Operations Manager - Care Home in London, London

London

permanent, full-time

£70,000 per annum

UK working eligibility only.

Working in London, London

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About Hospitality & Catering

Hospitality plays a central role in the UK economy, covering hotels, restaurants, events, and tourism. Careers range from chefs and front-of-house staff to hotel managers and event planners. Employers include independent businesses, large hotel chains, and catering groups. Demand remains high for skilled professionals in customer service and food preparation. Hospitality offers variety, creativity, and people-focused roles, often with flexible working hours and opportunities worldwide. The sector continues to adapt, with sustainability, food innovation, and guest experience shaping future growth.

Job Title:             Operations Manager – Luxury Care Home
Salary:                               Up to £70,000
Location:             London

My client is looking for an experienced Operations Manager to join a luxury care home in London. This is a hands-on leadership role overseeing the full guest journey across Front of House, Food & Beverage, Kitchen and Housekeeping. You’ll be responsible for maintaining exceptional service standards, developing teams and ensuring the operation runs seamlessly behind the scenes.

What You’ll Do

Lead day-to-day operations across F&B, Front of House, Kitchen and Housekeeping
Drive exceptional guest experience and luxury service standards
Lead, coach and develop a high-performing team
Oversee both front and back of house operations, ensuring strong communication between departments
Manage staffing, service delivery, standards and operational performance
Drive continuous improvement across the operation
Work closely with senior leadership to deliver commercial and operational objectives
Ensure excellent compliance, hygiene, health & safety and operational standards

What You’ll Bring

Proven experience as an Operations Manager or senior hospitality leader
Strong background in luxury hotels, private members clubs or high-end hospitality
Experience overseeing both FOH and BOH operations
Must have kitchen management experience
Excellent understanding of F&B, service and guest experience
A confident, hands-on leader who leads from the front
Exceptional attention to detail and high standards
Strong commercial awareness and organisational skills
Calm, polished and confident when operating in a demanding environment

Company benefits