Senior Credit Controller in Ipswich, East Of England

Senior Credit Controller
Location: Ipswich, Suffolk
Employment Type: Permanent, Full-time
Salary: £36,000 - £40,000 per annum

Sanctuary Personnel and Seven Resourcing are looking for an experienced and commercially focused Senior Credit Controller to join our Finance team in Ipswich.

Offering a competitive salary of £36,000 - £40,000 per annum, this is an excellent opportunity for an accomplished Credit Control professional who enjoys building strong client relationships, improving cash flow and taking ownership of complex, high-value accounts. You'll play a key role in driving the performance of the accounts receivable function, reducing aged debt and supporting the continued growth of two of the UK's leading recruitment businesses.

Working closely with the Credit Control Manager and wider Finance team, you'll help shape credit control strategy, improve processes and mentor colleagues while ensuring outstanding customer service is delivered to both internal and external stakeholders.

Your Role as a Senior Credit Controller

As a Senior Credit Controller, you will take ownership of a portfolio of customer accounts, ensuring outstanding debts are recovered efficiently while maintaining excellent working relationships.

You will be responsible for:

• Managing high-value and complex customer accounts, ensuring outstanding invoices are collected within agreed payment terms.
• Proactively reducing aged debt and improving overall cash collection performance.
• Conducting regular account reviews with key clients to resolve payment issues and improve debtor performance.
• Identifying high-risk accounts and implementing early intervention strategies to minimise bad debt.
• Negotiating payment plans and resolving invoice disputes in a professional and commercially focused manner.
• Maintaining accurate records of customer communications, payment commitments and account activity.
• Escalating unresolved debts where appropriate and supporting legal recovery processes when required.
• Producing and analysing aged debtor reports, highlighting trends, risks and opportunities for improvement.
• Supporting cash flow forecasting through accurate reporting of expected payments.
• Working collaboratively with Finance, Sales and Operations teams to resolve billing queries and improve collection processes.
• Building strong relationships with clients and internal stakeholders to ensure a positive customer experience.
• Supporting continuous improvement initiatives, automation projects and system enhancements within the Credit Control function.
• Providing guidance and mentoring to junior Credit Controllers, sharing best practice across the team.
• Ensuring compliance with company policies, financial controls and data protection requirements.

What We're Looking For

We're looking for an experienced Credit Control professional with a proven track record of delivering strong cash collection results within a fast-paced commercial environment.

You'll ideally have:

• 4+ years' experience in Credit Control, Accounts Receivable or Debt Recovery.
• Proven success in reducing aged debt and improving cash collection performance.
• Experience managing high-value or strategically important customer accounts.
• Strong knowledge of credit control procedures, debt recovery and credit risk management.
• Excellent communication, negotiation and relationship-building skills.
• Strong analytical ability with excellent attention to detail.
• Experience producing financial reports and analysing debtor performance.
• Experience using accounting software such as Sage or similar ERP systems.
• Advanced Microsoft Excel skills for reporting, reconciliation and analysis.
• The ability to manage multiple priorities while working independently.
• A proactive mindset with a focus on continuous improvement and process optimisation.
• Previous experience mentoring or supporting junior colleagues would be advantageous.

Benefits of Working With Us

At Sanctuary Personnel and Seven Resourcing, we believe our people are our greatest asset. We offer a supportive, collaborative environment where individuals are recognised for their contribution and encouraged to develop their careers.

You'll benefit from:

• Competitive salary of £36,000 - £40,000 per annum.
• Clear opportunities for career progression within the Finance team.
• Ongoing training and professional development.
• A supportive, collaborative and friendly working environment. 
• Modern office based in Ipswich.
• Free onsite parking.
• Company events, team socials and recognition initiatives.
• Access to experienced colleagues and leadership support.
• Competitive holiday allowance and company benefits package.

Join Our Finance Team

If you're an experienced Senior Credit Controller, Credit Controller, Accounts Receivable Specialist, Collections Specialist, Sales Ledger Controller or Finance Officer looking for your next challenge, we'd love to hear from you.

Join Sanctuary Personnel and Seven Resourcing and become part of an ambitious, growing business where your expertise will make a real impact and your career can continue to develop.

Apply today to become our next Senior Credit Controller.

Voceer presents this job opportunity for Sanctuary Personnel, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Sanctuary Personnel, a reputable recruitment agency known for placing candidates in desirable positions.