Group Reservations & Reception Manager in London, London

London

permanent, full-time

£55,000 per annum

UK working eligibility only.

Working in London, London

London is the UK’s capital and a global magnet for talent. Careers span finance in the City, fast‑growing fintech in Shoreditch, health and life sciences around Whitechapel, media in Soho, and government and policy in Westminster. Cross‑London transport, from the Elizabeth line to the Underground and an extensive bus network, keeps commutes practical across zones. Outside work, world‑class museums, food, and green parks create a vibrant lifestyle for every budget. Employers range from FTSE 100 headquarters to charities and high‑growth scale‑ups, so there are roles for graduates and seasoned specialists alike. On Voceer you’ll find the latest London vacancies—analyst, developer, nurse, project manager, retail leader—posted by employers who value ambition and diversity. Start your London job search with Voceer and connect with teams building the city’s next chapter.

About Hospitality & Catering

Hospitality plays a central role in the UK economy, covering hotels, restaurants, events, and tourism. Careers range from chefs and front-of-house staff to hotel managers and event planners. Employers include independent businesses, large hotel chains, and catering groups. Demand remains high for skilled professionals in customer service and food preparation. Hospitality offers variety, creativity, and people-focused roles, often with flexible working hours and opportunities worldwide. The sector continues to adapt, with sustainability, food innovation, and guest experience shaping future growth.

Group Reservations & Reception Manager

Location: London

Salary: Up to £55,000

I'm working with a premium hospitality group looking for a Group Reservations & Reception Manager to oversee the guest journey across multiple high-profile London venues.

This is a fantastic opportunity for someone who understands that reservations and reception are far more than diary management. The successful candidate will be responsible for leading teams, driving performance through SevenRooms, enhancing the guest experience and ensuring consistency across the estate.

The Role:

Lead and develop reception and reservations teams across multiple venues
Drive exceptional guest experience from initial booking through to departure
Manage and optimise SevenRooms, ensuring booking strategy, guest data and table management are fully maximised
Monitor key commercial KPIs including covers, occupancy, no-shows and guest engagement
Work closely with operations, events and marketing teams to maximise revenue opportunities
Support recruitment, training and development across reception and reservations functions
Ensure consistency of standards, communication and execution across all sites
Manage VIP guests, special requests and service recovery when required

The Person:

Previous experience in a Group Reservations, Reservations Manager, Reception Manager or Guest Experience leadership role
Strong SevenRooms experience is essential
Experience working across multiple sites or within a high-volume premium hospitality environment
Passionate about guest experience and building high-performing teams
Commercially minded with a strong understanding of the link between reservations and revenue
Organised, detail-focused and comfortable operating in a fast-paced environment
A confident leader who enjoys coaching, mentoring and developing people

Cvs to kate@corecruitment.com