or enterprise IT environmentsITIL or service management knowledgeExperience with globally distributed teamsHands-on experience with helpdesk platforms (e.g. Freshdesk or similar)Interest in automation and process improvement Why Apply? Own and shape a critical function at scaleLead with autonomy, trust, and influenceBuild a support operation that’s valued internally and by customers If you’ve built your career in IT Helpdesk, Technical Support, or Customer Support leadership and are ready to step into a role where you truly own the function, we’d love to hear from you. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Class 2 DriverSalary Basic £27,200 (OTE £32,000 to £34,000) including overtime and profit share - ov... Class 2 DriverSalary Basic £27,200 (OTE £32,000 to £34,000) including overtime and profit share - overtime is paid as time and a halfFull time / permanentMonday to Friday – No Weekends, Nights or Bank HolidaysBased – Strood – KentEstablished in 1981 Richard Austin Alloys have become one of the largest independent metal stockholders in the UK. We currently have an opportunity for a Class 2 driver at our South East operation. Specialising in the next day delivery of Aluminium and Stainless Steel our businesses are all built on the highest levels of service. Supplying to key engineering companies our drivers are the face of business.This role involves delivering our metals throughout the South East of England on one of the dedicated routes. Typically covering Essex, Kent, Sussex and Surrey although as part of growth we are also developing into new areas. The fleet is constantly updated and spans pick ups through 7.5t, 18t and 26t vehicles. Vehicles are pre-loaded with unloading via customer forklifts.Candidates should ideally have a good knowledge of the South East, be customer focused with a keen attitude and good communication skills.HGV 2 Licence and current CPC certification required.Additional benefits: Ongoing CPC provided25 Days Holiday entitlementOn-site parkingCycle to work schemeGenerous company pension scheme after qualifying period If this Class 2 Driver role sounds of interest, please apply with your CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Installation Manager (Hotel Furniture)Location: Leeds (UK-wide travel) Industry: Hotel Bedroom Manuf... Installation Manager (Hotel Furniture)Location: Leeds (UK-wide travel) Industry: Hotel Bedroom Manufacturing & Installation Experience: Established company – 28 years in operation Salary: £55,000 per annum + benefitsAbout UsWe are a Leeds-based hotel bedroom manufacturing company with 28 years of experience delivering high-quality, bespoke bedroom solutions to hotels across the UK. From design and manufacture through to installation, we pride ourselves on craftsmanship, reliability, and long-term client relationships. Due to continued growth, we’re looking for an experienced Installation Manager to join our team.The RoleAs Installation Manager, you will take full responsibility for managing on-site installation teams, ensuring hotel bedroom projects are delivered on time, on budget, and to the highest standard. You’ll be the key link between our factory, project managers, clients, and site teams.Key Responsibilities Plan, coordinate, and oversee hotel bedroom installationsManage installation teams and subcontractors on siteEnsure projects meet quality, programme, and health & safety standardsCarry out site surveys and pre-installation planningLiaise with project managers, clients, and main contractorsResolve on-site issues efficiently and professionallyMonitor labour, materials, and installation costsConduct site inspections and sign-offs on completion Be involved in improving processes & developing SOPs where required About YouIdeally you will have the following: Proven experience in an installation or site management roleBackground in large scale furniture fit-out, or manufacturingStrong leadership and people management skillsKnowledge of health & safety regulationsExperience of fitting / working on the tools preferredCompetent with ExcelCSCS card (ideally black) , SMSTS and Asbestos certificate Willingness to travel and stay away when requiredFull UK driving licence INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Customer Service and Despatch CoordinatorSalary circa £27-30k depending upon experienceSteeton, BD20... Customer Service and Despatch CoordinatorSalary circa £27-30k depending upon experienceSteeton, BD208.30-5.00 Monday to Friday Our client is an award winning artisan bakery manufacturer, founded in 1899. They are looking for an experienced Despatch & Customer Service Coordinator to join their team. Your prime responsibility will be to service and engage with key accounts. You will take full responsibility and ownership for driving these accounts ensuring they meet the requirements of the business and deliver added revenue. The PositionOur client is looking for a methodical, bright individual who has a keen eye for detail and who can take responsibility for the order processing and despatching of goods for the manufacturing plant.You will play a key role in the achievement of right first-time shipment performance.Role responsibility but not limited to:- Processing customer ordersSending out order confirmationsDispatching ordersBooking in orders from customersArranging transportProcessing delivery notesDealing with customer queries as they ariseAnswering telephones and dealing with queriesLiaise with all relevant departments where necessary Ideal attributes Professional telephone mannerExcellent time management and able to prioritise workload efficiently and effectivelyExcellent computer skills including word and excelMethodical and able to communicate at all levelsYou will have excellent analytical, communication and decision-making skills as well as a strong ability to plan and organise This Customer Service and Despatch Administrator role would ideally suit an individual who has previous experience within a manufacturing business. If you feel that you have the relevant skills and experience, then please send your cv by return.NO AGENCIES This role has previously been advertised. please do not apply again as your details have already been considered INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Finance Business Partner Wakefield Salary: £65k - £75k paEver find yourself thinking I like finance…... Finance Business Partner Wakefield Salary: £65k - £75k paEver find yourself thinking I like finance… I just want to be closer to the decisions?We’re helping a fast-growing business find a Finance Business Partner who wants a proper seat at the table not just ownership of the month-end timetable.It’s the sort of place where you’ll work directly with sales and operations, run forecasts that actually get used, dig into customer and marketing numbers, and gently (or not so gently) ask the questions everyone else is avoiding. The business is ambitious, and still small enough that what you do genuinely matters.They’re after someone commercial, switched-on, grounded and happy in an SME. Comfortable with a bit of structure when needed. Strong on Excel. Curious by nature. Doesn’t mind challenging people politely when the numbers don’t stack up.There’s real scope to step into a bigger role over time, either locally or within a wider group. The culture’s open, grown-up, and collaborative, no chest-beating, no endless politics.The Role Own forecasting, planning, and budgeting that drives decisions.Partner with sales, marketing, and supply chain to make sense of customer profitability, campaign ROI, and operational performance.Challenge the numbers (politely!) and help leaders make smarter, data-driven choices.Ensure finance isn’t just reporting, it’s influencing, shaping, and moving the needle. Who We’re Looking For Strong Excel skills, (Sage 200 and Power BI a bonus.)Someone grounded, collaborative, and happy to ask “why?” when it matters.Experience in a commercial finance role, ideally in a growth-oriented business.Qualified ACA/ACCA/CIMA Why This Role Matters You’ll see the impact of your work every day in decisions, strategy, and resultsReal scope to step into senior leadership or wider group roles over timeA chance to work in a business that keeps its autonomy while benefiting from global backing If you’re quietly wondering whether there’s something out there that feels more interesting than what you’re doing now, this might be worth a confidential chat. About IFF Talent:Imagine a recruitment partner that doesn’t stop at placing you in the perfect role - one that supports your personal and professional growth across your entire career journey.At IFF Talent, we believe recruitment should be relational, not transactional.Our slogan, "Beyond Recruitment" is our commitment to continue adding value long after the placement - whether you're hiring, exploring, or simply growing.How?We’re launching a first-of-its-kind peer mentoring and coaching platform, powered by senior finance professionals who offer their time to help you unlock your potential and navigate your career with confidence.And we don’t stop there.We’re proud to divert 3% of our profits to support non-profits driving change in mental health, workplace wellbeing, gender equity, and social mobility - because we believe business should be a force for good.IFF Talent is about finding you your dream jobs - but that's just the start.We’re here to make a lasting impact - on your career, your team, and the wider world INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.