Customer Support Coordinator – Hybrid Working Available & Immediate Start!

Job Title: Customer Support Coordinator

Location: Thurnscoe Business Park, Thurnscoe
Contract Type: Contract
Pay: Competitive hourly rate
Start Date: Immediate start available
Hybrid Working: Yes – hybrid working offered after initial training

We are seeking a proactive and organised Customer Support Coordinator to join our Plant Team on a contract basis. This is an excellent opportunity for someone with strong coordination skills—construction experience is ideal, but not essential.

About the Role

As a Customer Support Coordinator, you’ll support plant hire operations, manage requests from sites, coordinate breakdowns, and ensure suppliers and internal teams deliver within agreed timescales. The role requires excellent communication, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Receive and process requests from site personnel via telephone, Oracle, and email.

• Arrange on-hires and off-hires for internal plant first, then external suppliers when needed.

• Log and manage plant breakdowns through the call management system.

• Follow up on breakdowns, on-hires, and off-hires to ensure SLA compliance.

• Raise accurate and timely purchase orders to meet customer requirements.

• Resolve invoice and order queries escalated by the Plant Team Leader.

• Recommend improvements to enhance efficiency within the department.

• Document issues relating to the plant hire desk and escalate where required.

• Build and maintain strong relationships with suppliers, customers, and internal teams.

• Complete general administrative duties for the Plant Team.

• Support recommendations on increasing or reducing the plant hire fleet.

• Take ownership of assigned tasks and meet agreed deadlines.

• Update the daily lost hire register for internal plant failures.

Requirements

• Experience as a Customer Support Coordinator, hire desk administrator, scheduler, or similar role preferred.

• Construction or plant hire experience is ideal.

• Strong communication and organisational skills.

• Confident using IT systems (Oracle experience is an advantage).

• Ability to manage multiple requests and meet deadlines.

If you meet the above criteria and are interested apply today!

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Voceer presents this job opportunity for First Recruitment Group, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by First Recruitment Group, a reputable recruitment agency known for placing candidates in desirable positions.

All round workforce agency covering Recruitment, Payroll and Workforce Management. We are a global recruitment agency specialising in the Oil & Gas, Nuclear, Power, Water, Rail, Construction, Technology, Aerospace & Defence, Chemicals and Corporate sectors. Our specialist consultants help clients to recruit high quality candidates into temporary, contract and permanent roles at all levels. We proudly support a partnership culture by collaborating and adding value to build lasting client and candidate relationships.

#PeopleFirst