Administration Manager in Whiteley, South East

Administration Manager

Office Based Whiteley, Fareham – on-site parking

Salary: £31,000 to £35,000 depending on skills and experience

Full-time

We are supporting a successful and fast-growing Fire & Security business that’s part of the respected Croma Group, a national name in safety, technology and protection. With decades of expertise behind them, they’re known for their professional standards, client-focused approach and supportive internal culture.

Based at the company’s head office in Whiteley, this is an exciting opportunity to lead a small but busy admin team that plays a vital role in keeping operations running smoothly. If you enjoy structure, variety and helping others succeed, this is your chance to make a real impact in a growing business.

Responsibilities include but not limited to:

• Manage the day-to-day workload of the admin team, delegating tasks, setting priorities and offering support
• Oversee engineer scheduling, ensuring that planned works, reactive callouts and projects are all well-coordinated
• Maintain accurate documentation and records for compliance, projects, and service calls – including aligning processes to NSI Gold standards
• Act as the central link between admin, operations, engineering and finance teams – ensuring clear, consistent communication across departments
• Manage customer communication: handle enquiries, quotes, complaints and updates with professionalism and care
• Coordinate project documentation, RAMS, certificates and site access logistics
• Support recruitment and onboarding processes within the department, including admin training and performance management
• Monitor key performance indicators (KPIs), highlight process gaps and lead improvements to increase accuracy, efficiency and response times
• Prepare and present reports for senior management on admin output, customer service levels and team performance
• Support finance tasks such as purchase orders, invoice queries and job costing where needed

The ideal candidate

• Proven experience managing an administrative or office-based team, ideally within a technical, engineering, construction or service-led business
• A calm and organised leader with excellent attention to detail and the confidence to make decisions
• A natural problem-solver who takes ownership and keeps things moving
• Strong interpersonal skills and able to work well with everyone from engineers and managers to suppliers and customers
• Proficient in Microsoft Office and comfortable using scheduling, CRM or service management systems
• Familiarity with industry standards (such as NSI, ISO or similar) would be an advantage
• Someone who thrives on structure but is adaptable when things change – and enjoys being the steady hand that keeps everything on track

Why join our team?

• £31,000 to £35,000 salary depending on experience
• Full-time, office-based role with a supportive and collaborative team
• Well-established and growing business with long-term clients and strong values
• A visible role where you’ll be trusted, appreciated and able to make a difference
• Opportunities to shape the way the admin function works and grow with the business
• Access to private GP service for you and your family along with other wellbeing health support
• Staff Share Option Scheme

Interested? Upload your CV to apply.  We look forward to hearing from you.

INDLS 

Voceer presents this job opportunity for Equals One Ltd, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Equals One Ltd, a reputable recruitment agency known for placing candidates in desirable positions.