Hire Desk Controller Hire Desk Controller required in Aberdeen for established equipment rental busi... Hire Desk Controller Hire Desk Controller required in Aberdeen for established equipment rental business. Monday–Friday role, £30,000–£35,000 salary, great benefits and career stability. The company: We are working with a well-established equipment rental business with a strong reputation for reliability, service, and long-term customer relationships. With decades of experience supplying equipment across the construction and infrastructure sectors, the company continues to invest in people, technology, and service excellence.Due to continued growth, they are looking to recruit a Hire Desk Controller to join their busy depot team in Aberdeen. This Hire Desk Controller position offers stability, structured working hours, and the opportunity to develop within a respected organisation in the equipment rental industry. Key Benefits Basic salary between £30,000 and £35,000 per year Monday to Friday working hours providing a strong work–life balance Up to 25 days annual leave plus bank holidays Pension scheme Healthcare scheme Employee discount scheme Long-term career opportunities within a well-established equipment rental business Supportive and professional team environment About the Role (Key Responsibilities) As a Hire Desk Controller, you will be responsible for coordinating equipment hires and supporting customers from enquiry through to off-hire. This Hire Desk Controller role sits at the centre of the depot operation and plays a key part in delivering excellent customer service.Typical responsibilities include: Managing inbound hire enquiries and converting them into bookings Scheduling equipment deliveries and collections Liaising with drivers, engineers, and yard teams Processing hire contracts, extensions, and off-hires Building relationships with new and existing customers Ensuring equipment availability and accurate system records Supporting depot operations and maintaining service standards This Hire Desk Controller role is ideal for someone who enjoys a fast-paced environment and takes pride in delivering excellent customer service. About You (Skills & Experience) To succeed as a Hire Desk Controller, you will ideally have experience in a customer service or hire desk environment.You may have: Experience working in equipment rental, plant hire, tool hire, or construction supply Strong organisational and communication skills Confidence handling customer enquiries and coordinating bookings Good IT skills and the ability to manage hire systems A proactive and team-focused approach Candidates with experience as a Hire Desk Controller or similar hire coordination roles are highly encouraged to apply. To be successful in this role, you may have worked as a: Hire Controller, Plant Hire Controller, Rental Controller, Tool Hire Controller, Hire Desk Coordinator, Equipment Hire Coordinator, Plant Hire Administrator, Rental Desk Controller, Hire Desk Administrator, Hire Coordinator. Next Steps (Call to Action) If you are looking for a stable opportunity as a Hire Desk Controller within a respected equipment rental business in Aberdeen, we would love to hear from you.Apply today to find out more. We welcome applications from candidates of all backgrounds and are committed to inclusive and fair recruitment practices
Explore jobs in the UK
Returned 67 jobs
Hire Desk Controller required near Glasgow for established equipment rental business. Monday-Friday... Hire Desk Controller required near Glasgow for established equipment rental business. Monday-Friday role, £28,000-£31,000 salary, great benefits and career stability.About Us We are working with a well-established equipment rental business with a strong reputation for reliability, service, and long-term customer relationships. With decades of experience supplying equipment across the construction and infrastructure sectors, the company continues to invest in people, technology, and service excellence.Due to continued growth, they are looking to recruit a Hire Desk Controller to join their busy depot team in Aberdeen. This Hire Desk Controller position offers stability, structured working hours, and the opportunity to develop within a respected organisation in the equipment rental industry.Key Benefits Basic salary between £28,000 and £31,000 per yearMonday to Friday working hours providing a strong work-life balanceUp to 25 days annual leave plus bank holidaysPension schemeHealthcare schemeEmployee discount schemeLong-term career opportunities within a well-established equipment rental businessSupportive and professional team environment About the Role As a Hire Desk Controller, you will be responsible for coordinating equipment hires and supporting customers from enquiry through to off-hire. This Hire Desk Controller role sits at the centre of the depot operation and plays a key part in delivering excellent customer service.Typical responsibilities include: Managing inbound hire enquiries and converting them into bookingsScheduling equipment deliveries and collectionsLiaising with drivers, engineers, and yard teamsProcessing hire contracts, extensions, and off-hiresBuilding relationships with new and existing customersEnsuring equipment availability and accurate system recordsSupporting depot operations and maintaining service standards This Hire Desk Controller role is ideal for someone who enjoys a fast-paced environment and takes pride in delivering excellent customer service.About You To succeed as a Hire Desk Controller, you will ideally have experience in a customer service or hire desk environment.You may have: Experience working in equipment rental, plant hire, tool hire, or construction supplyStrong organisational and communication skillsConfidence handling customer enquiries and coordinating bookingsGood IT skills and the ability to manage hire systemsA proactive and team-focused approach Candidates with experience as a Hire Desk Controller or similar hire coordination roles are highly encouraged to apply.To be successful in this role, you may have worked as a:Hire Controller, Plant Hire Controller, Rental Controller, Tool Hire Controller, Hire Desk Coordinator, Equipment Hire Coordinator, Plant Hire Administrator, Rental Desk Controller, Hire Desk Administrator, Hire Coordinator.If you are looking for a stable opportunity as a Hire Desk Controller within a respected equipment rental business near Glasgow, we would love to hear from you.Apply today to find out more. We welcome applications from candidates of all backgrounds and are committed to inclusive and fair recruitment practices
An established construction support business is seeking an experienced Plant Manager to oversee the... An established construction support business is seeking an experienced Plant Manager to oversee the daily operations of a busy plant yard near Northwood. Salary up to £60,000 depending on experience, plus vehicle.Benefits: Up to £60,000 salary depending on experience28 days holiday including Bank HolidaysCompany CarMonday to Friday working hours The Company:An award-winning UK construction services company is looking for a Plant Manager to lead and optimise yard and equipment operations. With over 30 years' experience, the business delivers fully integrated construction solutions and continuously evolves to support projects efficiently and safely.Duties of the Plant Manager As the plant manager, you will oversee the day-to-day plant yard operations, ensuring safety, efficiency, and high standards.Lead and motivate a mixed, long-standing team.Oversee the Hire Desk and ensure plant, tools, and non-mechanical hire equipment are available and hire-ready.Manage servicing, repairs, inspections, and compliance across a wide equipment portfolio including formwork, falsework, excavators, small plant, lifting equipment, welfare units, and concrete pumps.Work closely with the Transport Manager on maintenance, vehicle safety checks, and O Licence compliance.Maintain accurate records for testing, hire readiness, damages, and compliance.Drive continuous improvement and recover chargeable damages where applicable. About You Proven experience in plant yard or equipment operations management.Strong people management and leadership skills.Experience with formwork and non-mechanical hire equipment preferred, but will also consider candidates with plant hire background.You will have previously worked as a plant manager, yard manager, depot manager, site manager, service manager, yard supervisor or similar.Strong understanding of health & safety, transport, and equipment compliance. Apply for the plant manager role today, or contact us on 01933 667229 or rachel.simpson@pathrecruitment.com
Engineering Manager position available! Up to £55k per annum and company vehicle, working for a lead... Engineering Manager position available! Up to £55k per annum and company vehicle, working for a leading hire company that supply a range of equipment including pumps, compressors and power generation, who have depots located throughout the UK.Benefits of the Engineering Manager role: Salary up to £55,000 per year depending on experience.Company vehicle or Car AllowanceComprehensive training & career development opportunitiesEmployee discount schemes & staff perksExtra holiday entitlementCompany pension scheme & Employee Assistance ProgrammeRecognition & reward schemes The CompanyYou will be joining a reputable hire company as a engineering manager with a strong industry reputation, with excellent career progression and ongoing training opportunities available. You would be working as a service manager within a positive, supportive work culture and a focus on employee development.Responsibilities the Engineering Manager include: Managing a team of circa 14 people including fitters and driversLead the team to deliver high standards across the depot.Achieve targets on sales, profit, stock management and customer satisfaction.Ensure compliance with company systems policies and proceduresCarry out P&L's, budgeting and any administration tasks.Develop relationships with key customers, ensuring high service delivery standardsChampion Health, Safety, Quality, and Environmental (HSQE) standards. To be successful in this Engineering Manager role you will have: Strong team leadership and coaching skillsExceptional organisational and time-management skillsExperience with profit and loss.Knowledge of Microsoft Office.Relevant experience in pumps, compressors, generators, and/or the construction industry.Proven experience in a managerial role within a similar sector. You will have knowledge and experience of the following construction sectors; plant hire, tool hire, lifting, non-mechanical, power generation hire, accommodation hire or other specialist equipment hire.If you're an experienced Branch Manager, Depot Manager, Engineering Manager, General Manager, Service Centre Manager, Service Manager, Technical Manager, Assistant Manager, Regional Manager, Hire Manager, Workshop Manager or Plant Manager looking for a rewarding role in the Manchester area, including Wigan, Atherton, Leigh and Swinton, apply today and take your career to the next level!
New Opportunity Alert! Parts Administrator | Mon to Fri | 28 Days Holiday (Incl. Bank Holidays) | Sa... New Opportunity Alert! Parts Administrator | Mon to Fri | 28 Days Holiday (Incl. Bank Holidays) | Salary: £28k - £30kJoin a market-leading manufacturer near Crawley as a Parts Administrator! Step into a dynamic role where you'll provide exceptional office support and customer service to our amazing team. Don't miss out on this exciting chance to elevate your career! Apply now!Role of the Parts Administrator: You will be placing orders with existing suppliers and maintaining good working relationshipsTaking delivery of incoming stockChecking delivered items against orders and delivery documentationCustomer Service - advising on parts and additional items required.Outgoing calls to offer certain promotions.Stores re-organisation and Stock management.Provide administrative support to the hire desk, workshop manager and company directorsMinimize losses, as a parts advisor this will be keyIncrease sales and profits across all departments The Ideal Parts Administrator will have the following attributes: Strong administration skills ideally within a sales and plant hire environment for at least 2 yearsAbility to manage your prioritiesExcellent communication skills - this role requires an exceptional telephone mannerComputer literate -Microsoft Office with advanced skills in ExcelExcellent team playerStrong planning, time management and attention to detailAbility to adapt your approach and priorities in line with company requirements Due to our client's success and growth within the plant hire/construction industry, they are looking for a versatile and adaptable parts administrator who has previous experience working within this sector.Apply for this exciting Parts Administrator role today!
Service Coordinator role near Rudgwick within established plant hire business offering up to £30,000... Service Coordinator role near Rudgwick within established plant hire business offering up to £30,000, stable workload, progression, and long-term opportunity.About the CompanyThis established business operates within the plant hire sector, delivering reliable services and maintaining high operational standards. With a strong reputation and consistent demand, the company offers a stable environment with genuine opportunities for career development and progression.Key Benefits Salary up to £30,000 per year22 days holiday plus bank holidaysStable and consistent workloadClear progression opportunitiesSupportive team environmentFull training provided on systems and processes About the RoleThe Service Coordinator plays a key role in ensuring the efficient running of the service desk. Reporting to the Service Desk Manager, the Service Coordinator is responsible for job creation, scheduling, and maintaining accurate service records.Day-to-day, the Service Coordinator will communicate with customers regarding job progress, engineer attendance, and any delays, ensuring a high level of customer service at all times. The Service Coordinator will also monitor open jobs, ensuring timely completion by liaising with engineers and internal teams.Responsibilities include scheduling engineers based on availability, skill set, and location, as well as supporting workload allocation and handling urgent or reactive jobs. The Service Coordinator will ensure all data is accurately recorded within CRM systems and assist with compliance documentation, including service records and inspections.About You To be successful as a Service Coordinator, previous administrative experience is required, ideally within the plant hire industry or a similar sector, although training will be provided. A successful Service Coordinator will be highly organised, proactive, and confident communicating with customers and internal teams. The ability to work efficiently in a fast-paced environment, alongside a strong customer-service mindset, is essential.You may have worked as a: Service Administrator, Service Desk Coordinator, Hire Desk Controller, Plant Hire Administrator, Operations Administrator, Scheduling Coordinator, Maintenance Coordinator, Customer Service Administrator, Engineering Administrator, Logistics Coordinator. You may also come from the following sectors: plant hire, tool hire, powered access, construction hire, material handling / forklift, lifting equipment hire, accommodation hire, power generation hire, generator hire, or affiliated industries. Next StepsApply now to be considered for this exciting opportunity!
Regional Hire Controller role covering the Midlands. Join a national hire company with vehicle, bonu... Regional Hire Controller role covering the Midlands. Join a national hire company with vehicle, bonus, healthcare, and excellent progression opportunities. We are recruiting for a well-established, large hire company with a strong national presence, recognised for delivering high-quality plant and tool hire solutions across the UK. With a focus on employee development, operational excellence, and customer satisfaction, this is an exciting opportunity to join a growing and supportive team as a Regional Hire Controller. Key Benefits of the Regional Hire Controller: Salary between £30,000 and £32,000 per yearBonus paid twice per yearCompany car or van provided with fuel cardMonday to Friday working hoursUp to 25 days holiday plus bank holidaysPension scheme and healthcare packageLaptop and mobile phone providedOpportunity to work across multiple depotsClear progression within a national organisation About the Role (Regional Hire Controller) As a Regional Hire Controller, you will support multiple depots across the Northampton, Stoke-on-trent, Wellingborough and Reading. The Regional Hire Controller will provide essential cover for holidays, maternity leave, and busy periods, ensuring continuity of service and operational efficiency.A typical day as a Regional Hire Controller will involve coordinating plant and tool hire, liaising with customers, managing logistics, and supporting depot teams. This is a mobile position requiring regular travel and occasional nights away.The Regional Hire Controller role offers variety, autonomy, and the opportunity to work within different teams across the region. About You (Regional Hire Controller)To be successful as a Regional Hire Controller, you will: Have experience within plant hire, tool hire, or a similar hire environmentBe highly organised with strong communication skillsBe comfortable working across multiple locationsHold a full UK driving licenceBe flexible with travel and occasional overnight staysDemonstrate a proactive and customer-focused approach The ideal Regional Hire Controller will enjoy a varied role and thrive in a fast-paced environment. To be successful in this role, you may have worked as a: Hire Controller, Senior Hire Controller, Plant Hire Controller, Tool Hire Controller, Depot Hire Controller, Hire Desk Controller, Service Controller, Rental Controller, Hire Coordinator, Plant Coordinator. You can be based anywhere within the Midlands for this position. Next StepsIf you are an experienced hire professional looking for a dynamic and rewarding opportunity as a Regional Hire Controller, apply today or contact Georgina on 01933667220/georgina.wittich@pathrecruitment.com to find out more!
Regional Hire Controller role covering the North. Join a national hire company with vehicle, bonus,... Regional Hire Controller role covering the North. Join a national hire company with vehicle, bonus, healthcare, and excellent progression opportunities. We are recruiting for a well-established, large hire company with a strong national presence, recognised for delivering high-quality plant and tool hire solutions across the UK. With a focus on employee development, operational excellence, and customer satisfaction, this is an exciting opportunity to join a growing and supportive team as a Regional Hire Controller. Key Benefits of the Regional Hire Controller: Salary between £30,000 and £32,000 per yearBonus paid twice per yearCompany car or van provided with fuel cardMonday to Friday working hoursUp to 25 days holiday plus bank holidaysPension scheme and healthcare packageLaptop and mobile phone providedOpportunity to work across multiple depotsClear progression within a national organisation About the Role (Regional Hire Controller) As a Regional Hire Controller, you will support multiple depots across the North, including Wigan, Warrington, Preston, and Kilsyth in Scotland.The Regional Hire Controller will provide essential cover for holidays, maternity leave, and busy periods, ensuring continuity of service and operational efficiency.A typical day as a Regional Hire Controller will involve coordinating plant and tool hire, liaising with customers, managing logistics, and supporting depot teams. This is a mobile position requiring regular travel and occasional nights away.The Regional Hire Controller role offers variety, autonomy, and the opportunity to work within different teams across the region. About You (Regional Hire Controller) To be successful as a Regional Hire Controller, you will: Have experience within plant hire, tool hire, or a similar hire environmentBe highly organised with strong communication skillsBe comfortable working across multiple locationsHold a full UK driving licenceBe flexible with travel and occasional overnight staysDemonstrate a proactive and customer-focused approach The ideal Regional Hire Controller will enjoy a varied role and thrive in a fast-paced environment. To be successful in this role, you may have worked as a: Hire Controller, Senior Hire Controller, Plant Hire Controller, Tool Hire Controller, Depot Hire Controller, Hire Desk Controller, Service Controller, Rental Controller, Hire Coordinator, Plant Coordinator. You can be based anywhere within the North West for this position. Next Steps If you are an experienced hire professional looking for a dynamic and rewarding opportunity as a Regional Hire Controller, apply today or contact Georgina on 01933667220/georgina.wittich@pathrecruitment.com to find out more!
Sauna & Steam Room Sales Designer (Home Based)Salary: £34,000 to £46,000 basic (including OTE) +... Sauna & Steam Room Sales Designer (Home Based)Salary: £34,000 to £46,000 basic (including OTE) + benefits (depending on experience)Location: Home based - must live in Yorkshire (for occasional meetings & training)Hours: Monday to Friday, 9:00am–5:30pmBenefits include Pension and HealthcareAqualine is a market-leading supplier of premium saunas, steam rooms and wellness products to domestic and commercial clients worldwide. Due to continued growth, we are looking for an experienced Sales Designer to manage bespoke projects from initial enquiry through to design, sale, installation and commissioning.This is a varied, senior role combining sales, design, project management and client liaison, requiring full ownership of the sales process alongside design responsibilities.This role would suit someone who has experience working in a smaller, agile business environment where a broader, hands-on skillset is required.Key Responsibilities Handling inbound enquiries via phone and email and converting leads into salesDesigning bespoke sauna and steam room solutions using AutoCAD & Revit (essential)Preparing quotations, technical proposals and full costingsManaging the full sales process from initial enquiry through to design, quotation & orderCoordinating installers, suppliers and third-party contractors (UK & international)Conducting site visits to take briefs and measurements where requiredManaging client relationships and providing high levels of customer serviceUpselling and identifying additional opportunities within each projectMaintaining CRM and workflow systemsSupporting product development, stock management and forecastingAssisting with business development, including working with architects and designersSupporting online sales growth and product optimisation Essential Skills & Experience Strong experience using AutoCAD and Revit in a commercial environment (essential)Experience in a sales, design or project-based role within construction, interiors, wellness, or similarProven experience combining both sales and design (not design-only roles)Clear understanding of the full sales lifecycle for bespoke products, from enquiry through to completionProven ability to manage multiple projects simultaneouslyStrong pricing, quotation and commercial awarenessExcellent communication and client-facing skillsAbility to work independently and use initiativeSite installation or technical project experienceStrong Microsoft Excel, Outlook and Office skillsFull UK driving licenceHigh attention to detail and strong organisational skills Desirable Knowledge of sauna, steam room or wellness productsExperience working with architects or on commercial projectsCRM / ERP experiencePersonal AttributesProfessional, confident and personableHighly organised, driven and self-motivatedTrustworthy and reliableExcellent written and verbal communication skills Interested? Please apply with your updated CV.THIS ROLE HAS BEEN PREVIOUSLY ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Stylist - from £13.00 per hour - Belper DE56 1HXAre you a qualified stylist who enjoys building last... Stylist - from £13.00 per hour - Belper DE56 1HXAre you a qualified stylist who enjoys building lasting client relationships? Do you take pride in delivering high standards while working confidently on the salon floor?Olivers Hair and Beauty Studio is a welcoming, well-presented salon in Belper, and we are looking for a Stylist to join our friendly team.The roleThis is a full-time, permanent position based at our salon on The Butts in Belper. You will work directly with clients from day one, either growing your own column or bringing an existing client base with you.You will carry out all aspects of hairdressing while also supporting the smooth day-to-day running of the salon.Key Responsibilities Deliver a full range of hairdressing services to a high standardBuild and maintain a loyal client baseKeep the salon clean, tidy and well presentedSupport stock control and general salon organisationAnswer phone calls and manage bookingsTake payments and provide a professional client experience About our companyOlivers Hair and Beauty Studio is a friendly, community-focused salon located at 28 The Butts, Belper. We pride ourselves on creating a relaxed environment for both clients and staff, with a strong focus on quality service and teamwork.The Benefits Commission on product salesTarget-based commission on servicesOngoing training and development opportunitiesDiscounts on products and electrical goodsCompany pensionEmployee and store discounts The personWe are looking for someone who is: NVQ Level 3 qualified in hairdressingCustomer-focused with a professional and friendly mannerConfident managing their own columnReliable with strong time keepingProud of their work and working environmentUp-to-date cutting, styling and colouring techniques Desirable (training can be provided): Gents’ and children’s hairdressingHair extensions and occasion hair You should also have at least 2 years’ experience in hairdressing and be able to reliably commute to Belper DE56 1HX or relocate before starting.What’s nextApply now to join our team and take the next step in your hairdressing career.
Recruit4staff are representing a well-established lawn care business in their search for a Customer... Recruit4staff are representing a well-established lawn care business in their search for a Customer Service Advisor to work in St AsaphJob Details: Pay: £24,784.50 per annumHours of Work: Earlies & Lates rotating weekly. Week 1 Monday to Friday 8:30am–4:30pm & Week 2 Monday to Friday 9:30am–5:30pm with 1 Saturday morning in every 4 weeks (paid at time and a half)Duration: PermanentBenefits: 22 days holiday plus bank holidays (increasing to 26 with service), medical cash plan, Christmas shutdown, free lawn treatments, enhanced paternity & maternity pay, company sick pay, 24 hour Employee Assistance Helpline, store discounts, long service awards, Employee of the Month awards, pension Job Role: As a Customer Service Advisor, you will engage with customers across phone, email, live chat, and post, delivering excellent service and expert advice. The Customer Service Advisor will take ownership of customer journeys, ensuring first contact resolution wherever possible. You will recommend treatments based on lawn condition, upsell services where appropriate, and manage customer accounts including setting up direct debits and scheduling treatments. Working as a Customer Service Advisor, you will collaborate with internal teams, maintain accurate records, and ensure all KPIs and service standards are met.Essential Skills, Experience, or Qualifications: Previous experience in a Customer Service Advisor or similar roleExcellent written and verbal communication skillsStrong customer-first approachAbility to work towards and achieve KPIsWillingness to learn and develop within the Customer Service Advisor role Advantageous Skills, Experience, or Qualifications Experience using Salesforce and Microsoft Office programmesStrong teamwork and cross-department communication skills Additional Information Opportunity to develop within the companySupportive team environment focused on continuous improvement Commutable From: St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, WrexhamSimilar Job Titles: Customer Service Representative, Sales Advisor, Sales Admin, Customer Service, Sales Executive, Sales Administrator, Call Centre Operative, Telesales, Telesales AdvisorFor further information about this Customer Service Advisor and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
We’re recruiting for Learner Engagement Advisors to earn up to £24,865.53 per annum + bonus availabl... We’re recruiting for Learner Engagement Advisors to earn up to £24,865.53 per annum + bonus available.Training is included to prepare you for this roleLearner Engagement Advisor role: This is an exciting opportunity to join a fantastic organisation as a Learner Engagement Advisor, the main responsibilities of the Learner Engagement Advisor is to complete enrolment activity with pre-qualified learners wishing to embark on a pre-employment training course. Learner Engagement Advisors will complete all onboarding paperwork with prospective learners along with the online pre induction checks, offering high quality CIAG throughout and supporting learners with getting ready to start their learning journey with B2W group.Main Duties include:• Complete all enrolments scheduled by the learner recruitment team• Manage diary effectively to meet weekly enrolment activity targets• Give clear and accurate information relating to the jobs and courses.• Manage candidate expectations• Carry put effective pre induction session for all online learners ensuring they are readyfor first day in learning• Attend open days and carry out F2F enrolment if needed – (subject to availability andlocations)• To ensure the candidate onboarding process is followed to guarantee a high-qualitylearner experience• Actively track and report back on DNA’s to Team leader to support improvements inthe learner recruitment process• Ensure all administrative tasks including enrolment and induction paperwork arecompleted timely and accurately• To deliver outstanding Information, Advice and Guidance to new and existing learners• Support skills delivery team with learner day 1 experience and retention for newlearners to support retention KPIs• Build and maintain strong working relationships with key departments• Always adhere to GDPR regulations.• Ensure all training and CPD opportunities are undertaken• Attend all meetings and company updatesLearner Engagement Advisor role: £24,865.53 per annum + bonus available.
We’re recruiting Call Handlers to earn up to £32,613 per annum. You will handle emergency calls, a... We’re recruiting Call Handlers to earn up to £32,613 per annum. You will handle emergency calls, assess situations, and coordinate the deployment of officers. Your decisions during live incidents will directly impact public confidence and operational outcomes.Call Handler benefits:Call Handlers and Dispatchers working 24/7 shifts can earn up to 33.79% on top of base salary, depending on the rota worked. WMP provides an enhanced employer-contribution pension for police staff, significantly above statutory minimums.Allowances for Specific Roles / PatternsWeekend working allowancesShift allowancesOn call or other role specific allowancesAnnual pay progression until the top of grade is reached.Discounted e‑vouchers and thousands of retailers offersSalary sacrifice schemes (cycle to work, car leasing)Net deduction schemes for larger purchases (bikes, holidays, etc.)Blue Light Card eligibility offering reduced prices at major retailers, restaurants and leisure providers.All new employees receive a free 28‑day bus pass for travel across the West Midlands and a 25% discount for the following two months.Police staff discounted rail travel passes, with loan repayment availableDiscounts available at selected NCP car parks across the region.Access to professional physical and mental wellbeing supportConfidential support for personal or work-related issues.Financial wellbeing support and guidance services. Training is included to prepare you for this roleCall Handler role:West Midlands Police is seeking highly capable, resilient, and dedicated individuals to join our Force Contact Department as Call Handlers or Dispatchers. These frontline roles are critical to public safety and require professionalism, composure, and excellent decision‑making.You will be the first point of contact for the public during emergencies and the operational link that ensures the effective deployment of police resources across the West Midlands.Whether you are answering a 999 call or coordinating officers in a live incident, your actions will directly influence public confidence, risk management, and operational outcomes.Key Responsibilities Respond to emergency (999) and non‑emergency (101) calls withclarity, professionalism, and empathy.Use structured questioning to identify risk, vulnerability, andimmediate operational requirements.Record incidents accurately using police systems and recognisedrisk assessment models, including the National Decision Model(NDM) and THRIVE.Provide reassurance and guidance to callers, including thoseexperiencing distress, trauma, or crisis.Identify safeguarding indicators and escalate concernsappropriately.Work collaboratively with internal teams to ensure timely andeffective incident progression.Deploy and coordinate frontline police units to live incidentsacross the West Midlands.Monitor situations through radio communications, system inputs,and where appropriate, CCTV feeds.Apply NDM and THRIVE principles to prioritise and managemultiple incidents simultaneously.Provide officers with continuous updates to support situationalawareness and operational safety.Maintain clear communication with supervisors and specialist units to support incident resolution. Call Handler pay:£28,914 & up to £32,613 + Uplift on base salary for 24/7 shift working
We’re recruiting Customer Service Advisors to deliver excellent support on day-to-day pension quer... We’re recruiting Customer Service Advisors to deliver excellent support on day-to-day pension queries. You’ll update information, handle requests, guide customers through paperwork, and clearly explain processes—all while delivering top-notch service.Customer Service Assistant benefits: This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation.Training is included to prepare you for this roleCustomer Service Advisor role: Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension. Updating personal information with a high attention to detail.Processing requests for written information to be sent to our members.Providing accurate information from our knowledge/customer databases.Helping customers complete documentationExplaining our processes and setting correct expectations. Customer Service Advisor pay:MEETS NATIONAL LIVING WAGE (£24865.53)
We’re recruiting Customer Service Advisors to deliver excellent support on day-to-day pension quer... We’re recruiting Customer Service Advisors to deliver excellent support on day-to-day pension queries. You’ll update information, handle requests, guide customers through paperwork, and clearly explain processes—all while delivering top-notch service.Customer Service Assistant benefits: This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation.Training is included to prepare you for this roleCustomer Service Advisor role: Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension. Updating personal information with a high attention to detail.Processing requests for written information to be sent to our members.Providing accurate information from our knowledge/customer databases.Helping customers complete documentationExplaining our processes and setting correct expectations. Customer Service Advisor pay:MEETS NATIONAL LIVING WAGE (£24865.53)