Head Of Guest Care - London in London, London

The Role: Head of Guest Care

Location: North London

Sector: Serviced Apartments

Salary: £50,000pa

I am delighted to be working with this growing accommodation provider. We’re looking for a commercially astute, strategic, and dynamic Head of Guest Care to join their senior team and help scale the business over the next five years. This hands-on leadership role is perfect for someone who thrives in a small but growing company, enjoys autonomy, and excels in a results-driven environment.

About the Role
You’ll lead and optimise the Guest Care function, delivering exceptional end-to-end guest experiences across our portfolio. Responsible for all guest touchpoints—from booking to post-stay—you’ll ensure service excellence, consistency, and brand alignment.

Reporting to the Commercial Operations Director, you’ll manage and grow the in-house Guest Care team through 2026 and beyond, combining a hospitality mindset with strong operational and people leadership.

Key Responsibilities

• Own and enhance the guest journey, ensuring seamless service from check-in to check-out.
• Act as senior escalation point for complex issues, resolving them calmly and effectively.
• Lead, coach, and develop a high-performing Guest Care team.
• Optimise processes, tools, and systems for efficiency and scalability.
• Use data and feedback to improve performance and guest satisfaction.
• Maximise revenue growth through excellent ongoing guest care.

Skills & Experience

• Proven senior-level experience in hospitality, guest experience, or serviced accommodation.
• Strong leadership and team management skills.
• Outstanding communication and problem-solving abilities.
• Operationally focused, process-driven, and commercially minded.
• Confident, guest-obsessed, and adaptable in a fast-paced, entrepreneurial environment.

This is an office-based role, offering the opportunity to join an energetic, collaborative culture that values hands-on leadership and local engagement.

Are you ready to shape the future of guest care in a growing, ambitious business? Send me your CV today sheila@corecruitment.com

You must be able to live and work in the Uk without restriction.

To view all our vacancies, go to, www.corecruitment.com

Voceer presents this job opportunity for COREcruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by COREcruitment, a reputable recruitment agency known for placing candidates in desirable positions.