First Contact Support Officer in Redbridge, West Midlands

Are you ready to take the leap into a vibrant and dynamic workplace situated in the dynamic atmosphere of London?

We are on the hunt for a First Contact Support Officer who thrives on making a difference from the very first interaction. Based within a renowned yet exclusive London borough, this role is more than just a desk job; it is your chance to become the heartbeat of our community's support services. If you enjoy working collaboratively and desire growth, this permanent position might be your perfect match. With a competitive salary ranging from £31,290 to £32,655 annually, join us on this full-time journey where your skills will be both valued and rewarded. We pride ourselves on fostering a culture that nurtures innovation and supports career progression, making it an exciting opportunity you cannot miss.


Perks and benefits:

- Secure your future with a permanent, stable position that offers room for growth and development within our supportive community.
- Embrace the work-life balance with generous holiday entitlements to recharge and unwind in the bustling city of London.
- Continue your learning journey with access to exceptional training and career development opportunities that will keep your skills sharp and knowledge broad.
- Benefit from our inclusive work environment where diversity is celebrated and inclusivity is a core value.
- Enjoy the convenience of working in a well-connected location, placing you at the heart of London's vibrant energy.


What you will do:

- Navigate enquiries with finesse, using your exceptional written and spoken English skills to assist the public, professionals, and legal departments.
- Collaborate with a dedicated team to ensure all requests for support and protection are processed swiftly, including cases entering the MASH.
- Handle open cases with professionalism, directing them to the appropriate workers or teams in a timely manner.
- Manage low-level information requests and liaise seamlessly with professionals across Children’s Services and local partner agencies.
- Skillfully record and process telephone referrals, determining case status and details with an investigative mindset.
- Diligently process incoming contacts for ongoing cases, ensuring seamless transitions to responsible teams.
- Organise and manage meetings with precision, and where required, facilitate minute taking.
- Prepare and redact professional files, making them ready for review by other Local Authority Social Workers and professionals.
- Conduct data cleansing on the children’s system, maintaining accuracy and up-to-date records, including demographics and addresses.
- Engage with stakeholders primarily via email, sending and receiving communications as part of the information gathering process.
- Provide timely feedback to referrers within a 24-hour window.
- Support the management and organisation of the MASH inboxes.
- Contribute to system development, aligning efforts to bolster the social work process.
- Offer cover and support to team members, ensuring continuity and high service standards.
- Maintain awareness of child protection procedures within the borough.
- Collate and present case information for colleagues, acting as a crucial link within the MASH Team.
- Assist managers in monitoring performance against targets and representing the team at external meetings.
- Adapt flexibly to the evolving demands and pressures inherent in the service, ensuring consistent and proactive engagement.


Living and working in London is as exciting as the city itself, offering an unparalleled blend of culture, history, and modernity. Whether it is exploring vibrant neighbourhoods, enjoying a plethora of dining options, or immersing yourself in the city’s rich arts scene, London is a place where every day is an adventure. Join us to create a meaningful impact in a community-focused job while enjoying the diverse lifestyle London has to offer. Here, you will find not just a role, but a career and a vibrant life.


Working with Sanctuary Personnel:

Sanctuary Personnel is a trusted and award-winning agency for roles. With an ‘Excellent’ rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience.

Voceer presents this job opportunity for Sanctuary Personnel, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Sanctuary Personnel, a reputable recruitment agency known for placing candidates in desirable positions.