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Our client operates an online car sales and short term subscription business in Hull and they are of... Our client operates an online car sales and short term subscription business in Hull and they are offering an opportunity for an experienced Customer Service Advisor / Dealership Administrator with strong administrative skills and a passion for delivering excellent customer service in the automotive industry.About the roleAs a Customer Service Advisor / Dealership Administrator, your key responsibilities will involve: Being the first point of contact for customersHandle inbound calls, emails, and enquiries relating to vehicle sales, services and appointmentsMaintain accurate and up-to-date records using dealership management systemsCoordinate vehicle handovers and customer collectionsProcess sales and service paperwork, including invoices, finance documents and vehicle registrationsLiaise with sales, service and workshop teams to ensure a smooth customer journeyManage appointment bookings and follow up with customers post-visitEnsure the front desk and showroom area are presentable and well organised What’s on offer:In the role of  Customer Service Advisor / Dealership Administrator you will work Monday to Friday, 9.00 am to 5.30 pm and  there is on offer: A salary of £12.95 per hour (c £26,000 to £27,000 per annum)A friendly and supportive working environment.Opportunities for training and career development.Staff discounts on vehicles and services.On-site parking. What they’re looking for: Previous experience in an admin or customer service role (automotive experience preferred but not essential)Excellent communication and interpersonal skillsStrong organisational abilities with keen attention to detailProficiency in Microsoft Office and experience with CRM or dealership systems is a plusA positive attitude, team spirit, and a willingness to learnAbility to multitask and thrive in a fast-paced environment About the companyOur client offers a great range of cars at competitive prices and makes the process simple for the customer by offering the choice to buy online or view the car before buying.  All of their vehicles are quality checked and they take pride in providing exceptional levels of customer satisfaction.How to ApplyPlease note that eRecruitSmart is advertising the role of Customer Service Advisor / Dealership Administrator on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.You must reside in and have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you!

We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.  Customer Service... We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.  Customer Service Advisor benefits:   Uncapped commission  Training is included to prepare you for this role  Customer Service Advisor role:   This team sell products to new and existing customers which includes Mobile, Sim contracts, tablets, laptops, smart watches, home Broadband, TV, 4G Wi-Fi (Mobile and Home) and also insurance to cover some of these devices. This team will also deal with customers looking to cancel with so it is about having a conversation to see why and retaining the customer.   Customer Service Advisor pay:   £23,809.50- £24,064 per annum 

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role,... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.Customer Service Advisor benefits:   Flexible workingLots of holidayCompetitive salaryPrivate healthcare insurance for those who have been with the company for 12 monthsRemote working optionsAbility to earn bonusesCareer growth opportunitiesEvent ticket giveawaysGreat staff partiesEmployee discounts, including for gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more   Customer Service Advisor role:   Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate. Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual. Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual. Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual. Follow the Company’s complaints procedure if the customer wishes to make a complaint. Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc. Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual. Customer Service Advisor pay:  Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performance£12.21 per hour.Customer Service Advisor Check list:Office based option: Have you had 6-months work experience in the past 3 years – Yes/NoHave you had experience in the following sectors,Contact centre workFast FoodHospitalitySales** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**Do you have good computer skills Yes/No If being considered for work from home or hybrid option Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**Do you have a suitable work-station at home Yes/No All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role,... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.Customer Service Advisor benefits:   Flexible workingLots of holidayCompetitive salaryPrivate healthcare insurance for those who have been with the company for 12 monthsRemote working optionsAbility to earn bonusesCareer growth opportunitiesEvent ticket giveawaysGreat staff partiesEmployee discounts, including for gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more   Customer Service Advisor role:   Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate. Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual. Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual. Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual. Follow the Company’s complaints procedure if the customer wishes to make a complaint. Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc. Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual. Customer Service Advisor pay:  Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performance£12.21 per hour.Customer Service Advisor Check list:Office based option: Have you had 6-months work experience in the past 3 years – Yes/NoHave you had experience in the following sectors,Contact centre workFast FoodHospitalitySales** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**Do you have good computer skills Yes/No If being considered for work from home or hybrid option Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**Do you have a suitable work-station at home Yes/No All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.

Recruit4staff is proud to represent their client, a leading Lawn Care Company, in their search for a... Recruit4staff is proud to represent their client, a leading Lawn Care Company, in their search for a Customer Service Manager to work at their Head Office in St Asaph, Denbighshire.For the successful Customer Service Manager, our client is offering: Starting salary of £32,500 - £33,500 per annum (DOE)Monday to Friday, Full-time – 37.5 hours per weekPermanent position22 days annual leave (rising to 26 with length of service) plus bank holidaysMedical cash plan including online GP, physio, counselling, and moreEmployee discount scheme for major retail and leisure brandsCycle to work schemeOccupational sick pay, maternity and paternity pay schemesChristmas shutdown period The Role – Customer Service Manager: Lead the Customer Support Centre, ensuring all service KPIs and quality standards are metManage the day-to-day operations and team performance, creating a positive and productive environmentWork closely with the Sales Director to enhance the overall customer journeyAnalyse performance reports to identify improvement opportunities and take actionCoach, mentor, and develop Team Leaders and AdvisorsOversee complaint resolution and ensure customer satisfaction is achievedCreate and manage staff rotas to ensure efficient coverage of all contact channelsDrive quality, efficiency, and customer service excellence across the team What our client is looking for in a Customer Service Manager: Proven experience delivering high-quality customer service – ESSENTIALExperience in contact centre management or a similar environment – ESSENTIALDemonstrated ability to lead and develop teams, with experience in recruitment and performance management – ESSENTIALStrong attention to detail and calm under pressureA collaborative and empowering leadership styleA proactive approach to customer satisfaction and complaint resolution Key skills or similar Job Titles: Customer Experience Manager, Contact Centre Manager, Customer Care Manager, Head of Customer Service, Client Services Manager Commutable From: St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, Wrexham For further information about this and other positions, please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, who are operating as a recruitment agency, agent, employment agency, or employment business.

Due to increased demand, our logistics / freight forwarding client is looking to appoint a Customer... Due to increased demand, our logistics / freight forwarding client is looking to appoint a Customer Service Specialist, for their busy Essex branch.As Customer Service Specialist you will be liaising with customers, service partners and colleagues on a daily basis.  You should be comfortable working as part of the team whilst being capable of prioritising your own workload and seeing personal tasks through to completion.Customer Service Specialist duties include: Validate and schedule daily customer bookings.Handle general customer queries via email and live chat.Provide pricing and delivery information on request.Resolve customer issues with empathy.Liaise with service partners and suppliers to resolve operational issues.Identify and feedback possible improvements to current systems and processes.Assist in other projects to further the goals of the business. We're keen to speak to experienced customer service professionals, who demonstrate confidence when dealing with customers in a polite and professional manner, and excel in accurately articulating information to customers.  Candidates would ideally have experience from a freight / logistics / express background.This is a fast-paced role and therefore applicants must be able to work under pressure ensuring accuracy is not lost in favour of speed. This is a full-time, permanent position, working Monday to Friday with no weekends required!In return, the Customer Service Specialist will be offered a starting salary in the region of £25,500.Contact us today.  shipping@redrecruit.com 0203 906 6020 If you would like to know more about this Customer Service Specialist opportunity, or you know of anyone that fits the bill, please forward this advert to them, send us their details or get in contact with us and we will do the rest. You can recommend as many people as you like via our website and earn a referral fee per candidate we place*. This is an unlimited offer.    As recruiters specialising in freight and shipping, Red Recruit have vacancies at all levels within the industry, so please do get in touch to tell us what you're looking for and we'll do our best to assist.  * T&C's apply. Please contact the office for more information.  Please note: - We do not advertise all of our vacancies as some are highly confidential. Therefore, please either submit your CV to us directly or call us in complete confidence.    We have also setup a contacts list for candidates to join to be made aware of all relevant jobs to them. If this sounds of interest, then please get in contact with us via our website and send us your CV so that we can make sure you receive relevant updates on our latest vacancies. 

Job Title: Client Services Manager Location: Bedfordshire Hours: Full-Time Role Overview: As the Cl... Job Title: Client Services Manager Location: Bedfordshire Hours: Full-Time Role Overview: As the Client Services Manager, you will oversee our clients’ brands, ensuring exceptional customer service and satisfaction through effective leadership of your team. Key Responsibilities: Lead and manage a team of domestic and international move coordinators, including recruitment, training, and performance assessments.Serve as the escalation point for client complaints, providing a calm and professional approach to resolve issues while considering the needs of the client, team, and company.Handle claims management, ensuring all aspects of claims are considered, assessed fairly, and resolved. Initially, you will collaborate with directors and third-party claims handlers/insurance companies.Ensure compliance with company processes and procedures across your team, while contributing to quality control efforts for the company’s services. In addition, you will directly manage a portion of domestic and international removals, which includes the following responsibilities: Oversee a portfolio of relocation files, including private, corporate, and commercial moves.Prepare and manage customs documentation and transit schedules.Ensure all necessary crew delivery paperwork is clear and comprehensive for the team.Promote and sell additional services to clients based on their needs.Act as a central liaison between the client, operations team, and crew during moves.Support sales, invoicing, and billing processes through administrative duties.Handle general administrative tasks such as answering calls and emails promptly and professionally. Who We’re Looking For: This role requires a confident, professional, and detail-oriented individual who is dedicated to providing exceptional customer service. Experience in the international moving sector, including knowledge of customs procedures, is essential. Also, having good experience with commercial shipments and artwork handling is a plus. How to Apply: If you are a motivated and experienced Client Services Manager looking to take your career to the next level, we want to hear from you! If you know anyone who might be interested or if you'd like more details, please feel free to get in touch.   Contact us today.  careers@redrecruit.com 01376 503567   If you would like to know more about this Client Services Manager vacancy, or you know of anyone that fits the bill, either forward this advert to them, send us their details or get in contact with us and we will do the rest. You can recommend as many people as you like via our website and earn a referral fee per candidate we place*. This is an unlimited offer.

We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.  Customer Service... We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.  Customer Service Advisor benefits:   Uncapped commission  Training is included to prepare you for this role  Customer Service Advisor role:   This team sell products to new and existing customers which includes Mobile, Sim contracts, tablets, laptops, smart watches, home Broadband, TV, 4G Wi-Fi (Mobile and Home) and also insurance to cover some of these devices. This team will also deal with customers looking to cancel with so it is about having a conversation to see why and retaining the customer.   Customer Service Advisor pay:   £23,809.50- £24,064 per annum 

We’re recruiting for  Sales Advisors to earn £23,943.92 per annum plus commission.Sales Advisor bene... We’re recruiting for  Sales Advisors to earn £23,943.92 per annum plus commission.Sales Advisor benefits:  - Fantastic fully paid training and ongoing support- 28 days holidays + your birthday off PAID!!- Discounts on some of the high street's biggest brands & MUCH MORE!- One's 2 Watch - Internal progression programme.- £100 when you recommend a friend, and they stay for 12 weeks.- Outstanding working environment with our people at the heart of everything we do.- An advance on your salary when you complete 3 full weeks with us.- Regular local transport drop-offs at our building & free on-site parking.- Your breakfast is on us day 1 with lunch the rest of your first week!Training is included to prepare you for this roleSales Advisor role:  You will be responsible for engaging with customers, identifying their needs, and offering relevant products or services. Your goal is to build strong connections with customers, ensuring they have a positive and memorable experience, while working collaboratively with your team to drive sales and consistently achieve or exceed your targets.We embrace diversity in all its forms and strive to foster an inclusive environment where everyone can do their best work and achieve their full potential. We are committed to providing a fair and inclusive hiring process, where every candidate is evaluated solely on their qualifications and abilities.We are a Disability Confident employer.Sales Advisor pay:  £23,943.92 per annum plus commission

We’re recruiting for Customer Service Advisors to earn £12.21 per hour.Customer Service Advisor bene... We’re recruiting for Customer Service Advisors to earn £12.21 per hour.Customer Service Advisor benefits:  - Amazing discounts, save yourself huge amounts each month using the below employee benefits! - Discount on your Home Broadband.- 30% discount on your mobile phone plan and up to five 30% discounts on mobile plans for your family & friends! - Discounted TV packagesCustomer Service Advisor role:  We are seeking people who will engage with customers to understand their goals, challenges & needs. As part of your role, you'll be helping customers who are having technical issues with their services. Each call can be very different. You might be helping people to understand their bills, getting them back online when their connection goes down, or talking them through our products and how to use them.Customer Service Advisor pay:  £12.21 per hour. 

We’re recruiting for Customer Service Advisors to earn up to £31.27 per hour. Customer Service Advis... We’re recruiting for Customer Service Advisors to earn up to £31.27 per hour. Customer Service Advisor benefits:   Attractive pay ratesOvertime opportunitiesCareer progressionPerformance informationFull paid trainingInstant access to Blue Arrow training portalAuto enrolment in pension scheme28 days paid holiday Training is included to prepare you for this role.  Customer Service Advisor role:  You’ll be providing critical services as the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue, to ensure people get the help they need, and it can save lives.  The safety critical role as Customer Service Advisor is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services or advise the caller of alternative solutions they need to consider. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations.  Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. 999 Key Responsibilities:  Adhere to emergency call procedures at all times, while actively listening for changes as a call progresses and responding as needed.  Ensuring a caller’s request is dealt with effectively and efficiently and the call is quickly connected to the appropriate emergency authority if required. Focus on your screen throughout calls, being able to react quickly as required and follow any instructions.Remain calm and free from distractions when handling distressing calls which could result in you saving someone’s life. Other Key Responsibilities, if upskilled: To find contact details of businesses and people across the UK for DQ callers.  Providing accurate information while working within the guidelines for each DQ provider’s remit.Offer call connect during every relevant contact with Directory Enquiry callers.Ensure all price and regulatory obligations are complied with, where appropriate, on each call including correct charges where necessary. of all relevant information, including correct charges where necessary. Relaying conversations verbatim using quick and accurate typing skills (50+ words per minute) specifically in relation to the conversion of speech into text.  98% accuracy to be achieved.Using call control politely, in order to maximise your ability to relay the conversation accurately, resulting in a fluid and natural experience for our Relay UK users.Assisting callers who are not familiar with Relay UK, guiding them through our process to result in an easy and comfortable experience for all.Avoid becoming involved in our Relay users’ conversation unless you are asked to assist with something.  Adhering to 100% confidentiality with Relay UK call content at all times. Whilst working Onsite, the client care about health, safety and wellbeing and understand how much focus and attention is needed to make sure we’re all able to thrive and be our best at work. This means keeping workplaces clean, safe and somewhere we feel happy and proud to work.This is a safety critical role, and it is important that those working in this role are not suffering from medical conditions or undergoing any medical treatment which is likely to cause sudden loss of consciousness or incapacity and that any underlying health conditions are stable / well controlled. The clients are serious about safety and we all should remember that we should always protect health and safety at work. There are no shortcuts when it comes to keeping everyone safe. We all work safely, and we all go home safe, because we look out for each other’s safety and the safety of those around us like contractors, customers, the public and those sharing the spaces where we work.The client is mindful that work has proven benefits for health, and health has proven benefits for work. They drive their business success by promoting a healthy, safe and supportive environment that’s based on integrity, mutual respect and ethical behaviour. So, they can provide lots of information, resources and guidance to help all of us live as healthily as we can.Compliance with all client policies is mandatory and applies to all employees and during training access to policies and guidelines will be available to you.Customer Service Advisor pay:  £13.24 - £31.27 Per hour, depending on shift days and times. A full list of payrates can be located below.  Overtime rates including holidays. £33.55 - £37.98 per hour over time for Bank Holidays. £40.26 - £44.69 per hour over time for Xmas Day.  

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Customer Service Advisor bene... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Customer Service Advisor benefits:  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, you are more connected, more relevant, and more valued.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.Customer Service Advisor role:  Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension. Updating personal information with a high attention to detail.Processing requests for written information to be sent to our members.Providing accurate information from our knowledge/customer databases.Helping customers complete documentationExplaining our processes and setting correct expectations. You will have responsibility for working in accordance with the company Risk Management Framework, and compliance with the companies policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.Customer Service Advisor pay:  £12.21 per hour. 

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role,... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.Customer Service Advisor benefits:   Flexible workingLots of holidayCompetitive salaryPrivate healthcare insurance for those who have been with the company for 12 monthsRemote working optionsAbility to earn bonusesCareer growth opportunitiesEvent ticket giveawaysGreat staff partiesEmployee discounts, including for gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more   Customer Service Advisor role:   Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate. Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual. Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual. Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual. Follow the Company’s complaints procedure if the customer wishes to make a complaint. Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc. Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual. Customer Service Advisor pay:  Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performance£12.21 per hour.Customer Service Advisor Check list:Office based option: Have you had 6-months work experience in the past 3 years – Yes/NoHave you had experience in the following sectors,Contact centre workFast FoodHospitalitySales** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**Do you have good computer skills Yes/No If being considered for work from home or hybrid option Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**Do you have a suitable work-station at home Yes/No All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.

We’re recruiting for Customer Service Advisors to earn up to £31.27 per hour. Customer Service Advis... We’re recruiting for Customer Service Advisors to earn up to £31.27 per hour. Customer Service Advisor benefits:   Attractive pay ratesOvertime opportunitiesCareer progressionPerformance informationFull paid trainingInstant access to Blue Arrow training portalAuto enrolment in pension scheme28 days paid holiday Training is included to prepare you for this role.  Customer Service Advisor role:  You’ll be providing critical services as the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue, to ensure people get the help they need, and it can save lives.  The safety critical role as Customer Service Advisor is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services or advise the caller of alternative solutions they need to consider. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations.  Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. 999 Key Responsibilities:  Adhere to emergency call procedures at all times, while actively listening for changes as a call progresses and responding as needed.  Ensuring a caller’s request is dealt with effectively and efficiently and the call is quickly connected to the appropriate emergency authority if required. Focus on your screen throughout calls, being able to react quickly as required and follow any instructions.Remain calm and free from distractions when handling distressing calls which could result in you saving someone’s life. Other Key Responsibilities, if upskilled: To find contact details of businesses and people across the UK for DQ callers.  Providing accurate information while working within the guidelines for each DQ provider’s remit.Offer call connect during every relevant contact with Directory Enquiry callers.Ensure all price and regulatory obligations are complied with, where appropriate, on each call including correct charges where necessary. of all relevant information, including correct charges where necessary. Relaying conversations verbatim using quick and accurate typing skills (50+ words per minute) specifically in relation to the conversion of speech into text.  98% accuracy to be achieved.Using call control politely, in order to maximise your ability to relay the conversation accurately, resulting in a fluid and natural experience for our Relay UK users.Assisting callers who are not familiar with Relay UK, guiding them through our process to result in an easy and comfortable experience for all.Avoid becoming involved in our Relay users’ conversation unless you are asked to assist with something.  Adhering to 100% confidentiality with Relay UK call content at all times. Whilst working Onsite, the client care about health, safety and wellbeing and understand how much focus and attention is needed to make sure we’re all able to thrive and be our best at work. This means keeping workplaces clean, safe and somewhere we feel happy and proud to work.This is a safety critical role, and it is important that those working in this role are not suffering from medical conditions or undergoing any medical treatment which is likely to cause sudden loss of consciousness or incapacity and that any underlying health conditions are stable / well controlled. The clients are serious about safety and we all should remember that we should always protect health and safety at work. There are no shortcuts when it comes to keeping everyone safe. We all work safely, and we all go home safe, because we look out for each other’s safety and the safety of those around us like contractors, customers, the public and those sharing the spaces where we work.The client is mindful that work has proven benefits for health, and health has proven benefits for work. They drive their business success by promoting a healthy, safe and supportive environment that’s based on integrity, mutual respect and ethical behaviour. So, they can provide lots of information, resources and guidance to help all of us live as healthily as we can.Compliance with all client policies is mandatory and applies to all employees and during training access to policies and guidelines will be available to you.Customer Service Advisor pay:  £13.24 - £31.27 Per hour, depending on shift days and times. A full list of payrates can be located below.  Overtime rates including holidays. £33.55 - £37.98 per hour over time for Bank Holidays. £40.26 - £44.69 per hour over time for Xmas Day.  

We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.  Customer Service... We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.  Customer Service Advisor benefits:   Uncapped commission  Training is included to prepare you for this role  Customer Service Advisor role:   This team sell products to new and existing customers which includes Mobile, Sim contracts, tablets, laptops, smart watches, home Broadband, TV, 4G Wi-Fi (Mobile and Home) and also insurance to cover some of these devices. This team will also deal with customers looking to cancel with so it is about having a conversation to see why and retaining the customer.   Customer Service Advisor pay:   £23,809.50- £24,064 per annum 

We’re recruiting for Customer Service Advisors to earn £12.21 per hour.Customer Service Advisor bene... We’re recruiting for Customer Service Advisors to earn £12.21 per hour.Customer Service Advisor benefits:  - Amazing discounts, save yourself huge amounts each month using the below employee benefits! - Discount on your Home Broadband.- 30% discount on your mobile phone plan and up to five 30% discounts on mobile plans for your family & friends! - Discounted TV packagesCustomer Service Advisor role:  We are seeking people who will engage with customers to understand their goals, challenges & needs. As part of your role, you'll be helping customers who are having technical issues with their services. Each call can be very different. You might be helping people to understand their bills, getting them back online when their connection goes down, or talking them through our products and how to use them.Customer Service Advisor pay:  £12.21 per hour. 

We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.Customer Service Advi... We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.Customer Service Advisor benefits: A great starting salary of £23,809.50 rising to £24,064 after 8 months of being here, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by usMarket leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderlyFamily Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their familyHuge discounts on products including your Mobile and Broadband – saving you hundreds of pounds every yearSupport in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you wantSeason Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it countsVolunteering days, so you can give back to your local communityOptional Private Healthcare and Dental, to protect you and your family Training is included to prepare you for this role. Customer Service Advisor role: If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.Customer Service Advisor pay: £23,809.50 - £24,064 per annum. + Uncapped commission

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Customer Service Advisor bene... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Customer Service Advisor benefits:  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, you are more connected, more relevant, and more valued.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.Customer Service Advisor role:  Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension. Updating personal information with a high attention to detail.Processing requests for written information to be sent to our members.Providing accurate information from our knowledge/customer databases.Helping customers complete documentationExplaining our processes and setting correct expectations. You will have responsibility for working in accordance with the company Risk Management Framework, and compliance with the companies policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.Customer Service Advisor pay:  £12.21 per hour. 

Recruit4staff is proud to be representing their client, a leading packaging manufacturer in their se... Recruit4staff is proud to be representing their client, a leading packaging manufacturer in their search for A Customer Account Coordinator to work in their office near Bristol For the successful Customer Account Coordinator the client is offering: £27,500 per annum Monday - Friday Days, 8:30 am - 5:00 pm 12 months FTC Great working environmentFree parking  The role – Customer Account Coordinator: To act as part of an office-based support to the Customer Account Management team with the specific role of coordinating the day-to-day requests of Customer accountsInternal project management of Customer/Key Account requests related to cartons, such as - new artwork, carton design or pricingPlaying a key part in operational forecasting of board requirements to allow long-lead time board ordering and minimization of board stocks and machine utilisationEstablishing a rapport and direct lines of communication with Customers purchasing and logistics personnel to enhance the B2B working relationship.Processing orders received from Customers including assessing the conformity of these instructions with commercial agreements  What our client is looking for in a Customer Account Coordinator: Customer service or sales experience within a manufacturing environment - ESSENTIALExperience in customer service and order processing UK Driving license - DESIRABLE Must be an effective communicator at all levels of the business.Experience working with JDE/SAP management info. systems - ESSENTIAL Key skills or similar Job titles:Internal sales, sales order processing, Customer service, Account Manager, Customer Service AdminCommutable From: Bristol, Chipping Sodbury, Warmley, KingswoodFor further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Are you someone who enjoys solving problems? Perhaps you have a passion for gaming or enjoy tinkerin... Are you someone who enjoys solving problems? Perhaps you have a passion for gaming or enjoy tinkering with technology?If so, you already have transferable skills that could help you thrive in a Customer Service Billing Support roleThis role involves speaking with customers over the phone, assisting with a range of billing-related queries. Whether it’s a straightforward question or something that requires more time and ownership, you’ll be there to support customers every step of the way.No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.CANDIDATE REQUIREMENTS Living in Barnsley, Doncaster, Rotherham, Sheffield or South Yorkshire.Ability to work collaboratively in a team environmentProblem-solving skills and a proactive approach to identifying potential security issuesGood communication skills to effectively document and report security findings Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role,... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.Customer Service Advisor benefits:   Flexible workingLots of holidayCompetitive salaryPrivate healthcare insurance for those who have been with the company for 12 monthsRemote working optionsAbility to earn bonusesCareer growth opportunitiesEvent ticket giveawaysGreat staff partiesEmployee discounts, including for gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more   Customer Service Advisor role:   Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate. Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual. Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual. Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual. Follow the Company’s complaints procedure if the customer wishes to make a complaint. Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc. Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual. Customer Service Advisor pay:  Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performance£12.21 per hour.Customer Service Advisor Check list:Office based option: Have you had 6-months work experience in the past 3 years – Yes/NoHave you had experience in the following sectors,Contact centre workFast FoodHospitalitySales** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**Do you have good computer skills Yes/No If being considered for work from home or hybrid option Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**Do you have a suitable work-station at home Yes/No All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role,... We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.Customer Service Advisor benefits:   Flexible workingLots of holidayCompetitive salaryPrivate healthcare insurance for those who have been with the company for 12 monthsRemote working optionsAbility to earn bonusesCareer growth opportunitiesEvent ticket giveawaysGreat staff partiesEmployee discounts, including for gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more   Customer Service Advisor role:   Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate. Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual. Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual. Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual. Follow the Company’s complaints procedure if the customer wishes to make a complaint. Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc. Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual. Customer Service Advisor pay:  Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.Bonuses: up to £350 per month subject to performance£12.21 per hour.Customer Service Advisor Check list:Office based option: Have you had 6-months work experience in the past 3 years – Yes/NoHave you had experience in the following sectors,Contact centre workFast FoodHospitalitySales** Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling**Do you have good computer skills Yes/No If being considered for work from home or hybrid option Have you previously worked from home for at least 6 months Yes/No **WFH/Hybrid**Do you have a suitable work-station at home Yes/No All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.

We’re recruiting for Store Assistants to earn up to £12.75 per hour.   Store Assistant benefits... We’re recruiting for Store Assistants to earn up to £12.75 per hour.   Store Assistant benefits:   Training is included to prepare you for this role.   Store Assistant role:   Connects with customers at every opportunity by saying hello, making eye contact and smiling.  Ensures the highest standard of customer service by adapting to each customers’ needs.  Has detailed knowledge of the product range and store layout, taking every opportunity to make productrecommendations.  Deals with customer complaints by listening and empathising before providing a suitable response, referring any unresolved issues to their leader.  Enables customers to shop with ease by never leaving unattended obstructions in the aisles.  Undertakes cleaning duties as required in all areasof the store.  Maximises product availability for customers by taking immediate action to address off sales; when replenishing stock, off sales must be worked first.  Merchandises stock efficiently in all areas of the storeensuring the highest standard of care in the handling, storage and presentation of products.  Checks product quality at every point of handling,removing any products that are not suitable for sale.  Rotates stock in accordance with Company guidelines.  Manages till queues to ensure that every customer can immediately load at least one item onto the till belt.  Operates the tills efficiently and with 100% accuracy taking care to adjust scanning speed depending on the needs of the customer.  Memorises all relevant PLUs achieving 100% accuracy at all times  Ensures knowledge of all store key performance indicators such as sales, productivity, price change, inventory,availability and customer service.  Understands the importance of inventory control and strives to minimise all areas of stock loss.  Accurately checks off deliveries where appropriate.  Records all wastage accurately.  Must be available to work as required for inventory counting.  Ensures that they accurately record their hours using the clocking system and inform the Store Manager in the event of any errors or omissions.  Works in accordance with the company’s Code of Conduct.  The Store Assistant works according to the principles of our Corporate Responsibility policy.  Store Assistant pay:   £12.75 per hour. 

We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.  Customer Service... We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.  Customer Service Advisor benefits:   Uncapped commission  Training is included to prepare you for this role  Customer Service Advisor role:   This team sell products to new and existing customers which includes Mobile, Sim contracts, tablets, laptops, smart watches, home Broadband, TV, 4G Wi-Fi (Mobile and Home) and also insurance to cover some of these devices. This team will also deal with customers looking to cancel with so it is about having a conversation to see why and retaining the customer.   Customer Service Advisor pay:   £23,809.50- £24,064 per annum 

Recruit4staff is proud to be representing their client, a leading waste management company in their... Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Advisor to work from their site in Wrexham   For the successful Customer Service Advisor our client is offering: Salary up to £25,000 per annumMonday to Friday 8.30am till 5.00pmPermanent positionBenefits: Free parking, 20 days + Bank Holidays + Pension The role - Customer Service Advisor : Responsible for managing inbound calls, emails and responses to customersHandling a range of enquiries across two services in the UK RegionManage and take ownership of any complaints from customers and members of the publicAdminister emails and respond to customers via telephone and written methods where necessary  What our client is looking for in a Customer Service Advisor : Previous customer service experience - ESSENTIALExperience working with customer complaints / problem solving - ESSENTIALGood MS Office Literacy - ESSENTIALConfident communicatorAble to cope under pressure in a call handling environment Key skills or similar Job titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager  Commutable From: Wrexham, Chester, Denbighshire  For further information about this and other positions please apply nowThis vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.R4SINDCHE ComHJ1

Porsche Retail Group are recruiting for an experienced automotive Service Advisor for our West Londo... Porsche Retail Group are recruiting for an experienced automotive Service Advisor for our West London Centre.  Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.As a Service Advisor, you are fundamental to our customer’s ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.Please note that to be considered for this role you must have experience from within a dealership environment.  Porsche Centre West London is our largest Centre in the south of England.  Our centre is divided into three locations, featuring a dedicated satellite aftersales service near Kew. Conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road. We offer our amazing staff subsidised parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk.Responsibilities: Determining services needed by listening to the customer's description of their vehicle’s symptoms; clarifying their problems; conducting technical visual inspections; checking vehicle maintenance records; examining service schedules as appropriateDiscussing all Porsche’s products and services, identifying and selling value added services and accessoriesRaising orders for parts identified to repair the vehicle or as requestedTracking the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised timeInvoicing customers and taking paymentMeeting ‘walk in’ customers and booking them an appointment as requiredAiding with bookings centre during peak periods Minimum Attributes: Dealership experience with an understanding of automotive systems and repair processesAbility to clearly convey information to customers and team members.Strong focus on meeting customer needs and ensuring satisfaction.Worked in a fast-paced environmentConfidence to upsell services and products when appropriate Benefits: Basic Salary of £36,000 per annumMonthly bonus, up to 35% of salary per yearOption of a VW Group Vehicle at a preferential leasing rate33 days holiday per year plus bank holidays, with extra days for long serviceFixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pmDedicated mental health championsEmployee representative body - your voice at workPreferential rates on several products and services, including high street brands, restaurants, gyms and Porsche productsLife AssuranceDC Pension SchemeEmployee Assistance Program - support and advice on issues impacting your wellbeing Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.ApplyingPlease note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You’re welcome to request a full synopsis of the job description during your first round of interview, should you be successful. We look forward to hearing from you!

Job Title: Repairs Scheduling ManagerLocation: Kinston Upton ThamesSalary: £38k to £40kContract Type... Job Title: Repairs Scheduling ManagerLocation: Kinston Upton ThamesSalary: £38k to £40kContract Type: Full-time, PermanentAbout the Role: We are looking for a proactive and highly organized Repairs Scheduling Manager to lead and oversee the planning and allocation of maintenance and repair work across a busy property services operation. This role plays a critical part in ensuring the efficient use of operatives, timely completion of jobs, and the highest standards of customer service across housing and property portfolios.Key Responsibilities: Lead the scheduling team to allocate daily work orders to operatives, ensuring maximum productivity and customer satisfaction. Oversee the end-to-end scheduling process, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs). Monitor live scheduling dashboards and address real-time issues such as job overruns, operative delays, or emergency repairs. Collaborate with the repairs, customer service, and operational management teams to ensure seamless communication and delivery. Identify trends or recurring issues in scheduling that affect service delivery and proactively resolve them. Produce daily, weekly, and monthly performance reports and use data insights to drive improvements. Provide training, support, and guidance to the scheduling team, fostering a culture of accountability and continuous improvement. Support the integration of new systems and processes to streamline scheduling operations and enhance customer experience. Requirements: Proven experience in a scheduling or coordination role within property maintenance, housing, or a similar fast-paced service environment. Strong leadership and team management skills, with the ability to motivate and support a high-performing team. Exceptional organizational and problem-solving skills, with a sharp attention to detail. Excellent communication skills—confident liaising with operatives, managers, and customers alike. Proficient in using repairs management and scheduling software (e.g., DRS, Opti-Time, Oneserve, etc.). Comfortable working in a dynamic, target-driven environment with a flexible and adaptable approach. Desirable: Social housing maintenance or responsive repair services. Knowledge of health & safety and compliance requirements in property services. Experience implementing or improving scheduling systems or procedures.Please apply today, and call Leah Seber at Build Recruitment for more information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Position: Repairs PlannerSector: Repairs Location: Basildon / BillericaySalary: Up to £27k per annum... Position: Repairs PlannerSector: Repairs Location: Basildon / BillericaySalary: Up to £27k per annum We are looking for a customer care call handler to join our team in Basildon. Your primary responsibility will be to take a large volume of inbound calls, booking appointments and assisting engineers.Responsibilities: Provide fantastic customer service support to all incoming calls including residents, clients, other departments.Responsible for inbound calls with a helpful, with a professional approachDistribute incoming calls to the relevant department.Book appointments for works by telephone and email.Manage large amounts of inbound calls, emails and webchats calls in a timely manner.Identify customers’ needs and pass to correct departmentBuild sustainable relationships with residents / clients.Always put the customers needs first.Administration duties.Take ownership for responding to inbound communications (calls and emails).Demonstrate good understanding of the different customer groups/personas, and tailor your style and response to appropriately meet the customer’s needs.Follow the contact centre script and/or system diagnosis tool to ensure the right information is captured and validated (e.g. contact details, preferred contact method, etc).Accurately diagnose the issue by utilising the system diagnosis tool, supplemented by your own knowledge and experience.Where possible and appropriate, help the resident to self-solve simple and low risk issues (e.g. checking the status of ther gas or electricity meter, re-setting a blown fuse, etc).Where an appointment is required, work to ensure that it is offered in line with contractual Service Level Agreements (SLAs), the customer’s preferences and Operational constraints.Ensure that the system is updated in a timely manner so that the client and the Operations team are in receipt of the most up to date information.Where a resident wants to re-book an appointment, it may be necessary to liaise direct the Planners and Service Controllers to communicate short-notice changes.Capture detailed notes on the system to support operatives in completing a first time fix on site. Experience Required You will have previous administrative experience with evidence of delivering excellent customer service and maintaining high quality relationships.You will have excellent interpersonal skills and deliver effective interaction with all internal and external stakeholders.You will have the ability to develop and maintain good working relationships with key stakeholders and ensure best practice prevails throughout the contract.You will have excellent telephone skills and be able to obtain detailed information from telephone discussions.Repairs knowledge preferred For more information please call Leah Seber at Build Recruitment, or apply with your CV today.Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Customer Service Administrator (temporary)Location: LeekHours: Monday to Friday – 8.45am – 5pm with... Customer Service Administrator (temporary)Location: LeekHours: Monday to Friday – 8.45am – 5pm with a 45 minute lunchHourly rate: NegotiableThe role:We are currently recruiting a Customer Service Administrator on behalf of our client, a well-established and fast-paced organisation. This role is ideal for a detail-oriented and proactive individual who takes pride in delivering exceptional customer service. This is a fantastic opportunity for someone looking to join a supportive team environment and grow their career within a thriving business.Main duties: Handle incoming customer orders, verifying stock levels and pricing before confirming delivery timelines; provide ongoing updates regarding any potential delaysCoordinate customer sample requests, including pre-shipment samples when necessaryOrganise courier shipments for samples when certified colleagues are unavailableMaintain up-to-date IATA certification to prepare documentation for hazardous goods shipped by air and verify correct drum labelling prior to dispatchRecord and monitor customer complaints through to resolutionAct as a Key User for SAP HANA, providing support and guidance where neededSet up new customer accounts in the systemRegularly review and update customer master data to ensure accuracyOversee the allocation of bulk finished goods in storage to fulfil future orders; organise product-specific services (PSS) as requiredCollaborate with the Production team to coordinate packaging schedules for items with limited availabilityCarry out month-end processing of consignment stockCommunicate with the Logistics team to make transport arrangements or updates when delivery schedules are amended by customers About you: Experience of using SAP HANAProven administrative abilities with strong attention to detailProficient in IT systems, including Microsoft Office and ERP platformsConfident and professional telephone mannerExperienced in delivering high-quality customer service in fast-paced environments  Interested? Call Meg on 01782 712230 or email MegW@kpir.co.ukINDCOM

Position: Customer Service AdvisorSector: Repairs Location: Basildon / BillericaySalary: Up to £27k... Position: Customer Service AdvisorSector: Repairs Location: Basildon / BillericaySalary: Up to £27k per annum We are looking for a customer care call handler to join our team in Basildon. Your primary responsibility will be to take a large volume of inbound calls, booking appointments and assisting engineers.Responsibilities: Provide fantastic customer service support to all incoming calls including residents, clients, other departments.Responsible for inbound calls with a helpful, with a professional approachDistribute incoming calls to the relevant department.Book appointments for works by telephone and email.Manage large amounts of inbound calls, emails and webchats calls in a timely manner.Identify customers’ needs and pass to correct departmentBuild sustainable relationships with residents / clients.Always put the customers needs first.Administration duties.Take ownership for responding to inbound communications (calls and emails).Demonstrate good understanding of the different customer groups/personas, and tailor your style and response to appropriately meet the customer’s needs.Follow the contact centre script and/or system diagnosis tool to ensure the right information is captured and validated (e.g. contact details, preferred contact method, etc).Accurately diagnose the issue by utilising the system diagnosis tool, supplemented by your own knowledge and experience.Where possible and appropriate, help the resident to self-solve simple and low risk issues (e.g. checking the status of ther gas or electricity meter, re-setting a blown fuse, etc).Where an appointment is required, work to ensure that it is offered in line with contractual Service Level Agreements (SLAs), the customer’s preferences and Operational constraints.Ensure that the system is updated in a timely manner so that the client and the Operations team are in receipt of the most up to date information.Where a resident wants to re-book an appointment, it may be necessary to liaise direct the Planners and Service Controllers to communicate short-notice changes.Capture detailed notes on the system to support operatives in completing a first time fix on site. Experience Required You will have previous administrative experience with evidence of delivering excellent customer service and maintaining high quality relationships.You will have excellent interpersonal skills and deliver effective interaction with all internal and external stakeholders.You will have the ability to develop and maintain good working relationships with key stakeholders and ensure best practice prevails throughout the contract.You will have excellent telephone skills and be able to obtain detailed information from telephone discussions.Repairs knowledge preferred For more information please call Leah Seber at Build Recruitment, or apply with your CV today.Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.