Digital & Crm Manager in London, London

London
permanent, full-time
£60,000 - £65,000 per annum

UK working eligibility only.

Digital & CRM Manager

Location: London

Salary: £60,000-£65,000

Hospitality Industry

An exciting opportunity has arisen for a talented and commercially minded Digital & CRM Manager to join a growing, premium hospitality group in London. We are looking for a creative, analytical and highly organised individual who is passionate about digital marketing, customer engagement and delivering exceptional guest experiences. This role offers the opportunity to work across a portfolio of established hospitality venues, helping to strengthen digital performance, build meaningful guest relationships and support continued business growth.

Key Responsibilities:

  • Develop and implement effective digital marketing and CRM strategies across multiple venues
  • Plan, manage and optimise email marketing campaigns to drive engagement, retention and repeat visits
  • Manage customer databases, segmentation and personalised guest communications
  • Develop automated customer journeys and loyalty initiatives to enhance the guest experience
  • Monitor and analyse campaign performance, providing actionable insights and recommendations
  • Support digital acquisition, website performance and online customer engagement
  • Work closely with marketing, reservations and operations teams to ensure consistent brand messaging
  • Identify opportunities to increase customer lifetime value, bookings and revenue through data driven marketing

Experience:

  • Previous experience in a Digital Marketing, CRM or similar role, ideally within hospitality, luxury or lifestyle sectors
  • Strong knowledge of CRM platforms, email marketing tools and marketing automation
  • Experience with customer segmentation, data analysis and campaign reporting
  • A good understanding of digital marketing channels and customer acquisition
  • Excellent communication, organisational and project managements skills
  • A proactive, creative and commercially focused approach
  • Ability to manage multiple projects and work collaboratively across different teams

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Voceer presents this job opportunity for COREcruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by COREcruitment, a reputable recruitment agency known for placing candidates in desirable positions.

created 1 hour ago

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