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Automation & Software DeveloperLocation: Leeds (Office Based)Salary: £26,000 to £32,000 per annu... Automation & Software DeveloperLocation: Leeds (Office Based)Salary: £26,000 to £32,000 per annum + BenefitsJob Type: Full Time, PermanentAbout the RoleBatch'd and Vyve are fast-growing retail brands investing heavily in technology, automation and AI to support their continued growth.We are looking for a highly motivated Automation & Software Developer to work directly with the Technical Director, helping to design, build and maintain the systems that power our stores, websites and internal operations.This is an opportunity to work on a wide variety of projects across two growing brands, gaining exposure to modern software development, cloud platforms, AI-powered workflows, e-commerce systems and business automation. Your work will have a direct and visible impact on the business, with the opportunity to take ownership of projects and contribute to technical decisions from an early stage.We do not expect candidates to know every technology we use. What matters most is your ability to learn quickly, think logically, solve problems and use modern development tools to build practical solutions.What You'll Be Working OnExamples of projects may include: Building integrations between Shopify, EposNow, Deliverect, Connecteam and other business systemsDeveloping cloud-based applications and serverless automationsCreating internal tools, dashboards and portals for operational teamsBuilding AI-powered workflows and automation systemsDeveloping customer-facing e-commerce features and web applicationsSupporting technology projects across both the Batch'd and Vyve brandsCreating reporting and business intelligence solutions using data from multiple platformsResearching and implementing new technologies that improve business performance Key Responsibilities Design, develop and maintain software solutions that improve business efficiency and customer experienceBuild and maintain API integrations, webhooks and automation workflowsDevelop cloud-based applications, services and serverless functionsUse modern AI-assisted development tools such as Claude Code, Codex CLI and similar platforms to accelerate software deliveryTroubleshoot and resolve issues across software, integrations and business systemsDocument solutions and create reusable technical knowledgeSupport ongoing improvements to development standards, processes and toolingAssist with technical investigations involving retail systems, payment platforms and business infrastructure where required Essential Skills & Attributes Demonstrated experience using modern AI-assisted software development tools such as Claude Code, Codex CLI, Cursor or equivalent coding environmentsStrong problem-solving ability and genuine enthusiasm for software development Ability to rapidly learn new technologies, frameworks and platforms with minimal supervisionExperience building real-world software projects, whether commercially, through education, personal projects or open-source contributionsWorking knowledge of JavaScript or PythonGood understanding of APIs, webhooks, JSON and system integrationsStrong communication and documentation skillsCuriosity, initiative and a desire to continually improve Desirable Skills Google Cloud Platform, Firebase, Firestore or other cloud servicesShopify development, including Liquid, metafields and theme customisationFront-end development using HTML, CSS and JavaScriptReact, Vue or similar frameworksSQL or NoSQL databasesGit and modern development workflowsNetworking and infrastructure troubleshootingExperience building AI-powered automations, agents or workflow systems Current Technologies Include ShopifyFirebaseGoogle Cloud PlatformJavaScriptPythonAI Development Tools (Claude Code, Cursor, Codex)EposNowDeliverectConnecteam What We're Looking ForWe are far more interested in what you can build than where you studied.You might be: A self-taught developer with a strong portfolioA recent graduate with practical project experienceSomeone already using AI coding tools daily to build softwareA hobbyist developer who has built impressive side projects If you enjoy solving problems, learning new technologies and building useful systems, we'd like to hear from you.Application ProcessPlease include links to any GitHub repositories, websites, applications, automations, software projects or other examples of your work.We are particularly interested in projects that demonstrate problem-solving, automation, AI-assisted development, integrations or technical creativity.As part of the interview process, candidates may be asked to demonstrate how they use AI-assisted development tools as part of their normal workflow.We are interested in your ability to learn, solve problems and deliver working solutions rather than your knowledge of any specific technology stack.Benefits Company pensionEmployee discountFree parkingOpportunity to work on high-impact projects across two growing retail brandsDirect exposure to modern AI, automation and cloud technologiesOpportunity to take ownership of projects and make a visible impact  This role has previously been advertised. please do not apply again as your details have already been considered INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Lead Data Scientist | Fully Remote | £90,000–£100,000 + Benefits Build the models behind real-time d... Lead Data Scientist | Fully Remote | £90,000–£100,000 + Benefits Build the models behind real-time decision making at scale. Why this role stands outThis isn’t just another senior data science position. It’s a chance to shape the future of analytics in one of the UK’s most successful privately owned technology businesses, a market leader trusted by millions and driven by data at its core. You’ll join a high-performing team working with real-time data, advanced machine learning, and large-scale analytical systems, with the freedom to influence both technical direction and best practice across the function. What you’ll be doingAs Lead Data Scientist, you’ll combine deep technical work with strategic leadership: Design and deploy predictive models and ML solutions that power real-time markets.Work hands on with cutting-edge datasets, AI techniques, and scalable data pipelines.Identify patterns and insights that directly influence live business decisions.Collaborate closely with engineers, analysts, and platform teams to optimise performance and reliability.Drive best practice, mentor / coach across the Data Science function.  This is a role where your ideas won’t sit in a backlog for months.. They will have a visible impact in real time. About youYou’re an experienced data scientist who enjoys solving complex problems and helping others grow. We’d love to hear from you if you have: Proven experience in a Senior or Lead Data Scientist role (preferably in sports, gaming or similar).A track record of mentoring teams and leading technical projects.A degree (BSc/MSc) in Data Science, Mathematics, Computer Science, or a related field.Strong programming skills in Python or R, with experience using frameworks such as Scikit-learn, PyTorch, or TensorFlow.Experience with cloud platforms or distributed computing (GCP preferred, but AWS or Azure also welcome).Exposure to neural networks (a plus, not a must).A genuine interest in sports and data-driven decision making.  What you’ll get in return  Fully remote working with flexibility built in.£90,000–£100,000 salary plus additional benefits.Access to huge, high-quality datasets and modern ML tooling.The chance to work on intellectually challenging problems every day.Real influence over large-scale analytical systems and strategy.Clear opportunities for career growth within an expanding Data Science function.  If you’re passionate about analytics, machine learning, and building systems in real time, this could be the opportunity you’ve been waiting for. Apply now to find out more.

We are seeking an enthusiastic and motivated Cybersecurity Assistant to join a engineering business... We are seeking an enthusiastic and motivated Cybersecurity Assistant to join a engineering business based in Bedford.This is an excellent opportunity for someone looking to start a career in cybersecurity. No previous industry experience is required. The successful candidate will work closely with experienced IT and cybersecurity professionals to help protect the organisation's systems, networks, and data from cyber threats.The role will provide hands-on experience across cybersecurity, IT support, data protection, and network security within a modern engineering environment. We are looking for an individual with a genuine interest in technology, strong attention to detail, and a desire to learn and develop within a growing field.KEY DUTIES Assist with monitoring systems and networks for potential security threats and unusual activity.Support the management of security alerts and the escalation of incidents where required.Help maintain cybersecurity software, including antivirus and endpoint protection tools.Assist with user account administration and access control processes.Support the implementation of cybersecurity policies and procedures.Assist with the setup and maintenance of computer hardware and software.Support network monitoring and troubleshooting activities. CANDIDATE REQUIREMENTS A genuine interest in cybersecurity, technology, and digital systems.Strong attention to detail and a methodical approach to work.Good problem-solving and analytical skills.Effective written and verbal communication skills.Ability to follow procedures and maintain confidentiality.Willingness to learn and develop new technical skills.Ability to work independently and as part of a team.

Looking to start a career in the exciting world of Data?This role is your opportunity to work alongs... Looking to start a career in the exciting world of Data?This role is your opportunity to work alongside a professional team, helping to oversee and maintain the systems and processes that underpin data centre operations. Training will be provided for all duties.KEY DUTIES Assist the company with managing the their data systems, ensuring configuration accuracy, data integrity, and clear reporting.Help onboard new sites and keep asset and infrastructure records up to date.Provide technical guidance and user support for internal platforms and tools.Get involved in change control, troubleshooting, and applying system updates.Take part in disaster recovery exercises, operational acceptance testing, and work collaboratively across technical teams. CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated

Enterprise Architect – Business Transformation & AI | Contract Outside... Enterprise Architect – Business Transformation & AI | Contract Outside IR35 | £700–£750/day | Initial 6 Months | Remote | (London-based client)We're supporting a leading consultancy specialising in CX transformations in the search for an experienced Enterprise Architect to join a major business and AI transformation programme.This is not a traditional Enterprise Architecture role. We're looking for someone who operates at the intersection of business strategy and technology—someone who can advise senior stakeholders, shape transformation, and define pragmatic roadmaps that deliver real business value.You'll work closely with C-suite stakeholders, including CTOs and CIOs, helping organisations make strategic decisions around operating models, platforms, AI and enterprise transformation.We're looking for someone with experience in: Enterprise-wide transformation programmes—not architecture in isolationAssessing business processes and target operating modelsEvaluating SaaS and enterprise platforms, with the ability to determine whether to optimise, replace or introduce new technologyAI and automation strategy, including understanding when native platform capabilities are sufficient versus when bespoke solutions are requiredDefining practical target-state architectures and phased transformation roadmapsDesigning governance, guardrails and human-in-the-loop controls for AI-enabled business processesInfluencing and advising senior executives, including CIOs, CTOs and other C-suite stakeholdersSaaS systems such as Salesforce, Dynamics, NICE, SAP, ServiceNow or Zendesk You'll ideally have: Strong consulting or advisory experienceExpertise across enterprise architecture, business architecture and digital transformationKnowledge of cloud platforms, enterprise applications and modern technology ecosystemsExperience balancing business outcomes, technology strategy and commercial considerations to deliver practical transformationPrevious experience supporting contact centre, customer experience (CX) or customer operations transformation programmes, including platform, process, AI and automation initiatives, would be highly desirable. Contract Details Rate: £700–£750 per dayDuration: Initial 6-month contract with strong extension potentialLocation: Predominantly remote, with occasional travel to London if required If you're an Enterprise Architect who enjoys solving business problems rather than simply documenting technology landscapes, we'd love to hear from you.Enterprise Architect

Customer Learning ManagerSalary dependent on skills and experience   Full-time, PermanentLeeds, Offi... Customer Learning ManagerSalary dependent on skills and experience   Full-time, PermanentLeeds, Office Based – LS15Are you experienced in helping customers get the most out of SaaS platforms? Do you enjoy turning complex technology into clear, practical training that gives people the confidence to hit the ground running?Build Concierge is looking for a Customer Learning Manager to take ownership of how our customers and internal teams learn, adopt and get the best from our platform.This is a hands-on role where you'll have the opportunity to shape and improve the entire enablement journey. From creating structured onboarding programmes and delivering customer training to developing a scalable training academy, you'll help us build a consistent approach that supports our customers as we continue to grow.Working closely with our Customer Success, Sales, Solutions, Product and Development teams, you'll play an important part in helping customers see value from the platform sooner, increase adoption and become confident users.Role overviewAs our Customer Learning Manager, you'll be responsible for creating a structured, engaging approach to customer onboarding and ongoing education.The successful candidate will take what can be a complex platform and make it easy to understand, building training programmes and resources that work for different users, whether they're administrators, operators or managers.Your responsibilities will include:Training & Onboarding Designing structured customer onboarding programmes that align with implementation timelines.Delivering engaging live and recorded training sessions.Providing on-site training, onboarding and workshops at customer locations when required.Creating tailored learning journeys for different types of platform users.Helping customers understand how to use and manage their workflows effectively from day one. Content & Enablement Building and maintaining a scalable training academy, including videos, guides and certification programmes.Developing practical playbooks covering workflows, APIs, integrations and platform best practice.Creating assessments and certification frameworks to support and validate learning.Keeping training materials up to date as the platform develops and evolves.Using customer feedback to continually improve our training and enablement resources. Internal Training Training internal teams on platform capabilities, workflows and best practice.Helping ensure our customer-facing teams have a consistent understanding of the platform and how we talk about it.Supporting the onboarding and development of new team members through structured training programmes. Customer Adoption & Impact Helping customers build confidence in the platform and make better use of its capabilities.Improving product adoption and reducing the time it takes customers to see value.Reducing reliance on ongoing support through better training and education.Identifying common knowledge gaps and sharing insights with our Product and Development teams.Continually looking for ways to make our onboarding and enablement processes more effective and scalable. Skills and ExperienceWe are looking for someone who combines strong communication skills with a good understanding of SaaS technology. You'll be comfortable speaking to customers, delivering training and taking technical concepts and making them easy for different audiences to understand.Requirements: Proven experience training or enabling customers or users on a SaaS platform.The ability to explain technical concepts such as APIs, workflows and integrations in a clear and accessible way.Experience designing structured training programmes, onboarding journeys or learning pathways.Strong communication and presentation skills, with the confidence to lead training sessions and workshops.A highly organised and process-driven approach with excellent attention to detail.The ability to work collaboratively across different teams and build strong relationships with a range of stakeholders. Desirable Experience building or managing an LMS or online training academy.Familiarity with tools such as Loom, Notion or TalentLMS.Previous experience within Customer Success, Implementation or SaaS onboarding.Experience working with automation, AI or workflow-driven technology. This is an opportunity to make a real impact on how our customers experience Build Concierge. You will have the freedom to help shape our approach to customer education and build training and onboarding processes that can scale alongside the business.Apply today with your latest CV to join Build Concierge as our new Customer Learning Manager.  INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

A financial firm in Bedford is looking for aproductive individual to join their growing team. This i... A financial firm in Bedford is looking for aproductive individual to join their growing team. This is an excellent opportunity to start your career in cybersecurity within a highly regulated and fast-paced industry. You’ll gain practical experience, structured training, and mentorship from experienced professionals while helping to protect critical financial systems.As a Junior Cybersecurity Assistant, you’ll play a key role in supporting the cybersecurity team to keep data and systems secure. You’ll learn how to monitor for risks, assist with security checks, and help respond to incidents. This role is ideal for someone eager to learn and build a future in cybersecurity.KEY DUTIES Learn how to monitor systems and networks for unusual activity.Assist in identifying and reporting potential security risks.Support the team in responding to security alerts and incidents.Help with routine checks to ensure systems meet security standards.Assist in managing user access and permissions.Contribute to updating security policies and best practices.Work alongside IT teams to resolve security-related issues.Keep up to date with new cybersecurity trends and tools. CANDIDATE REQUIREMENTS Team work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated  

Our Client, is an international media and marketing consultancy. They work with brands to grow their... Our Client, is an international media and marketing consultancy. They work with brands to grow their business by talking to the 'right' consumers at the 'right' time, with the 'right' messages. They specialise in media strategy, planning/buying, auditing, lead generation & training.They are looking for a Social Media Data Technician who will offer analysis and insights to help them acquire customers at scale.KEY DUTIES Leverage data to understand in depth paid marketing channel performance across PPC, SEO, paid social media, YouTube, GDN, and othersIdentify areas for growth and support campaign managers to implement changes for growthExtract and analyse data to interpret impact of tests on marketing performance (e.g. cost per lead, cost per acquisition, pipeline growth, ROI).Provide analytical framework and support to evaluate brand and top of funnel campaigns that increase their audience.Collaborate with Localization and regional marketers to analyse campaign performance and pipeline growth internationallyCollaborate with campaign managers on account analysis to support ABM effortsDocument key finding for growth opportunitiesConduct ad-hoc analyses on key areas of the business CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated  

We are looking for a Digital Marketing & Insights Assistant to join agrowing training organisati... We are looking for a Digital Marketing & Insights Assistant to join agrowing training organisation in the East Midlands.This is an exciting opportunity for someone looking to begin a career in digital marketing. You will support the planning, creation, and delivery of digital marketing campaigns that promote our training programmes, apprenticeships, and professional development services.Alongside marketing activities, you will help monitor campaign performance, compile marketing reports, and provide insights that support business growth and learner engagement.No previous marketing experience is required. We are looking for someone who is eager to learn, enjoys being creative, and is interested in understanding how marketing data can be used to improve results.KEY DUTIES Assist with the creation and scheduling of content across social media platforms.Support the delivery of email marketing campaigns.Help create engaging content for websites, blogs, learner communications, and promotional materials.Assist with updating website content and maintaining brand consistency.Support the promotion of training courses, events, and apprenticeship opportunities.Monitor the performance of digital marketing campaigns.Assist in producing weekly and monthly marketing reports. CANDIDATE REQUIREMENTS Strong interest in digital marketing, social media, and communications.Excellent written and verbal communication skills.Creative thinking and attention to detail.Good organisational and time-management skills.Ability to work independently and as part of a team.Positive attitude and willingness to learn.

An IT support company are looking for a motivated Cyber Security Apprentice to join their team, wher... An IT support company are looking for a motivated Cyber Security Apprentice to join their team, where you’ll develop essential skills and contribute to protecting their digital infrastructure. This role offers hands-on experience, structured learning, and guidance from industry professionals, ideal for someone passionate about cybersecurity.As a Cyber Security Apprentice, you’ll work closely with their cybersecurity team to safeguard their systems, monitor for vulnerabilities, and respond to security incidents. You will support the implementation and maintenance of cybersecurity measures and assist in creating a secure IT environment. This role is perfect for someone eager to learn about cybersecurity and work towards becoming a certified cybersecurity professional.KEY DUTIES Assist in monitoring network activity and detecting potential threats and vulnerabilitiesHelp in identifying, reporting, and mitigating security risksSupport the team in responding to security incidents and implementing response strategiesConduct regular system checks and audits to ensure security protocols are up to dateAssist with managing access controls and permissions for usersParticipate in the creation and updating of security policies, procedures, and best practicesCollaborate with the IT team to troubleshoot and resolve security-related issuesStay informed on the latest cybersecurity trends and technologies CANDIDATE REQUIREMENTS Have the right to live and work in the UK.

We are seeking a Data & Insights Assistant to join a growing accounting practice in Bedfordshire... We are seeking a Data & Insights Assistant to join a growing accounting practice in Bedfordshire.This is an excellent opportunity for someone looking to start a career in data management and analytics within the accounting sector. No previous experience in the data industry is required. We are looking for an individual who is eager to learn, has a strong eye for detail, and enjoys working with information and technology.Working alongside experienced finance, accounting, and business professionals, you will support the collection, processing, maintenance, and reporting of business and financial data, helping to ensure information is accurate, secure, and available to support decision-making.KEY DUTIES Accurately input, update, and maintain client and business data across various systems.Assist in ensuring data is accurate, complete, and up to date.Perform routine data quality checks and identify inconsistencies or errors.Support the cleansing and validation of data records. CANDIDATE REQUIREMENTS Strong attention to detail and a high level of accuracy.Good numerical and analytical skills.Comfortable working with numbersStrong organisational and time-management skills.Good written and verbal communication skills. Enthusiasm for developing a career within data and business operations.

An IT Support company has need for an Help Desk Technician. The role focuses on diagnosing and resol... An IT Support company has need for an Help Desk Technician. The role focuses on diagnosing and resolving common technical problems, delivering excellent customer service, and escalating more complex issues when required. This position is ideal for individuals looking to build a career within IT support and technical services.Duties: Act as the first point of contact for IT support queries via phone, email, ticketing systems or remote access toolsDiagnose and resolve common hardware, software, and connectivity issuesProvide troubleshooting support for desktops, laptops, mobile devices, printers and peripheralsSupport users with operating systems, email, cloud applications and basic network issuesLog, track and manage support tickets accurately in line with service level agreements (SLAs) CANDIDATE REQUIREMENTS Interest in IT, technology, or digital careersGreat communication skillsBasic IT knowledge or personal use of technologyStrong attention to detail and record‑keeping skillsWillingness to learn new technologies, systems and processes Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

Salesforce Pre-Sales Solutions Engineer Contract | £600–£700 per day | Outside IR35 | 6 Months+Remot... Salesforce Pre-Sales Solutions Engineer Contract | £600–£700 per day | Outside IR35 | 6 Months+Remote with occasional UK travelAn established global technology consultancy is looking for an experienced Salesforce Pre-Sales Solution Engineer to support enterprise customer transformation programmes across the UK.This is a client-facing pre-sales consulting role where you'll work alongside sales, solution architects and technical teams to shape complex Salesforce Service Cloud solutions, lead discovery workshops and help secure large-scale transformation projects.You'll combine strong Salesforce expertise with commercial awareness, translating business challenges into compelling technology solutions that deliver measurable customer experience improvements.The Role You'll work closely with customers to understand their business challenges, assess existing Salesforce environments and design innovative solutions that align with their strategic goals.This is an excellent opportunity for someone who enjoys combining technical expertise with customer engagement and influencing technology decisions before delivery begins.Key Responsibilities Lead client discovery workshops and solution design sessionsShape Salesforce Service Cloud and AI-enabled customer service solutionsAssess existing Salesforce implementations and identify opportunities for improvementProduce solution roadmaps and transformation strategiesSupport RFP responses, proposals and commercial bidsDeliver engaging solution demonstrations and presentationsCollaborate with sales teams to win new enterprise businessAct as a trusted advisor throughout the pre-sales lifecycleKeep up to date with emerging Salesforce capabilities and best practice Skills & Experience Strong experience delivering Salesforce Service Cloud solutionsPrevious experience in a pre-sales, solution consulting or solution architecture roleAbility to engage confidently with senior business and technical stakeholdersExperience facilitating workshops and gathering business requirementsKnowledge of Salesforce AI capabilities, ideally including Agentforce, Einstein and Service Cloud VoiceSalesforce certifications are highly desirableExcellent communication and presentation skills You'll Ideally Have Experience In Enterprise Salesforce transformationCustomer Experience (CX) programmesContact Centre transformationSolution architectureAI-enabled customer service technologiesTechnical demonstrationsCommercial bid supportEnterprise consulting environments Contract Details £600–£700 per day (£700 if you have commercial experience with Agentforce)Outside IR35Remote-first with occasional travel to client sites across the UKLong-term programme of workOpportunity to work on enterprise-scale Salesforce transformation initiatives Salesforce Pre-Sales Solutions Engineer

OverviewWe are seeking a talented CRM Full-Stack Software Engineer to support the development and sc... OverviewWe are seeking a talented CRM Full-Stack Software Engineer to support the development and scaling of our modern customer relationship management (CRM) platform.This role involves building and maintaining high-performance, secure, and scalable CRM features across both frontend and backend systems.The ideal candidate will have strong experience with TypeScript, Node.js, React, and cloud-based architectures, along with experience working in microservices environments, building APIs, and managing customer-centric data systems.This position is offered as a remote full-time contract with potential for extension depending on performance and project needs. Contract Details• Type: Remote, Temporary Contract (Full-Time)Salary: £600- 700 daily (depending on experience)• Equipment: Candidate must provide their own equipment• Location: United Kingdom (remote) Project Overview You will contribute to the design and development of a scalable CRM platform used to:• Manage customer lifecycle and engagement• Store and process customer and organisation data• Automate workflows and notifications• Provide reporting dashboards and analytics• Integrate with third-party services and APIs• Support internal operational tools for teams The platform is built using modern TypeScript-based full-stack technologies, microservices architecture, and cloud infrastructure. Key Responsibilities• Design, develop, and maintain CRM platform features across the full stack• Build scalable backend services using Node.js and TypeScript• Develop modern user interfaces using React and Next.js• Design and maintain relational and document databases (PostgreSQL, MongoDB)• Build secure and performant RESTful APIs• Implement scalable backend services and microservices• Optimise application performance and system reliability• Implement automated tests using Jest, Cypress, and TDD practices• Collaborate with product managers, designers, QA, and DevOps teams• Participate in code reviews and maintain high engineering standards• Contribute to CI/CD pipelines and containerised deployments using Docker• Support cloud-based infrastructure and distributed services Required Technical Skills Programming Languages• JavaScript / TypeScript• Experience with Python is beneficial Frontend• React• Next.js• HTML5, CSS3• Building responsive, accessible user interfaces Backend• Node.js• Express.js• API design and microservices architecture Databases• PostgreSQL• MongoDB• MySQL Testing• Test-Driven Development (TDD)• Jest• Cypress Cloud & DevOps• Docker• CI/CD pipelines• Cloud infrastructure experience (AWS preferred) Version Control• Git• GitHub / Bitbucket Desirable Skills• Experience working with AWS services such as: o EC2 o ECS / Fargate o S3 o Lambda o SQS / SNS o CloudFront o CloudWatch• Infrastructure as Code (AWS CDK or Terraform)• Experience working in microservices architectures• Experience building data-driven platforms such as CRM systems• Familiarity with event-driven systems and background processing• Experience improving accessibility (WCAG standards) Personal Attributes• Strong problem-solving mindset• Ability to work independently in a remote environment• Excellent communication and collaboration skills• Detail-oriented with strong focus on code quality• Comfortable working in agile development environments• Passion for building scalable and maintainable systems

Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful... Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training.Our Client has a requirement for a Service Desk Enablement & Digital Support, who will be required to work on a contract basis in Warrington.Role Purpose: This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams.It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support.Candidates must be eligible for SC clearance to be considered for this position.  Job Role Responsibilities:Service Desk Enablement & Digital Support Strategy Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities.Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency.Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve the end-user digital support journey.Drive behaviour change so that Service Desk tools, knowledge articles, request forms, automation, digital support channels and support processes are used consistently and effectively. Training & Capability Development Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations.Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts and end users.Build capability across Service Desk areas including triage, ticket categorisation, escalation quality, request fulfilment, knowledge use, communication standards and first-contact resolution.Support ongoing development plans for Service Desk analysts, including new starters, cross-training and process change adoption. Digital Support, Automation Adoption & Productivity Improvement Support the adoption and continuous improvement of digital support solutions across L1 and L2 Service Desk activities.Promote automation and digital tools that reduce repetitive manual effort, improve ticket routing, increase accuracy and speed up common request fulfilment.Partner with automation, ServiceNow, Microsoft 365 and resolver teams to identify high-value Service Desk use cases such as password resets, access requests, onboarding tasks, reporting, notifications, knowledge prompts and guided support.Support rollout, communications, analyst training and user guidance for new Service Desk automation, digital support tools and productivity improvements.Identify and promote practical digital support improvements and productivity hacks that help analysts resolve tickets faster and improve the customer experience. IT Hub, Digital Knowledge & Communications Own and develop Service Desk digital knowledge content within the IT SharePoint / IT Hub, ensuring it is accurate, accessible and aligned to common support queries.Create and maintain knowledge articles, analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance.Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards.Partner with Business Communication teams to deliver clear IT service updates, by producing regular IT newsletters, known issue communications and adoption campaigns that are concise, plain-English and user-centred.Use ticket trends, digital support analytics and analyst feedback to identify knowledge gaps and prioritise content that reduces repeat contacts and avoidable tickets. Stakeholder Engagement Act as a key interface between the Service Desk, resolver teams, IT service owners and business users for enablement and digital support initiatives.Build strong relationships with Service Desk analysts and team leads to gather feedback, understand pain points and promote new tools and capabilities.Engage with business users to promote self-service, improve request quality and increase awareness of available IT digital support channels.Drive engagement through drop-in sessions, analyst huddles, champion networks, feedback loops and targeted communication campaigns. Performance & Continuous Improvement Define and track Service Desk enablement and digital support KPIs such as training participation and completion, analyst confidence, knowledge article usage, self-service adoption, automation uptake and benefits within the Service Desk team.Use Service Desk insights, ticket trends, digital support analytics, feedback and operational reporting to refine training plans, improve user experience and identify priority Service Desk automation and improvement opportunities.Work with Service Desk leadership to identify opportunities to improve first-contact resolution, ticket quality, escalation accuracy, customer satisfaction and operational efficiency.Continuously evolve the enablement and digital support approach based on Service Desk performance, analyst feedback and changing business support needs.  Experience / Skills / Knowledge / Qualifications:Essential Experience working in or closely with an IT Service Desk, IT Service Delivery, digital support or ITSM environment.Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication.Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams, Copilot, Power Platform and knowledge-sharing platforms to support digital enablement.Experience with Service Desk or ITSM tooling, preferably ServiceNow, including knowledge articles, catalogues, forms, workflows, digital support channels or reporting.Experience designing and delivering training, enablement or process adoption activity for technical support teams.Experience creating digital learning and support content such as analyst guides, end-user guidance, videos, FAQs and process documentation.Excellent communication, stakeholder engagement and facilitation skills.Ability to translate technical processes and digital support solutions into clear, practical guidance for analysts and end users. Desirable Knowledge of ITIL, Service Management practices and Service Desk operating models.Experience supporting ServiceNow enhancements, administration, reporting, knowledge management, catalogue improvements or digital support workflows.Experience using analytics, ticket data, digital support metrics or feedback tools to identify trends, training needs and service improvement opportunities.Knowledge of digital adoption frameworks, change management approaches or user enablement methods.Experience in international, defence, engineering or government-adjacent organisations.Relevant industry certifications such as ITIL Service Management, PRINCE2, Agile, Microsoft 365 or Power Platform.  Company InformationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Service Desk Enablement & Digital Support looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.