Frontline Plus Officer - Intake Team in Barking, Essex

Job Title:
Frontline Plus Officer - Intake Team

Specialism:
Children's Social Care

Location:
Barking, Barking and Dagenham, UK

Salary:
£20.00 Hourly

Type:
Ongoing, Full Time/Part Time

Discover an extraordinary opportunity as a Frontline Plus Officer with our dedicated Intake Team in Children's Social Care in Barking, Barking and Dagenham. This ongoing role offers a fantastic hourly rate of £20.00 and the flexibility of full time or part time options, making it perfect for anyone looking to make a significant impact in the lives of children while maintaining the balance you need. Step into a role where every day is an adventure in helping communities thrive!

Perks and benefits

• Flexible Working: Choose between full time or part time work arrangements to best suit your lifestyle and maintain a great work-life balance.
• Varied Role: Enjoy the vibrant energy of working in a role where no two days are the same.
• Professional Development: Gain invaluable experience in a critical sector and enhance your CV and career opportunities with access to ongoing professional development.
• Community Impact: Elevate your satisfaction by making tangible impacts in the local community.

What you will do

• Act as the first point of contact for Children's Social Care enquiries via telephone, digital channels, and face-to-face interactions.
• Conduct initial assessments, pre-screening, triage activities, and first-contact resolution in line with established guidelines.
• Provide accurate information, advice, advocacy referrals, and signposting to statutory, community, and preventative services.
• Identify safeguarding concerns and escalate appropriately in line with local protocols and procedures.
• Maintain up-to-date knowledge of services and policies to provide excellent service and support.

Roles and Responsibilities

• Answer and manage a variety of enquiries and interactions regarding Children's Social Care.
• Carry out thorough assessments to determine the needs and next steps for callers and visitors.
• Offer precise information and guidance, making referrals to appropriate services.
• Responsibly address and escalate any safeguarding issues following predefined protocols.

Person Specification

Qualifications

• Educated to A-Level standard or equivalent experience, with a qualification in Health & Social Care, Customer Services, Public Services, or a related discipline being desirable.
• Evidence of ongoing professional development is preferred.

Experience

• You’ll have experience in Adult Social Care, customer access, assessment, housing support, health services, or a public sector contact environment.
• Handling complex enquiries involving vulnerable adults and safeguarding concerns will be a part of your expertise.

Working in Barking, Barking and Dagenham offers you the chance to be part of a lively, diverse community with a host of activities and amenities. With its commitment to development and community spirit, it's an ideal place to live and work, offering both professional growth and a wonderful lifestyle. Get ready to seize this exciting opportunity!

Working with Sanctuary Personnel

Sanctuary Personnel is a trusted and award-winning agency for roles. With an ‘Excellent’ rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience.

Apply now to join the Intake Team in Children's Social Care in Barking, Barking and Dagenham, UK and take the next step in your career with Sanctuary Personnel.