Customer Implementations and Training LeadSalary circa 40k dependent on skills and experience + perf... Customer Implementations and Training LeadSalary circa 40k dependent on skills and experience + performance-based bonusHybrid – must be able to commute to Leeds officeType: Full-time, PermanentCognexo is a fast-growing digital learning and employee engagement company solving the problem of Workforce Readiness. Our SaaS platform empowers enterprise clients across all industries, from automotive to financial services, to measure and activate both employee sentiment and knowledge like never before. We are scaling rapidly, backed by a culture that values innovation, integrity, and measurable impact.As a Customer Implementation and Training Lead reporting to the Head of Customer Operations, you will own the complete onboarding journey for enterprise customers, from contract signature through to successful go-live. You will manage multiple complex implementation projects, coordinate internal and client stakeholders, deliver customer training, and ensure every customer has an exceptional onboarding experience.This is a ‘hands-on’ role, you will be responsible for demonstrating the SaaS platform, training and integration from concept through to fulfilment.The RoleYou'll be managing complex, multi-stakeholder rollouts often into regulated industries with incumbent systems, fragmented internal ownership, and competing timelines. You'll need to hold the critical path, influence without authority, and make good decisions with incomplete information.Day-to-day, the role encompasses scoping configuration requirements, building implementation plans, running stakeholder sessions, coordinating with product and engineering on technical dependencies, and writing the client-facing communications that keep momentum when things slow down.In addition to the above, the role will also require the individual to become a product expert and deliver enablement/training sessions to new and existing customers alike. This will cover front to back sessions as well as ad-hoc product update training to the Cognexo install base.Key Responsibilities Full implementation lifecycle from kick-off through to go-live and CS handover.Discovery and scoping calls to translate client requirements into configuration decisions.Implementation plans and project trackers maintained in real timeStakeholder management across client-side and internal teams, including escalation handling.Acceptance criteria definition and UAT coordination.Handover documentation that gives the CS team everything they need to own the account.Contribution to implementation process improvement like templates and playbooks.Training and enablement for internal and external stakeholders. Skills and ExperienceRequired Educated to degree levelDemonstrable 3-5 years’ experience delivering SaaS implementations or complex technology onboarding projects.Confident running client-facing sessions independently. Discovery, kick-off, steering and UAT.Strong written and verbal communication; able to translate technical constraint into plain English for non-technical stakeholders.Comfortable with ambiguity and capable of prioritising across multiple concurrent accounts.Strong organisational skills, your project management doesn't depend on being reminded.Experience in enablement/training environments, communicating with large audiences at all levels. Preferred Experience in HR tech, L&D, or adjacent SaaS categories.Familiarity with Zendesk, Salesforce, or similar CRM/support tooling.Exposure to LMS platforms or workforce training environments.Understanding of an enterprise organisation’s structure, including L&D, HR and compliance functions. What success in this role looks likeSix months in, you've got a repeatable rhythm. Your accounts go live on time because you've managed the critical path actively, not reactively. Clients feel like the process is tight and executed to perfection. Handovers to CS are clean enough that the team doesn't need to come back to you to understand an account. You've spotted at least one pattern in how implementations slip and have implemented a process to circumvent these issues in the future.Training and enablement sessions are delivered with gravitas and leave no uncertainty with the relevant stakeholders. Your knowledge of the platform is second to none and you are the authority on the Cognexo platform both internally and externally.Why Join Cognexo?This is a rewarding opportunity to be part of a dynamic SaaS business at a pivotal stage of its growth journey. You will work closely with the CEO, and leadership team, helping to shape the customer lifecycle foundations of a company redefining digital learning and employee engagement in the form of Workforce Readiness. Competitive salary and performance-based bonus.Hybrid flexibility and a culture built on trust and accountability.A high-impact role with real influence and long-term career growth. THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
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An exciting opportunity has arisen for a Cyber Security Analyst Apprentice to join a growing Softwar... An exciting opportunity has arisen for a Cyber Security Analyst Apprentice to join a growing Software Support company based in South Yorkshire. This role is ideal for someone with a passion for technology, cyber security, and problem-solving who is looking to build a career in the IT sector.Working alongside experienced IT and cyber security professionals, you will gain practical, hands-on experience protecting systems, networks, and business data from cyber threats while studying towards a recognised cyber security apprenticeship qualification.This apprenticeship offers an excellent foundation for a career in cyber security, IT support, digital infrastructure, and information security.KEY DUTIES Monitor IT systems and networks for security incidents and potential threats.Assist with vulnerability assessments and basic security audits.Support the implementation of cyber security controls and best practices.Help investigate suspicious system activity and security alerts.Assist in managing user accounts, permissions, and access controls.Support the deployment and maintenance of anti-virus, endpoint protection, and security software.Learn how to identify phishing attacks, malware threats, and social engineering risks.Assist with patch management and software updates.Help maintain security documentation, reports, and incident records.Provide first-line support to customers for cyber security and IT-related queries.Adhere to company policies relating to data protection, cyber security, and information governance. Candidate Requirements Passion for IT, cyber security, and emerging technologies.Strong problem-solving skills and attention to detail.Good communication skills, both written and verbal.Ability to follow processes and work methodically.Willingness to learn and develop technical skills
A long established IT Solutions company in North Yorkshire has need for an need for an apprentice to... A long established IT Solutions company in North Yorkshire has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day.This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, networking and hardware.KEY DUTIES – Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versionsProblem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely.Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sitesThis will give variety to your role, and the opportunity to work in a face-to-face customer situation CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsPassionate about technologyBasic computer skills
A marketing agency in the East Midlands has need for a Junior Content Creator. Full training will be... A marketing agency in the East Midlands has need for a Junior Content Creator. Full training will be provided.Key duties Create engaging digital content showcasing products, recipes, behind-the-scenes processes, and seasonal promotions across social media and the company website.Capture high-quality photos and short videos of food products, production stages, staff stories, and events to support marketing campaigns.Write and edit clear, appealing copy for posts, product descriptions, newsletters, packaging updates, and internal communications.Support social media activity, including scheduling posts, monitoring customer engagement, and responding professionally to comments and enquiries.Conduct research into food trends, customer preferences, competitor content, and industry developments to inform new content ideas.Track and report on campaign performance, using analytics to identify best-performing formats and customer engagement patterns.Ensure all content is brand-aligned, compliant with food safety messaging, and meets regulatory requirements such as allergen labelling and consumer transparency. Key Skills & Attributes Ability to work independentlyStrong teamwork capabilitiesExcellent organisational skillsEffective written and verbal communicationSelf-motivated and proactiveCreative and innovative thinking mindset
A marketing agency in the East Midlands has need for a Junior Content Creator. Full training will be... A marketing agency in the East Midlands has need for a Junior Content Creator. Full training will be provided.Key duties Create engaging digital content showcasing products, recipes, behind-the-scenes processes, and seasonal promotions across social media and the company website.Capture high-quality photos and short videos of food products, production stages, staff stories, and events to support marketing campaigns.Write and edit clear, appealing copy for posts, product descriptions, newsletters, packaging updates, and internal communications.Support social media activity, including scheduling posts, monitoring customer engagement, and responding professionally to comments and enquiries.Conduct research into food trends, customer preferences, competitor content, and industry developments to inform new content ideas.Track and report on campaign performance, using analytics to identify best-performing formats and customer engagement patterns.Ensure all content is brand-aligned, compliant with food safety messaging, and meets regulatory requirements such as allergen labelling and consumer transparency. Key Skills & Attributes Ability to work independentlyStrong teamwork capabilitiesExcellent organisational skillsEffective written and verbal communicationSelf-motivated and proactiveCreative and innovative thinking mindset
An IT support company are looking for a motivated Cyber Security Technician to join their team, wher... An IT support company are looking for a motivated Cyber Security Technician to join their team, where you’ll develop essential skills and contribute to protecting their digital infrastructure. This role offers hands-on experience, structured learning, and guidance from industry professionals, ideal for someone passionate about cybersecurity.As a Cyber Security Technician, you’ll work closely with their cybersecurity team to safeguard their systems, monitor for vulnerabilities, and respond to security incidents. You will support the implementation and maintenance of cybersecurity measures and assist in creating a secure IT environment. This role is perfect for someone eager to learn about cybersecurity and work towards becoming a certified cybersecurity professional.KEY DUTIES Assist in monitoring network activity and detecting potential threats and vulnerabilitiesHelp in identifying, reporting, and mitigating security risksSupport the team in responding to security incidents and implementing response strategiesConduct regular system checks and audits to ensure security protocols are up to dateAssist with managing access controls and permissions for usersParticipate in the creation and updating of security policies, procedures, and best practicesCollaborate with the IT team to troubleshoot and resolve security-related issuesStay informed on the latest cybersecurity trends and technologies
An IT support company are looking for a motivated Cyber Security Technician to join their team, wher... An IT support company are looking for a motivated Cyber Security Technician to join their team, where you’ll develop essential skills and contribute to protecting their digital infrastructure. This role offers hands-on experience, structured learning, and guidance from industry professionals, ideal for someone passionate about cybersecurity.As a Cyber Security Technician, you’ll work closely with their cybersecurity team to safeguard their systems, monitor for vulnerabilities, and respond to security incidents. You will support the implementation and maintenance of cybersecurity measures and assist in creating a secure IT environment. This role is perfect for someone eager to learn about cybersecurity and work towards becoming a certified cybersecurity professional.KEY DUTIES Assist in monitoring network activity and detecting potential threats and vulnerabilitiesHelp in identifying, reporting, and mitigating security risksSupport the team in responding to security incidents and implementing response strategiesConduct regular system checks and audits to ensure security protocols are up to dateAssist with managing access controls and permissions for usersParticipate in the creation and updating of security policies, procedures, and best practicesCollaborate with the IT team to troubleshoot and resolve security-related issuesStay informed on the latest cybersecurity trends and technologies
A leading manufacturing company in the East Midlands is looking for an AI & IT Security Apprenti... A leading manufacturing company in the East Midlands is looking for an AI & IT Security Apprentice to join their team. This is a fantastic opportunity to start your career in cybersecurity and artificial intelligence while gaining experience in a dynamic, technology-driven environment. You'll receive hands-on training, structured learning, and guidance from experienced professionals to help you build strong foundations in IT security, AI technologies, and digital innovation.As an apprentice, you'll support the team in protecting the company's systems and data while learning how AI tools can be used to enhance security, improve efficiency, and identify potential risks. This role is ideal for someone enthusiastic about technology, artificial intelligence, and cybersecurity, who is eager to develop a future-focused career in the digital sector.Key Duties Learn to monitor IT systems and production networks for unusual activity or potential security issues.Assist in identifying and reporting risks that could affect manufacturing operations or data security.Support the team in responding to security alerts, helping to keep systems running smoothly.Help with routine checks and updates to ensure machines, devices, and software meet security standards.Assist in managing user accounts and access permissions, including staff working on production systems.Contribute to creating and updating security guidelines for both office and factory environments.Work with IT and engineering teams to troubleshoot and resolve security-related issues.Learn about protecting operational technology (OT) and connected devices used in manufacturing.Stay informed about emerging cybersecurity threats, AI developments, and technology trends affecting industrial systems.Assist with the use of AI-powered security tools to help identify patterns, anomalies, and potential cyber threats.Support the development and testing of AI-driven automation processes that improve security monitoring and reporting.Learn how artificial intelligence can be used to analyse large datasets and help strengthen cybersecurity decision-making.Assist in evaluating new AI technologies and digital tools that could improve operational efficiency and security across the business.Help create reports and dashboards using AI-enhanced analytics tools to support IT and security teams. Essential Skills & Qualities Strong teamwork skills.Good organisational and time-management abilities.Excellent written and verbal communication skills.Passionate about technology, innovation, and digital transformation.A genuine interest in cybersecurity and artificial intelligence.Curious mindset with a willingness to learn new technologies and software.Comfortable working with data and problem-solving technical challenges.Enthusiastic about how AI can be used to improve business processes and security operations.Basic understanding of IT systems, software, or digital technologies would be beneficial but not essential. This apprenticeship offers an excellent opportunity to gain practical experience in two of the fastest-growing areas of technology: Cybersecurity and Artificial Intelligence, while building valuable skills for a long-term career in the digital and manufacturing sectors.
A leading manufacturing company in the East Midlands is looking for an AI & IT Security Apprenti... A leading manufacturing company in the East Midlands is looking for an AI & IT Security Apprentice to join their team. This is a fantastic opportunity to start your career in cybersecurity and artificial intelligence while gaining experience in a dynamic, technology-driven environment. You'll receive hands-on training, structured learning, and guidance from experienced professionals to help you build strong foundations in IT security, AI technologies, and digital innovation.As an apprentice, you'll support the team in protecting the company's systems and data while learning how AI tools can be used to enhance security, improve efficiency, and identify potential risks. This role is ideal for someone enthusiastic about technology, artificial intelligence, and cybersecurity, who is eager to develop a future-focused career in the digital sector.Key Duties Learn to monitor IT systems and production networks for unusual activity or potential security issues.Assist in identifying and reporting risks that could affect manufacturing operations or data security.Support the team in responding to security alerts, helping to keep systems running smoothly.Help with routine checks and updates to ensure machines, devices, and software meet security standards.Assist in managing user accounts and access permissions, including staff working on production systems.Contribute to creating and updating security guidelines for both office and factory environments.Work with IT and engineering teams to troubleshoot and resolve security-related issues.Learn about protecting operational technology (OT) and connected devices used in manufacturing.Stay informed about emerging cybersecurity threats, AI developments, and technology trends affecting industrial systems.Assist with the use of AI-powered security tools to help identify patterns, anomalies, and potential cyber threats.Support the development and testing of AI-driven automation processes that improve security monitoring and reporting.Learn how artificial intelligence can be used to analyse large datasets and help strengthen cybersecurity decision-making.Assist in evaluating new AI technologies and digital tools that could improve operational efficiency and security across the business.Help create reports and dashboards using AI-enhanced analytics tools to support IT and security teams. Essential Skills & Qualities Strong teamwork skills.Good organisational and time-management abilities.Excellent written and verbal communication skills.Passionate about technology, innovation, and digital transformation.A genuine interest in cybersecurity and artificial intelligence.Curious mindset with a willingness to learn new technologies and software.Comfortable working with data and problem-solving technical challenges.Enthusiastic about how AI can be used to improve business processes and security operations.Basic understanding of IT systems, software, or digital technologies would be beneficial but not essential. This apprenticeship offers an excellent opportunity to gain practical experience in two of the fastest-growing areas of technology: Cybersecurity and Artificial Intelligence, while building valuable skills for a long-term career in the digital and manufacturing sectors.
A forward-thinking digital agency located in North Yorkshire is recruiting a Trainee Network Adminis... A forward-thinking digital agency located in North Yorkshire is recruiting a Trainee Network Administrator to support the infrastructure that powers creative projects and client services.Key ResponsibilitiesNetwork Support Monitoring network performance.Assisting with network troubleshooting.Supporting connectivity across office systems. Infrastructure Administration Maintaining user accounts.Supporting cloud-based services.Assisting with equipment deployments. Security Supporting cyber security controls.Helping monitor network security.Assisting with access management activities. Skills You'll Build TCP/IP NetworkingWireless TechnologiesCloud ServicesCyber Security FundamentalsInfrastructure Support What We're Looking For Passion for technology.Strong problem-solving skills.Excellent communication.Willingness to learn and develop.
An advanced engineering business in the East Midlands is looking for a Trainee Cyber Security Office... An advanced engineering business in the East Midlands is looking for a Trainee Cyber Security Officer to support the protection of critical systems, data, and digital infrastructure.Responsibilities Include: Security monitoring and reporting.Assisting with incident investigations.Supporting user awareness campaigns.Conducting security checks.Updating security policies and procedures.Assisting with access control management. We Would Love To Hear From You If You: Enjoy technology.Good communication skillsHave excellent attention to detail.Are eager to learn.Want to build a long-term cyber security career.
A growing engineering business in South Yorkshire is seeking a proactive and enthusiastic Junior Fie... A growing engineering business in South Yorkshire is seeking a proactive and enthusiastic Junior Field Systems Support Engineer to support the installation, maintenance, and optimisation of technical systems across customer sites.What You'll Be Doing Assisting engineers with on-site system installations.Providing first-line technical support for equipment and network-connected devices.Conducting routine maintenance and troubleshooting.Supporting hardware upgrades and system testing.Maintaining service records and technical documentation.Working directly with customers to resolve technical issues. Skills You'll Develop Industrial networking principlesHardware diagnosticsTechnical fault findingCustomer service and communicationEngineering support processes Ideal Candidate Passion for technology and engineering.Strong problem-solving ability.Eager to learn and work at customer locations.Good communication and organisational skills. Future ProgressionThis role could lead to opportunities within Field Engineering, Systems Engineering, Technical Consultancy, or Project Support.
IT Technician -Schools Salary: £27,274 to £29,070 per annum, dependent on relevant experience Hours:... IT Technician -Schools Salary: £27,274 to £29,070 per annum, dependent on relevant experience Hours: 37 hours per week, all year round Contract: Permanent Start date: As soon as possible Closing date: Friday 16 October 2026 at 12 noonAre you a practical and customer-focused IT Technician who enjoys solving technical problems and supporting users with different levels of IT confidence?St Bede’s and St Joseph’s Catholic College is looking for an IT Technician to provide responsive day-to-day IT and audio-visual support across its two College sites and the feeder primary schools it supports.This is a varied role covering service desk support, desktops and laptops, Microsoft 365, Microsoft Entra, networks, wireless systems, AV equipment, livestreaming, CCTV, telephony and access control.The roleReporting to the IT Services Delivery Manager, you will provide approachable and effective technical support to staff and students.Your responsibilities will include: Managing and updating support tickets through the Halo ITSM service desk.Diagnosing and resolving hardware, software, account and connectivity issues.Escalating unresolved or more complex problems to the IT Services Delivery Manager.Producing clear technical documentation and standard operating procedures.Installing, configuring, maintaining and repairing desktops, laptops,tablets,printers and peripherals.Deploying applications and device policies through Microsoft Intune and other device-management systems.Administering Microsoft 365 and Microsoft Entra accounts, groups and licences.Supporting network equipment, switches, cabling and wireless access points.Maintaining an accurate asset register and completing annual stock checks.Securely wiping, disposing of and recording equipment at the end of its working life.Preparing rooms, devices and systems for examinations, assessments and scheduled events.Applying security updates and reporting suspected security incidents promptly. AV, events and site systemsYou will also help maintain the College’s wider technology and communication systems by: Installing and troubleshooting AV equipment in classrooms, halls and public areas.Managing the IT and AV equipment booking system.Setting up and operating sound, projection and livestreaming for events such as Mass, open evenings, prize giving and performances.Supporting the College’s CCTV, telephone and door-access systems.Programming and cancelling access cards and fobs while maintaining accurate records.Retrieving CCTV footage only through the approved process and in accordance with data-protection requirements. About youWe are looking for someone who can demonstrate: Practical experience of diagnosing and resolving IT hardware, software and connectivity problems.Knowledge of Microsoft 365, Microsoft Entra and device-management systems such as Intune.Experience supporting desktops, laptops, printers, networks and wireless equipment.Strong problem-solving and organisational skills.A helpful and patient approach when supporting users with different levels of technical knowledge.The ability to maintain accurate records and follow service-desk procedures.An understanding of information security, confidentiality and data protection.The flexibility to work across different College and primary-school sites.A willingness to support occasional events outside normal College hours. Experience supporting AV, livestreaming, CCTV, telephony or access-control systems would be advantageous.Please submit your CV by 12 noon on Friday 16 October 2026. The next stage of the recruitment processCandidates selected to progress will be invited to submit a short video of no more than five minutes, introducing themselves and explaining why they are interested in the role.Committed to equality of opportunity. Committed to safeguarding young people; enhanced DBS and online checks are required.
IT Service Desk Analyst L1Location: Chichester, West SussexJob Type: TemporaryHours: 37 hours per we... IT Service Desk Analyst L1Location: Chichester, West SussexJob Type: TemporaryHours: 37 hours per weekContract: till March 31st 2027Working Hours: Rotating shifts between 8:00am and 6:00pmPay Rate: £16.61 per hour PAYE / £21.01 per hour UmbrellaWorking Pattern: Hybrid may be available once established in the roleSeven Resourcing are currently recruiting for an IT Service Desk Analyst L1 to join an enterprise IT Service Desk environment in Chichester on a temporary contract.This is an excellent opportunity for an experienced 1st Line IT Support, Service Desk Analyst or Technical Support professional looking to develop their career within a large-scale IT support environment.During onboarding and team mobilisation, attendance at the Chichester office may be required up to five days per week. Once established within the role, hybrid working may be available, subject to operational requirements.The RoleAs an IT Service Desk Analyst, you will provide high-quality, customer-focused first-line IT support, acting as the first point of contact for technical issues and service requests.You will troubleshoot a range of hardware, software and access issues, log and manage incidents through an IT Service Management system and escalate more complex problems to second- and third-line support teams where required.Key Responsibilities Provide 1st Line IT Support to users via telephone, email and self-service portalsAct as the first point of contact for IT incidents and service requestsLog, categorise, prioritise and triage incidents using an IT Service Management (ITSM) platformTroubleshoot and resolve first-line technical issues relating to hardware, mobile devices, printers and software applicationsProvide support for basic networking and connectivity issuesSupport users with Microsoft 365, Active Directory, SharePoint and Microsoft ExchangeEscalate unresolved or complex incidents to second- and third-line technical support teamsMaintain accurate records of incidents, requests and resolutionsContribute to the development and maintenance of knowledge base articles, user guidance and technical documentationLiaise with third-party suppliers where required to support incident resolutionFollow IT policies, security procedures and relevant compliance requirementsSupport good practice relating to Cyber Essentials and ISO 27001Provide a professional and customer-focused IT support service at all timesPrioritise workload effectively within a busy Service Desk environment Requirements Approximately 1–2 years' experience working within an IT Service Desk, 1st Line Support, Technical Support or similar environmentGood working knowledge of Microsoft 365Knowledge of Active Directory, SharePoint and Microsoft ExchangeExperience using an enterprise ITSM platformStrong troubleshooting and fault diagnosis skillsLogical and methodical approach to problem solvingExcellent customer service and communication skillsAbility to build positive working relationships with users and colleaguesAbility to prioritise workload and manage multiple support requestsComfortable working within a fast-paced IT Service Desk environment Why Work with Seven Resourcing?At Seven Resourcing, we connect skilled professionals with meaningful opportunities where they can make a real difference. With nearly a decade of industry expertise, over 3,000 five-star reviews, and a reputation for award-winning service, we provide continuous support, career development, and access to rewarding roles that align with your experience and aspirations.
IT Support TechnicianSalary: c. £25,000 - £26,000Based: Dinnington, Sheffield (S25)Starting out in I... IT Support TechnicianSalary: c. £25,000 - £26,000Based: Dinnington, Sheffield (S25)Starting out in IT support and looking for a place where you'll learn, not just reset passwords all day?Enjoy helping people and getting to the bottom of a problem?Want to join a well-established, growing MSP where you're a name, not a number?Let's have a conversation about your next career move.Who are we? Our client is a Managed IT Services provider based in Dinnington, South Yorkshire. They have been supporting SMEs across Sheffield, Doncaster, Lincoln and the surrounding areas for over 15 years.They are a team of nine, so you'd be the tenth. Our client is ISO 9001 certified and hold Cyber Essentials Plus and IASME Cyber Assurance. They are also growing into Managed AI Services with Microsoft Copilot and AI agents, so there's plenty going on and lots of room to develop.Our client’s helpdesk is the first point of contact for their clients. That makes this role central to how our clients customers experience, and your contribution really matters.What you'll be doing Answering calls, emails and tickets from client end users, and logging, prioritising and updating tickets clearly.Diagnosing and resolving first-line issues such as password resets, MFA, Outlook and Teams problems, printers, and basic Windows and connectivity faults.Microsoft 365 user administration: setting up new starters and leavers, licences, mailboxes, shared mailboxes and permissions.Preparing and deploying laptops and desktops, including Intune enrolment, with training provided.Escalating more complex issues to the 2nd and 3rd line engineers with good notes, and learning from how they're resolved.Keeping client documentation and knowledge base articles accurate and up to date.Occasional onsite visits to set up equipment or support users.Suggesting ways our client can improve their processes and the service they give their clients. What we're looking for Some experience in an IT support or helpdesk role. An apprenticeship, college course or home-lab experience also counts.A good grounding in Windows and Microsoft 365, or a keen interest in learning them.A basic understanding of networking, such as IP addresses, DHCP, DNS and Wi-Fi.Excellent customer service. You're patient, friendly and can explain things clearly to non-technical people.Organised, reliable and punctual, with good time-keeping.A genuine love of solving problems and a desire to keep learning.A full driving licence, for occasional client visits within about an hour of Dinnington. Nice to have (but not essential) CompTIA A+, Microsoft 365 Fundamentals (MS-900) or similar.Experience with a ticketing system or remote support tools.Exposure to Intune, Entra ID or Azure. What you'll get Hands-on training and a clear path towards 2nd line.Support with certifications.Exposure to cyber security and AI projects you won't get at most entry-level roles.A small, friendly team where your ideas are heard. If this sounds like you, we'd love to hear from you! Apply now with your updated CV. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.