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Nottingham , East Midlands
permanent, full-time
£15.34 - £23.01 per hour

We’re recruiting Customer Service Advisors earning £15.34 per hour, with overtime paid at £23.01... We’re recruiting Customer Service Advisors earning £15.34 per hour, with overtime paid at £23.01 after 40 hours. You’ll support customers by handling enquiries, resolving queries, providing excellent service and working with colleagues to deliver the best possible customer experience.Customer Service Advisor benefits:   7 weeks of structured training and mentoring.Training and support to build confidence and capability from day one.Free parking provided.Accessible via the Skylink Bus Route.Training is included to prepare you for this role Customer Service Advisor role:   Put customers at the heart of everything you do.Handle customer enquiries and work towards the best possible outcome.Listen carefully and make customer interactions simple, effortless and easy.Take ownership and accountability for customer queries and outcomes.Work efficiently while maintaining high standards of service and quality.Look for opportunities to reduce repeat contact and improve the customer experience.Work collaboratively with colleagues and contribute positively to team success.Take part in the structured training and mentoring programme and continue developing your skills. Customer Service Advisor pay:  £15.34 per hour. Overtime paid at £23.01 per hour after 40 hours.

created 2 hours ago
Wrexham
permanent, full-time
£26,500 per annum

Recruit4staff are representing a well-established waste management business in their search for a Cu... Recruit4staff are representing a well-established waste management business in their search for a Customer Service Advisor to work in WrexhamJob Details: Pay: £26,500 per annum (depending on experience)Hours of Work: Monday to Friday 8.30 am to 5.00 pm | Potential need to work a Saturday (around 1 in 8) if needed (Paid at x1.5 rate) Duration: PermanentBenefits: Free parking, 20 Days holiday + Bank Holidays (increases by 1 day per year worked, up to 23 days)  Job Role: The Customer Service Advisor will be responsible for handling inbound calls and emails, managing enquiries across two UK services, and delivering high-quality responses to customers and members of the public. This includes managing complaints, responding professionally in both written and verbal formats, and maintaining accurate communication records.Essential Skills, Experience, or Qualifications: Previous customer service experienceExperience working with customer complaints and problem-solvingGood MS Office literacy Advantageous Skills, Experience, or Qualifications Confident communicatorAble to cope under pressure in a call handling environment Commutable From: Wrexham, Chester, DenbighshireSimilar Job Titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account ManagerFor further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

created 1 week ago
Liverpool , North West
permanent, full-time
£13.45 per hour

We’re recruiting Customer Service Advisors earning £13.45 per hour. You will be supporting custo... We’re recruiting Customer Service Advisors earning £13.45 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Customer Service Advisor benefits: 30 days annual leave (inclusive of bank holidays), increasing with serviceCompany pension (People’s Pension – auto‑enrolment)Employee Assistance ProgrammeHealth & wellbeing programmePerkbox employee discountsReferral programmePaid training Customer Service Advisor role: This role is heavily focused on managing high volumes of web chat interactions, providing professional, efficient and customer-focused support within a fast-paced contact centre environment.Key Responsibilities Handle high volumes of customer enquiries primarily through web chat channelsDeliver accurate, professional and customer-focused supportResolve customer queries, account issues and complaints efficientlyNavigate multiple systems simultaneously while maintaining accuracyAccurately update customer records and case notesWork to defined processes, quality standards and data protection requirementsTake ownership of customer queries through to resolutionMeet productivity, quality and customer satisfaction targetsParticipate fully in training, coaching and development activitiesMaintain professionalism while representing both the company and the client accountSupport colleagues and contribute to continuous improvement initiatives Customer Service Advisor pay: £13.45 per hour + Opportunities for pay progression and development.

created 2 weeks ago