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London , London
permanent, full-time
£80,000 - £100,000 per annum

Our client is looking for a ServiceNow Lead Consultant to join their team. This is a... Our client is looking for a ServiceNow Lead Consultant to join their team. This is a key role within the Professional Services division, delivering impactful ServiceNow solutions to enterprise clients across the region.As a ServiceNow Lead Consultant, you’ll take ownership of designing and delivering ITSM, ITOM, and CMDB solutions. You’ll collaborate with Architects and Consultants, support presales efforts, run a team of consultants, and mentor junior members while helping clients achieve real business outcomes.This is a small, family-orientated organisation where collaboration and support are central to the culture. You'll be part of a close-knit team where your contributions are genuinely valued, not just a number in a large corporate machine. What you’ll do: Lead end-to-end delivery of ServiceNow ITSM, ITOM, and CMDB solutions Translate complex requirements into practical technical designs Present confidently to IT leadership and key stakeholders Guide teams through project milestones, ensuring quality and success Support presales activities such as proposals, client workshops, and solution design Manage and develop a team of ServiceNow consultants Mentor and upskill junior team members What you’ll need: Must be a British citizen based in the UK Must hold active SC clearance or be eligible to obtain it 5 years of hands-on ServiceNow delivery Strong expertise in ITSM, ITOM, and CMDB, including Discovery and service mapping Experience leading teams and managing technical delivery Experience in presales environments with proven client-facing skills Proven track record of delivering ServiceNow solutions that drive business value Excellent communication and stakeholder engagement skills Certifications & experience: ServiceNow CSA (Certified System Administrator) Additional ServiceNow certifications (e.g. ITSM, ITOM Specialist) are a plus ITIL Foundation or above Experience with other modules such as HRSD or Service Delivery is desirable What’s on offer: 100% remote working Bonus scheme: 5% of salary (performance-linked) Healthcare cash plan: claim back everyday health costs Pension: 4% employer contribution 25 days holiday Flexible working hours Annual meetups in London Supportive, collaborative team culture  If you’re looking to step into a high-impact role where your leadership and ServiceNow expertise can truly shine within a people-first organisation, apply now!    

created 1 week ago
United Kingdom
permanent, full-time
£55,000 - £65,000 per annum

A boutique ServiceNow Partner is seeking an experienced ServiceNow Business Analyst with a strong ba... A boutique ServiceNow Partner is seeking an experienced ServiceNow Business Analyst with a strong background in Hardware Asset Management (HAM) and Software Asset Management (SAM). This is an excellent opportunity to join a high-performing team delivering strategic ITAM initiatives through the ServiceNow platform.Role Overview: In this role, you will work closely with stakeholders across IT, procurement, and compliance to define, document, and deliver functional requirements for HAM and SAM modules within ServiceNow. Your work will directly contribute to improving asset visibility, compliance, and cost optimisation across the organisation.Key Responsibilities: Lead requirements gathering sessions for ServiceNow HAM and SAM modules Translate business needs into functional specifications and user stories Collaborate with development teams to support configuration and implementation Support integration of HAM/SAM with CMDB, Discovery, and third-party data sources Define and improve processes for hardware and software asset lifecycle management Ensure alignment with licensing policies, audit readiness, and governance frameworks Conduct UAT and assist in change management and user training Key Requirements: Demonstrable experience as a Business Analyst in ServiceNow HAM/SAM projects Strong understanding of IT Asset Management practices and the asset lifecycle Experience with licensing models, software compliance, and vendor audits Skilled in stakeholder engagement and workshop facilitation Familiarity with CMDB and Discovery integrations ServiceNow certifications (e.g., CSA, CIS-HAM, CIS-SAM) are highly desirable Excellent communication and documentation skills What’s on Offer: Join a forward-thinking team delivering enterprise-level ServiceNow solutions Opportunity to shape and optimise ITAM practices for large-scale clients Flexible working arrangements and a supportive culture Competitive salary and clear opportunities for progression

created 1 week ago