Explore jobs in the UK

Service Coordinator Are you looking for a role where you have the opportunity to progress your caree... Service Coordinator Are you looking for a role where you have the opportunity to progress your career further? Then this could be the role for you. We are recruiting for a service coordinator to be based near Ampthill. You will be joining an established UK-based business, that has built a strong reputation within the heavy equipment and construction industry, evolving from its engineering and machinery roots into a specialist equipment hire provider. Today, it offers a high-quality fleet of premium machinery to customers across a range of sectors, supported by extensive industry experience and a strong commitment to service.  Benefits of the Service Coordinator: Up to £32,000 DOEMonday to Friday 8am - 5pm20 days holiday plus bank holidays Opportunity for career progressionProvide in house training Job Role: As the service coordinator, you will be scheduling engineers diaries, as well as providing any administrative support.You will be dealing with customer enquiries either through the phone or by email.Promoting and upselling of products/parts to customers.You will be providing account management for a portfolio of sites and customers. Ensure all paperwork and logs on CRM systems are up to date.You will be liaising with facility and construction site managers to support any field activities.You will follow up on any quotes, creating purchase orders and ordering of any parts required.  Previous Experience:You will have previous experience as a service coordinator, service controller, service planner, or service administrator, workshop controller, or workshop scheduler. It would be ideal if you held a Full UK driving license. You will have previously worked within a busy, fast paced environment. It would be ideal if you had previous experience managing a team of engineers workloads, providing technical support to customers.Apply for the service coordinator role today, or call us on 01933 667229, email Rachel.Simpson@pathrecruitment.com 

ReceptionistLocation: StaffordHours:  Monday to FridayPayrate: £12.71 per hourImeediate StartThe rol... ReceptionistLocation: StaffordHours:  Monday to FridayPayrate: £12.71 per hourImeediate StartThe role: Our client is looking to recruit a friendly, professional and proactive Receptionist to join their team. This role will be responsible for providing a welcoming first point of contact for visitors and customers, while supporting the wider team with a range of administrative duties.The successful candidate will be organised, confident communicating with people at all levels and comfortable working in a busy office environment.Main Duties: Welcoming and signing in visitors, clients and contractorsAnswering and directing incoming telephone calls in a professional mannerManaging incoming and outgoing emails and correspondenceProviding a friendly and professional front-of-house serviceResponding to visitor and customer enquiriesManaging the reception area and ensuring it is kept presentableBooking and managing meeting rooms where requiredMaintaining accurate visitor and reception recordsLiaising with internal teams, clients and external visitorsProviding general administrative and clerical support to the wider teamAssisting with the organisation of meetings and appointmentsEnsuring reception procedures are followed effectivelySupporting the team with any other general administrative tasks as required About you: Previous experience in a reception, customer service or administration role is desirableExcellent communication and interpersonal skillsFriendly, professional and approachable mannerStrong organisational and time-management skillsExcellent attention to detailConfident answering a high volume of telephone callsComfortable using Microsoft Office and standard computer Interested? Call Esme on 01782 712230 or email esmes@kpir.co.ukINDCOM

Customer Service CoordinatorLocation:  Surrey Wheelchair Services Salary/Rate: £26,567.99Customer Se... Customer Service CoordinatorLocation:  Surrey Wheelchair Services Salary/Rate: £26,567.99Customer Service CoordinatorMonday to Friday 8.00am – 5.00pm, 40 hours a weekKingsway Business Park, Forsyth Road GU21 5SARewards & Benefits: Company Pension SchemeFree on-site parkingLife Assurance SchemeCompany Sick Pay SchemeWellbeing initiatives We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.The Role: Manage incoming calls and emails, answering any queries in a timely and professional manner.Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.Monitoring and progressing orders by checking with suppliers.Entering referral information for clinical triage via both telephone and email.General administration that supports daily activities and duties  What are we looking for? Strong experience in a similar busy and fast paced office environmentRelevant telephone-based customer service experienceGood attention to detail and accuracyPrevious administration and diary management experienceProfessional and confident manner on the telephone and through emailCompetent IT skills with Microsoft Office programmes and ability to learn new systems. This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.   INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Recruit4Staff is proud to be representing their client, a leading manufacturing company in their sea... Recruit4Staff is proud to be representing their client, a leading manufacturing company in their search for a Customer Service Advisor to work in their leading facility in Broxburn (Scotland).For the successful Customer Service Advisor, our client is offering: £28.000 - £ 31,000 depending on experience Monday - Thursday 8:45 am-5 pm and Fridays 8:45 am- 4:30 pm May consider part-hybrid working for the right candidates PermanentImmediate startModern office-based facilities.Ongoing training and future development25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each yearPrivate Medical SchemeDeath in Service Company pension planCompany sick payHealth Care SchemeCycle to work Scheme The Role - Customer Service Advisor: Accepting incoming callsTo provide administrative support to the CSC activities of the Service department.Liaise with customers to provide a consistently high level of customer serviceRaising quotes, estimates and invoices for chargeable workResponding to customer enquiries for breakdowns and servicingLiaising with Depot, ASCs and Central Service team regarding all aspects of on-call or service contracts.Day-to-day administrationPassing calls to the controllers  What our client is looking for in a Customer Service Advisor Customer Service Advisor: dealership experience is required - ESSENTIAL.Good written and verbal communication skillsGood IT Skills- ESSENTIALMust be able to work in a team environment.SAP or Salesforce Experience - DESIRABLE Key Skills or Similar Job Titles as the Customer Service Advisor:Service Advisor, Service Planner, Service Admin, Office Administrator, Office Admin, Administrator, AdministrationThe Customer Service Advisor position is Commutable From: Scotland, Broxburn, Livingston, Cumbernauld, Edinburgh, West Lothian For further information about this and other positions, please apply now.   This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited which is operating as a recruitment agency, agent, agency, employment agency, or employment business.

Customer Service AdvisorLocation: Crewe Contract: Temporary – 3 Months Pay Rate: £12.76 per hour Hou... Customer Service AdvisorLocation: Crewe Contract: Temporary – 3 Months Pay Rate: £12.76 per hour Hours: Part TimeAre you a friendly, customer-focused individual who enjoys helping people and finding solutions? We’re looking for a Customer Service Advisor to join a team in Crewe on a temporary 3-month basis.This is a great opportunity for someone with previous customer service experience who is confident communicating with customers and can provide a professional and positive experience across every interaction.Key Duties Deliver a friendly, professional and customer-focused service across all interactions.Respond to customer enquiries promptly and efficiently via telephone and email.Accurately process customer orders, returns, payments and refunds.Keep up to date with new products, services and business updates to ensure customers receive accurate information.Investigate and resolve order-related queries, taking ownership of issues and identifying effective solutions.Build positive relationships with customers and ensure their needs are understood and addressed. Key Skills & Experience A minimum of 2 years’ customer service experience is required.Excellent verbal and written communication skills.A positive, approachable and professional manner.Confident communicating with customers via both phone and email.Strong problem-solving skills with the ability to resolve queries effectively.Good attention to detail and the ability to work efficiently in a busy environment. If you are interested in the role please apply directly or you can email your CV over to EllieC@kpir.co.uk. You can also call Ellie on 01270 589943.INDCOM

Complaints ManagerFull-time, On-site at Liverpool / Speke Circa £40,000 DOEAre you an experienced c... Complaints ManagerFull-time, On-site at Liverpool / Speke Circa £40,000 DOEAre you an experienced complaints professional who enjoys getting to the heart of an issue, finding the right resolution and using what you learn to make things better?My client is a fast-paced, growing small business with a national supplier network, looking for an experienced Complaints Manager to take ownership of complaints and escalations and help shape and strengthen the way they are managed across the business.This is a hands-on, onsite role where you will manage complex issues through to resolution, while also identifying trends, improving processes and driving greater ownership and consistency across the business.What you'll be doing Taking ownership of complaints and escalations from acknowledgement through to resolution.Investigating issues and working with internal teams and suppliers to establish the facts.Handling complex or sensitive customer situations and agreeing fair, commercially sensible resolutions.Developing and improving the complaints process, ensuring a clear and consistent approach across the business.Identifying trends, recurring issues and root causes, turning these into practical service improvements.Providing clear complaints reporting and insight to the leadership team, highlighting key risks, themes and actions.Working across the business to drive ownership, improve service standards and ensure agreed actions are followed through.Using learning from complaints to help prevent repeat issues and improve the overall customer experience. About youYou will have proven experience managing customer complaints, escalations or complex service issues, with strong investigation and problem-solving skills. A confident communicator, you'll be comfortable handling challenging conversations and able to balance customer needs with commercial considerations. You'll be organised, practical and confident working across the business to find solutions and get things resolved.Experience within roadside assistance, fleet, logistics, automotive, contact centre operations or another fast-paced service environment would be an advantage.This is a great opportunity to join a small, growing business where you will have real ownership and the opportunity to make a visible difference, working with a great team.Interested? We would love to hear from you.  INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

We are recruiting for Customers Service Advisor, you will support the administration and processing... We are recruiting for Customers Service Advisor, you will support the administration and processing of taxi licensing applications, ensuring compliance with legislation, council policies, and statutory requirements. The role requires accuracy, professionalism, and excellent customer service skills.Customer Service Advisor benefits: Local Government Pension SchemeGenerous annual leave entitlement plus bank holidaysFlexible working arrangementsStructured training and development programmeHybrid / fully remote working following trainingEmployee wellbeing and support servicesCareer progression opportunitiesTraining is included to prepare you for this role.   Customer Service Advisor role: As a taxi licensing officer, you will play a key role within the Licensing team, supporting the administration, assessment, and processing of taxi licensing applications in line with legislation, council policies, and statutory timescales. The role requires a high level of accuracy, professionalism, and strong customer communication skills, the role can be undertaken on a hybrid or fully remote basis, subject to satisfactory performance and service requirements. This position is ideal for candidates who are detail‑focused, process‑driven, and confident working independently while contributing to a wider regulatory team.Customer Service Advisor pay: £25,000 - £30,000 per annum.

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supportin... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour. 

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supportin... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour. 

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supportin... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour. 

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supportin... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour. 

Customer Service Administrator                                     Reports to:  Assistant Ops Manage... Customer Service Administrator                                     Reports to:  Assistant Ops ManagerBased at: Cambridge and Peterborough site in Huntingdon. Salary: £12.83 per hourFiixed term initially until 31/01/2027Full-time, 40 hours - 8:30am-17:00pm Mon-FridayJob purpose: To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.Key Responsibilities: Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer systemInputting and retrieving data from the in-house computer systemProvide product information by answering questions and helping, where possibleTelephone engineers out in field to  pass on  relevant information about emergency repairs in a timely manner.Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requestsProblem solving by clarifying issues, researching and exploring answers and alternative solutionsEscalating unresolved problemsActively responsible for building teamwork and working together as a teamAdhering to Equal Opportunities and Dignity at Work as per the company policyAny other duties relating to the role as requested by your line manager or the Company. Skills and Qualifications: Minimum 2 years proven experience of call handlingMinimum 2 years proven experience of data entryAccuracy at record keepingI.T. skills Additional skills/ experience Strong personable natureTeam playerExperience of working in a pressurised call centre environmentMulti-taskingCustomer focusedSelf-motivatorProblem solving skillsGood telephony skillsDependability. Confidentiality:While carrying out the work involved with this position, the role will become party to confidential information including service user information.  It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.  INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supportin... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour. 

Customer Account ManagerWe are seeking a Customer Account Manager to build and maintain strong relat... Customer Account ManagerWe are seeking a Customer Account Manager to build and maintain strong relationships with clients, understand their needs, and ensure a high level of customer satisfaction.Key Responsibilities:Manage and develop relationships with assigned customer accounts.Serve as the primary point of contact for clients.Understand customer needs and recommend appropriate solutions.Respond to customer questions, concerns, and requests promptly.Monitor account activity, customer satisfaction, and retention.Identify opportunities for account growth and additional services.Work closely with sales, operations, and support teams to resolve issues.Maintain accurate customer and account records.Prepare account updates and reports when required.Requirements:Strong communication and interpersonal skills.Customer-focused approach and professional attitude.Ability to build long-term client relationships.Strong organization and time-management skills.Ability to work independently and as part of a team.Previous customer service, account management, sales, or client relationship experience is an advantage.Employment: Full-timeWork arrangement: Remote or hybrid depending on the position.

We’re recruiting Customer Service Advisors earning £12.71 per hour. You will be supporting custo... We’re recruiting Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Customer Service Advisor benefits: 30 days paid annual leave (pro-rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal-time support while workingFlexible working patterns to support work-lifeTraining is included to prepare you for this role Customer Service Advisor role:As a Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi-channel platformsProvide accurate information, resolve queries and deliver high-quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer-first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Customer Service Advisor pay:£12.71 per hour.