Front Office Manager - Luxury Boutique Hotel in London, London
UK working eligibility only.
Job Title: Front Office Manager – Boutique Hotel
Location: London
Salary: Up to £37,000 + Commission
We are seeking an experienced Front Office Manager to lead reception and front-of-house operations within a boutique hotel in London. This is a hands-on leadership role focused on delivering exceptional guest experience, driving upsells, and ensuring smooth day-to-day front office operations.
Key Responsibilities
- Lead and manage the front office team to deliver outstanding guest service
- Oversee daily reception, duty management, and front desk operations
- Drive up selling opportunities and maximise incentive performance
- Ensure smooth check-in/out processes and guest journey experience
- Manage rota planning, team performance, and training
- Work closely with senior management on service standards and improvements
- Ensure accurate system use and reporting via Opera Cloud
About You
- 5+ years’ experience in Front Office roles within hotels
- Experience as Assistant Reception Manager or senior supervisor
- Duty Manager experience
- Proven experience managing teams
- Strong knowledge of Opera Cloud
- Excellent communication and written English skills
- Confident using Microsoft Office
What You’ll Bring
- Strong leadership and hands-on operational approach
- A passion for guest experience and service excellence
- Commercial awareness with a focus on upselling
- Ability to thrive in a fast-paced hotel environment
If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.com
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Voceer presents this job opportunity for COREcruitment, a 50 person sized company who are categorized as a Recruitment Agency.
This position is being managed by COREcruitment, a reputable recruitment agency known for placing candidates in desirable positions.