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Working within our client’s award-winning contact centre in the North East area of England. Their Te... Working within our client’s award-winning contact centre in the North East area of England. Their Technical Support Experts help customers get the best out of their products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use their products in their everyday business lives, and experts for our customersrequiring advice or facing any technical problems. No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.KEY DUTIES You'll speak to their customers every day on an inbound call line, as they contact the company for technical and complex problems that need troubleshooting and resolving.It will be up to you to get to know their business, build rapport and help them get back on track with their product.You'll be a product expert, able to spot fixes and recommend additional products that could save them time and effort.You may speak to customers on occasion via web chat and email - so strong communication skills are key! CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated

A housing firm are currently seeking a junior technician to help assist with their IT and smart netw... A housing firm are currently seeking a junior technician to help assist with their IT and smart networks.The role will provide a hands-on opportunity to work with enterprise technology, engage with key stakeholders within the firm, and develop new skills. Ideal for a 1st time role since training will be provided.KEY DUTIES –    Configure and install network hardware including switches, firewalls and wireless access pointsMonitor and review network infrastructure to ensure effective operational uptime and effectiveness of the networkCreate and maintain technical documentation and diagrams outlining the network architecture and proceduresMaintain accurate inventory records and perform audit functionsProvide technical support to localised IT Teams and assist with network-related inquiriesPerform routine maintenance and upgrades on network equipmentRespond to security incidents to ensure the integrity of the network CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-MotivatedMeets the eligibility below ELIGIBILITY Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.If you are suitable, we will be in contact to discuss this opportunity.

Software Engineer (JavaScript / TypeScript / React)Hybrid Manchester Area (2x weekly office)45k -55k... Software Engineer (JavaScript / TypeScript / React)Hybrid Manchester Area (2x weekly office)45k -55k + Generous bonus scheme + Additional BenefitsThe businessA well-established, privately owned British technology company that is one of, if not the largest player in its industry. They take pride in their company culture and developing high-performance teams and are keen on attracting the right developers to support their coding advancements. The roleAs a Full Stack Software Engineer, you’ll be central to building software that supports both internal business systems and customer-facing solutions. You'll be very hands on with supporting the existing code base, maintaining best coding practices and working on the latest technology developments.There will also be ample opportunity to upskill and learn new languages as a part of internal training and bootcamps.About you Experienced software engineer with strong skills in JavaScript / Typescript / React or similarframeworksHands-on experience with AWS, GCP or Azure, microservices, and API development.Well-versed in modern software development practices, including unit testing, TDD, CI/CD, SOLID principles, BDD, and agile methodologies.Experience with cross functional teams and stakeholders at different levelsExperience developing low-latency and highly scalable solutions. Additional skills (Training provided if needed) Developing CI/CD pipelines using Docker and Kubernetes.Familiarity with full-stack frameworks, web APIs, SQL etc..Version control and automation with GitHub and GitHub Actions.BDD implementation with Gherkin and SpecFlow.Experience with tools like Jira / ConfluenceAgile ways of working (Scrum / Kanban) Benefits A clear plan for career growth, with training and support from your manager.Competitive salary and benefits.Flexible hours and hybrid working.25 days holiday allowance.Private healthContributory pension plan.Employee Assistance Program and more..If this sounds like you, please apply now.

Our top telecoms client is looking for a Marketing Manager - Operations to join their team in Irlam... Our top telecoms client is looking for a Marketing Manager - Operations to join their team in Irlam on a 12 month fixed-term contractOur Client has a requirement for a Marketing Manager - Operations, who will be required to work on a contract basis in Irlam.Role Purpose: You will lead the Marketing Operations function, ensuring the Marketing team operates efficiently, consistently and at scale, enabling delivery of the marketing strategy on time and within budget. As the Marketing Manager- Operations, you will provide senior operational oversight, owning ways of working, resource planning, agency management, tooling and reporting across the group.This role is critical to ensuring the Marketing function runs smoothly in a fast-paced, high-volume environment, balancing priorities across wholesale and retail, and creating a scalable operating model. You will work closely with internal teams, senior stakeholders and external agencies to drive performance, standardisation and return on investment. Job Role Responsibilities: Marketing Operating Framework·        Own and evolve the group-wide marketing operating model, processes and ways of working.·        Ensure teams collaborate effectively and operate within a consistent, process-driven environment.·        Regularly review and optimise the operating framework in line with business priorities.Resource Planning and Prioritisation·        Own the intake, planning and prioritisation process for all marketing activity.·        Plan and manage marketing workload and resource capacity across teams.·        Ensure delivery of agreed priorities while protecting wholesale commitments.Agency and Supplier Management·        Own day-to-day relationships with creative, performance, digital and production agencies.·        Set briefing standards, KPIs, delivery expectations, and review cadence.·        Lead on marketing supplier management (alongside Procurement), optimising contracts, retainers and ROI.·        Ensure agencies are prioritised correctly across wholesale and retail brand(s) activity.Marketing Platforms·        Act as the business owner for marketing technology selection, integration, governance and adoption.·        Lead standardisation of platforms across the group, including CRM, websites, reporting and PPC tech stack.·        Reduce duplication, inefficiency and cost caused by fragmented systems.Reporting and Performance·        Establish consistent reporting across wholesale and retail.·        Produce and share marketing updates with the wider business to ensure visibility and engagement.·        Provide leadership teams with clear insight into performance, delivery and ROI.·        Track spend and performance to support informed decision-making.Insight and Intelligence·        Own the delivery of group-wide customer, partner and market insight on behalf of the Group Marketing function.·        Consolidate insight from wholesale, retail, performance data, market analysis and external sources into clear, actionable outputs.·        Produce regular insight packs, dashboards and analysis to support strategic decision-making across wholesale and retail.·        Support the Group Head of Marketing & Communications with insight required for Executive, Board and investor-level discussions.·        Ensure insight is consistent, comparable and accessible across the business, enabling informed prioritisation and investment decisions.Communications·        Own the operational delivery of group internal communications, managing internal communications planning, cadence and execution, including business updates, briefings and change communications.·        Coordinate inputs from wholesale, retail and corporate stakeholders into clear, consistent messaging.·        Ensure internal communications are timely, accurate and aligned to agreed group narratives.·        Support business activity such as organisational change and transformation programmes.Scalability·        Design and maintain a marketing operating model that supports additional brands with minimal duplication. ·        Ensure new brands can integrate seamlessly into existing platforms, agencies and processes. Experience / Skills / Knowledge / Qualifications:      Experience operating within a complex, matrix organisation, working cross-functionally.·        Proven ability to design, implement and lead operational planning frameworks.·        Strong organisational skills, managing multiple priorities and stakeholders simultaneously.·        Confident relationship builder with a firm but fair approach.·        Strong understanding of marketing from strategy through to execution, including agency production models, planning and delivery.·        Experience producing insight and communications for senior leadership, including Executive-level audiences.Desirable Skills:·        Working in Telecoms: Previous experience working within telecoms, specifically with fibre-related products.·        Exceptional accuracy and attention to detail. Benefits: PAYE or Outside IR35Flexible working12 month fixed-term contract Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for a Marketing Manager - Operations looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

An opportunity for an experienced Service Desk leader to coach, develop and drive service excellence... An opportunity for an experienced Service Desk leader to coach, develop and drive service excellence within a fast-paced telecoms environment.Our Client has a requirement for a Service Assurance Team Leader, who will be required to work on a permanent basis in IrlamRole Purpose:As Service Assurance Team Leader you will be responsible for leading a team of Service Desk Analysts through all aspects of operational activities and service obligations to our wholesale partners.You will own and develop the team’s training and risk management plans incorporating ongoing coaching & development across all team members.The Service Assurance Team Leader will be responsible for daily reporting on workflow performance and service issues while coordinating a weekly resource plan to maintain service levels.Job Role Responsibilities: Providing Service Desk Analysts with day to day support across all Service Operations queries and operational tasks, ensuring process adherence.Ensure all tasks are allocated to an owner and worked / completed within agreed OLAs or SLAs.Support the Service Desk with all daily activities acting as supportive resource to manage workflow peaks to safeguard operational KPI’s and SLA’s.Collaborate with Service Ops Jeopardy Lead to drive technical support between Service Operations, field engineer resource and Network / NOC specialists.Own and maintain Service Ops training matrix for new and existing team members to maximise capability within the team ensuring process adherence.Act as the voice of the customer to drive customer centric interactions which drive CSAT and service levels.Conduct quality assurance checks to ensure service quality and identify coaching needs in line with the Service Ops Training and Skill Matrix.Monitor all contact channels to ensure daily delivery of call SLAs and PCA levels.Track and monitor performance across ‘on the day’ issues that would otherwise prevent successful completion of tasks while working in close collaboration with Service Operations Jeopardy Lead.Support and coach Service Desk Analysts to efficiently and accurately manage service incidents / escalations and service assurance tasks to a successful outcome in a professional and timely mannerOwn and manage Wholesale and General Public complaints from the initial contact through to a positive resolution in-line with Freedom Fibre KPI’s and values.Embracing continuous improvement (CI) supporting the organisation with installation problem solving.Being part of an on-call rota providing industry leading emergency response for network / customer - issues / faults should and when required. Experience / Skills / Knowledge / Qualifications:Essential: Experienced at working within a service desk environmentExcellent understanding of network provisioningIncident/Change ManagementProblem SolvingGood working knowledge of Microsoft Office packages including Word, Excel and PowerPointExperience and knowledge of FTTP installations.Knowledge of PIA – duct and / or pole installations which will help with successful activationsKnowledge of the OR NetworkExperience supervising a team of Service Desk AnalystsFocused on Coaching and DevelopingCreating a culture of continuous improvement across the Service Desk community in terms of skills and knowledgeWilling to get involved and be hands on when needed Desirable: ITIL foundation certification Benefits: Competitive salaryFlexible, hybrid workingRegular social & team eventsEqual Opportunities Employer Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Service Assurance Team Leader looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Our top telecoms client is looking for a Software Development and Test Engineer to join their team i... Our top telecoms client is looking for a Software Development and Test Engineer to join their team in Irlam on a 12 month contractOur Client has a requirement for a Software Development and Test Engineer, who will be required to work on a contract basis in Irlam.HYBRID ROLE - REQUIRES 3 DAYS IN IRLAM OFFICERole Purpose: The software development and test engineer is a key part of the technology team that operates the Wholesale Fibre platform. The software development and test engineer both produces solution designs and code suitable to solve development requirements identified, whilst also providing guidance to their wider team. Job Role Responsibilities: Create software solutions for defined problems Work with the Architecture team and wider business to ensure that requirements are accurate Merging code into the CI/CD process Review code produced by team members Provide support for existing code deployments Support with resolving defects Prepare, execute & document tests of software-based delivery items Development of related automatic test suites and the platforms required to run these test suites Oversee some aspects of the release process, in particular, early life defect remediation, feature requests and ad-hoc support for user queries.  Experience / Skills / Knowledge / Qualifications:Experience of distributed cloud systems, and specifically Amazon Web Services Experience of Python in a commercial development environment Experience of Full Stack and Java development is desirable Understanding of both relational NoSQL database technologies and their cloud versions Experience of creating and using secure APIs Troubleshooting performance issues with applications and APIs Experience of Terraform Experience of Test-Driven Development Experience developing test suites for software-based deliverables that include; Web based UI's REST or SOAP API's Business software processes (e.g. Database interaction) Experience of test automation application development Qualifications - In-service training in subjects related to the testing process, automated tooling and quality systems AWS (Amazon Web Services) Certification is desirable Benefits: PAYE or Outside IR35Hybrid role Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for a Software Development and Test Engineer looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

An IT support company are looking for a motivated Cyber Security Technician to join their team, wher... An IT support company are looking for a motivated Cyber Security Technician to join their team, where you'll develop essential skills and contribute to protecting their digital infrastructure. This role offers hands-on experience, structured learning, and guidance from industry professionals, ideal for someone passionate about cybersecurity. As a Cyber Security Technician, you'll work closely with their cybersecurity team to safeguard their systems, monitor for vulnerabilities, and respond to security incidents. You will support the implementation and maintenance of cybersecurity measures and assist in creating a secure IT environment. This role is perfect for someone eager to learn about cybersecurity and work towards becoming a certified cybersecurity professional. KEY DUTIES * Assist in monitoring network activity and detecting potential threats and vulnerabilities * Help in identifying, reporting, and mitigating security risks * Support the team in responding to security incidents and implementing response strategies * Conduct regular system checks and audits to ensure security protocols are up to date * Assist with managing access controls and permissions for users * Participate in the creation and updating of security policies, procedures, and best practices * Collaborate with the IT team to troubleshoot and resolve security-related issues * Stay informed on the latest cybersecurity trends and technologies

An industry-leading pharmaceutical company is looking for a individual with a passion for smart tech... An industry-leading pharmaceutical company is looking for a individual with a passion for smart technologies and digital innovation. As a IoT Smart Technology Support Technician, you'll work alongside experienced IT professionals to maintain, configure, and support a range of smart devices and networked systems across the organisation, both remotely and on-site. This is an exciting opportunity to build a career at the intersection of IT and smart tech. KEY DUTIES - * Responding to technical queries and providing hands-on support for connected devices and digital systems * Troubleshooting and resolving hardware, software, and smart device issues across multiple platforms * Supporting the setup and configuration of IoT-enabled and networked equipment * Managing user accounts, access permissions, and system updates to ensure smooth operations * Installing and maintaining hardware such as laptops, tablets and sensors * Assisting with network monitoring, system diagnostics, and device integrations CANDIDATE REQUIREMENTS * Independent skills * Team work skills * Organisational skills * Good written and oral communication skills * Self-Motivated * Meets the eligibility below ELIGIBILITY * Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

A IT support company has need for an IT Support Technician to help support the technology team. The... A IT support company has need for an IT Support Technician to help support the technology team. The chosen technician will help support customers across the Norfolk and Suffolk region. KEY DUTIES * Provide technical support; answering support queries via phone, email & self service * Supporting users via remote assistance, providing a high level of resolution at first contact * To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) * To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected * Respond to requests from users and help them resolve hardware or software requirements * Support users in the use of IT equipment by providing necessary guidance and advice * To escalate more complex calls having captured all relevant information in the ticket CANDIDATE REQUIREMENTS * Independent skills * Team work skills * Organisational skills * Good written and oral communication skills * Self-Motivated ELIGIBILITY * Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

Do you have an inquisitive mindset, enjoy problem solving, and have an interest in tech? Our clien... Do you have an inquisitive mindset, enjoy problem solving, and have an interest in tech? Our client's role provides you with the opportunity to learn everything you need to build a successful career in software without any previous experience or a specific degree. In fact, if you don't have a degree we definitely want to hear from you. You'll have the opportunity to gain industry experience by working with their clients on their projects. For this specific role you'll be working as part of a global consultancy's specialist team who are involved in the delivery and testing of SAP solutions for their clients. While doing this you'll get continued support from us and the client you work with. CANDIDATE REQUIREMENTS * Passionate about tech * People person * Hungry to learn ELIGIBILITY * Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

One of our clients are currently seeking an individual to help assist with their IT, smart technolog... One of our clients are currently seeking an individual to help assist with their IT, smart technologies, and secure network systems. The role will provide a hands-on opportunity to work with enterprise technology, engage with key stakeholders within the company, and develop new digital and technical skills. Ideal for a first-time role or career change. KEY DUTIES * Configure and install network hardware including switches, firewalls, and wireless access points * Assist with basic cybersecurity monitoring tasks, such as reviewing alerts or updating security software * Learn to use AI-driven tools for automating routine IT support tasks or analysing system performance * Monitor and review network infrastructure to ensure effective operational uptime and network performance * Create and maintain technical documentation and diagrams outlining the network architecture and procedures * Provide technical support to localised IT Teams and assist with network-related inquiries * Respond to security incidents to ensure the integrity of the network * Support the setup and maintenance of smart office technologies (e.g., connected meeting rooms, digital signage, or automated systems) * Contribute to testing and troubleshooting smart devices or AI-powered applications used within the company CANDIDATE REQUIREMENTS * IT confident * Strong team work skills * Strong Organisational skills * Good level of written and oral communication skills * Self-Motivated * Meets the eligibility below ELIGIBILITY * Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

Are you looking for a Customer Service position or wanting to kickstart your career in IT Tech? An... Are you looking for a Customer Service position or wanting to kickstart your career in IT Tech? An IT support company is eager for an enthusiastic individual to join their friendly team, the chosen individual will provide a single point of contact to internal colleagues reporting IT related incidents. No IT experience is necessary since training will be provided, Duties: * Providing first line support to staff and customers * Creating daily reports for the IT department * Updating the company's ticketing system CANDIDATE REQUIREMENTS * Independent skills * Team work skills * Organisational skills * Good written and oral communication skills * Self-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

Shaping the design of some of the most secure and critical facilities in the UK and USRole OverviewT... Shaping the design of some of the most secure and critical facilities in the UK and USRole OverviewThis role focuses on design and design assurance for highly secure facilities across the UK and US. The work spans the built environment, ICT networks, and integrated physical and electronic security systems, ensuring compliance with stringent security standards from concept through detailed design.The role supports both defence and Critical National Infrastructure (CNI) projects.Scope of WorkSecure Facilities & Building Design Design and design assurance for secure buildings in accordance with RIBA design stagesDevelopment and assurance of the systems and processes used to deliver secure building designsIntegration of security requirements into building layouts, services, and infrastructure ICT, Communications & Security Systems Design and assurance of ICT networks and systems supporting secure facilitiesSecure and non-secure communications systems, including networks supporting Secret and AboveIntegration of electronic and physical security systems into the overall building and network design Defence Projects – Key RequirementsSecurity Clearance & Standards Experience working in classified environmentsUK security clearance: SC, Enhanced SC, or DVFamiliarity with: o UK security standards (e.g. JSP 440, TS 2024)o US security standards (e.g. ICD 705)o Security design to PL3 and above Secure Systems & Technologies Secure and non-secure communications networksAccredited CCTV and video management systems suitable for high-security or defence environmentsCompliance with secure communications and information assurance requirementsUse of approved encryption technologiesHigh-security access control systemsTEMPEST-protected systems and communications installationsGrade 4 Intruder Detection Systems, including approved high-security equipmentTechnical understanding of radar or sensitive operational facilities Critical National Infrastructure (CNI) ProjectsSecurity & Assurance Understanding of security requirements for CNI assetsFamiliarity with relevant guidelines and standards for CNI environmentsDevelopment of security: o Requirementso Processeso Data management approaches Application of recognised security frameworks and methodologies, including: o Threat, Vulnerability & Risk Assessments (TVRA)o Security Assurance Levels (SAL)o Security Strategy and Operating Requirements (SSOR) Knowledge of information classification and document marking (Sensitive / Official Sensitive)Awareness of security governance and management practices Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for any ICT & Security Consultant looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Operations Manager – StreamLeeds - Site basedFull TimeImmediate StartSince its launch mid 2025 Strea... Operations Manager – StreamLeeds - Site basedFull TimeImmediate StartSince its launch mid 2025 Stream has become a fast growing division of SM UK, today it delivers its single sign on platform solution to major fleet operators across the country. Every second counts when it comes to road safety and incident management. At Stream, our mission is to empower fleet operators with the real-time insights and AI tools they need to protect their drivers and their bottom line. We’re seeking a high-calibre Operations Manager to join our team in Leeds. This role requires a true leader with energy, character and passion. Since launching Stream we have developed a like minded highly driven team and we have secured contracts with some of the UKs largest fleet operators tired of shoddy customer service and unpredictable support from other providers. As an engineering company we brought Stream to life to provide a solution that is at the forefront of SaaS in the world of Fleet telematics and video safety.2026 is set to be a record year and this role will bring a huge array of opportunity to make a difference, achieve success, and lead a high performing team.This role requires a dynamic, energetic, and visionary leader to head our Stream division. It will take a  high-impact individual who can drive growth, inspire a team, and shape the strategic direction of one of the most important parts of our business. The ideal candidate will combine strong leadership skills with commercial acumen, technical understanding, and a passion for innovation in fleet technology.Key Responsibilities Leadership & Strategy Lead the Stream department with energy, clarity, and purpose, setting a strong vision for growth and excellence.Develop and implement the strategic plan for Stream’s product, service, and operational performance.Foster a high-performing culture that prioritises innovation, customer focus, collaboration, and accountability. Commercial & Operational Management Own departmental P&L, budgeting, resource planning, and reporting.Drive adoption, upsell, and retention of Stream telematics across new and existing customer bases.Oversee delivery, support, and ongoing service performance to ensure exceptional customer experience. Team Development Recruit, mentor, and inspire a growing team of specialists across technical, operational, and support functions.Set clear objectives and KPIs, ensuring the team is empowered to succeed.Encourage continuous improvement, skills development, and cross-department collaboration. Product & Innovation Work closely with suppliers, internal stakeholders, and customers to shape product development and new features.Identify market trends, competitor activity, and opportunities for Stream to stay ahead of the curve.Champion a culture of curiosity, improvement, and forward-thinking technology adoption. Stakeholder Management Act as the central contact for Stream across sales, operations, engineering, and senior leadership.Represent the Stream division internally and externally, presenting with confidence and energy.Build strong relationships with customers and partners to strengthen Stream’s market position. Skills & Experience Proven experience in leadership roles, ideally within telematics, fleet technology, SaaS, or related technical sectors.Strong commercial awareness with experience managing budgets, KPIs, and strategic planning.Exceptional communication, presentation, and stakeholder-management skills.Naturally energetic, driven, and positive, with a strong ability to motivate and inspire others.Ability to think strategically while staying hands-on and operational when needed.Problem-solver with a continuous-improvement mindset and a passion for customer success. Personal Attributes Dynamic and charismatic leaderHighly organised and proactiveStrong sense of ownership and accountabilityInnovative thinker with a growth mindsetConfident decision-maker with resilience and adaptability   INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Systems Support & Process Improvement AnalystLocation: Remote (Home Based – UK)Working Hours: Th... Systems Support & Process Improvement AnalystLocation: Remote (Home Based – UK)Working Hours: This is a UK-based role supporting US stakeholders. Flexibility to accommodate US time zones is required from time to time, balanced with a flexible and outcome-focused approach to working hours.Employment Status: Full-TimeSalary: Competitive (DOE)We’re looking for a proven and experienced Systems Support & Process Improvement Analyst to join our established and growing branded merchandise provider operating within the US collegiate market.The Systems Support & Process Improvement Analyst is responsible for improving operational efficiency and supporting the company’s key business systems — especially Acumatica ERP, HubSpot CRM, and our point-of-sale (POS) system in a retail environment. This position focuses on developing and implementing process improvements across departments while also serving as second-line system support, managing escalated issues through HubSpot’s ticketing system.This role works closely with store managers, the operations team, and accounting to troubleshoot and resolve inventory, workflow, and system issues related to Acumatica and our POS. The ideal candidate combines strong technical aptitude, business process understanding, and foundational finance and accounting knowledge to ensure systems function effectively and align with company goals.Key ResponsibilitiesProcess Improvement & Systems Optimization Evaluate and document existing workflows across departments (accounting, operations, retail, and procurement) and sales channels to identify inefficiencies.Design, test, and implement process and system improvements within Acumatica and integrated tools to enhance accuracy, automation, and productivity.Collaborate with department leaders to ensure process changes align with accounting standards and business requirements.Develop and maintain SOPs and training documentation for system and process workflows.Lead strategically aligned cross-functional projects that enhance data flow, operational efficiency, and user adoption using standard project management methodologiesEstablish and monitor KPIs to measure the impact of implemented improvements. Systems Support (HubSpot, Acumatica & POS Escalations) Act as the second line of support for system-related issues, managing and resolving escalated tickets through  HubSpot.Work directly with store managers to troubleshoot inventory discrepancies, data sync errors, and workflow issues within Acumatica and the POS.Identify root causes of recurring issues and recommend process or configuration improvements.Escalate complex ERP and POS issues to external vendors or technical specialists when necessary.Collaborate with first-line support and IT partners to ensure timely and complete resolution of issues.Maintain accurate logs, escalation histories, and documentation of solutions within HubSpot. Reporting & Data Management Build and maintain reports and dashboards in Acumatica and HubSpot to support operational and financial decision-making.Ensure data accuracy across accounting, inventory, and sales modules.Partner with the finance and data analytics teams to support reporting, reconciliations, and month-end processes.Collaborating with the data analytics team, translate data insights into actionable recommendations for business and process optimization. Education & Experience: Bachelor’s degree in business administration, information systems, accounting, or a related field (or equivalent experience).3 – 5+ years of experience in systems support, ERP/CRM administration, or process improvement roles.Hands-on experience with Acumatica ERP (configuration, workflows, and reporting) is advantageous.Experience using HubSpot CRM for ticketing or issue management preferred.Understanding of basic finance and accounting principles (general ledger, AP/AR, inventory costing, etc.).Experience in a multi-location or retail environment strongly preferred. Technical Skills: Proficiency with ERP and CRM platforms (Acumatica, HubSpot).Familiarity with POS systems.Strong skills in Excel and data analysis; Power BI or SQL experience a plus.Ability to translate operational needs into system configurations and process improvements. Core Competencies: Excellent communication and cross-functional collaboration skills.Analytical thinker with a strong attention to detail.Organized and proactive, with the ability to manage multiple priorities effectively.Customer-service mindset with a focus on supporting store and business users.  INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.