Customer Service Advisor in Lincoln, Lincolnshire

Job Advertisement: Customer Service Advisor Adult Care Teams, Care & Wellbeing Hub

Location: Customer Service Centre, Lancaster House, Lincoln 37 Hours, 12 weeks minimum

Are you ready to embark on a rewarding journey as a Customer Service Advisor with Lincolnshire County Council's Adult Care Teams and the Care & Wellbeing Hub? Based in the heart of Lincoln at Lancaster House, this exciting opportunity offers a minimum 12-week locum placement with the possibility to make a real difference in the lives of others. You'll work a flexible 37-hour week, from 8 am to 8 pm, Monday to Friday, in a dynamic environment where every call matters. Whether helping a resident maintain independence or assisting with a child's needs, each interaction holds the potential to positively impact someone's world.

Perks and benefits:

• Gain unparalleled experience across various services, enhancing your skills and expertise.
• Benefit from comprehensive training that empowers you with professional communication and problem-solving abilities.
• Enjoy the flexibility locum work offers, allowing you to balance work with other interests.
• Be part of a supportive team environment that values connection and collaboration.
• Embrace living and working in scenic Lincolnshire, where vibrant city life meets picturesque countryside.

What you will do:

• Respond to incoming telephone and email enquiries regarding Adult Care and related services.
• Engage in strength-based conversations to assess and fulfil customer needs effectively.
• Handle complex, sensitive, and emotive calls with empathy and professionalism.
• Provide information, advice, and appropriate referrals for safeguarding and wellbeing services.
• Utilize IT skills for efficient direct input and documentation of contacts and outcomes.
• Engage in ongoing learning and development to stay updated on the latest practices.

About you:

• You are a customer-focused individual with prior experience in a bustling Customer Care or Customer Service Centre.
• While experience in a social care setting is advantageous, it is not essential as comprehensive training is provided.
• You possess excellent typing and IT skills to manage live data input effortlessly.

Why Lincolnshire?
Living and working in Lincolnshire offers the perfect blend of vibrant city life and tranquil countryside. With a rich history and spacious landscapes, it's a place that encourages exploration and adventure outside of work hours. Become part of this thriving community and advance your career in a role that truly makes a difference.

Working with Seven Resourcing:
At Seven Resourcing, we connect skilled professionals like you with top-tier roles. With over 3,000 ‘Excellent’ Trustpilot reviews and a reputation for award-winning service, we’re dedicated to securing competitive rates in roles tailored to your expertise. Let us help you find your next career move with confidence.

Voceer presents this job opportunity for Sanctuary Personnel, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Sanctuary Personnel, a reputable recruitment agency known for placing candidates in desirable positions.