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Liverpool , North West
permanent, full-time
£13.45 per hour

We’re recruiting Customer Service Advisors earning £13.45 per hour. You will be supporting custo... We’re recruiting Customer Service Advisors earning £13.45 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Customer Service Advisor benefits: 30 days annual leave (inclusive of bank holidays), increasing with serviceCompany pension (People’s Pension – auto‑enrolment)Employee Assistance ProgrammeHealth & wellbeing programmePerkbox employee discountsReferral programmePaid training Customer Service Advisor role: This role is heavily focused on managing high volumes of web chat interactions, providing professional, efficient and customer-focused support within a fast-paced contact centre environment.Key Responsibilities Handle high volumes of customer enquiries primarily through web chat channelsDeliver accurate, professional and customer-focused supportResolve customer queries, account issues and complaints efficientlyNavigate multiple systems simultaneously while maintaining accuracyAccurately update customer records and case notesWork to defined processes, quality standards and data protection requirementsTake ownership of customer queries through to resolutionMeet productivity, quality and customer satisfaction targetsParticipate fully in training, coaching and development activitiesMaintain professionalism while representing both the company and the client accountSupport colleagues and contribute to continuous improvement initiatives Customer Service Advisor pay: £13.45 per hour + Opportunities for pay progression and development.

created 1 hour ago
Newcastle upon Tyne , North East
permanent, full-time
£26,116 per annum

We’re recruiting Customer Service Advisors to earn £26,116 per annum with a pay rise after 8 mon... We’re recruiting Customer Service Advisors to earn £26,116 per annum with a pay rise after 8 months in the business + Uncapped Commission. You will be connecting with customers, understanding their needs, and recommending the latest tech products and services to find the perfect solutions for them.Customer Service Advisor benefits:   Uncapped CommissionFlexitimeHealth and Wellbeing servicesOnline GP Services for you + immediate familyFamily Leave – 18 weeks full pay for becoming new parent.Excellent Discount Package for you + Family and FriendsPension Contribution+ Many more! Customer Service Advisor role:  The role involves having genuine conversations with customers, understanding their needs and recommending the right products and services. This can include mobile phones, SIMs, tablets, laptops, smartwatches, broadband, TV, 4G Wi-Fi and device insurance.You may also support customers who are considering leaving, understanding their reasons and identifying suitable solutions to retain their business.Key responsibilities: Build strong relationships with customers.Identify customer needs and recommend suitable products.Complete sales, upgrades and retention conversations.Work towards sales, conversion and customer service targets.Explain products and services clearly and confidently.Deliver a Personal, Simple and Brilliant customer experience. Customer Service Advisor pay:  £26,116 per annum with a pay rise after 8 months in the business + Uncapped Commission.

created 1 week ago
Nottingham , East Midlands
permanent, full-time
£15.34 - £23.01 per hour

We’re recruiting Customer Service Advisors earning £15.34 per hour, with overtime paid at £23.01... We’re recruiting Customer Service Advisors earning £15.34 per hour, with overtime paid at £23.01 after 40 hours. You’ll support customers by handling enquiries, resolving queries, providing excellent service and working with colleagues to deliver the best possible customer experience.Customer Service Advisor benefits:   7 weeks of structured training and mentoring.Training and support to build confidence and capability from day one.Free parking provided.Accessible via the Skylink Bus Route.Training is included to prepare you for this role Customer Service Advisor role:   Put customers at the heart of everything you do.Handle customer enquiries and work towards the best possible outcome.Listen carefully and make customer interactions simple, effortless and easy.Take ownership and accountability for customer queries and outcomes.Work efficiently while maintaining high standards of service and quality.Look for opportunities to reduce repeat contact and improve the customer experience.Work collaboratively with colleagues and contribute positively to team success.Take part in the structured training and mentoring programme and continue developing your skills. Customer Service Advisor pay:  £15.34 per hour. Overtime paid at £23.01 per hour after 40 hours. 

created 1 week ago