Software DeveloperLocation: NormantonSalary: Up to £45kHague Group is a thriving, family-owned busin... Software DeveloperLocation: NormantonSalary: Up to £45kHague Group is a thriving, family-owned business with a strong financial foundation and a history of consistent growth. We work closely with businesses around the world providing unique print, software and IT solutions. We now have a new opportunity for an experienced Software Developer to join the team at our head office in Normanton.KEY RESPONSIBILITIES: Design and implement flexible, scalable, secure, and industry-standard software components, systems, and deployment solutions.Write secure, efficient, stable, and maintainable code that adheres to best practices and internal guidelines.Gather business requirements and rules from customers, translating them into high-quality software solutions.Participate in peer code reviews, offering and receiving constructive feedback to ensure high coding standards.Plan and support testing activities throughout the development lifecycle, including the creation and execution of security-focused test plans.Produce clear documentation including technical designs, implementation plans, and user guides.Support the sales process with demos, technical planning, and advice during implementation stages. CANDIDATE PROFILE:You will be able to offer the following skills and experience: Proven experience with C# and .NET (.NET Framework & .NET 8)Familiarity with front-end technologies such as JavaScript and CSS, along with frameworks/libraries like Bootstrap and jQuery.Strong SQL skills and experience in relational database designSolid understanding of networking and internet technologiesGood grasp of OOA, OOD, and OOP principlesExcellent written and verbal communication skills You are: Inquisitive, detail-oriented and proactiveMotivated to produce high-quality resultsWilling to share knowledge and accept feedbackCalm under pressure and responsive to changeStrong organisation and time management skillsA mindset focused on security and risk awareness Ideally, you will also hold a current UK driving license.WORK DAYS & HOURS35.75 / week, worked Monday – Thursday 8:45am – 5:15pm, and 8:45am – 3pm Friday.BENEFITS Basic annual salary of up to £45k (subject to experience)Generous annual leave of 27 days plus bank holidaysHybrid working available (2 days from home)Early finish on a FridayPension scheme and Life AssuranceAccess to an employee assistance programmeCompany eventsFree, secure on-site parking (WF6 1TD) APPLICATION PROCESSReady to join our dedicated and friendly team? Apply online with your CV and become part of Hague Group’s exciting growth journey. We can’t wait to hear from you!A Basic Disclosure and Barring Service Check (criminal records check) applies to this role: an offer of employment will be conditional upon the successful applicant undertaking this check and it being deemed to be satisfactory. INDLS
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AWS EngineerContract - **Outside IR35**Client - Casino Operator£600.00p/d6 Months+London - FULLY REM... AWS EngineerContract - **Outside IR35**Client - Casino Operator£600.00p/d6 Months+London - FULLY REMOTE!!ASAP StartAs an AWS Engineer you will work closely with the corporate technology team to build, manage, automate, and support their cloud infrastructure in AWS.You will also be working with the product engineering and cloud infrastructure teams, focusing on delivering, operating, and evolving cloud-based database, caching, and message brokering solutions.The position demands someone who is detail-oriented, possesses high technical competency, and is driven to stay current with evolving technologies.Key Responsibilities Work collaboratively with architects, engineers, and business stakeholders to implement technical solutions, mechanisms, and procedures that help the business operate efficiently.Provision, configure and maintain AWS data services and infrastructure, using infrastructure as code (Terraform, CDK, CloudFormation, et al).Take initiative to identify and seize opportunities to eliminate waste, redundancy, and complexity.Manage a queue of work requests to meet service level objectives and KPIs.Execute incident, problem and change management processes and reporting as needed. Skills & Experience Required Experience managing common AWS services (EC2, RDS, S3, VPC, CloudFormation etc.)Scripting abilities with languages such as Shell, Bash, or Python.Experience with GitHub or DataDog.Previously worked with an on-shore / off-shore model.High level competency with containerization and deploying services to Kubernetes, preferably Amazon EKS.Experience in basic administration of MySQL, MSSQL, Postgres, DynamoDB, MongoDB and/or ElasticSearch.Knowledgeable about configuration management frameworks such as Puppet, Chef or Ansible.Experience operating infrastructure deployments with Terraform. AWS Engineer
A large law firm has an opportunity to recruit a highly motivated enthusiastic team player to join t... A large law firm has an opportunity to recruit a highly motivated enthusiastic team player to join the IT services team in to provide user support.KEY DUTIES Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the caller’s problem or requirementInvestigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively in the call logging systemMonitoring the call lists to ensure all calls are being dealt with effectively and according the service standardsSupporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple devices.Building, Configuration, and Maintenance of all PC’s, LaptopsProvide customers with regular updates ensuring they are fully aware of the status and progress of their call.Actively share information and knowledge with all members of the team and aim to continually improve levels of IT skills and knowledgeEnsuring that all processes & procedures as detailed in the Best Practice Guide are followed e.g Incident and Problem ManagementAssist with project work including floor walkingCommunicating with third-party companies regarding warranty and new productsKeeping up to date with new and changing PC/Laptop and iPhone platformsMaintaining good communication with International IT contacts ensuring sharing of knowledge and procedures CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
In 2003, our client began their specialist electronics service, focusing on the repair and sales of... In 2003, our client began their specialist electronics service, focusing on the repair and sales of Apple devices. They are looking for an enthusiastic and digital savvy individual to join their team. Training will be provided towards all duties.KEY DUTIES Create and maintain a database Researching pricing strategies in the market place Contact clients and companies to confirm data is updated Collecting data and generating weekly reports Analysing the data to help make informed decisions and to find ways to improve our marketing campaigns. CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Oracle ERP Automation TesterContract - **Outside IR35**£360.00p/d (Potential for a higher rate based... Oracle ERP Automation TesterContract - **Outside IR35**£360.00p/d (Potential for a higher rate based on experience)3 Months+Leicestershire - Compulsory 2 days per week on-site (Consecutive days)ASAP Start - 1 stage interview process!Phase 1.1 UAT, next sets of SIT will be for Phase 1.2 and Phase 2.0 in DecemberKey Responsibilities Create an Oracle EPM Automation Regression pack (Previous EPM is not essential)Lead and deliver test automation efforts for Oracle EPM modules during UAT and SIT (PBCS, FCCA, PCM etc)Design, develop, and maintain robust automated test scripts using appropriate tools (e.g. Selenium, Leapwork, Oracle Test Frameworks, etc.)Collaborate with Business Analysts, Developers, and UAT stakeholders to define test automation scope and prioritiesSupport manual testers by identifying opportunities to reduce manual effort and improve test coverageCreate test data, reusable components, and automation libraries as neededParticipate in defect triage, analysis, and root cause investigationsContribute to test strategy and planning for the upcoming SIT phase starting in DecemberEnsure automation artefacts are well documented and version-controlled Skills & Experience Required Proven experience of Automation Testing within Oracle ERP environmentsPrevious experience of creating Automation Regression packsSelenium or Leapwork or Oracle Application Testing Suite (OATS)Ability to work autonomously and proactively within a fast-paced UAT settingExcellent communication skills and experience influencing technical and non-technical stakeholdersExperience integrating automated tests into CI/CD pipelines is a plusUnderstanding of Oracle EPM modules such as PBCS, FCCA, PCM is a bonus Oracle ERP Automation Tester
Senior Software Engineer£65,000 + 15% Bonus (Approx Package C. £75,000), Travel Allowance also inclu... Senior Software Engineer£65,000 + 15% Bonus (Approx Package C. £75,000), Travel Allowance also included.Stoke on Trent Based - 2 day per week onsite Are you a skilled developer with a passion for automation, integration, and data accuracy? We're looking for a Senior Software Developer to play a critical role in optimising our digital, internal, and financial systems.This is an exciting opportunity to work across key business systems, enhancing operational performance, streamlining processes, and ensuring accurate, compliant data handling. You’ll be working in a collaborative environment, contributing to innovative projects that have a direct impact on business success What you will be doing: Developing Full-stack applications, utilising modern technologies such as React, TypeScript and C#. Implementing and configuring 3rd party integrations into existing applicationsDeveloping APIs (WebAPI and RestAPI). Automating data collection and reporting to improve marketing and business decision-making Collaborating with internal teams and third parties to ensure seamless system integration Developing new innovate email templates , and maintaining HTML email templates for efficient communicationHosting and deploying CI/CD pipelines, created with Azure. Automating data transfer processes between platforms and Sage ensuring compliance with relevant legislation Testing, validating, and supporting integrations and data pipelines to ensure system reliability and accuracy Providing documentation and training to ensure ongoing team self-sufficiency Your Experience: Experience with data integrations or third party integrations.Solid knowledge of C#, .Net or ASP.Netcore Proven experience using React and Typescript Familiarity with API-based data transfer methods Understanding of financial systems such as Sage 50/Sales force (Would be advantageous) Exposure to AWS or other cloud platforms Strong understanding of TDD/OOP and SOLID Excellent problem-solving skills and ability to work independently or as part of a team Want more information? Get in touch for a full Job Description.
Senior Software EngineerCompetitive salary dependent on skills and experience and potential for equi... Senior Software EngineerCompetitive salary dependent on skills and experience and potential for equity participationRemote – ideally commutable to Leeds and London when required - MUST BE BASED IN THE UKFull TimeHandshaik is streamlining business development for dealmakers.About UsHandshaik is on a mission to transform how deals get done. Backed by significant scale-up funding (7-figure+ GBP) and already validated by leading industry organisations, we’re building the AI-powered platform for modern dealmakers.We’re a fast-growing, venture-backed start-up where ideas move quickly from concept to product. Our technology spans backend, frontend, data, and AI, giving our team real scope to shape the future of the product and the company itself. If you’re excited by solving complex problems end-to-end, working in a collaborative environment, and having a tangible impact, you’ll feel at home here.The RoleAs a Senior Software Engineer, you will work within the development team to help shape the technical vision. This is a hands-on role that requires deep technical expertise, entrepreneurial drive, and the ability to create a scalable solution, from prototype to production. You’ll have the opportunity to build the product from the early stages, solving real customer problems, and playing a key role in the company’s journey towards achieving its business milestones.Responsibilities (including but not limited to): Backend development: Design, build, and maintain APIs and services using Python (FastAPI), integrating with AI models and data platforms.Frontend development: Deliver responsive, performant, and accessible user interfaces with React/Next.js.AI integration: Implement and maintain connections to LLMs and ML services (OpenAI, AWS Bedrock, etc.), supporting prompt design, embeddings, and vector database integration.Data engineering: Work with structured and unstructured datasets, build ingestion and transformation pipelines, and design efficient database schemas (Postgres/NoSQL).Architecture & Design: Contribute to technical decisions across the stack, designing modular and scalable solutions.Code quality: Champion best practices in testing, code reviews, CI/CD, and documentation.Collaboration: Partner with product managers, the engineering team and ELT; mentor junior developers.Innovation: Research and recommend new tools, frameworks, and approaches for full-stack and AI development. We’re Looking for… A passionate individual that’s hardworking and dedicated, with an entrepreneurial/ownership mindset, strong communication skills and a team player5+ years of professional experience in full-stack development.Strong proficiency in Python (FastAPI) and React/Next.js.Solid experience with SQL and NoSQL databases (e.g., Postgres, DynamoDB).Experience working with AI/ML models and APIs (LLMs, embeddings, vector search).Strong understanding of data engineering practices (ETL, schema design, performance tuning).Proficiency in cloud environments (AWS preferred) and containerised deployments (Docker, ECS).Strong grasp of secure coding practices and handling of sensitive data.Excellent communication, problem-solving, and leadership skills. Interested? If you feel that you possess the relevant skills and experience then please send your cv by return. INDLS
Job Title: Band 7 IT Integration EngineerJob Location: Bath, UK Salary: Up to £31 per hourContract:... Job Title: Band 7 IT Integration EngineerJob Location: Bath, UK Salary: Up to £31 per hourContract: Ongoing Employment Type: Full-timeAre you ready to embark on an exciting journey as a Band 7 IT Integration Engineer within a vibrant and historic setting? We are seeking someone talented to join our team in Bath, offering full-time hours and competitive pay of up to £31 per hour on an hourly basis. This ongoing contract is a fantastic opportunity for tech-savvy professionals who want to make a real impact.Perks and benefits: As a locum, you have the freedom to choose assignments that suit your lifestyle while enjoying above-average hourly pay. Escape the monotony of permanent positions and explore diverse projects across the IT landscape. You will be part of a collaborative and innovative environment, providing you with the chance to develop new skills and enhance your career. Work in one of the UK's most beautiful cities with opportunities to unwind and explore its rich cultural heritage.What you will do: - Lead and manage the integration of IT systems and ensure seamless operation across platforms - Collaborate with cross-functional teams to design and implement integration solutions - Troubleshoot and resolve complex technical issues to maintain system integrity - Conduct regular system audits and create detailed technical documentation - Provide expert advice and support to improve system efficiency and workflowWhy Bath is a fantastic place to live and work: Nestled in the heart of the rolling Somerset countryside, Bath offers an idyllic blend of history, culture, and modernity. With its stunning Georgian architecture, renowned Roman Baths, and a lively arts scene, Bath provides a unique backdrop for both work and leisure. Enjoy the vibrant food markets, charming independent shops, and beautiful parks – all providing a refreshing lifestyle that complements your professional aspirations. Choose Bath, and discover a life that's rich in opportunity and enjoyment!Working with Sanctuary Personnel:Sanctuary Personnel is a trusted and award-winning agency for roles. With an ‘Excellent’ rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience.
Our client is a specialist product launch marketing agency with their own product launch formula.The... Our client is a specialist product launch marketing agency with their own product launch formula.They are looking for an keen individual who is naturally curious and interested in analytics and data management.KEY DUTIES Creating weekly, monthly reports Helping support the Insights and Analytics team prepare presentations to their clients Create dashboard reports by pulling data from different data sources for presentation to their clients and internal staff Provide statistical and analytical support on all aspects of the web data analysis Create reusable models and templates that can be applied across different reports and clients To stay up-to-date with the latest industry developments and best-practices CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-MotivatedAble to commit to a 12 week training programme prior to starting the role Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Do you have an inquisitive mindset, enjoy problem solving, and have an interest in tech? Our client... Do you have an inquisitive mindset, enjoy problem solving, and have an interest in tech? Our client’s role provides you with the opportunity to learn everything you need to build a successful career in software without any previous experience or a specific degree. In fact, if you don’t have a degree we definitely want to hear from you.You’ll have the opportunity to gain industry experience by working with their clients on their projects. For this specific role you’ll be working as part of a global consultancy’s specialist team who are involved in the delivery and testing of SAP solutions for their clients. While doing this you’ll get continued support from us and the client you work with. CANDIDATE REQUIREMENTS Passionate about techPeople personHungry to learnBased in Newcastle and surrounding areas (commutable 1-2 per week)Eligible for SC (5 years of continuous UK residency) Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.
Our client is at the forefront of smart technology and specialise in re-engineering commercial build... Our client is at the forefront of smart technology and specialise in re-engineering commercial buildings to become more energy efficient. They are looking for an enthusiastic Apprentice who would is interested in gaining invaluable experience in Building Controls, automation and specialist equipment. This is unique opportunity to join a leading and innovative team of Engineers and this is a new role working under our Controls Manager. The role offers long term prospects and the opportunity to become part of a company at the forefront of improving the North East’s energy efficiency. KEY DUTIES Installing and configuring smart devices (e.g. sensors, smart meters, thermostats, CCTV, lighting, or industrial equipment). Setting up networks that connect IoT (Internet of Things) devices Assisting with device calibration and testing to ensure accurate performance and connectivity. ELIGIBILITY Living in the North East area of England (County Durham, Gateshead, Newcastle, North Tyneside, Northumberland, South Tyneside, and Sunderland)Employed, self-employed, career changers, returners to work or unemployed within the last 12 months.Have the right to live and work in the UK.Have access to a reliable internet connection with a PC/ Laptop. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a con... Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in ManchesterOur Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester.MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week)Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times.Ensure all resolver groups are performing to the expected standard.Resolving any exceptions that occur during the provisioning process within target SLA’sIn the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities.Reporting and management of potential incidentsEnsure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction.You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concernThrough trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management processYou will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’sTake ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management.Be proactive in identifying potential areas of development in MAP provisioning procedures.Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experienceWorking to achieve SLA’s, quality standards and other KPI’s agreedTechnical support on all appropriate products in line with the MAP support scopeOwn the resolution of customer issues in accordance with MAP processes and policies.Liaise with internal and external parties and take ownership to investigate and resolve those issuesEffective time management ensuring tasks are effectively completed within deadlines.Work within the relevant MAP policies e.g. Information SecurityResponsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolvedProvide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumesBe available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pmBe available to cover one week on call on a roster basis. Experience / Skills / Knowledge / Qualifications: Working within Telecoms, specifically Fibre related productsCustomer Services Training/ExperienceWorking within a Service Support EnvironmentUsing Service Desk applications Benefits: 12 month contractCompetitive rateHybrid role Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Role PurposeThe Assessment Engineer plays a key role in supporting field readiness, infrastructure... Role PurposeThe Assessment Engineer plays a key role in supporting field readiness, infrastructure deployment, and customer order fulfilment. Sitting within the Delivery Assessment function, this role combines traditional surveying and plant protection responsibilities with modern service assurance duties — ensuring build and connection activity is efficient, compliant, and Right First Time (RFT).This hybrid field-based role supports the technical assessment of infrastructure delivery, identifies and resolves field blockers to customer installations, completes excess construction charge (ECC) scoping, and helps maintain the resilience of deployed assets. The role operates cross-functionally with design, build, service, and installation teams to protect both service outcomes and infrastructure integrity.Key Responsibilities Lead complex surveys and infrastructure assessments to enable cost-effective and compliant deployment of new network assets, including poles, ducts, and overhead routes.Provide senior technical oversight during customer installations, validating engineering plans and resolving highrisk blockers to support successful delivery.Represent in joint site visits with third-party civils and build partners, offering expert judgement on feasibility, constructability, and safety planning.Take ownership of non-standard or escalated installations, executing in-field decisions where required to maintain build momentum and minimise delay.Oversee the resolution of field-based issues impacting live customer connections, acting as a technical escalation point within the team.Manage stakeholder interactions on-site, particularly in sensitive or high-impact locations, advising on solutions that meet engineering and customer standards.Scope and validate ECCs (Excess Construction Charges), ensuring high accuracy and completeness in support of the planning and commercial teams.Prove the fluidity of proposed overhead and underground routes by validating continuity, access, and constructability for planned connections and build. This includes planning for duct provision through test rods and ropes (TRR), verifying requirements, resolving line-of-sight (LOS) issues for overhead deployment, and locating and resolving network issues (faults).Confirm that all planned infrastructure has the appropriate permissions and consents in place, including wayleave and permit-to-work (PTW) requirements, and progress relevant documentation to the appropriate department for resolution or approval.Collaborate with contractors, planners, and internal teams to ensure infrastructure proposals are deliverable, scalable, and meet field-readiness standards.Lead the execution of pre-connection activities including pole hangs, final route validation, and pre-build quality assurance to support Right First Time outcomes.Act as a senior interface between engineering, service desk, and operations teams, facilitating the timely resolution of complex or high-profile cases.Maintain high standards of documentation and reporting across site visits, risks, and issue resolution activities.Champion safe working practices across all field interactions, supporting audits and driving continuous improvement in site safety culture.Advise on process enhancements and field deployment models based on live observations and stakeholder feedback.Practical knowledge of telecoms infrastructure and deployment methods, including civils, poles, ducts, fibre routing and customer installs.Experience working in a field operations, survey, or service assurance capacity.Ability to assess and document complex installation scenarios and build constraints.Familiarity with ECC processes and experience producing costed infrastructure recommendations.Comfortable using GIS and job management tools to document, track, and plan field activity.Solid understanding of health and safety expectations in a field environment.Professional conduct with customers and property stakeholders during on-site issue resolution.Ability to work independently and manage a busy field-based workload efficiently.Good written and verbal communication, especially in producing survey summaries or issue reports.Full clean UK driving licence and availability to travel across operational areas. Desired Accreditations NRSWA SLGSA001SA002SA008SA051CIPAF 1BS5S6S7S8 On-Call & Rota ResponsibilityThis role may be included in an on-call rota to support reactive site visits or short-notice field issue resolution. Participation will be scheduled as part of a fair and balanced rota.Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Assessment Engineer looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Contact Centre Solutions Implementation Lead Location: Manchester, M1 3BN (office based)Salary: circ... Contact Centre Solutions Implementation Lead Location: Manchester, M1 3BN (office based)Salary: circa £60k dependent on skills and experience + BenefitsFull TimeAbout CiptexCiptex, a leader in bespoke cloud communication platforms, is seeking a skilled and customer-focused Contact Centre Solutions Implementation Lead to configure, deploy, and support advanced voice and contact centre platforms (primarily Twilio Flex) for our clients.In this key role, you’ll combine deep technical expertise with strong communication skills to bridge the gap between customer requirements and successful technical delivery. From initial design and configuration to post-launch support, you’ll be instrumental in ensuring each project meets our clients’ business needs and runs smoothly in a live environment.Key Responsibilities Configure, deploy, and optimise Twilio Flex (or similar platform) and Ciptex RACE solutions to meet customer goals, with a focus on voice and contact centre environmentsTranslate high-level business requirements into clear technical specificationsDeliver customer training programmes, including train-the-trainer sessions and user guidesProvide early-life support and ensure a smooth handover to ongoing support teamsManage integrations, data migrations, telephony/voice routing, and number porting activities with minimal disruptionCollaborate with developers to ensure custom features and integrations align with contact centre workflows and reporting needsContinuously improve deployment processes, tools, and documentation Ideal Candidate Proven experience working with contact centre technologies and operations (voice routing, telephony platforms, reporting, and integrations)Hands-on experience with Twilio Flex (or similar platform) Studio, Task Router, and FunctionsStrong understanding of contact centre processes and challenges, including workforce, customer experience, and operational reportingUnderstanding in JavaScript, REST APIs, and configuration managementKnowledge of SQL/NoSQL databases and data migration techniquesExcellent communication, stakeholder management, and documentation skillsProven ability to manage technical projects from design through to successful delivery Desirable Skills Knowledge of SIP, WebRTC, and telephony protocolsFamiliarity with CRM platforms (Salesforce, Microsoft Dynamics, etc.)Experience with Infrastructure as Code toolsUnderstanding of security and compliance requirements in contact centre environmentsCertification in Twilio or related technologiesExperience with AWS services and serverless architecturesPrevious experience delivering solutions for enterprise contact centres or BPOs What We Offer Opportunity to work on diverse, high-impact projects using industry-leading technologyDirect involvement in shaping customer success and influencing technical innovationCollaborative, learning-focused environment with opportunities for career progressionCompetitive salary and benefits packageCentral Manchester office just a minute from Piccadilly Station Interested in this Contact Centre Solutions Implementation Lead role? Please apply with your updated CV. Upon receipt, we’ll send you a full job description outlining the role in more detail. INDHS
An excellent opportunity has arisen for an Inbound Customer Support / Helpdesk Advisor within this g... An excellent opportunity has arisen for an Inbound Customer Support / Helpdesk Advisor within this global outsourcing provider who deliver customer care, sales, technical support, and collections services through a wide network of contact centres. They operate across Europe, North and South America, Asia, and North Africa. In the UK, they are based in the north-east area of Leeds, West Yorkshire.About the role The primary purpose of the Inbound Customer Support / Helpdesk Advisor is to provide telephone customer service to users of software used within the healthcare sector. This will involve: Correctly identifying if the customer is the authorised caller and apply core categorisation to any of their issues Assisting the customers with their queries may be required to help with a first-time resolution or directing them to the training materials within the softwareUndertaking real-time account administration via an automated dialler system and bespoke database Responsibilities: Maintain comprehensive notes of all customer discussions within the call log in line with current proceduresResolving issues raised by customers promptlyIdentify third-party issues e.g. integration issues with the softwareHandle inbound calls via the automated Dialler systemProcess data concerning account management, which implies understanding, decision-making, analysis, and good communication skillsActive participation in all aspects of training and self-accountability for personal development and objectivesEnsure that all company policies and processes are followed at all times, to guarantee accurate, objective, and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicableCollect Minimum Data Set whilst speaking to the user, to be able to send all the information to an external team, in case the call is categorised as an "Incident"Additional responsibilities may be added as the needs of the business change and expand About the hours & rewardsThe role of Inbound Customer Support / Helpdesk Advisor is permanent and full time on site, 37 hours per week. Working shifts will be scheduled during the operational hours of 8:30am – 5:15pm, Monday to Friday. There is a salary on offer of £24,825 per annum and benefits include: Bonus potential of up to £1200 per annum (£100 per month for 100% attendance, T&C apply)25 days paid holiday plus paid bank holidaysLong Service Awards that include an additional day of holiday (starting at 5 year mark)Free on-site secure parkingGood location close to local amenities and bus servicesEye test vouchersEmployee Assistance Programme (Wellbeing Helpline & Resources) About youTo be successful for the role of Inbound Customer Support / Helpdesk Advisor, you must have/be: A confident telephone manner with excellent communication skillsPrevious experience using different systems/softwareExperience of working in a call centre or similar environmentA background in a customer-facing role with customer service experienceWorked in a performance-driven environmentGood interpersonal skills (both written and oral)Able to take ownership of quality, competence and resultsA positive and friendly attitude towards customers and colleaguesReceptive to feedback and changeThe ability to work well under pressureAttention to detailService orientated and proactiveHighly flexible and welcomes change/improvements How to ApplyPlease note that eRecruitSmart is advertising the role of Inbound Customer Support / Helpdesk Advisor on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you.
Our Client has a requirement for a Data Analyst, who will be required to work on a contract basis, r... Our Client has a requirement for a Data Analyst, who will be required to work on a contract basis, remote working.Role Purpose:Reporting to the Principal Data Analyst, the Senior Data Analyst is a senior role in the Data, AI and Advanced Analytics Team.Job Role Responsibilities: As a Senior Data Analyst your responsibility is understanding the vision of the business and translating that vision into understandable requirements for the data engineers. You are going to interact with business users and subject matter experts, project management, technical development, quality assurance, and end users.As a Senior Data Analyst Data, AI and Advanced Analytics, you will:Conduct in-depth data analysis to uncover trends, patterns, and actionable insights.Assist in forecasting and predictive modeling to support strategic planning.Translate business questions into analytical frameworks and data queriesUnderstand and document complex business processes in an environment having many Enterprise Applications used by various sectors.Exceptional cross-team collaboration and communicator. Partner with key stakeholders in the organization to drive the role clarity and effective cross-team collaboration. Experience / Skills / Knowledge / Qualifications: Experience: 10+ years of experience in Data Analysis focusing on analytics solutions delivery required.Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required.Communication: Thought leader with executive presence, exceptional interpersonal, verbal, written and presentation skills required. Strong communication and storytelling skills with data. Technical Strong understanding of the Business Intelligence concepts like data warehouse, data platform, reports, dashboards required.Strong understanding and working knowledge of the Microsoft Azure artifacts related to Data & AI like Azure Synapse, Azure SQL Server, Azure Analysis Services, Power BI, Azure Data Lake … Experience with a variety of relational database servers is preferred - Oracle, SQL Server required.Proven ability to capture the customer’s requirements and mapping them to existing enterprise systems needs to technical solutions required.Significant experience in data conversions and master data management experience defining, testing, and troubleshooting JD Edwards EnterpriseOne/Oracle EBS to 3rd party system data interfaces required.Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required.Demonstrated competency in project planning and delivery required.EducationBachelor's degree in computer science, computer engineering, finance, equivalent education, and experience may be substituted for a degree.10+ years of experience in a JD Edwards EnterpriseOne ERP or Oracle EBS environment with significant hands-on business experience working and supporting in finance, capital asset management or procurement modules required.Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Data Analyst looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Software Engineer (C#/SQL/API)Location: Stoke on Trent (Hybrid 2 days) Type: Full-time, Permanent Sa... Software Engineer (C#/SQL/API)Location: Stoke on Trent (Hybrid 2 days) Type: Full-time, Permanent Salary: £40,000 to £50,000 + Bonus (15-30%)Join a forward-thinking, enterprise-scale organisation as a Backend Developer, contributing to the core architecture that powers essential business operations. Based in Stoke-on-Trent, this hybrid role (2 days onsite) offers the balance of flexibility and collaboration in a supportive, technology-led environment.We're looking for developers with experience in C#, Java, Golang, or Erlang, who are passionate about building robust, scalable backend systems. You’ll be working on a mix of modernisation and new development, helping to shape high-performance platforms that support large-scale users and critical services.This is more than just maintenance. it's an opportunity to influence technical decisions, improve system design, and deliver meaningful impact across the business. You’ll join a collaborative team where your voice is heard, and your skills are valuedIf you're looking to deepen your back end expertise within a stable yet innovative organisation, we’d love to hear from you.
Location: Manchester (Hybrid or Remote) Salary: Up to £75,000 + Bonus (Up to 30%) +... Location: Manchester (Hybrid or Remote) Salary: Up to £75,000 + Bonus (Up to 30%) + Travel Allowance Type: Full-time, Permanent Are you a seasoned developer ready to take the lead?Do you want to be part of a global brand’s transformation into the world of AI-driven technology?We're looking for a Technical Lead with a background in C#, Java, or Go, who thrives on solving complex problems, modernising platforms, and mentoring high-performing teams. Why This Role? You’ll take ownership of critical technical decisions as we re-architect legacy platforms and build new, AI-powered solutions from the ground up. This is a unique opportunity to combine leadership, hands-on development, and the chance to shape the future of AI within a globally trusted brand. About Us We’re a globally recognised organisation, delivering services to millions every day. Technology is at the heart of our strategy, and we're investing heavily in AI and cloud technologies to unlock the next generation of customer experiences and operational excellence. What You’ll Do Lead the technical design and delivery of systems using C#, Java, or Go Guide the modernisation of legacy platforms, ensuring scalability, performance, and maintainability Drive greenfield development of AI-focused products and platforms Collaborate closely with AI/ML engineers, architects, and cross-functional teams Mentor developers and promote best practices in engineering and DevOps Influence the technology roadmap and architectural direction About You Strong experience leading technical teams or projects Expertise in C#, Java, or Go in large-scale systems Experience with legacy modernisation and cloud-native architecture Excited by the potential of AI and machine learning A natural problem solver and mentor with strong communication skills Experience with cloud platforms (AWS, Azure, or GCP) is highly desirable What’s in It for You? A pivotal role in a major tech transformation Exposure to AI and ML projects, with support to upskill A collaborative, forward-thinking culture where your voice mattersGreat company to support you through getting your career progression Ready to lead the next era of intelligent systems? Apply today and help shape the AI-powered future of one of the world’s most respected brands.
Location: Manchester (Hybrid working - 2 days) Type: Full-time, Permanent Salary: £40,000 to £55,000... Location: Manchester (Hybrid working - 2 days) Type: Full-time, Permanent Salary: £40,000 to £55,000 + Bonus (Up to 30%) + Excellent Benefits including 7% pension, income protection, and much more.Are you a skilled developer with a strong foundation in C#, Java, Erlang, or Go? Do you dream of working on cutting-edge AI initiatives while reimagining the backbone of mission-critical systems? This is your opportunity to join a globally recognised brand at the forefront of digital innovation.About the Company We're a global leader in our sector, trusted by millions worldwide. As part of our ambitious technology transformation, we’re rearchitecting legacy platforms while launching bold new greenfield projects that leverage AI to drive intelligent products and services.This is more than a software engineering role — it's a chance to be part of a journey that shapes the future of AI in a real-world, high-impact environment. What You’ll Work On Re-architecting legacy systems into scalable, modern cloud-based solutions (Using GCP) Building greenfield applications from the ground up with a strong AI-first mindset Collaborating with data scientists, ML engineers, and product teams to deliver AI-powered solutions Using your expertise in C#, Java, or Go to build resilient, high-performance systems About You Strong experience with C#, Java, or Go A genuine interest in AI/ML (previous experience is a bonus, but not required) Comfortable navigating and improving legacy codebases Eager to work on greenfield projects and adopt new tech Familiar with cloud platforms (AWS, Azure, or GCP preferred) Passionate about learning, experimenting, and pushing boundaries Why Join? Work with and learn from leading experts in AI and cloud architecture Be part of a major digital transformation that will impact millions Access to AI training resources, certifications, and mentoringAccess to Cloud training resources, wiht a focus on GCP Flexible working: remote-first culture with optional office days Excellent benefits including performance bonuses, pension, wellness support & more
Our Client has a requirement for a Data Engineer, who will be required to work on a contract basis R... Our Client has a requirement for a Data Engineer, who will be required to work on a contract basis Remote working.Role Purpose:We are seeking an experienced Data Engineer to design, build, and optimize data solutions using the Microsoft technology stack. The role focuses on developing scalable ETL pipelines, data models, and cloud-based solutions leveraging Azure Data Factory, Azure Synapse, Azure SQL, and Azure Functions.The ideal candidate will have a proven background in data engineering, cloud architecture, and enterprise data systems.Job Role Responsibilities: Design and implement robust ETL pipelines using Azure Data Factory.Develop and maintain data models and warehouses with Azure Synapse and Azure SQL.Build scalable data processing solutions using Azure Functions.Create interactive dashboards and reports with Power BI.Collaborate with business and technical teams to gather requirements and deliver data-driven solutions.Ensure data quality, security, and compliance across all engineering processes.Optimize performance of data pipelines and storage solutions.Support and enhance existing data infrastructure, including troubleshooting issues. Experience / Skills / Knowledge / Qualifications: Minimum 5 years’ experience in data engineering roles.Strong hands-on expertise in Azure Data Factory, Azure Synapse, Azure SQL, and Azure Functions.Proficiency in SQL, data modeling, and ETL processes.Knowledge of cloud-based data architecture and best practices.Familiarity with DevOps practices and CI/CD pipelines.Excellent problem-solving and communication skills. Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Data Engineer looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.