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Customer Experience Manager - Swing It, Drive It, Play It.”Location:             London (office-base... Customer Experience Manager - Swing It, Drive It, Play It.”Location:             London (office-based, with regular site visits) Salary:                  £45,000 - £55,000+ plus [bonus / benefits]I am working with a fast-growing, technology-led entertainment brand bringing a premium, flexible pay-as-you-play experience to London. The model is built around convenience and a seamless customer journey, with customers booking, playing and paying in a few taps. They are building the foundations for a scalable multi-site brand and are looking for a Customer Experience Manager to take ownership of how it runs.The RoleThis is a broad, hands-on role for a commercially minded Customer experience Manager who enjoys building systems and making them work. You will have full responsibility for the performance of our London venue(s), with a focus on customer experience, commercial results, operational efficiency and compliance. You will work primarily from their central London office, and you will play a key part in shaping how the concept is run, improved and rolled out to future sites. Own the Arketa booking and membership system, including memberships, pricing, schedules, access and integrationsManage the full member lifecycle, from trial to sign-up, renewal and win-backTrack membership numbers, utilisation and churn, and act on what the data tells youDevelop and run initiatives to grow memberships, improve retention and increase member valueManage all customer communication and be the voice to the membersRun intro sessions for new customers and convert them into members.Resolve queries and complaints quickly and well.Build a member community through events, leagues, competitions and partnerships.Manage scheduled and ad hoc maintenance, including software and hardware upkeep.Own facilities management, including contractors, landlords, cleaners and suppliersTroubleshoot customer issues, remotely where possible and on site when neededManage stock and consumables across the venuesSupport new venue openings, including fit-out coordination, kit installation and launch readinessRun email and social media marketing to members and prospectsSupport Google Ads and digital campaigns, and help build repeatable playbooks for each venue launchRepresent brand locally with corporate groups, societies, clubs and partners.Run the business tech stack, including Arketa, Monday.com, Claude, our proprietary churn dashboard and the Squarespace websiteDevelop and track KPIs, and contribute to regular investor reporting with the CEOContribute to strategy, including new venues, new formats, pricing and the member propositionTake on ad hoc projects as the business needs About You Experience in leisure, fitness, golf or an experiential venue, such as a gym, golf club, driving range or simulator studioA track record of looking after customers or members, including converting, retaining and resolving problemsHands-on and practical, comfortable with equipment, maintenance and running a facilityOrganised and self-directed, able to manage multiple venues and priorities without daily directionExcellent written and verbal communication with customers, suppliers and contractorsComfortable with booking and membership systems, spreadsheets and performance dataDirect and confident, with no fear of a difficult conversation with a customer or supplier If you are looking for the next step in your Leisure, Fitness or Attractions career contact David Allen on 02077902666 or email david@corecruitment.com

Operations Manager “Luxury lifestyle brand”Location:             London Salary:                  £45... Operations Manager “Luxury lifestyle brand”Location:             London Salary:                  £45,000 - £50,000+About the RoleAs Operations Manager, you will be responsible for the seamless day-to-day running of the site. You will make sure standards stay exceptional across front of house, cleaning, maintenance and operations, delivering a premium member experience that reflects the high standards of Tru North Management.Key Responsibilities Lead the reception team so every member interaction is professional, welcoming and in line with Tru North's premium service standardsSupport the team by covering shifts when needed and taking on Duty Manager responsibilities as required Manage and coordinate the cleaning team to maintain impeccable cleanliness and hygiene across studios, changing rooms and communal areas Carry out regular checks of all facilities and equipmentLiaise with contractors and maintenance providers to ensure timely repairs and upkeep Implement and monitor daily operational procedures, health and safety protocols and compliance with relevant regulations Recruit, train and motivate operational staffFoster a culture of accountability, collaboration and excellence Work closely with the General Manager and department leads to align operations with wider business goals and member expectations Assist in managing operational budgets, inventory and supplier relationships to deliver cost-effective, high-quality service Essential Strong leadership and team management skillsExcellent attention to detail and high operational standardsProactive approach to problem-solving and decision-makingExcellent communication and interpersonal skills Desirable Experience in luxury fitness, hospitality or other high-end service environments For more details contact david@corecruitment.com or call David on 02077902666

Sales Director – Premium Hospitality (M/F)Location: Paris / Île-de-FrancePackage: Attractive package... Sales Director – Premium Hospitality (M/F)Location: Paris / Île-de-FrancePackage: Attractive package (Base + Bonus + Benefits) Are you a B2B commercial leader with a strong track record of securing and growing high-value corporate accounts across workplace, dining, and premium amenity spaces?On behalf of a leading player in Premium Hospitality, we are seeking a Sales Director (M/F) to drive market share and secure strategic corporate contracts. Key Responsibilities Strategic B2B Hunting & Expansion: Prospect, negotiate, and win major framework agreements with corporate clients, headquarters, and workplace networks.Tenders & Bespoke Proposals: Lead end-to-end RFP processes for complex, multi-year B2B contracts, crafting tailored solutions for corporate environments.Account & Revenue Strategy: Build targeted commercial strategies to expand footprint across corporate sites, grow average contract value, and secure long-term, recurring multi-year contractual revenue.Stakeholder Engagement: Build strong networks with C-Level executives, Procurement, and Workplace Directors to expand the client footprint.  Profile Required Industry Expertise: Proven track record in B2B business development within Corporate Hospitality Services, Premium Event Venues, MICE or Contract Catering (B&I focus).Contractual Deal Making: Demonstrated success navigating complex tender cycles and closing high-value corporate service contracts.Commercial Acumen: Hands-on approach to high-level negotiations, strong relationship management, and strategic market mapping.Languages: Fluent in French and English (international environment).  Ready to lead commercial growth for an exceptional brand?contact : beatrice@corecruitment.com

General Manager - “Premium fitness”Location:             LondonSalary:                  £50,000 - 60... General Manager - “Premium fitness”Location:             LondonSalary:                  £50,000 - 60,000+Are you commercially sharp, highly accountable General Manager who wants to take ownership of a premium fitness club and lead it to strong operational and financial performance.This is a strategic, yet hands-on leadership role for someone who can balance top-line growth with day-to-day execution. You’ll be responsible for the full club, leading teams, driving sales, improving processes, and ensuring exceptional member experience at every level.Role Overall responsibility for club performance, operations, and standards.Growth across all revenue streams, with a strong focus on membership and PT income.Team performance, accountability, and development.Member satisfaction, retention, and service quality.Sales performance and target setting.Financial management, forecasting, budgeting, and P&L delivery. Day to day Recruit, train, coach, and develop a high-performing team.Set clear expectations, monitor performance, and drive accountability.Review systems, reporting, and processes to improve efficiency.Work closely with sales leadership to support growth and incentive schemes.Analyse financial and operational data, identify trends, and take corrective action.Maintain a safe, compliant, and well-run working environment.Ensure all HR, legal, and health & safety requirements are met. What They want Strong GM or senior leadership experience in high-end fitness or hospitality.A proven ability to grow revenue and improve club performance.Experience setting targets, analysing results, and reporting to founders or senior leadership.A sales background is essential.Commercially minded, process-driven, and highly organised.Confident leading people, driving standards, and making decisions.Entrepreneurial, self-disciplined, and solutions focused. For more details on roles in Fitness, Leisure or Visitor Attractions contact david@corecruitment.com or Call David Allen on 02077902666

DIRECTOR – SPA & HEALTH CLUBA prestigious luxury hotel in Islamabad is seeking a dynamic and exp... DIRECTOR – SPA & HEALTH CLUBA prestigious luxury hotel in Islamabad is seeking a dynamic and experienced professional to lead its Spa & Health Club operations. The ideal candidate will be passionate about wellness, hospitality, guest experience, and commercial performance, with a strong track record of managing high-end spa and fitness facilities.Key Responsibilities Oversee the day-to-day operations of the Spa & Health Club, ensuring exceptional service, quality, hygiene, and safety standards.Lead, coach, and develop therapists, fitness professionals, receptionists, and support teams.Deliver outstanding, personalized guest and member experiences.Drive revenue and profitability through pricing, memberships, packages, retail, and promotional initiatives.Develop and implement marketing and business-development strategies.Manage budgets, forecasts, costs, and overall financial performance.Monitor performance indicators, guest feedback, membership trends, and sales results to identify opportunities for improvement.Maintain and develop spa treatment menus in line with current wellness trends.Ensure ongoing staff training and professional development.Build relationships with guests, members, wellness professionals, and the wider community. Qualifications & Experience Degree in Business Administration, Hospitality Management, Hotel & Restaurant Management, or a related field.Certification/Diploma in Physical Training, Spa Management, Beauty Therapy, or a related discipline is essential.6–8 years’ relevant experience in spa, wellness, fitness, hospitality, guest services, sales, or marketing.Previous luxury hotel experience is highly advantageous.Ideally to have worked Internationally, ideally in Europe or GCC countriesStrong leadership, commercial, communication, and customer-service skills.Proven ability to manage teams, budgets, operations, and revenue performance. Salary package Offered: Monthly Salary between 4000 – 4500 US$; In-house single accommodation; Meals / laundry as per policy; Health and Life Insurance and   One economy class air ticket from workplace to home country If you are an energetic, commercially minded wellness professional with a passion for delivering exceptional standards and guest experiences, this is an excellent leadership opportunity.Get in touch: michelle@corecruitment.com

B2B Commercial Director – Premium Hospitality (M/F)Location: Paris / Île-de-FrancePackage: Attractiv... B2B Commercial Director – Premium Hospitality (M/F)Location: Paris / Île-de-FrancePackage: Attractive package (Base + Bonus + Benefits)Are you a B2B business development expert who developed key accounts in the high-end hospitality sector?On behalf of one of our clients, a leading player in Premium Hospitality, we are seeking a B2B Commercial Director (M/F) to accelerate the signing of key corporate contracts.Key Responsibilities: B2B Business Development & Hunting: Prospect, negotiate, and close high-value framework agreements and commercial contracts with corporate clients (large corporations, headquarters, corporate events).RFPs & Tenders: Lead the end-to-end response process for complex B2B tenders, from tailoring bespoke offerings to final closing.Key Account Strategy: Build a targeted B2B commercial strategy to maximize occupancy rates and recurring contracts.C-Level Relationship Building: Develop a strong network with relevant Directors to expand the business Profile Required: Proven track record in B2B business development within Luxury Hospitality, MICE, Premium Event Venues, Contract Catering or Corporate Hospitality Services.Demonstrated success in negotiating major corporate B2B contracts.Strong interpersonal skills, proven leadership, and a hands-on approach to high-level negotiations.Fluent in French and English (international environment). Ready to lead commercial growth for an exceptional brand?To apply or learn more:contact : beatrice@corecruitment.com

General Manager – Boutique Fitness StudiosLocation               London Salary                   £50... General Manager – Boutique Fitness StudiosLocation               London Salary                   £50,000 - £60,000+ The opportunityAn exciting opportunity has arisen for an ambitious, hands-on General Manager to lead two established boutique fitness studios in the heart of London.The studios offer high-energy group training, including functional fitness, Pilates, toning and yoga. This is a visible leadership role combining commercial performance, team development and exceptional member experience.The roleTaking overall responsibility for the day-to-day operation, sales performance, team leadership and member journey across both studios. You’ll be equally comfortable reviewing membership data, driving local partnerships, supporting coaches and welcoming members during busy class periods.Key responsibilities Own studio revenue, membership growth, retention and profitability.Develop sales, marketing, partnership and community plans.Identify new revenue opportunities through memberships, packages, events and partnerships.Lead, coach and develop the sales, front-of-house and coaching teams.Maintain high standards across classes, service, cleanliness and presentation.Ensure compliance with health and safety, safeguarding and data protection requirements.Oversee booking, membership and CRM systems.Support local events, launches, activations and referral initiatives.Build relationships with local businesses, offices and community partners. Key skills and experience Experience as a General Manager, Studio Manager, Club Manager or Operations Manager.Background in fitness, wellness, hospitality or another service-led environment.Proven ability to drive sales, membership growth and commercial results.Strong people leadership, coaching and team-development skills.Commercially aware and confident using performance data.Passionate about fitness, wellbeing and delivering outstanding service.Hands-on, energetic and comfortable leading from the front.Excellent communication and relationship-building skills.Flexible to work early mornings, evenings, weekends and occasional events.Experience in boutique fitness, group training or multi-site operations would be advantageous. For more details contact david@corecruitment.com or give me a call on 02077902666

Area Manager – Leisure & HospitalityLocation - Essex / London Salary -    £50,000–£60,000Ready t... Area Manager – Leisure & HospitalityLocation - Essex / London Salary -    £50,000–£60,000Ready to put your leadership skills into top gear? I am looking for an energetic Area Manager to oversee a growing portfolio of busy leisure and hospitality venues across Essex and London. This is a high-impact role for someone who enjoys developing managers, improving performance and creating consistently brilliant guest experiences.The role Lead, coach and develop General Managers, Assistant Managers and Heads of Department.Oversee multiple venues, with the portfolio expected to grow.Set clear performance plans, KPIs and development objectives.Deliver regular reviews, coaching and one-to-one support.Maintain high operational, service and safety standards.Roll out training, new initiatives and process improvements.Drive commercial growth across memberships, food and beverage and retail.Monitor site visits, team engagement and operational consistency.Manage rotas, wage control and complex people matters.Support guest feedback, service recovery and escalated issues.Help oversee alternative education programmes and instructor performance. About you Proven multi-site leadership experience in leisure, hospitality, retail or a similar customer-focused environment.A confident people leader who develops and motivates managers.Strong commercial awareness and a focus on consistent results.High standards, excellent attention to detail and a proactive approach.Passionate about service, team engagement and operational excellence.Comfortable travelling across Essex and London. Ready for your next leadership challenge?Contact david@corecruitment.com for more information.

General Manager – Boutique Fitness StudiosLocation               London Salary                   Com... General Manager – Boutique Fitness StudiosLocation               London Salary                   Competitive salary, depending on experienceThe opportunityAn exciting opportunity has arisen for an ambitious, hands-on General Manager to lead two established boutique fitness studios in the heart of London.The studios offer high-energy group training, including functional fitness, Pilates, toning and yoga. This is a visible leadership role combining commercial performance, team development and exceptional member experience.The roleTaking overall responsibility for the day-to-day operation, sales performance, team leadership and member journey across both studios. You’ll be equally comfortable reviewing membership data, driving local partnerships, supporting coaches and welcoming members during busy class periods.Key responsibilities Own studio revenue, membership growth, retention and profitability.Develop sales, marketing, partnership and community plans.Identify new revenue opportunities through memberships, packages, events and partnerships.Lead, coach and develop the sales, front-of-house and coaching teams.Maintain high standards across classes, service, cleanliness and presentation.Ensure compliance with health and safety, safeguarding and data protection requirements.Oversee booking, membership and CRM systems.Support local events, launches, activations and referral initiatives.Build relationships with local businesses, offices and community partners. Key skills and experience Experience as a General Manager, Studio Manager, Club Manager or Operations Manager.Background in fitness, wellness, hospitality or another service-led environment.Proven ability to drive sales, membership growth and commercial results.Strong people leadership, coaching and team-development skills.Commercially aware and confident using performance data.Passionate about fitness, wellbeing and delivering outstanding service.Hands-on, energetic and comfortable leading from the front.Excellent communication and relationship-building skills.Flexible to work early mornings, evenings, weekends and occasional events.Experience in boutique fitness, group training or multi-site operations would be advantageous. For more details contact david@corecruitment.com or give me a call on 02077902666

Spa & Wellness DirectorLuxury Resort | SeychellesWe are seeking an exceptional Spa & Wellnes... Spa & Wellness DirectorLuxury Resort | SeychellesWe are seeking an exceptional Spa & Wellness Director to lead our spa, fitness, kids club and wider wellness offering, delivering highly personalized experiences for discerning international guests.The RoleThis is a senior leadership position requiring a proven ultra-luxury hospitality background, exceptional service standards and strong commercial and operational expertise. The successful candidate will lead the wellness strategy, guest experience, team development and financial performance of the division.Key Responsibilities Lead all spa, wellness and fitness operations, ensuring exceptional service and operational standards.Develop innovative, personalized wellness experiences reflecting the destination and local culture.Recruit, lead and develop a high-performing wellness team.Manage P&L, budgets, forecasting, revenue generation and cost control.Drive wellness programming, retail, partnerships and revenue opportunities.Ensure compliance with health, safety, hygiene and sustainability standards.Collaborate with senior leadership, Marketing and Revenue teams to maximize guest engagement and commercial performance. What We Are Looking For: Strong experience in an ultra-luxury hotel or resort environment is essential.Proven leadership experience within spa, wellness or luxury hospitality at a similar levelExceptional understanding of discerning, high-net-worth guest expectations.Strong commercial and operational acumen.Passion for wellness, innovation and personalized service.Island or remote-destination experience highly advantageous, with a genuine understanding of the challenges of island life, including logistics, recruitment, supply chains and resource availability.Resilient, adaptable, hands-on and highly accountable.Impeccable grooming and presentation consistent with ultra-luxury standards. Salary Package Offered:Negotiable for the right individual plus full expat benefitsGet in touch: michelle@corecruitment.com