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Date Posted
Preston , North West
permanent, full-time
£36,000 - £40,000 per annum

Hire Manager role in Preston for leading equipment rental company. £36,000–£40,000, bonus, healthcar... Hire Manager role in Preston for leading equipment rental company. £36,000–£40,000, bonus, healthcare, managing team, excellent progression opportunities. We are working with a well-established and growing equipment rental business supporting major infrastructure, construction, and industrial projects across the UK. With a strong reputation for service excellence and reliability, they pride themselves on investing in their people, systems, and equipment. This is an exciting opportunity for a Hire Manager to join a high-performing team within a fast-paced customer-focused environment. Key Benefits of the Hire Manager:  Salary between £36,000 and £40,000Bonus schemeUp to 25 days holiday plus bank holidaysPension schemeHealthcare schemeClear progression opportunities within a growing businessLeadership role managing an established team About the Role (Hire Manager) As a Hire Manager, you will be the key point of contact on-site in Preston, overseeing all hire desk operations while leading a team of four Hire Controllers. The Hire Manager will ensure all customer interactions and equipment hires are handled efficiently and in line with service expectations.A typical day as a Hire Manager will include monitoring team performance, driving productivity, liaising with depots to ensure equipment availability, and resolving any hire queries. Producing reports for senior leadership and identify training needs to continuously improve team performance. About You (Hire Manager) To be successful as a Hire Manager, you will have previous experience within the equipment rental or hire industry, along with proven leadership experience in a fast-paced customer service environment.The ideal Hire Manager will demonstrate strong organisational skills, confidence in managing stakeholders, and a proactive approach to problem-solving. A high level of computer literacy, particularly in Microsoft Excel, is essential for the Hire Manager role.To be successful in this role, you may have worked as a: Hire Desk Manager, Rental Manager, Plant Hire Manager, Customer Service Manager, Hire Controller Supervisor, Depot Manager, Equipment Hire Manager, Service Desk Manager, Operations Supervisor, Branch Manager Next Steps If you are an experienced Hire Manager looking for your next challenge in Preston, apply today. Contact Georgina on 01933667220 or georgina.wittich@pathrecruitment.com to find out more information! 

created 16 minutes ago
Warrington , North West
permanent, full-time
£36,000 - £40,000 per annum

Hire Manager role in Warrington for leading equipment rental company. £36,000–£40,000, bonus, health... Hire Manager role in Warrington for leading equipment rental company. £36,000–£40,000, bonus, healthcare, managing team, excellent progression opportunities. We are working with a well-established and growing equipment rental business supporting major infrastructure, construction, and industrial projects across the UK. With a strong reputation for service excellence and reliability, they pride themselves on investing in their people, systems, and equipment. This is an exciting opportunity for a Hire Manager to join a high-performing team within a fast-paced customer-focused environment. Key Benefits of the Hire Manager: Salary between £36,000 and £40,000Bonus schemeUp to 25 days holiday plus bank holidaysPension schemeHealthcare schemeClear progression opportunities within a growing businessLeadership role managing an established team About the Role (Hire Manager) As a Hire Manager, you will be the key point of contact on-site in Warrington, overseeing all hire desk operations while leading a team of four Hire Controllers. The Hire Manager will ensure all customer interactions and equipment hires are handled efficiently and in line with service expectations.A typical day as a Hire Manager will include monitoring team performance, driving productivity, liaising with depots to ensure equipment availability, and resolving any hire queries.Responsible for producing reports for senior leadership and identify training needs to continuously improve team performance. About You (Hire Manager) To be successful as a Hire Manager, you will have previous experience within the equipment rental or hire industry, along with proven leadership experience in a fast-paced customer service environment.The ideal Hire Manager will demonstrate strong organisational skills, confidence in managing stakeholders, and a proactive approach to problem-solving. A high level of computer literacy, particularly in Microsoft Excel, is essential for the Hire Manager role. To be successful in this role, you may have worked as a: Hire Desk Manager, Rental Manager, Senior Hire Controller, Plant Hire Manager, Customer Service Manager, Hire Controller Supervisor, Depot Manager, Equipment Hire Manager, Service Desk Manager, Operations Supervisor, Branch Manager Next Steps If you are an experienced Hire Manager looking for your next challenge in Warrington, apply today. Contact Georgina to find out more information on 01933667220 or georgina.wittich@pathrecruitment.com! 

created 30 minutes ago
Warrington , North West
permanent, full-time
£35,000 - £42,000 per annum

Plant Service Controller - Car allowance plus Great Benefits! Based near Warrington. Here's your cha... Plant Service Controller - Car allowance plus Great Benefits! Based near Warrington. Here's your chance to be noticed and rewarded! As a Plant Service Controller, join a fantastic team with 25 days holiday, and a company that truly values its employees. Ready for the next step in your career?Benefits for the Plant Service Controller: Salary up to £40,000 depending on experienceCar allowance Free on-site parking25 days holiday + bank holidaysCompany health benefit scheme The Company: Over 40 years of success in the industryWell-established company hiring earth-moving equipment to the quarry industryKnown for exceptional customer service and high-quality equipmentSeeking a service controller to support continued growth and success The Role of the Plant Service Controller: As a Plant Service Controller, you'll be responsible for ensuring the smooth operation of the plant hire service. Key responsibilities include: Coordinating with the parts department for timely delivery of parts.Ensuring all documentation is completed accurately and on time.Providing training and guidance to the customer service team.Manage and supervise engineer locations to ensure they attend the right jobs by working closely with the after-sales and administrative teams.Participating in an on-call rota and attending national and international meetings/exhibitions as required. To be successful in this Plant Service Controller role, you may have worked as a: Customer Service Advisor, Hire Controller, Service Co-ordinator, Rental Administrator, Rental Manager, Hire Coordinator, Customer Service Administrator, Service Controller, or Hire Administrator. Experience in plant hire, tool hire, powered access, builders' merchants, commercial vehicles, agriculture, or construction hire would be an advantageous.Ready to take the next step? Hit apply on this Service Controller role today, and Rachel will be in touch to discuss further!

created 42 minutes ago
Harrogate
permanent, full-time
£30,000 - £33,000 per annum

Customer Relationship ManagerCompetitive salary – dependent on experience(£30k raising to £33k on su... Customer Relationship ManagerCompetitive salary – dependent on experience(£30k raising to £33k on successful completing of probation period)Full Time, Permanent.Harrogate (HG2) Are you someone that likes to make things happen?Are you organised and customer focused? If this is you, then we have an exciting opportunity to join an established and respected Printed Circuit Board (PCB) specialist.Fineline VAR are the UK subsidiary of Fineline Global, one of the world’s leading suppliers of PCB’s. Following continued growth, we are looking for a Customer Relationship Manager to join our team who is focused on providing a first-class service to manage our customers’ needs.We put customer service at the heart of what we do and working from our offices in Harrogate, you will provide dedicated account management support and build strong relationships with our ever-expanding consumer base.General Job DescriptionThe role of Customer Relationship Manager is an office-based position that provides value-add services by maintaining a strong collaborative relationship with our customers. The key responsibilities are centred on order management, stock management, and reporting to our customers to ensure forecasts are managed in line with the commercial requirements of the company (including margin, aged stock, freight). These activities are alongside assisting in growing our business and keeping our company values at the core of what you do.Duties include: Proactive, transaction focused, and committed account management to provide solutions to our customers.Order management including order placement, forecast and stock management.Building strong relationships with customers to ensure ongoing transactional and strategic needs are met.Telephone communication with customers in a confident & professional manner alongside electronic communication methods.Working with internally and externally based colleagues to develop and grow accounts through acquisition of new business and taking market share from competitors.Occasional travel is expected as part of fulfilling the role.Undertake any other reasonable duties required in line with capabilities and the needs of the company and its clients. You will possess: Excellent verbal & written communication skills.A structured and independent way of thinking.An open mind to new ways of working and have the initiative to bring new ideas to the table.Ability to proactively manage customers and provide a positive customer service experience.Experience and confidence in general computer-based systems (excel, email, CRM).Ability to work in an open-office environment.Attention to detail.A desire to progress. Work Experience Requirements Customer service focused.Office working experience.PCB industry knowledge preferred but not required. Education Requirements: O’Level / GSCE minimum (or equivalent).  INDLS           Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

created 1 hour ago
St Asaph
permanent, full-time
£24784.50 per annum

Recruit4staff are representing a well-established lawn care business in their search for a Customer... Recruit4staff are representing a well-established lawn care business in their search for a Customer Service Advisor to work in St AsaphJob Details: Pay: £24,784.50 per annumHours of Work: Earlies & Lates rotating weekly. Week 1 Monday to Friday 8:30am–4:30pm & Week 2 Monday to Friday 9:30am–5:30pm with 1 Saturday morning in every 4 weeks (paid at time and a half)Duration: PermanentBenefits: 22 days holiday plus bank holidays (increasing to 26 with service), medical cash plan, Christmas shutdown, free lawn treatments, enhanced paternity & maternity pay, company sick pay, 24 hour Employee Assistance Helpline, store discounts, long service awards, Employee of the Month awards, pension Job Role: As a Customer Service Advisor, you will engage with customers across phone, email, live chat, and post, delivering excellent service and expert advice. The Customer Service Advisor will take ownership of customer journeys, ensuring first contact resolution wherever possible. You will recommend treatments based on lawn condition, upsell services where appropriate, and manage customer accounts including setting up direct debits and scheduling treatments. Working as a Customer Service Advisor, you will collaborate with internal teams, maintain accurate records, and ensure all KPIs and service standards are met.Essential Skills, Experience, or Qualifications: Previous experience in a Customer Service Advisor or similar roleExcellent written and verbal communication skillsStrong customer-first approachAbility to work towards and achieve KPIsWillingness to learn and develop within the Customer Service Advisor role Advantageous Skills, Experience, or Qualifications Experience using Salesforce and Microsoft Office programmesStrong teamwork and cross-department communication skills Additional Information Opportunity to develop within the companySupportive team environment focused on continuous improvement Commutable From: St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, WrexhamSimilar Job Titles: Customer Service Representative, Sales Advisor, Sales Admin, Customer Service, Sales Executive, Sales Administrator, Call Centre Operative, Telesales, Telesales AdvisorFor further information about this Customer Service Advisor and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

created 8 hours ago
Bridlington , Yorkshire and The Humber
permanent, full-time
£24865.53 per annum

We’re recruiting for Learner Engagement Advisors to earn up to £24,865.53 per annum + bonus availabl... We’re recruiting for Learner Engagement Advisors to earn up to £24,865.53 per annum + bonus available.Training is included to prepare you for this roleLearner Engagement Advisor role:   This is an exciting opportunity to join a fantastic organisation as a Learner Engagement Advisor, the main responsibilities of the Learner Engagement Advisor is to complete enrolment activity with pre-qualified learners wishing to embark on a pre-employment training course. Learner Engagement Advisors will complete all onboarding paperwork with prospective learners along with the online pre induction checks, offering high quality CIAG throughout and supporting learners with getting ready to start their learning journey with B2W group.Main Duties include:• Complete all enrolments scheduled by the learner recruitment team• Manage diary effectively to meet weekly enrolment activity targets• Give clear and accurate information relating to the jobs and courses.• Manage candidate expectations• Carry put effective pre induction session for all online learners ensuring they are readyfor first day in learning• Attend open days and carry out F2F enrolment if needed – (subject to availability andlocations)• To ensure the candidate onboarding process is followed to guarantee a high-qualitylearner experience• Actively track and report back on DNA’s to Team leader to support improvements inthe learner recruitment process• Ensure all administrative tasks including enrolment and induction paperwork arecompleted timely and accurately• To deliver outstanding Information, Advice and Guidance to new and existing learners• Support skills delivery team with learner day 1 experience and retention for newlearners to support retention KPIs• Build and maintain strong working relationships with key departments• Always adhere to GDPR regulations.• Ensure all training and CPD opportunities are undertaken• Attend all meetings and company updatesLearner Engagement Advisor role:  £24,865.53 per annum + bonus available.

created 1 day ago
Bournemouth , South West
permanent, full-time
£12.71 - £14 per hour

We are recruiting for Customer Service Representatives earning up to £14.00 per hour across Front of... We are recruiting for Customer Service Representatives earning up to £14.00 per hour across Front of House, Back of House. Each role plays a key part in delivering great customer experiences, maintaining high standards, and working efficiently in a fast-paced environment. Reliability, teamwork, and a strong work ethic are essential for all positions.Customer Service Representative benefits:  Discounted Meal and discounted parking while on shiftsEmployee DiscountsFriends and Family Discount AppAward-winning training, apprenticeships and development programsHealth & Wellbeing Support Training is included to prepare you for this role.Customer Service Representative roles: Front of House roles (Bar staff, Waiting-on staff and Barista) will involve direct customer service, working on the bar or waiting on tables. For bar, will be required to display strong customer service skills, cash handle, serve drinks, while maintaining a clean and hygienic working environment. Waiting-on, will involve taking customer orders, relaying said orders to the kitchen, returning with the food order. Will also be required to take payments.Back of House roles (Kitchen Porters, Kitchen Assistants, Commis Chefs, Central Food Production) will be involved in preparation of food orders. Will be under the direction of the Chef, although over time, will be expected to step up, take responsibility and use initiative.Customer Service Representative pay: £12.71 - £14.00 per hour. Additional £1.20 p/h between the hours of 12am-6am

created 1 day ago
Liverpool , North West
permanent, full-time
£12.71 - £12.90 per hour

We are recruiting for Customer Service Representatives earning up to £12.90 per hour across Front of... We are recruiting for Customer Service Representatives earning up to £12.90 per hour across Front of House, Back of House. Each role plays a key part in delivering great customer experiences, maintaining high standards, and working efficiently in a fast-paced environment. Reliability, teamwork, and a strong work ethic are essential for all positions.Customer Service Representative benefits:  Discounted Meal and discounted parking while on shiftsEmployee DiscountsFriends and Family Discount AppAward-winning training, apprenticeships and development programsHealth & Wellbeing Support Training is included to prepare you for this role. Customer Service Representative roles: Front of House roles involve direct customer service on the bar or floor, including serving drinks, taking and relaying food orders, handling payments, and keeping customer areas clean and welcoming. These roles require energy, enthusiasm, strong communication skills, and the ability to multitask and thrive in a busy environment.Back of House roles focus on food preparation and kitchen support under the direction of the Chef, with opportunities to take on greater responsibility over time. Team members must work well under pressure, communicate effectively, and maintain high hygiene standards. Previous experience is beneficial but not essential for motivated, quick learners. Candidates must be comfortable handling all food types, including meats, with development opportunities available for those passionate about a career in the food industry.Customer Service Representative pay: £12.71 - £12.90 per hour. Additional £1.20 p/h between the hours of 12am-6am

created 1 day ago
Derby , East Midlands
permanent, full-time
£12.71 per hour

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting cu... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour.

created 1 day ago
Beverley , Yorkshire and The Humber
permanent, full-time
£12.71 per hour

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting cu... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour.

created 1 day ago
Bridlington , Yorkshire and The Humber
permanent, full-time
£12.71 per hour

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting cu... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour.

created 1 day ago
York , Yorkshire and The Humber
permanent, full-time
£12.71 per hour

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting cu... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour.

created 1 day ago
Middlesbrough , North East
permanent, full-time
£12.71 per hour

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting cu... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour.

created 1 day ago
Nottingham , East Midlands
permanent, full-time
£26,200 per annum

Are you someone who enjoys solving problems? Perhaps you have a passion for gaming or enjoy tinkerin... Are you someone who enjoys solving problems? Perhaps you have a passion for gaming or enjoy tinkering with technology?If so, you already have transferable skills that could help you thrive in a Customer Service Billing Support roleThis role involves speaking with customers over the phone, assisting with a range of billing-related queries. Whether it’s a straightforward question or something that requires more time and ownership, you’ll be there to support customers every step of the way.No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.CANDIDATE REQUIREMENTS Ability to work collaboratively in a team environmentProblem-solving skills and a proactive approach to identifying potential security issuesGood communication skills to effectively document and report security findings Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

created 6 days ago
Liverpool , North West
permanent, full-time
£12.71 per hour

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting cu... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour.

created 6 days ago