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Date Posted
Portsmouth , Hampshire
contract, full-time
£64,475 - £73,718 per annum

Interim Head of Digital Platforms & Application Development (Internal title: Head of Digital Exp... Interim Head of Digital Platforms & Application Development (Internal title: Head of Digital Experience & Development)£64,475 - £73,718 per annum (£58,225 - £67,468 per annum salary, plus £6,250 sign on and assignment retention bonus The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.The Role:The Digital Experience & Development team is responsible for leading the development and implementation of the University’s digital presence across all core platforms (excluding UoP website), development of new digital solutions to create a seamless experience for both staff and students as well as leading the move to Azure Integration Services within the integrations team. The team will also be responsible for a driving digital innovation that will identify technical opportunities for the University to be a HE sector leader within digital experience and transformation.The Head of Digital Experience & Development will lead on the development and implementation of a strategy and roadmap for all solutions development and core IS systems support across both on-premise and cloud services which adheres to excellence in service delivery, user experience, security, accessibility and information governance standards. The postholder will also be responsible for the CRM strategy and roadmap, taking into account the strategic ambitions of the university and the importance of the CRM system in its growth. You will oversee all developments and ensure a planned pipeline of change and business as usual work is balanced and successfully delivered that meets the need of a broad array of end users.Responsible for the Digital Development and CRM Teams, you will lead the teams in managing a transition to new Microsoft technologies, new tools and new Agile ways of working, delivering key development projects, supporting business as usual change as well as supporting a roadmap of legacy applications which will require decommissioning or rebuilding in new technologies.The post holder is a key point of contact for all digital development across the University, including supporting any related major University projects and in strategic planning with business areas. This includes being responsible for managing resources effectively, liaising with project managers and business stakeholders to ensure that objectives can be met without compromising services to staff and students and enable high quality solutions to be developed and maintained.They will also play a key role within the IS and Digital Solutions & Delivery management teams.This appointment is a fixed term contract of 10 months or until 27 November 2026. The offer is to include a “sign on and assignment retention bonus” of £6,250, which is based on a 10 month contract. If the duration of the contract is less than 10 months, this amount will be reduced on a pro-rata basis and will be paid on completion and at the end of the fixed term contract. Please note the £6,250 will be subject to Tax and National insurance contributions.Whilst there is a need to be in Portsmouth a few days a week, hybrid working is available for this role. The interviews are currently anticipated to be held on 06 January 2026. If you have any queries regarding this position, please contact Vicky Gosling at vicky.gosling@port.ac.ukFor internal candidates it may be possible to apply for this role under the Secondment Policy . If you wish to apply as a secondee, you must have approval of your line manager in advance of submitting your application form. Please confirm in your application that your line manager has approved this.Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience: Competitive salary, including incremental progression within your scale.Generous pension scheme.Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.Family-friendly policies supporting flexible working.Staff discounts and loyalty schemes.Staff car parking and discounted public travel.Excellent training and development opportunities.Staff wellbeing programmes.Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.Discounted learning.Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.The perks don’t stop there - click ‘apply’ for further information on My Reward and Benefits UKVI StatementPrior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.ED&I Statement:We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from people with a wide range of skills, perspectives and experiences. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.Please note that this vacancy may be closed earlier than advertised, so early applications are advised.

created 16 hours ago
updated 16 hours ago
Seascale , North West
permanent, full-time
£70,000 - £75,000 per annum

Recruit4staff are representing a leading infrastructure business in their search for an ICT Manager ... Recruit4staff are representing a leading infrastructure business in their search for an ICT Manager to work in SeascaleJob Details: Pay: £70,000 - £75,000 (Negotiable depending on skillset and experience)Hours of Work: Monday to Friday, Days, Full Time (45 hours)Duration: PermanentBenefits: Car Allowance £5,750, 8% employer pension contribution, 25 days holiday plus bank holidays Job Role: As ICT Manager, you will take ownership of ICT delivery and assurance across a major, highly regulated infrastructure programme supporting complex operations and long-term remediation/decommissioning activities. You will lead the provision of secure, reliable project ICT services (end-user computing, networks, telephony, meeting room tech, collaboration platforms, and project information systems), ensuring alignment to client requirements, internal standards, and site security controls.This ICT Manager role involves working closely with leadership, commercial, engineering, HSEQ, client stakeholders and supply chain partners to implement ICT needs for new works, compounds and site set-ups. You will manage ICT vendors, oversee budgets and forecasts, and drive service performance through SLAs, KPIs, asset management, change control and incident management.You will also be responsible for information management and digital ways of working (e.g., document control platforms, access controls, data retention, onboarding/offboarding, and audit readiness). The ICT Manager will ensure cyber-security best practices are maintained and support vulnerability and incident investigations to deliver corrective actions.Essential Skills, Experience, or Qualifications: Demonstrable experience as an ICT Manager / IT Manager / Project IT Lead on major infrastructure or regulated industrial projectsStrong knowledge of ICT service delivery (networks, end-user computing, M365 tools, access management, IT asset lifecycle)Proven experience managing third-party suppliers/MSPs and delivering ICT to programme deadlinesWorking knowledge of cybersecurity controls and governanceSecurity clearance (SC) or the ability to obtain SC Advantageous Skills, Experience, or Qualifications Experience within nuclear, defence, or other high-security environmentsProject management qualification (PRINCE2 / APM / Agile) and site-level ICT leadership Commutable From: Drigg, Seascale, Egremont, Whitehaven, Cleator Moor, Gosforth, Workington, St Bees, Nethertown, Holmrook, RavenglassSimilar Job Titles: ICT Manager, IT Manager, Project IT Manager, Digital Delivery Manager, Technology Manager, IT Service Delivery Manager, Information Management Manager, Site IT Manager, ICT LeadFor further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

created 3 days ago
Irlam , Lancashire
permanent, full-time
£35,000 - £40,000 per annum

Our top telecoms client is looking for a Delivery Assessment Engineer to join their team on a staff... Our top telecoms client is looking for a Delivery Assessment Engineer to join their team on a staff basisOur Client has a requirement for a Delivery Assessment Engineer, who will be required to work on a staff basis in Irlam/Shropshire.Role Purpose: The Assessment Engineer plays a key role in supporting field readiness, infrastructure deployment, and customer order fulfilment. Sitting within the Delivery Assessment function, this role combines traditional surveying and plant protection responsibilities with modern service assurance duties - ensuring build and connection activity is efficient, compliant, and Right First Time (RFT). Job Role Responsibilities:This hybrid field-based role supports the technical assessment of infrastructure delivery, identifies and resolves field blockers to customer installations, completes excess construction charge (ECC) scoping, and helps maintain the resilience of deployed assets. The role operates cross-functionally with design, build, service, and installation teams to protect both service outcomes and infrastructure integrity. Lead complex surveys and infrastructure assessments to enable cost-effective and compliant deployment of new network assets, including poles, ducts, and overhead routes.Provide senior technical oversight during customer installations, validating engineering plans and resolving highrisk blockers to support successful delivery.Represent Freedom Fibre in joint site visits with third-party civils and build partners, offering expert judgement on feasibility, constructability, and safety planning.Take ownership of non-standard or escalated installations, executing in-field decisions where required to maintain build momentum and minimise delay.Oversee the resolution of field-based issues impacting live customer connections, acting as a technical escalation point within the team.Manage stakeholder interactions on-site, particularly in sensitive or high-impact locations, advising on solutions that meet engineering and customer standards.Scope and validate ECCs (Excess Construction Charges), ensuring high accuracy and completeness in support of the planning and commercial teams.Prove the fluidity of proposed overhead and underground routes by validating continuity, access, and constructability for planned connections and build. This includes planning for duct provision through test rods and ropes (TRR), verifying requirements, resolving line-of-sight (LOS) issues for overhead deployment, and locating and resolving network issues (faults).Confirm that all planned infrastructure has the appropriate permissions and consents in place, including wayleave and permit-to-work (PTW) requirements, and progress relevant documentation to the appropriate department for resolution or approval.Collaborate with contractors, planners, and internal teams to ensure infrastructure proposals are deliverable, scalable, and meet field-readiness standards.Lead the execution of pre-connection activities including pole hangs, final route validation, and pre-build quality assurance to support Right First Time outcomes.Act as a senior interface between engineering, service desk, and operations teams, facilitating the timely resolution of complex or high-profile cases.Maintain high standards of documentation and reporting across site visits, risks, and issue resolution activities.Champion safe working practices across all field interactions, supporting audits and driving continuous improvement in site safety culture.Advise on process enhancements and field deployment models based on live observations and stakeholder feedback. Experience / Skills / Knowledge / Qualifications: Practical knowledge of telecoms infrastructure and deployment methods, including civils, poles, ducts, fibre routing and customer installs.Experience working in a field operations, survey, or service assurance capacity.Ability to assess and document complex installation scenarios and build constraints.Familiarity with ECC processes and experience producing costed infrastructure recommendations.Comfortable using GIS and job management tools to document, track, and plan field activity.Solid understanding of health and safety expectations in a field environment.Professional conduct with customers and property stakeholders during on-site issue resolution.Ability to work independently and manage a busy field-based workload efficiently.Good written and verbal communication, especially in producing survey summaries or issue reports.Full clean UK driving licence and availability to travel across operational areas. Desired Accreditations NRSWA SLGSA001 o SA002SA008SA051CIPAF 1BS5 o S6 o S7S8 Benefits: Company CarFuel CardOvertime rates Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for a Delivery Assessment Engineer looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

created 3 days ago
Oxford , South East
permanent, full-time
£25,000 per annum

Our client is a software company based in Oxford that works exclusively within the financial sector.... Our client is a software company based in Oxford that works exclusively within the financial sector. They handle large amounts of data related to hedge fund performance and investment exposure, and they’re looking for a junior Apprentice to join their team.This is an entry-level role, so you’ll be supported every step of the way. You’ll learn how to work with financial data, assist in creating reports for clients, and explore how AI tools can make processes smarter and more efficient.KEY DUTIES Process and analyse financial data, including hedge fund performance.Support with maintaining and updating the company’s online database.Help develop new processes and features for the platform, including exploring AI-driven improvements.Support the creation of client reports using data insights.Stay curious about AI and data technologies and how they can improve financial services. CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated ELIGIBILITY Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

created 4 days ago
Nottingham , East Midlands
permanent, full-time
£27,000 per annum

A leading manufacturing company in the East Midlands is looking for an IT Security Apprentice to joi... A leading manufacturing company in the East Midlands is looking for an IT Security Apprentice to join their team. This is a fantastic opportunity to start your career in cybersecurity while gaining experience in a dynamic, technology-driven environment. You’ll receive hands-on training, structured learning, and guidance from experienced professionals to help you build a strong foundation in IT security.As an apprentice, you’ll support the team in protecting the company’s systems and data. You’ll learn how to monitor for risks, assist with security checks, and help respond to incidents. This role is ideal for someone enthusiastic about technology and eager to develop a career in cybersecurity.KEY DUTIES Learn to monitor IT systems and production networks for unusual activity or potential security issues.Assist in identifying and reporting risks that could affect manufacturing operations or data security.Support the team in responding to security alerts, helping to keep systems running smoothly.Help with routine checks and updates to ensure machines, devices, and software meet security standards.Assist in managing user accounts and access permissions, including staff working on production systems.Contribute to creating and updating security guidelines for both office and factory environments.Work with IT and engineering teams to troubleshoot and resolve security-related issues.Learn about protecting operational technology (OT) and connected devices used in manufacturing.Stay informed about new cybersecurity trends, especially those affecting industrial systems. CANDIDATE REQUIREMENTS Team work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated CANDIDATE REQUIREMENTS Have the right to live and work in the UK.

created 4 days ago
Jarrow , North East
permanent, full-time
£24,000 per annum

A market leading law firm in the North East are looking to recruit an IT Apprentice to provide sup... A market leading law firm in the North East are looking to recruit an IT Apprentice to provide support and administration for all desktop applications, to take responsibility for the duties set out in the description, and to actively promote the best interests of the firm at all times. Training will be provided for all duties.KEY DUTIES –    Provide first level support of desktop applicationsProvide first level support of desktop hardwareProvide first level support of peripheral devicesMaintain IT issues and help notesLiaise with external support resources where applicableBuilding/testing future desktop setupsTo assist any other member of the department to fulfil their dutiesTo undertake any other duties which may reasonably be requested CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated ELIGIBILITY Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

created 4 days ago
Lowestoft , East of England
permanent, full-time
£26,000 per annum

A manufacturing company are currently seeking an apprentice to help assist with their IT and smart n... A manufacturing company are currently seeking an apprentice to help assist with their IT and smart networks.The role will provide a hands-on opportunity to work with enterprise technology, engage with key stakeholders within the company, and develop new skills. Ideal for a 1st time role since training will be provided.KEY DUTIES –    Assist with setting up and configuring network devices such as switches, firewalls, and wireless access points.Help to monitor and assess network performance to maintain reliable uptime and smooth daily operations.Contribute to producing and updating technical guides, diagrams, and documentation for network systems and processes.Keep track of hardware and software assets by maintaining up-to-date inventory records and supporting internal audits.Provide day-to-day assistance to IT teams, responding to technical queries and network-related issues.Take part in scheduled maintenance tasks and support system upgrades to ensure equipment remains up to date.Help investigate and respond to potential security alerts, supporting efforts to protect the company’s data and network integrity. CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-MotivatedMeets the eligibility below ELIGIBILITY Living In the Norfolk or Suffolk region. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.WANT TO KNOW MORE?Apply now to Just IT and we will review your application. If you are suitable, we will be in contact to discuss this opportunity. 

created 1 week ago
Torquay , South West
permanent, full-time
£28,000 per annum

One of our clients are currently seeking an apprentice to help assist with their IT, smart technolog... One of our clients are currently seeking an apprentice to help assist with their IT, smart technologies, and secure network systems.The role will provide a hands-on opportunity to work with enterprise technology, engage with key stakeholders within the company, and develop new digital and technical skills. Ideal for a first-time role or career change.KEY DUTIES Configure and install network hardware including switches, firewalls, and wireless access pointsAssist with basic cybersecurity monitoring tasks, such as reviewing alerts or updating security softwareLearn to use AI-driven tools for automating routine IT support tasks or analysing system performanceMonitor and review network infrastructure to ensure effective operational uptime and network performanceCreate and maintain technical documentation and diagrams outlining the network architecture and proceduresProvide technical support to localised IT Teams and assist with network-related inquiriesRespond to security incidents to ensure the integrity of the networkSupport the setup and maintenance of smart office technologies (e.g., connected meeting rooms, digital signage, or automated systems)Contribute to testing and troubleshooting smart devices or AI-powered applications used within the company CANDIDATE REQUIREMENTS IT confidentStrong team work skillsStrong Organisational skillsGood level of written and oral communication skillsSelf-MotivatedMeets the eligibility below ELIGIBILITY Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.WANT TO KNOW MORE?Apply now to Just IT and we will review your application. If you are suitable, we will be in contact to discuss this opportunity.

created 1 week ago
Newcastle upon Tyne , North East
permanent, full-time
£26,500 per annum

An industry-leading pharmaceutical company is looking for a individual with a passion for smart tech... An industry-leading pharmaceutical company is looking for a individual with a passion for smart technologies and digital innovation.As a IoT Smart Technology Support Apprentice, you’ll work alongside experienced IT professionals to maintain, configure, and support a range of smart devices and networked systems across the organisation, both remotely and on-site. This is an exciting opportunity to build a career at the intersection of IT and smart tech.KEY DUTIES –    Responding to technical queries and providing hands-on support for connected devices and digital systemsTroubleshooting and resolving hardware, software, and smart device issues across multiple platformsSupporting the setup and configuration of IoT-enabled and networked equipmentManaging user accounts, access permissions, and system updates to ensure smooth operationsInstalling and maintaining hardware such as laptops, tablets and sensorsAssisting with network monitoring, system diagnostics, and device integrations CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-MotivatedMeets the eligibility below ELIGIBILITY Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

created 1 week ago
Norwich , East of England
permanent, full-time
£26,000 per annum

A manufacturing company are currently seeking an apprentice to help assist with their IT and smart n... A manufacturing company are currently seeking an apprentice to help assist with their IT and smart networks.The role will provide a hands-on opportunity to work with enterprise technology, engage with key stakeholders within the company, and develop new skills. Ideal for a 1st time role since training will be provided.KEY DUTIES –    Assist with setting up and configuring network devices such as switches, firewalls, and wireless access points.Help to monitor and assess network performance to maintain reliable uptime and smooth daily operations.Contribute to producing and updating technical guides, diagrams, and documentation for network systems and processes.Keep track of hardware and software assets by maintaining up-to-date inventory records and supporting internal audits.Provide day-to-day assistance to IT teams, responding to technical queries and network-related issues.Take part in scheduled maintenance tasks and support system upgrades to ensure equipment remains up to date.Help investigate and respond to potential security alerts, supporting efforts to protect the company’s data and network integrity. CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-MotivatedMeets the eligibility below ELIGIBILITY Living In the Norfolk or Suffolk region. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.WANT TO KNOW MORE?Apply now to Just IT and we will review your application. If you are suitable, we will be in contact to discuss this opportunity. 

created 1 week ago
Leicestershire , East Midlands
contract, full-time
£360 per day

Oracle Fusion Financials Test AnalystContract - **Outside IR35**£360.00p/d3 Months+Leicestershire -... Oracle Fusion Financials Test AnalystContract - **Outside IR35**£360.00p/d3 Months+Leicestershire - Compulsory 2 days per week on-site (Consecutive days)ASAP Start - 1 stage interview process!Key Responsibilities Carry out end-to-end manual testing of Oracle Fusion Finance Modules (GL, AP, AR, CM, FA)Write detailed test cases, execute test scripts, and log/report defectsWork closely with Business Analysts, Developers, and end users to understand requirements and translate them into test scenariosValidate integrations and workflows across Oracle modules and downstream systemsPerform system, SIT and UAT support testingEnsure traceability of test scripts back to business requirementsProvide testing expertise throughout the full test lifecycleAssist in triaging and re-testing of defects during sprints/releases Skills & Experience Required Proven experience as a Manual Test Analyst in an Oracle Fusion Financials environmentStrong understanding of Finance modules within Oracle ERP (e.g. GL, General Ledger, AP, Accounts Payable, AR, Accounts Receivable, FA, Fixed Assets etc)Experience of working with Azure DevOps Tool (ADO) is a plus.Experience working in complex enterprise environmentsExcellent test planning, execution, and defect management skillsAbility to work closely with cross-functional teams including Finance SMEs and IT stakeholdersStrong attention to detail and ability to meet deadlinesExcellent communication and documentation skills Oracle Fusion Financials Test Analyst

created 1 week ago
Leicester , East Midlands
contract, full-time
£360 per day

Oracle ERP Automation TesterContract - **Outside IR35**£360.00p/d3 Months+Leicestershire - Compulsor... Oracle ERP Automation TesterContract - **Outside IR35**£360.00p/d3 Months+Leicestershire - Compulsory 2 days per week on-site (Consecutive days)ASAP Start - 1 stage interview process!Phase 1.1 UAT, next sets of SIT will be for Phase 1.2 and Phase 2.0 in DecemberKey Responsibilities Lead and deliver test automation efforts for Oracle EPM modules (PBCS, FCCA, PCM) / Oracle Financial modules (GL, AP, AR, FA) during UAT and SIT.Design, develop, and maintain robust automated test scripts using appropriate tools (e.g. Selenium, Leapwork, Oracle Test Frameworks, etc.)Collaborate with Business Analysts, Developers, and UAT stakeholders to define test automation scope and prioritiesSupport manual testers by identifying opportunities to reduce manual effort and improve test coverageCreate test data, reusable components, and automation libraries as neededParticipate in defect triage, analysis, and root cause investigationsContribute to test strategy and planning for the upcoming SIT phase starting in DecemberEnsure automation artefacts are well documented and version-controlled Skills & Experience Required Proven experience of Automation Testing within Oracle ERP environmentsSelenium or Leapwork or Oracle Application Testing Suite (OATS)Ability to work autonomously and proactively within a fast-paced UAT settingExcellent communication skills and experience influencing technical and non-technical stakeholdersExperience integrating automated tests into CI/CD pipelines is a plusUnderstanding of Oracle EPM modules such as PBCS, FCCA, PCM is a bonus Oracle ERP Automation Tester

created 1 week ago
Irlam , Lancashire
permanent, full-time
£45,000 - £50,000 per annum

Our top Telecoms client is looking for a Key Accounts Manager to work on a permanent basis in Irlam... Our top Telecoms client is looking for a Key Accounts Manager to work on a permanent basis in Irlam (Manchester)Our Client has a requirement for an Acccount Manager, who will be required to work on a permanent basis in irlam (Manchester).Role Purpose:As a Key Account Manager, you will be responsible for developing and maintaining relationships with strategically important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections. You will use your experience and in depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with a key focus on strategic opportunities.Job Role Responsibilities: Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues.Understand market movement and identify strategic opportunities that keep us a competitive and attractive partner.Work with our B2B and partner sales teams to maximise order volumes.Understand strategic goals of customers and develop products and services offering to support those goals.Locate in customers offices and collaborate to fully understand their needs and identify opportunities for continuous service improvement.Provide reliable and high standard of service as the dedicated point of contact.Co-ordinate the delivery of all services to your customers using product and service specialists as required.Have intricate understanding of contractual obligations and conditions.Monitor agreed SLAs and be the Voice of the Customer (VoC) to hold internal teams to the highest standards.Deliver regular service and business reviews with customer and internal stakeholders to review performance, risks and opportunities.Clear, professional, and effective communications via teams, telephone, email, or face to face meetings.Maintain up to date records on behalf of the customer using the appropriate systems and processes.Co-ordinate any ad-hoc customer requirements.Ensure service levels are maintained including validated invoices, queries progressed to resolution.Ensure all support groups are performing to the expected standards and liaise with internal departments / suppliers to ensure swift resolution of fulfilment or assurance activities.Develop and support peer relationships both within operations.Support management with development by leading workshops and liaising with other teams to help the continuous improvement of processes and customer experience.Effective time management ensuring tasks are effectively complete with agreed timeframes. Experience / Skills / Knowledge / Qualifications: Customer ServiceProven experience in a key account management role in the utilities sector (preferably telecoms)Excellent communicator and experience presenterExperience of building strong relationships both within FFL and with stakeholdersDemonstrate personal flexibility and mobilityComputer literate and advanced skills in MS Office software suite of tools Desirable: ITIL FoundationITIL Service OperationsSix Sigma (Green Belt)Good understandinf of CRM platforms and data flows via API's Benefits: Competitive SalaryHybrid working Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for an Account Manager looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

created 2 weeks ago
Oxford , South East
permanent, full-time
£25,000 per annum

A financial company based in Oxford requires an AI and Data Testing Apprentice to help support the t... A financial company based in Oxford requires an AI and Data Testing Apprentice to help support the team with its day-to-day duties. This role offers an exciting opportunity to work with cutting-edge data and AI technologies, focusing on testing, validating, and improving data-driven systems. You'll gain hands-on experience working with large and complex datasets while supporting the design and testing of AI models and automation tools. Since this is an entry-level role, you'll be supported every step of the way with structured in depth training and mentoring. KEY DUTIES * Testing and validating AI models and data processes to ensure accuracy, reliability, and fairness. * Processing and analysing large datasets * Maintaining and updating the online database, ensuring data integrity and consistency. * Designing and executing test cases for new AI-driven features and functionality on the online platform. * Collaborating with developers and analysts to improve automation, reporting, and predictive models. * Documenting test outcomes, highlighting anomalies, and recommending improvements. CANDIDATE REQUIREMENTS * Independent skills * Team work skills * Organisational skills * Good written and oral communication skills * Self-Motivated * Meets the eligibility below ELIGIBILITY * Living in the Oxfordshire region. * Employed, self-employed, career changers, returners to work or unemployed within the last 12 months. * Have the right to live and work in the UK. * Have access to a reliable internet connection with a PC/ Laptop. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

created 2 weeks ago
Wakefield , Yorkshire and The Humber
permanent, full-time
£26,000 - £30,000 per annum

IT Support Engineer (1st/2nd Line) CO Manufacturing Competitive Salary + Benefits Mon – Fri, 40 hour... IT Support Engineer (1st/2nd Line) CO Manufacturing Competitive Salary + Benefits Mon – Fri, 40 hours a weekBenefits:25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parking About us:CO Manufacturing is the manufacturing hub of the £60 million turn over Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces.Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We’re proud to invest in our people, offering hands-on training, career development, and the opportunity to grow within a business that values hard work and new ideas. About the Role:The role is aimed at someone with at least 1-3 years’ experience in 1st line support who is also ready to learn and take responsibility for more complex troubleshooting and technical tasks. You will be working in a small helpdesk team providing support to both our onsite manufacturing facility and wider sales network.This is a hands-on role based on site. At times you will need to work directly on the factory floor or complete basic physical tasks such as installing hardware or setting up equipment. Occasional travel to other Conservatory Outlet Group companies may also be required. Other key responsibilities include: Initial point of contact for usersTroubleshooting and resolving common and reoccurring issues under the guidance of the senior support staffEscalate complex and unresolved ticketsSupporting the administration of Windows Server, Active Directory, Group Policy and user permissionsSupporting Microsoft 365 and device management through Intune and Endpoint ManagerHandling installation, upgrades and system maintenance tasksDocumenting fixes and helping build internal knowledge basesAsset Management What we are looking for: Experience in a 1st or 2nd line support roleStrong knowledge of general helpdesk support e.g. MS365 user support, installing hardware/software, troubleshooting issuesA basic understanding of networking including routing, switching, VLANs, VPNs and firewallsClear communicator who can explain issues in a straightforward way How to apply:Ready to start your career with us? Apply with your CV   INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

created 2 weeks ago