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Head of Digital Transformation & InnovationLocation: London (Hybrid with regular site visits)Sal... Head of Digital Transformation & InnovationLocation: London (Hybrid with regular site visits)Salary: Up to £70,000 + Bonus + Excellent BenefitsA fantastic opportunity has arisen for an experienced digital leader to join a fast growing, experience led hospitality business in a newly created senior leadership role.We're looking for someone who is passionate about digital innovation, technology and customer experience, with the vision to shape and deliver a digital strategy that enhances the guest journey, drives commercial performance and supports business growth. This is a unique opportunity to sit at the heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio.The RoleYou will take ownership of the organisation's digital ecosystem, customer loyalty programme, CRM strategy and marketing technology, while identifying opportunities to leverage AI, automation and data to improve the guest experience and drive commercial results. You also play a key role in new venue openings, innovation projects and the development of future digital products, ensuring the business remains at the forefront of hospitality innovation.Key Responsibilities Develop and deliver the digital transformation and innovation strategyLead the digital guest experience across multiple customer touchpointsOwn the CRM and loyalty strategy, driving customer acquisition, engagement and retentionIdentify opportunities to improve performance through AI, automation and emerging technologiesLead digital innovation projects from concept through to implementationOptimise marketing technology, customer data and digital platformsWork closely with Operations, Sales and Marketing to improve commercial performanceBuild strong relationships with external technology partners and agenciesMonitor digital performance, customer insights and KPIs to inform business decisionsPresent recommendations and innovation strategies to senior stakeholders Experience Proven experience in a senior digital, CRM, loyalty, customer experience or innovation roleExperience within hospitality, leisure, retail or another consumer-facing multi-site businessStrong knowledge of CRM, customer lifecycle marketing and loyalty programmesExperience leading digital transformation or business improvement projectsA passion for technology, AI, digital innovation and emerging consumer trendsStrong commercial acumen with the ability to use customer insight and data to drive decisionsExcellent stakeholder management skills with experience influencing senior leadersExperience managing agencies, suppliers and cross functional projects

Salesforce Pre-Sales Solution Engineer Contract | £600-£700 per day | Outside IR35 | Initial 3 Mont... Salesforce Pre-Sales Solution Engineer Contract | £600-£700 per day | Outside IR35 | Initial 3 MonthsRemote with occasional UK travelA global consulting organisation is seeking an experienced Salesforce Pre-Sales Solution Engineer to support enterprise Salesforce transformation opportunities across the UK.This is a customer-facing role focused on opportunity qualification, discovery, solution design and commercial bid support. Working closely with sales, architects and delivery teams, you'll help shape complex Salesforce solutions and support the successful conversion of new business opportunities.The ideal candidate will combine strong Salesforce expertise with consulting, stakeholder management and pre-sales experience.Key Responsibilities Lead customer discovery workshops, assessments and opportunity qualificationDesign end-to-end Salesforce solutions aligned to business and customer outcomesProduce solution roadmaps, architecture artefacts and implementation approachesSupport RFI/RFP responses, effort estimation, pricing activities and Statements of WorkDeliver customer presentations, demonstrations and solution recommendationsAct as a trusted advisor to senior business and technical stakeholdersSupport sales-to-delivery handover, ensuring clear transition of designs, assumptions, risks and estimatesWork with sales and consulting teams to secure new Salesforce transformation opportunities Required Experience Salesforce Solution Engineering, Solution Architecture or Pre-Sales Consulting experienceStrong Salesforce Service Cloud expertiseExperience facilitating discovery workshops and gathering business requirementsExperience supporting bids, proposals, RFPs or commercial pursuitsAbility to engage confidently with senior stakeholders and executive audiencesStrong presentation, communication and consulting skills Desirable Experience AgentforceEinstein AIService Cloud VoiceData CloudExperience CloudContact Centre and Customer Experience (CX) transformation programmesEnterprise Salesforce transformation projectsSalesforce certifications Contract Details £600-£700 per day (Outside IR35)Higher rates available for proven Agentforce pre-sales experienceInitial 3-month contractRemote-first with occasional UK travelLong-term programme of work with likely extensions This role would suit a Salesforce professional who enjoys shaping opportunities before delivery begins and can combine technical solution design with commercial and customer-facing consulting experience.Salesforce Pre-Sales Solution Engineer

An established SaaS provider based in Bedfordshire is seeking an detail-oriented Junior Cyber Securi... An established SaaS provider based in Bedfordshire is seeking an detail-oriented Junior Cyber Security Operations Assistant to join their team. This is an excellent opportunity for someone looking to start a career in cyber security within a software environment. Full training will be provided, giving you the chance to develop practical skills in security operations, SaaS platform security, and risk management while working alongside experienced professionals.KEY DUTIES Assist with monitoring user activity and security events across cloud-based platforms.Support the review of access permissions and user account controls to ensure appropriate system access.Help conduct routine security audits and compliance checks across internal systems.Assist with identifying and reporting potential security risks, vulnerabilities, and unusual activity.Support the maintenance of security documentation, policies, and operational procedures.Work with technical and customer-facing teams to promote security best practices throughout the business. CANDIDATE REQUIREMENTS A keen interest in cyber security, technology, and cloud-based software solutions.Strong attention to detail and the ability to follow processes accurately.Good communication skills and confidence working with a variety of teams.An analytical mindset with an interest in investigating and solving problems.A willingness to learn new systems, tools, and security methodologies.A positive, proactive attitude and a desire to build a long-term career in cyber security. This role offers comprehensive training, ongoing professional development, and the opportunity to gain valuable experience within a fast-growing SaaS business.

An established company in the entertainment and dining industry has a need for someone passionate ab... An established company in the entertainment and dining industry has a need for someone passionate about data and looking for their first career within the sector.As an apprentice, you will contribute first hand to the development, creation, and implementation of reporting integral to achieving their company strategy. In-depth training will be provided for all duties.KEY DUTIES Develop unique and effective performance indicators and metrics for comparison across multiple areas of the Group.Create and compile analysis information into spreadsheets, documents, and Power BI reports for distribution to management.Provide a detailed commentary to management about the organisation's performance in relation to objectives and strategies.Work closely with their Data & Analytics team to turn business requirements into reporting pipelines. CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsHave a passionate interest in data

A law firm in North Yorkshire has an opportunity to recruit a highly motivated enthusiastic team pla... A law firm in North Yorkshire has an opportunity to recruit a highly motivated enthusiastic team player to join the IT services team in to provide user support.KEY DUTIES Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the caller’s problem or requirementInvestigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively in the call logging systemMonitoring the call lists to ensure all calls are being dealt with effectively and according the service standardsSupporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple devices.Building, Configuration, and Maintenance of all PC’s, LaptopsProvide customers with regular updates ensuring they are fully aware of the status and progress of their call.Actively share information and knowledge with all members of the team and aim to continually improve levels of IT skills and knowledgeEnsuring that all processes & procedures as detailed in the Best Practice Guide are followed e.g Incident and Problem ManagementAssist with project work including floor walkingCommunicating with third-party companies regarding warranty and new productsKeeping up to date with new and changing PC/Laptop and iPhone platformsMaintaining good communication with International IT contacts ensuring sharing of knowledge and procedures CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-MotivatedPassionate about technologyIdeally has provided tech support for friends and family

A law firm are currently seeking an apprentice to help assist with their IT and smart networks.The r... A law firm are currently seeking an apprentice to help assist with their IT and smart networks.The role will provide a hands-on opportunity to work with enterprise technology, engage with key stakeholders within the firm, and develop new skills. Ideal for a 1st time role since training will be provided.KEY DUTIES –    Configure and install network hardware including switches, firewalls and wireless access pointsMonitor and review network infrastructure to ensure effective operational uptime and effectiveness of the networkCreate and maintain technical documentation and diagrams outlining the network architecture and proceduresMaintain accurate inventory records and perform audit functionsProvide technical support to localised IT Teams and assist with network-related inquiriesPerform routine maintenance and upgrades on network equipmentRespond to security incidents to ensure the integrity of the network CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated ELIGIBILITY Have the right to live and work in the UK. Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available

This role offers a structured entry point into cyber security within the financial sector. You will... This role offers a structured entry point into cyber security within the financial sector. You will support security operations while learning how financial organisations manage risk, protect sensitive data, and meet regulatory requirements.KEY DUTIES Support monitoring of security systems and alertsAssist with basic risk assessments and security checksHelp maintain compliance documentation and reportsLearn about data protection and secure systemsEscalate potential security issues to senior team members CANDIDATE REQUIREMENTS Interest in cyber security, data protection, or technologyBasic understanding of computers and digital systemsStrong attention to detail and problem-solving skillsProfessional attitude and willingness to learnNo previous cyber security experience required

A hospitality company in the East Midlands has need for a Junior Social Media Executive.You will be... A hospitality company in the East Midlands has need for a Junior Social Media Executive.You will be supporting the successful implementation of various social media campaigns. Training will be provided.KEY DUTIES Support the planning and delivery of social media content across key platforms (e.g. Instagram, Facebook, TikTok and LinkedIn) to drive brand awareness and engagementCreate and schedule engaging content including posts, stories, reels and short-form video aligned to campaigns, promotions and seasonal activityCapture on-site content (photos and videos) across venues, showcasing food, drink, experiences and atmosphereMonitor social media channels daily, responding to comments, messages and reviews in a timely and brand-appropriate mannerAssist in the execution of social media campaigns, including launches, events, and special promotionsWork closely with marketing, operations and venue teams to ensure content reflects current offers and guest experiencesTrack and report on social media performance, providing insights and recommendations for improvementStay up to date with social media trends, platform updates and competitor activity within the hospitality sector CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

Keep businesses running by delivering hands-on IT support and exceptional customer service across a... Keep businesses running by delivering hands-on IT support and exceptional customer service across a global organisation.Our Client has a requirement for an IT Support Consultant, who will be required to work on a 12 month contract basis in Edinburgh.Role Purpose:• Provide critical IT support to business users, ensuring minimal disruption to day-to-day operations• Deliver desktop hardware and software support across a global user base• Manage incidents and service requests through a ticketing management system• Support the deployment, maintenance, and continuous improvement of end-user technology services• Contribute to innovation and development projects to enhance IT support deliveryJob Role Responsibilities:• Configure, deploy, image, and upgrade desktop and laptop hardware• Install, configure, and troubleshoot software applications and standard desktop packages• Monitor systems and respond to Service Desk incidents and requests• Diagnose and resolve hardware and software issues both remotely and onsite• Liaise with third-party maintenance providers when required• Provide high levels of customer service and technical support to end users• Support emergency response activities outside normal business hours when required• Travel to other office locations to provide onsite technical support as necessary• Participate in IT improvement initiatives and project workExperience / Skills / Knowledge / Qualifications:• Proven experience in an IT support position with extensive customer-facing support responsibilities• Strong knowledge of Windows operating systems and Microsoft Office Suite• Experience supporting users both remotely and in person• CompTIA A+ Certification (or equivalent)• Excellent troubleshooting and problem-solving skills• Strong communication and customer service skills• Ability to manage multiple priorities in a fast-paced environment• Willingness and ability to travel when required• Experience using ServiceNow or a similar ticketing/service management system• Bachelor's degree in Information Technology or a related discipline (desirable)Company InformationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Global Support Services Analyst looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Are you a tech-savvy graduate who enjoys problem-solving, learning systems quickly, and helping peop... Are you a tech-savvy graduate who enjoys problem-solving, learning systems quickly, and helping people work smarter with software?Graduate IT Project Support / Support & Implementation Analyst£26,500 – £29,000 per annum (DOE) Full-time, Permanent Location: HX7 (near Ripponden), West Yorkshire Office-based with occasional UK travelThis is a great opportunity to join a growing software business where you’ll gain hands-on experience across software implementation, customer support, system testing and project delivery, with full training provided.About EndtoEnd ITEndtoEnd IT develops cloud based business management software for timber window manufacturers and installers.The system supports the full process from enquiry and quotation through design, manufacture and installation or delivery, helping customers streamline workflows and operate more efficiently.The business has grown steadily over the past eight years and works with many respected companies across the industry. Due to continued growth, we’re now expanding our Support & Implementation Team.The RoleAs a Graduate IT Project Support / Support & Implementation Analyst, you’ll support customers using the EndtoEnd system and assist with new client implementations.You’ll be trained to become a system superuser, allowing you to support users confidently, assist with onboarding, and contribute to ongoing improvements.Key Responsibilities• Providing phone-based and online customer support • Logging and managing support tickets using HubSpot • Supporting and coordinating new client implementation projects • Assisting with system setup, onboarding and user training • Testing new software features and reporting findings • Supporting internal processes and project delivery • General administration and team supportWhat We’re Looking For• A degree in a technology or business-related subject • Strong IT skills and confidence learning new systems • Excellent written and verbal communication skills • Strong organisational skills and attention to detail • At least one year’s work experience • Full UK driving licence and own vehicle (location not easily accessible by public transport) • Experience in construction or manufacturing is an advantage but not essentialWhat You’ll Get• Full training to become a system expert • Exposure to software implementation, customer support and testing • Early responsibility in a varied role • Career development opportunities within a growing team • A stable, permanent role in a successful software businessYou must be eligible to work in the UK. Visa sponsorship is not available for this role.  Recruitment agencies need not apply.Why Apply?This role offers real experience, real responsibility and a clear development path. If you’re looking for a graduate role where you can build practical skills, work closely with customers and grow within a supportive team, this is an excellent place to start.Other Skills & Experience: Graduate IT Support Analyst, Graduate Application Support Analyst, Graduate Software Support Analyst, IT Project Support Analyst, Support & Implementation Analyst, Junior Implementation Analyst, Graduate Systems Support Analyst, Technical Support Analyst (Graduate), Software Implementation

A marketing agency based in Bedfordshire is seeking a Junior CRM Data & Reporting Assistant to j... A marketing agency based in Bedfordshire is seeking a Junior CRM Data & Reporting Assistant to join their team.This is an excellent opportunity for someone looking to start a career in marketing technology and data analysis. Full training will be provided, allowing you to develop skills in CRM systems, campaign reporting, and data management while working alongside professionals.KEY DUTIES Assist with the preparation and distribution of CRM and marketing performance reports.Support the management and maintenance of customer data within CRM platforms.Help monitor campaign activity and identify trends within marketing data.Assist in creating dashboards and performance summaries for internal teams and clients.Ensure data records are accurate, up-to-date, and compliant with company procedures.Work with colleagues to troubleshoot data discrepancies and support reporting requests. CANDIDATE REQUIREMENTS Strong attention to detail and an interest in working with data.Good communication skills and the ability to work effectively within a team.A willingness to learn new systems, technologies, and reporting tools.An organised approach with the ability to manage multiple tasks.A positive attitude and genuine interest in marketing, data, and technology. This role offers comprehensive training, ongoing development, and the opportunity to build a rewarding career within a fast-paced marketing agency environment.

A well-established Managed Service Provider (MSP) based in Bedfordshire is looking for a technology-... A well-established Managed Service Provider (MSP) based in Bedfordshire is looking for a technology-driven Junior Cyber Security Support Technician to join their team.This is a fantastic opportunity for someone looking to begin a career in cyber security, developing practical skills across security monitoring, threat prevention, and IT support.KEY DUTIES Assist with monitoring security alerts and escalating potential threats to senior team members.Support the deployment and management of cyber security tools, including antivirus and endpoint protection solutions.Help maintain user account security, including password management and access controls.Assist with security checks, system updates, and vulnerability management activities.Support investigations into security incidents and help document findings and actions taken.Maintain accurate records of security tasks, incidents, and compliance-related activities. CANDIDATE REQUIREMENTS A strong interest in cyber security and information technology.Excellent attention to detail and a methodical approach to problem-solving.Good communication skills and the ability to work effectively within a team.A willingness to learn new technologies, systems, and security practices.Basic understanding of computer systems, networks, or cyber security concepts would be advantageous.A positive attitude and commitment to delivering high-quality support and service.

Our client is a technology company based in the Devon area.They are currently seeking an enthusiasti... Our client is a technology company based in the Devon area.They are currently seeking an enthusiastic Apprentice interested in gaining hands-on experience with Building Controls, automation, and specialist equipment. This is a unique opportunity to join a forward-thinking team of Engineers in a newly created role, working under the guidance of the Controls Manager.This apprenticeship offers long-term prospects and the chance to contribute to a company driving energy efficiency improvements across the Devon areaKEY DUTIES Install and configure smart devices such as sensors, smart meters, thermostats, CCTV, lighting, and industrial equipment.Set up networks that connect Internet of Things (IoT) devices.Assist with calibration and testing of devices to ensure accurate performance and reliable connectivity. CANDIDATE REQUIREMENTS Independent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-MotivatedPassionate about technology

Automation & Software DeveloperLocation: Leeds (Office Based)Salary: £26,000 to £32,000 per annu... Automation & Software DeveloperLocation: Leeds (Office Based)Salary: £26,000 to £32,000 per annum + BenefitsJob Type: Full Time, PermanentAbout the RoleBatch'd and Vyve are fast-growing retail brands investing heavily in technology, automation and AI to support their continued growth.We are looking for a highly motivated Automation & Software Developer to work directly with the Technical Director, helping to design, build and maintain the systems that power our stores, websites and internal operations.This is an opportunity to work on a wide variety of projects across two growing brands, gaining exposure to modern software development, cloud platforms, AI-powered workflows, e-commerce systems and business automation. Your work will have a direct and visible impact on the business, with the opportunity to take ownership of projects and contribute to technical decisions from an early stage.We do not expect candidates to know every technology we use. What matters most is your ability to learn quickly, think logically, solve problems and use modern development tools to build practical solutions.What You'll Be Working OnExamples of projects may include: Building integrations between Shopify, EposNow, Deliverect, Connecteam and other business systemsDeveloping cloud-based applications and serverless automationsCreating internal tools, dashboards and portals for operational teamsBuilding AI-powered workflows and automation systemsDeveloping customer-facing e-commerce features and web applicationsSupporting technology projects across both the Batch'd and Vyve brandsCreating reporting and business intelligence solutions using data from multiple platformsResearching and implementing new technologies that improve business performance Key Responsibilities Design, develop and maintain software solutions that improve business efficiency and customer experienceBuild and maintain API integrations, webhooks and automation workflowsDevelop cloud-based applications, services and serverless functionsUse modern AI-assisted development tools such as Claude Code, Codex CLI and similar platforms to accelerate software deliveryTroubleshoot and resolve issues across software, integrations and business systemsDocument solutions and create reusable technical knowledgeSupport ongoing improvements to development standards, processes and toolingAssist with technical investigations involving retail systems, payment platforms and business infrastructure where required Essential Skills & Attributes Demonstrated experience using modern AI-assisted software development tools such as Claude Code, Codex CLI, Cursor or equivalent coding environmentsStrong problem-solving ability and genuine enthusiasm for software development Ability to rapidly learn new technologies, frameworks and platforms with minimal supervisionExperience building real-world software projects, whether commercially, through education, personal projects or open-source contributionsWorking knowledge of JavaScript or PythonGood understanding of APIs, webhooks, JSON and system integrationsStrong communication and documentation skillsCuriosity, initiative and a desire to continually improve Desirable Skills Google Cloud Platform, Firebase, Firestore or other cloud servicesShopify development, including Liquid, metafields and theme customisationFront-end development using HTML, CSS and JavaScriptReact, Vue or similar frameworksSQL or NoSQL databasesGit and modern development workflowsNetworking and infrastructure troubleshootingExperience building AI-powered automations, agents or workflow systems Current Technologies Include ShopifyFirebaseGoogle Cloud PlatformJavaScriptPythonAI Development Tools (Claude Code, Cursor, Codex)EposNowDeliverectConnecteam What We're Looking ForWe are far more interested in what you can build than where you studied.You might be: A self-taught developer with a strong portfolioA recent graduate with practical project experienceSomeone already using AI coding tools daily to build softwareA hobbyist developer who has built impressive side projects If you enjoy solving problems, learning new technologies and building useful systems, we'd like to hear from you.Application ProcessPlease include links to any GitHub repositories, websites, applications, automations, software projects or other examples of your work.We are particularly interested in projects that demonstrate problem-solving, automation, AI-assisted development, integrations or technical creativity.As part of the interview process, candidates may be asked to demonstrate how they use AI-assisted development tools as part of their normal workflow.We are interested in your ability to learn, solve problems and deliver working solutions rather than your knowledge of any specific technology stack.Benefits Company pensionEmployee discountFree parkingOpportunity to work on high-impact projects across two growing retail brandsDirect exposure to modern AI, automation and cloud technologiesOpportunity to take ownership of projects and make a visible impact  This role has previously been advertised. please do not apply again as your details have already been considered INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Lead Data Scientist | Fully Remote | £90,000–£100,000 + Benefits Build the models behind real-time d... Lead Data Scientist | Fully Remote | £90,000–£100,000 + Benefits Build the models behind real-time decision making at scale. Why this role stands outThis isn’t just another senior data science position. It’s a chance to shape the future of analytics in one of the UK’s most successful privately owned technology businesses, a market leader trusted by millions and driven by data at its core. You’ll join a high-performing team working with real-time data, advanced machine learning, and large-scale analytical systems, with the freedom to influence both technical direction and best practice across the function. What you’ll be doingAs Lead Data Scientist, you’ll combine deep technical work with strategic leadership: Design and deploy predictive models and ML solutions that power real-time markets.Work hands on with cutting-edge datasets, AI techniques, and scalable data pipelines.Identify patterns and insights that directly influence live business decisions.Collaborate closely with engineers, analysts, and platform teams to optimise performance and reliability.Drive best practice, mentor / coach across the Data Science function.  This is a role where your ideas won’t sit in a backlog for months.. They will have a visible impact in real time. About youYou’re an experienced data scientist who enjoys solving complex problems and helping others grow. We’d love to hear from you if you have: Proven experience in a Senior or Lead Data Scientist role (preferably in sports, gaming or similar).A track record of mentoring teams and leading technical projects.A degree (BSc/MSc) in Data Science, Mathematics, Computer Science, or a related field.Strong programming skills in Python or R, with experience using frameworks such as Scikit-learn, PyTorch, or TensorFlow.Experience with cloud platforms or distributed computing (GCP preferred, but AWS or Azure also welcome).Exposure to neural networks (a plus, not a must).A genuine interest in sports and data-driven decision making.  What you’ll get in return  Fully remote working with flexibility built in.£90,000–£100,000 salary plus additional benefits.Access to huge, high-quality datasets and modern ML tooling.The chance to work on intellectually challenging problems every day.Real influence over large-scale analytical systems and strategy.Clear opportunities for career growth within an expanding Data Science function.  If you’re passionate about analytics, machine learning, and building systems in real time, this could be the opportunity you’ve been waiting for. Apply now to find out more.