Sommelier – Luxury ResortLocation: Bermuda Compensation: Approx. $70,000 USD (including gratuities)... Sommelier – Luxury ResortLocation: Bermuda Compensation: Approx. $70,000 USD (including gratuities) Benefits: Subsidized housing, flights, work permit, comprehensive benefits package, insurance, and additional company perksWe are recruiting on behalf of a luxury resort in Bermuda seeking an experienced Sommelier to join its award-winning Food & Beverage team. This is an exciting opportunity for a wine professional with a passion for exceptional guest service and extensive knowledge of fine wines and beverage pairings within a luxury hospitality environment.The successful candidate will curate and manage the resort's wine program while delivering memorable dining experiences through expert recommendations, staff training, and exceptional table-side service.Key Responsibilities Curate and manage the resort's wine program and cellarRecommend wine pairings and provide exceptional table-side wine serviceConduct wine tastings and educate guests and team membersManage wine inventory, purchasing, and stock controlTrain front-of-house teams on wine knowledge and service standardsSupport restaurant operations during busy service periodsEnsure the highest standards of hospitality and guest engagement Ideal Candidate Profile Minimum 2 years' experience as a Sommelier within fine dining, luxury hotels, wine bars, or wineriesExtensive knowledge of wines, grape varieties, vintages, wine regions, and production methodsExperience conducting wine tastings and managing wine inventoriesStrong understanding of spirits, beer, and non-alcoholic beveragesExceptional communication and guest interaction skillsWSET or equivalent certification is considered an advantageCandidates must hold a valid USA, Canadian, or UK passport/visa to be considered.
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Catering Manager – Luxury ResortLocation: Bermuda Compensation: $80,000–$85,000 USD + gratuities Ben... Catering Manager – Luxury ResortLocation: Bermuda Compensation: $80,000–$85,000 USD + gratuities Benefits: Subsidized housing, flights, work permit, comprehensive benefits package, insurance, and additional company perksWe are recruiting on behalf of a luxury resort in Bermuda seeking an experienced Catering Manager to oversee restaurant, outlet, and catering operations. This is an excellent opportunity for an energetic hospitality professional with strong operational expertise and a passion for delivering exceptional guest experiences.Reporting to the Director of Food & Beverage and Executive Chef, the successful candidate will ensure seamless event execution while supporting the day-to-day success of the resort's food and beverage operations.Key Responsibilities Oversee daily catering, restaurant, and outlet operationsCoordinate and execute events while ensuring exceptional service standardsSupport operational planning, scheduling, and team leadershipBuild strong client relationships and ensure successful event deliveryManage administrative tasks, reporting, and operational systemsWork closely with the Food & Beverage leadership team to drive operational excellence Ideal Candidate Profile Minimum 2 years' experience as an Assistant Restaurant Manager, Assistant Catering Manager, or similar leadership roleDegree or qualification in Hospitality, Business, or Management preferredStrong Microsoft Office skills, particularly ExcelExperience using OpenTable or similar reservation softwareCatering software knowledge is an advantageHighly proactive, energetic, and service-focusedValid driver's licence required Candidates must hold a valid USA, Canadian, or UK passport/visa to be considered.
Head Chef – Luxury ResortLocation: Bermuda Compensation: $100,000 USD + bonus & gratuities Benef... Head Chef – Luxury ResortLocation: Bermuda Compensation: $100,000 USD + bonus & gratuities Benefits: Subsidized housing, flights, work permit, comprehensive benefits package, insurance, and additional company perksWe are recruiting on behalf of a luxury resort in Bermuda seeking an experienced Head Chef to lead the culinary team. This is an exciting opportunity for a creative and hands-on culinary leader with a passion for delivering exceptional dining experiences within a luxury hospitality environment.The successful candidate will oversee all kitchen operations, driving menu innovation, maintaining the highest culinary standards, and developing a high-performing team while ensuring strong financial and operational performance.Key Responsibilities Lead all day-to-day kitchen operations and culinary team managementDevelop seasonal menus, weekly specials, and innovative dining conceptsMaintain exceptional food quality, presentation, and consistencyOversee food cost control, inventory, purchasing, and kitchen budgetsRecruit, mentor, and develop a high-performing culinary teamEnsure the highest standards of food safety and kitchen operationsCollaborate with resort leadership to enhance the overall guest dining experience Ideal Candidate Profile Minimum 5 years' experience as a Head Chef or Executive Sous ChefPrevious experience within a 5-star hotel or Michelin-recognized operation is requiredStrong butchery skills and menu development experienceCreative, adaptable, and passionate about culinary innovationExcellent leadership and people management skillsPrevious island experience is considered an advantageCandidates must hold a valid USA, Canadian, or UK passport/visa to be considered.
Business Development Manager London £55,000 + CommissionWe're working with a growing hospitality bus... Business Development Manager London £55,000 + CommissionWe're working with a growing hospitality business looking for a Business Development Manager to help drive bookings, events and corporate business across their London estate.This is a newly created role where you'll initially focus on one flagship venue (New Opening) before expanding your remit across the wider portfolio. Reporting into the senior leadership team, you'll spend your time out in the market building relationships, opening doors and creating opportunities that drive revenue.It's a Monday to Friday role, perfect for someone who knows London's hospitality scene inside out and loves winning new business.The Role Drive corporate bookings, private dining and events revenue across the business.Build and develop relationships with corporate clients, agencies, concierge teams and event planners.Generate new business opportunities while nurturing existing accounts to maximise repeat bookings.Work closely with the reservations and operations teams to ensure a seamless guest experience.Identify opportunities for bespoke events, partnerships and collaborations.Carry out regular competitor analysis and stay on top of market trends.Use SevenRooms and other booking platforms to identify opportunities, track activity and maximise conversions.Represent the business at networking events and within the London hospitality market. The Person Previous experience in a Business Development, Sales or Corporate Events role within hospitality.Well-connected across London's corporate and events market.Commercially driven with a proven track record of generating new business.Confident managing key accounts while proactively winning new ones.Strong understanding of SevenRooms or similar reservations platforms.A natural relationship builder who loves being out in the market. Get in touch – kate@corecruitment.com
Learning & Development ManagerManchester / London Up to £60,000 + Bonus + BenefitsThe Role:This... Learning & Development ManagerManchester / London Up to £60,000 + Bonus + BenefitsThe Role:This is a newly created role, giving you the chance to build and shape the Learning & Development function across the UK. You'll work closely with both Operations and the People team to create a learning culture that develops great leaders, supports new openings and helps the business continue its growth journey.What will you be doing? This is a hands-on role where you'll spend plenty of time in the business, building relationships with operational teams and ensuring learning has a genuine impact on performance.You'll be responsible for leadership development, succession planning, onboarding, management training, pre-opening programmes and creating clear development pathways across the business. You'll also be expected to understand the commercial impact of learning, using data and ROI to demonstrate the value of what you're delivering.The business has ambitious growth plans over the next few years, so you'll need to be someone who enjoys pace, can juggle multiple priorities and thrives in an evolving environment.What we're looking for: Experience in a Learning & Development, Training or Talent Development role within hospitality.Someone who understands LUXURY restaurant operations and enjoys working closely with operational teams.Experience designing and delivering leadership and management development programmes.Commercially minded, with the ability to measure success through performance, engagement and ROI.A confident relationship builder who can influence stakeholders at every level.Resilient, organised and comfortable working in a fast-paced, growing business.An operational background would be a real advantage, although it isn't essential. Based in Manchester/London with four days in the office and one day from home, alongside regular UK travel to support venues and new openings. There may also be occasional international travel as the business continues to expand.Interested?If you'd like to find out more, I'd love to have a chat. kate@corecruitment.com
Learning & Development ManagerManchester / London Up to £60,000 + Bonus + BenefitsThe Role:This... Learning & Development ManagerManchester / London Up to £60,000 + Bonus + BenefitsThe Role:This is a newly created role, giving you the chance to build and shape the Learning & Development function across the UK. You'll work closely with both Operations and the People team to create a learning culture that develops great leaders, supports new openings and helps the business continue its growth journey.What will you be doing? This is a hands-on role where you'll spend plenty of time in the business, building relationships with operational teams and ensuring learning has a genuine impact on performance.You'll be responsible for leadership development, succession planning, onboarding, management training, pre-opening programmes and creating clear development pathways across the business. You'll also be expected to understand the commercial impact of learning, using data and ROI to demonstrate the value of what you're delivering.The business has ambitious growth plans over the next few years, so you'll need to be someone who enjoys pace, can juggle multiple priorities and thrives in an evolving environment.What we're looking for: Experience in a Learning & Development, Training or Talent Development role within hospitality.Someone who understands LUXURY restaurant operations and enjoys working closely with operational teams.Experience designing and delivering leadership and management development programmes.Commercially minded, with the ability to measure success through performance, engagement and ROI.A confident relationship builder who can influence stakeholders at every level.Resilient, organised and comfortable working in a fast-paced, growing business.An operational background would be a real advantage, although it isn't essential. Based in Manchester/London with four days in the office and one day from home, alongside regular UK travel to support venues and new openings. There may also be occasional international travel as the business continues to expand.Interested?If you'd like to find out more, I'd love to have a chat. kate@corecruitment.com
General Manager - Casual Dining Location: Birmingham Salary: £50,000 - £55,000 plus bonusA vibrant c... General Manager - Casual Dining Location: Birmingham Salary: £50,000 - £55,000 plus bonusA vibrant casual dining brand in the heart of Birmingham is looking for an experienced, people-focused General Manager to take full ownership of the site. Known for quality food, stylish surroundings and a strong team culture, this is a business with personality and pace. They need a confident operator who can lead from the front and deliver commercially.The role: • Lead, inspire and develop a high-performing team in a fast-paced environment • Take full responsibility for day-to-day operations and overall site performance • Drive sales growth and manage the full P&L • Create a guest-first culture that delivers consistent, high standards • Protect and elevate brand standards while bringing fresh energy and ideasThe person: • Proven experience as a General Manager within hospitality • Genuinely passionate about people - both guests and teams • Strong commercial awareness with a hands-on leadership style • Solid track record of managing a P&L and consistently achieving targets • Experience within branded environments - independent experience advantageous • Established GM who can step in and make an immediate impactIf you would like to discuss the role in confidence, apply today or send your CV to Kate@COREcruitment.com.
Job Title: Assistant Restaurant Manager – CotswoldsSalary: Up to £35,000 + Service ChargeLocation: C... Job Title: Assistant Restaurant Manager – CotswoldsSalary: Up to £35,000 + Service ChargeLocation: CotswoldsI am currently recruiting an Assistant Restaurant Manager to join this luxury boutique hotel set with a Michelin star restaurant in Somerset. This is a fantastic opportunity for a natural born leader with a passion for Food & Beverage to join a historic country hotel. About the position Oversee the day-to-day running of the shiftsTrain and develop the staff’s palate with your knowledgeDeliver fantastic service to the guestsWork closely with all departments to ensure the best results are metManage margins and promotionsReport to the Restaurant Manager The successful candidate Will have previous management experience in fine dining or Michelin restaurantsExtensive wine knowledgeA high level of customer serviceAbility to work under pressureStrong knowledge and a passion for fine dining A well organised with great attention for detail If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment
Assistant General Manager – Cocktail Bar Group Salary: £45,000 - £48,000 + Bonus (dependent on venue... Assistant General Manager – Cocktail Bar Group Salary: £45,000 - £48,000 + Bonus (dependent on venue)We are currently recruiting for several Assistant General Manager positions with a fantastic and growing cocktail bar company. This is an exciting opportunity for an experienced hospitality professional to join a vibrant, bar-led business with a strong reputation for delivering exceptional guest experiences. We are looking for an AGM who has a genuine passion for the late-night hospitality scene, understands high-volume, premium bar operations, and has the personality and leadership skills to thrive in a fun and energetic environment.The ideal candidate will have: Previous experience as an Assistant General Manager or General Manager within a bar, cocktail bar, or late-night hospitality environmentStrong bar-led operational experienceA confident, engaging personality with the ability to lead and motivate a teamStrong commercial awareness and proven P&L experienceThe ability to drive standards, service, and guest satisfactionA hands-on approach with a passion for hospitality This role would suit someone who loves the energy of late-night venues and is looking for the next step with an exciting hospitality group.If you are keen to discuss the details further, please apply today or send your cv to Kate B OR call 0207 790 2666
Job Title: Head of Sales – Luxury Events & Catering Salary: Up to £7... Job Title: Head of Sales – Luxury Events & Catering Salary: Up to £70,000 + bonus + benefits Location: LondonMy client is looking for an inspiring Head of Sales to lead the commercial success of one of London's most respected luxury event caterers. Working with an incredible portfolio of iconic venues, prestigious brands, corporate clients, and private customers, you'll lead a high-performing sales team while driving new business, nurturing key relationships, and delivering ambitious growth. If you have a passion for exceptional food, unforgettable events, and London's hospitality scene, this could be your next move.What You'll Do Lead, develop, and inspire a high-performing sales teamDrive revenue growth through new business and key account developmentBuild lasting relationships with venues, agencies, corporate clients, and luxury brandsShape sales strategy alongside the Directors and manage business forecastingCreate bespoke event proposals and oversee the sales journey from enquiry to contractWork closely with operations and kitchen teams to ensure seamless event deliveryRepresent the business at client meetings, networking events, and industry functions What You'll Bring Proven sales leadership experience within luxury events, catering, venues, or hospitalityStrong network across London's events and venue marketTrack record of winning high-value business and exceeding sales targetsExcellent people management, negotiation, and relationship-building skillsCommercial mindset with a passion for exceptional client experiencesHighly organised, proactive, and confident managing multiple projects What's on Offer Competitive salary + bonusOpportunity to lead a renowned luxury events brandCollaborative, creative, and ambitious team culture If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment
General Manager – Stunning NEW group, £90/95,000 - One of a kind Location London Bridge My client... General Manager – Stunning NEW group, £90/95,000 - One of a kind Location London Bridge My client is looking for an exceptional General Manager to step into an incredible new opening in London, a hospitality group set to become one of the city's most iconic names. With clear pathways for growth and a fast track move into a more senior role, this is an opportunity not to be missed.My client is especially keen to speak with talent from high-volume London hospitality backgrounds, as well as anyone who genuinely loves the sector and is looking to grow within an ambitious, forward-thinking company.This will be one of a kind for London, a large bar and a 200-cover restaurant with multiple revenue streams and a stunning outside space, backed by a top London chef. The design is out of this world: a beautiful, full-service venue delivering exceptional food, standout drinks, and a premium yet relaxed guest experience.This is a group that genuinely cares about quality, standards, and creating something special in the market.You'll be working closely with the Operations Manager, helping lead from the front in a busy, high-performing environment, while developing your team and driving consistency across the business.What we’re looking for: Proven experience as a General Manager within a quality gastro pub/restaurant group - HIGH VOLUMEStrong focus on service, standards, and guest experienceA natural leader who develops, motivates, and brings the best out of peopleFinancially aware and confident supporting with budgets and performanceHighly organised, hands-on, and leads by examplePassion for hospitality, this is key What’s on offer: Real progression within a growing, expanding groupOpportunity to be part of an award-winning, well-respected brandA genuinely cool business with great people and culture If this sounds like you, pop me your CV or give me a call on 0207 790 2666.
Interim Marketing Lead 3-Month Fixed-Term Contract £80/90k Location: London-based, with regular tra... Interim Marketing Lead 3-Month Fixed-Term Contract £80/90k Location: London-based, with regular travel across multiple venues Hybrid working A senior interim role steadying day-to-day marketing delivery while supporting a transition into a new operating model, for a leading multi-venue hospitality group.Interim Marketing Role I am looking for an experienced marketer to support a leading multi-venue hospitality group through a period of transition. On this three-month contract, you'll take ownership of the day-to-day marketing function, providing operational leadership while ensuring business-as-usual marketing continues to be delivered effectively.You'll work closely with the Design Lead, manage the Freelance Social Media Manager, and collaborate with agency partners across paid media, CRM and website while supporting the Sales & Marketing Director on key strategic projects, including new ways of working Key Responsibilities Support the new marketing structure and operating model; develop playbooks, SOPs and ways of working Capture knowledge and document processes for a smooth transition Support onboarding of new team members and embed best practice and governanceSupport delivery of transformation initiatives, marketing strategy, and Christmas campaign strategy Contribute to brand development, website planning, CRM, loyalty scheme and digital initiatives. Prioritise projects, allocate resource, and maintain momentum across workstreamsLead venue-level marketing activity and Sales & Events support, including Christmas campaign delivery Manage the Social Media Manager and lead LinkedIn, email and newsletter content Work with the Design Lead on creative delivery; support influencer and PR activitySupport CRM, email automations, and website/digital initiatives Manage relationships with marketing suppliers and agencies, ensuring on-time, on-budget delivery Support marketing reporting, budget tracking, and campaign analysis Build strong relationships with venue teams and external partners A standout opportunity for a hands-on interim marketer who thrives on structure, pace and delivering real impact during change.Contact: Stuart Hills 0207 790 2666
Job Title: Senior Sales Manager – Luxury Catering Salary: Up to £48,000... Job Title: Senior Sales Manager – Luxury Catering Salary: Up to £48,000 + bonus + benefits Location: LondonMy client is looking for an ambitious Senior Sales Manager to join one of London's leading luxury catering and events businesses. This is a fantastic opportunity for a commercially driven sales professional with a passion for luxury events, who thrives on winning new business, building long-term partnerships, and creating unforgettable client experiences. You'll take ownership of high-value enquiries, develop bespoke proposals, manage key venue relationships, and play a key role in driving revenue growth across the business.What You'll Do Drive new business and manage the full sales cycle from enquiry to closeBuild strong relationships with clients, venues, and key partnersCreate bespoke proposals for luxury events and premium experiencesMaximise revenue through upselling and cross-sellingManage accredited venue partnerships and identify new commercial opportunitiesCollaborate with operations and marketing to deliver exceptional events and support brand growthRepresent the business at client meetings, tastings, networking events, and industry showcases What You'll Bring Proven sales success within luxury events, hospitality, catering, or venuesStrong track record of winning and converting high-value businessExcellent relationship-building and negotiation skillsCommercial mindset with a passion for premium client experiencesCreative approach to proposals and event solutionsHighly organised, proactive, and driven to exceed targets What's on Offer Competitive salary + bonusCareer progression within a growing luxury events businessOpportunity to work on some of the UK's most prestigious eventsCollaborative, creative, and high-performing team environment If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment
Job Title: Event Sales Planner – Premium Catering Salary: Up to £43,000 + bonus Location: LondonMy... Job Title: Event Sales Planner – Premium Catering Salary: Up to £43,000 + bonus Location: LondonMy Client is looking for a commercially driven Event Sales Planner to join one of London's leading luxury caterers. Specialising in high-end weddings and private events, you'll manage the full client journey—from enquiry to event delivery—creating bespoke proposals, building lasting relationships, and converting opportunities into unforgettable experiences.What You'll Do Drive new business and manage the full sales cycleCreate bespoke proposals for luxury weddings and private eventsBuild strong relationships with clients, venues, and wedding plannersLead client meetings, tastings, and site visitsMaximise revenue through upselling and cross-sellingWork closely with operations and kitchen teams to ensure flawless deliveryContribute content and ideas to support marketing and brand growth What You'll Bring Proven sales experience within luxury events, catering, weddings or hospitalityA strong track record of converting enquiries into bookingsExcellent communication and relationship-building skillsCommercial awareness with a passion for delivering exceptional client experiencesHighly organised, creative, and confident managing multiple projectsA genuine interest in luxury hospitality and events What's on Offer Competitive salary + bonusCareer progression within a leading luxury events businessCreative, collaborative working environmentOpportunity to work on some of London's most prestigious weddings and private events If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment
Position Title: Retreat and Guest Relations ManagerSalary: Up to £33,000 per annum + BenefitsHours:... Position Title: Retreat and Guest Relations ManagerSalary: Up to £33,000 per annum + BenefitsHours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidaysBased at Ampleforth Abbey YO62 4ENLine Manager: Head of Guest OperationsKey relationships: The Monastery Lead for HospitalityLine management of: 2 x Retreat Coordinators1 x Event CoordinatorVolunteers within Retreats & Events Closing date: Wednesday 29th July 2026 (may close sooner depending on volume of applicants)About Ampleforth AbbeyAmpleforth Abbey is home to the UK’s largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action.Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room.Ampleforth Abbey Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, “Choosing a Future Together”, to ensure a sustainable, faith-led future for the Abbey.Supporting the Monastic Community’s charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences.If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you!Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Ampleforth Benedictine Community.The main responsibilities are as follows but are not limited to:-1. Guest Relations and Front of House for Ampleforth Abbey Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers.Working closely with the Monastic Lead, manage and implement the annual programme of retreats.Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests.Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events.Oversee guest arrivals, check-in/check-out processes.Oversee the provision of a Benedictine welcome to all group and event visitors.Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors.Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements.Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guest's satisfaction.Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience.Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Community’s aims.Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings.Participate in all Ampleforth Abbey Trust team meetings appropriate to the Role of Guest Relations Manager.Lead regular team meetings for the management of the team’s workload and the delivery of efficient and proactive guest support services.Conduct regular performance reviews to develop the skills and personal development of the Coordination team members.Lead or arrange training for team members, appropriate to their role.Set clear performance targets for retreat and event bookings.Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trust’s Policies and Procedures. 3. Reservations & Revenue Management Manage the booking calendar for Ampleforth Abbey Trust.Oversee all individual and group retreat reservations.Oversee the coordination of all group tours bookings.Optimise room occupancy and venue space utilization.Handle complex customer enquiries and escalations efficiently.Process invoices, deposits and final billing reports accurately.Track and report on key KPIs.Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management Serve as the primary contact for all external hire arrangements.Negotiate contracts, rates and terms for corporate conferences and events.Coordinate ticketing, seating plans and logistics for events and concerts.Liaise with internal and external caterers, audio visual technicians, and facilities’ teams for the smooth delivery of all events.Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control Ensure the Benedictine charism of Hospitality is at the heart of the guest experience.Create a warm, welcoming, professional Benedictine guest experience for all guests.Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis.Ensure special guest requirements and dietary needs are logged and delivered. Ensure all health and safety compliance requirements and documentation are fulfilled across the guests’ experience. Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience at Ampleforth Abbey.About You Previous experience in a similar roleStrong leadership and team management skillsBe a team player, flexible and reliable with a can-do attitudeExcellent guest service and communication abilitiesGood organisational skills with excellent attention to detailStrong problem-solving skills with the ability to manage multiple priorities. Own transport requiredExperience working in a heritage, visitor attraction, or faith-based settingInterest in history, heritage, or monastic traditionCalm, approachable, and professional mannerRespect and support for the spiritual and historic nature of the AbbeyAbility to work in a sometimes quiet, reflective environment Working Conditions Includes weekends, bank holidays, and occasional eventsFast-paced environment during peak visitor seasons Benefits Up to 8% employer-matched pension Life assuranceFree lunch during working hoursFree on-site parking20% discount at the Tea room and Abbey ShopCycle to Work SchemeChristmas ClosureHistoric Houses and Yorkshire Great Houses, Castles and Gardens passes to borrowEmployee Assistance programmeRetail savings platform50% discount on fitness suite, swimming and other activities at St Albans Centre Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references.Interested? If you feel that you possess the relevant skills and experience, then please submit your CV for review. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.