It Service Desk Analyst in Chichester, South East

Chichester

temporary, full-time

£16.61 per hour

UK working eligibility only.

Working in Chichester, South East

Chichester, in West Sussex, is a historic cathedral city with a thriving local economy built on education, culture, and professional services. Tourism, retail, and the arts also play major roles, supported by Chichester Festival Theatre and the nearby South Downs National Park. The city’s economy includes strong employment in public administration, healthcare, and education, with employers such as the University of Chichester and NHS trusts. Good transport links via the A27 and rail connections to Portsmouth, Brighton, and London make it accessible for commuters and businesses. Job seekers can find opportunities in teaching, administration, hospitality, and creative industries. Ongoing housing and infrastructure development continues to support economic growth. With its blend of heritage, cultural life, and strong employment sectors, Chichester offers a desirable setting for both professional and personal fulfilment on the South Coast.

About IT & Telecoms

The IT and telecoms sector is central to the UK’s digital economy, powering the infrastructure and technology businesses rely on daily. From cloud computing and cybersecurity to mobile networks and software, this industry is constantly evolving, offering career paths that are both innovative and future-focused. Employers range from agile start-ups and SMEs to major players such as BT, Vodafone, and global tech giants. Demand is especially strong for software engineers, IT support specialists, network professionals, and cybersecurity experts. The rollout of 5G networks, fibre broadband, and rapid digital transformation across industries is fuelling further opportunities. IT roles increasingly overlap with areas like data science, AI, and cloud platforms, giving professionals the chance to specialise or adapt as technologies change. For candidates, careers in IT and telecoms bring competitive salaries, flexible working options, and strong progression opportunities. Employers in this sector often invest in training and certifications, ensuring staff stay ahead in one of the UK’s most dynamic and rewarding fields.

IT Service Desk Analyst L1
Location: Chichester, West Sussex
Job Type: Temporary
Hours: 37 hours per week
Contract: till March 31st 2027
Working Hours: Rotating shifts between 8:00am and 6:00pm
Pay Rate: £16.61 per hour PAYE / £21.01 per hour Umbrella
Working Pattern: Hybrid may be available once established in the role

Seven Resourcing are currently recruiting for an IT Service Desk Analyst L1 to join an enterprise IT Service Desk environment in Chichester on a temporary contract.

This is an excellent opportunity for an experienced 1st Line IT Support, Service Desk Analyst or Technical Support professional looking to develop their career within a large-scale IT support environment.

During onboarding and team mobilisation, attendance at the Chichester office may be required up to five days per week. Once established within the role, hybrid working may be available, subject to operational requirements.

The Role

As an IT Service Desk Analyst, you will provide high-quality, customer-focused first-line IT support, acting as the first point of contact for technical issues and service requests.

You will troubleshoot a range of hardware, software and access issues, log and manage incidents through an IT Service Management system and escalate more complex problems to second- and third-line support teams where required.

Key Responsibilities

Provide 1st Line IT Support to users via telephone, email and self-service portals
Act as the first point of contact for IT incidents and service requests
Log, categorise, prioritise and triage incidents using an IT Service Management (ITSM) platform
Troubleshoot and resolve first-line technical issues relating to hardware, mobile devices, printers and software applications
Provide support for basic networking and connectivity issues
Support users with Microsoft 365, Active Directory, SharePoint and Microsoft Exchange
Escalate unresolved or complex incidents to second- and third-line technical support teams
Maintain accurate records of incidents, requests and resolutions
Contribute to the development and maintenance of knowledge base articles, user guidance and technical documentation
Liaise with third-party suppliers where required to support incident resolution
Follow IT policies, security procedures and relevant compliance requirements
Support good practice relating to Cyber Essentials and ISO 27001
Provide a professional and customer-focused IT support service at all times
Prioritise workload effectively within a busy Service Desk environment

Requirements

Approximately 1–2 years' experience working within an IT Service Desk, 1st Line Support, Technical Support or similar environment
Good working knowledge of Microsoft 365
Knowledge of Active Directory, SharePoint and Microsoft Exchange
Experience using an enterprise ITSM platform
Strong troubleshooting and fault diagnosis skills
Logical and methodical approach to problem solving
Excellent customer service and communication skills
Ability to build positive working relationships with users and colleagues
Ability to prioritise workload and manage multiple support requests
Comfortable working within a fast-paced IT Service Desk environment

Why Work with Seven Resourcing?

At Seven Resourcing, we connect skilled professionals with meaningful opportunities where they can make a real difference. With nearly a decade of industry expertise, over 3,000 five-star reviews, and a reputation for award-winning service, we provide continuous support, career development, and access to rewarding roles that align with your experience and aspirations.

Voceer presents this job opportunity for Sanctuary Personnel, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Sanctuary Personnel, a reputable recruitment agency known for placing candidates in desirable positions.

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