Plant Systems Administrator — Fixed term contract of 3-6 months with a potential of going permanent... Plant Systems Administrator — Fixed term contract of 3-6 months with a potential of going permanent - Immediate start available Plant Systems Administrator role near Hackney with a well-established civil engineering company offering great conditions, strong team culture, Syrinx involvement and immediate start. About the company:Our client is a well-established civil engineering business supporting major projects across London. With a strong reputation for reliability, collaboration and high operational standards, they provide a positive working environment where people feel supported and able to make a real impact. As they modernise our systems, we now require a Plant Systems Administrator to support our plant operations during a key period of system implementation (Syrinx) Key Benefits of the Plant Systems Administrator: Salary from £35,000 to £45,000 per year, depending on experienceImmediate start availableMonday to Friday, 7am–4pm20 days holiday plus bank holidaysPension scheme (eligibility may vary during the temporary period)3–6 month contract with potential to go permanentSupportive, well-structured team environmentOpportunity to play a key role in a major Syrinx system rollout About the Role (Key Responsibilities) As a Plant Systems Administrator, you will support the coordination of plant, equipment and hire activities while helping implement the new Syrinx system across the business.A typical day includes managing plant records, processing hire requests, checking accuracy of data, liaising with suppliers, tracking equipment movements and assisting users as they transition to the new platform.You will work closely with operational teams to ensure plant information is accurate, workflows run smoothly and system adoption remains consistent. About You (Skills & Experience)To thrive as a Plant Systems Administrator, you will bring: Proven experience within plant hire, hire desk, fleet or construction operationsEssential experience using Syrinx within a previous roleStrong administrative and coordination skillsConfidence communicating with internal teams and suppliersAbility to work accurately in a fast-moving operational environmentGood working knowledge of Microsoft Office, particularly ExcelA proactive, organised and detail-focused approach To be successful in this role, you may have worked as a:Plant Coordinator, Hire Desk Controller, Plant Administrator, Fleet Administrator, Plant Hire Coordinator, Hire Desk Administrator, Plant Operations Assistant, Fleet Coordinator, Hire Controller, Asset Administrator Next Steps:If you are ready to join a respected civil engineering company and make an immediate impact as a Plant Systems Administrator, we encourage you to apply today.
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Key Account Manager role in Whitwell with a well-established plant, construction and transport logis... Key Account Manager role in Whitwell with a well-established plant, construction and transport logistics business offering hybrid working, progression and strong benefits. About UsJoin a well-established organisation operating within the plant, construction and transport logistics sector. This business is experiencing continued growth and has created this Key Account Manager role to support expanding customer demand. You will be joining a supportive, collaborative team where development, stability and long-term progression truly matter. Key Benefits of the Key Account Manager: Salary between £35,000 and £45,000 per yearHybrid working: choose any two days per week to work from homeEnhanced employer pension25 days’ holiday plus all bank holidaysProfessional training and ongoing developmentSupportive team culture within a stable, expanding business Responsibilities of the Key Account Manager: As a Key Account Manager, you will manage and grow relationships with key customers across the plant, construction and transport logistics sector.You will be based in the office near to Sandy but have the option to work from home two days per week Your role will focus on ensuring service excellence, resolving queries, managing accounts, handling hire requirements, and identifying opportunities to further strengthen long-term partnerships.A typical day includes liaising with major clients, coordinating with internal teams, and maintaining high service standards in a fast-paced, customer-focused environment. About YouTo succeed as a Key Account Manager, you will bring experience from plant, construction hire or transport and logistics, along with a strong understanding of customer service and account management. You will be confident building relationships, proactive in solving problems, and comfortable managing multiple priorities. Experience in a similar role is essential, along with a positive, collaborative approach.
Key Account Manager role in Whitwell with a well-established plant, construction and transport logis... Key Account Manager role in Whitwell with a well-established plant, construction and transport logistics business offering hybrid working, progression and strong benefits. About UsJoin a well-established organisation operating within the plant, construction and transport logistics sector. This business is experiencing continued growth and has created this Key Account Manager role to support expanding customer demand. You will be joining a supportive, collaborative team where development, stability and long-term progression truly matter. Key Benefits of the Key Account Manager: Salary between £35,000 and £45,000 per yearHybrid working: choose any two days per week to work from homeEnhanced employer pension25 days’ holiday plus all bank holidaysProfessional training and ongoing developmentSupportive team culture within a stable, expanding business Responsibilities of the Key Account Manager: As a Key Account Manager, you will manage and grow relationships with key customers across the plant, construction and transport logistics sector.You will be based in the office near to Whitwell but have the option to work from home two days per week Your role will focus on ensuring service excellence, resolving queries, managing accounts, handling hire requirements, and identifying opportunities to further strengthen long-term partnerships.A typical day includes liaising with major clients, coordinating with internal teams, and maintaining high service standards in a fast-paced, customer-focused environment. About YouTo succeed as a Key Account Manager, you will bring experience from plant, construction hire or transport and logistics, along with a strong understanding of customer service and account management. You will be confident building relationships, proactive in solving problems, and comfortable managing multiple priorities. Experience in a similar role is essential, along with a positive, collaborative approach.
Customer Service / Internal Sales Executive Are you customer centric, personable, a proactive self-s... Customer Service / Internal Sales Executive Are you customer centric, personable, a proactive self-starter with exceptional communication skills?If so, we have an exciting opportunity providing first class customer service to existing and previous customers.Salary: up to £28,000Location: office based (OX11 7HP)Hours of work: 36.6 hours (Mon – Fri)Holiday: 30 days (inc. bank holidays)About UsAction Sealtite is a market-leading wholesale distributor of hoses and couplings, supplying a variety of high-quality products to the chemical, pharmaceutical, nuclear and food and beverage industries worldwide. We are looking for a Customer Service / Internal Sales Executive to join our team. This person will play an essential role in relationship management, providing a first-class order processing experience, handling queries, resolving problems and maintaining timely communication throughout. The Customer Service / Internal Sales Executive will also reach out to inactive customers, building relationships to generate further sales.Duties & Responsibilities Provide prompt and efficient telephone advice and support to customersAdvise on shipments, delays and order updatesProcess sales orders, quotes and enquiriesSet up new customer accountsManage all relevant compliance paperworkProvide support to the Technical Sales team as needed Experience & Skills Excellent written and verbal communication skillsAble to maintain professionalism under pressureEffective at upselling and cross-sellingAble to effectively handle objections and resolve customer complaintsHigh-level of attention to detailAbility to multi-task and prioritise effectivelyGood team playerIT literatePrevious customer service or sales experienceOrder processing and administration experienceAccount management experienceExperience of distribution, manufacturing or engineering industries would be an advantage This is a fantastic opportunity for an enthusiastic individual wanting to progress their career whilst working for a forward thinking, dynamic and growing company.Apply today to be considered for the role. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Customer Service AdministratorLocation: Surrey Wheelchair ServicesSalary/Rate: £25,521.60 paMonday... Customer Service AdministratorLocation: Surrey Wheelchair ServicesSalary/Rate: £25,521.60 paMonday to Friday 8.00am – 5.00pm, 40 hours a weekKingsway Business Park, Forsyth Road GU21 5SARewards & Benefits: Company Pension SchemeFree on-site parkingLife Assurance SchemeCompany Sick Pay SchemeWellbeing initiatives We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.The Role: Manage incoming calls and emails, answering any queries in a timely and professional manner.Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.Monitoring and progressing orders by checking with suppliers.Entering referral information for clinical triage via both telephone and email.General administration that supports daily activities and duties What are we looking for? Strong experience in a similar busy and fast paced office environmentRelevant telephone-based customer service experienceGood attention to detail and accuracyPrevious administration and diary management experienceProfessional and confident manner on the telephone and through emailCompetent IT skills with Microsoft Office programmes and ability to learn new systems. This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
A brand new opportunity has become available for a Hire and Transport Coordinator to join a well est... A brand new opportunity has become available for a Hire and Transport Coordinator to join a well established team in Dorridge! Benefits for the Hire and Transport Coordinator: Up to £30k DOENo weekend work!23 days holiday + bank holiday + the option to buy additional days.Discount schemes on major retailers, gyms, hospitality, holidays & more!Company pension scheme.Company health benefit scheme Responsibilities of the Hire and Transport Coordinator: Dealing with customer serivce queries on hire and transport Route planning HGV vehicles for up to 7 drivers Briefing/de briefing drivers Work proactively to reduce late deliveries or missed time slotsEnsuring any issues that arise with drivers or customers are resolved You may have worked as a Hire and Transport Coordinator, Transport Coordinator, Transport Administrator, Transport Controller, Hire Controller, Hire Desk Controller, Hire Administrator, Transport Planner, Plant Controller, Fleet Controller or similar to be considered! APPLY NOW or contact Dario on 01933667228 or dario.matteucci@pathrecruitment.com to find out more on this Hire and Transport Coordinator role!
Customer Support & Sales Administrator (Part Time)Location: West Molesey, Surrey (office based)W... Customer Support & Sales Administrator (Part Time)Location: West Molesey, Surrey (office based)Working hours: 20-25 per week (across five days)Salary: £28,392 (FTE)About UsSince 1958, Anglo Nordic have been supplying innovative heating components and solutions to original equipment manufacturers, stockists and distributors in the heating, oil, and gas sectors. We pride ourselves on a total commitment to customer service and technical support whilst making sure our processes are both clean and efficient.The RoleWe have an exciting opportunity for a part time Customer Support & Sales Administrator to provide high level administrative support to our customer service department. The ideal candidate will be a personable individual who thrives in providing a high level of customer service. They will have previous customer service and B2B sales experience from either a trade or equivalent retail background and be confident in communicating with customers by both telephone and email.Previous experience of working within an internal sales office is not necessary as full training will be given to the successful candidate.Core Responsibilities: Processing and checking customer ordersAdvising customers on the best product based on their needs and business objectivesGenerating sales quotesCollaborating with colleagues to ensure orders are processed correctly to completionProviding order updates to customers via email and phoneCommunicating with suppliers to ensure timely deliveryBuilding rapport with customers via regular, proactive communicationIdentifying opportunities for upselling and business development Skills & Experience: Previous experience of working within a sales role in a similar sectorClear and articulate communicatorExcellent interpersonal skillsCollaborative approach to working within a teamPassionate about providing quality customer serviceStrong organisation and time management skillsDetail oriented, with a high level of accuracyPC literate with a good working knowledge of MS officePrevious experience of working with Sage 200 desirable If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Customer Service CoordinatorLocation: Surrey Wheelchair ServicesSalary/Rate: £25,521.60 paMonday to... Customer Service CoordinatorLocation: Surrey Wheelchair ServicesSalary/Rate: £25,521.60 paMonday to Friday 8.00am – 5.00pm, 40 hours a weekKingsway Business Park, Forsyth Road GU21 5SARewards & Benefits: Company Pension SchemeFree on-site parkingLife Assurance SchemeCompany Sick Pay SchemeWellbeing initiatives We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.The Role: Manage incoming calls and emails, answering any queries in a timely and professional manner.Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.Monitoring and progressing orders by checking with suppliers.Entering referral information for clinical triage via both telephone and email.General administration that supports daily activities and duties What are we looking for? Strong experience in a similar busy and fast paced office environmentRelevant telephone-based customer service experienceGood attention to detail and accuracyPrevious administration and diary management experienceProfessional and confident manner on the telephone and through emailCompetent IT skills with Microsoft Office programmes and ability to learn new systems. This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Customer Service Assistant - B2B Drinks Platform – London – Up to £31,500 plus package This is a ra... Customer Service Assistant - B2B Drinks Platform – London – Up to £31,500 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business. The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses.This role will be 5 days per week in the West London office. What this business offers: A competitive salary and performance-based bonuses.Opportunities for professional development and career growth.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture. Customer Service Manager responsibilities include: Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.Handle day-to-day customer service enquiries via phone, email and system platforms.Process orders accurately and efficiently, ensuring customers receive the right products on time.Assist in maintaining customer service metrics and updating internal systems.Gather customer feedback and flag trends or issues to the Customer Service Manager.Work closely with sales, operations and supply chain teams to resolve queries.Help monitor stock, deliveries and order flows to support a smooth customer experience.Contribute to continuous improvement by suggesting ways to enhance processes and communications. The Ideal Customer Service Manager candidate: Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).Excellent communication skills with a friendly, professional and proactive approach.Strong attention to detail and ability to manage multiple tasks at once.Comfortable using CRM systems, email platforms and spreadsheets.Team player who enjoys working collaboratively with other departments.Positive attitude, willingness to learn and passion for helping customers. If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram
Sauna and Steam Room Technical Support (Home Based)Salary: Between £26,000 to £35,000 pa depending o... Sauna and Steam Room Technical Support (Home Based)Salary: Between £26,000 to £35,000 pa depending on experience + bonus + other company benefitsLocation: Home Based – must live in Yorkshire (for occasional meetings and training)Hours: Monday to Friday, between 9:00am – 5:30pmAqualine is looking for an experienced Sauna and Steam Room Technical Support specialist with a strong background in hands-on technical support, customer service and sales support. The ideal candidate will have dealt with inbound technical and sales enquiries via phone and email and will have experience with heating engineering, electrical installations, or similar equipment related to sauna heaters and steam generators.We are specifically looking someone with practical electrical experience, ideally with exposure to sauna, steam room, or comparable heating/steam equipment installation, troubleshooting, and customer guidance.Once fully trained, you will take the lead in product training for existing and new staff, and help develop internal systems and resources to support technical training and installations.We are a small, friendly, home-based team based in Huddersfield with big ambitions. Aqualine is a market-leading supplier of saunas, steam rooms, and premium wellness products for both domestic and commercial customers. We have grown rapidly and are on a mission to become the leading online wellness retailer globally.Key Responsibilities: Responding to inbound technical, sales and customer service enquiries via phone and emailTroubleshooting sauna and steam room technical issues and providing installation guidanceAdvising on product selection, promoting suitable items, upselling and closing salesProcessing orders and updating CRM recordsSupporting the sales process with accurate and efficient admin tasksManaging and updating website content (Magento), including product listings, descriptions, images and pricingCoordinating logistics with warehouse and shipping partnersManaging stock and placing supplier ordersCreating article, video and blog content on installation and technical aspects of sauna and steam room equipmentDeveloping a product and technical support training and resource system for existing and new members of staffProviding product training for existing and new members of staffAssisting with the development of our own product technical and installation manuals Essential skills and experience: Minimum 2 years’ continuous employment in a technical support role involving electrical products or heating/installation-based equipmentEvidence of electrical training or qualificationsStrong customer service and interpersonal skillsConfident communicator with a personable phone mannerAbility to work independently and manage multiple responsibilitiesProficient with Microsoft Excel and OutlookExperience with CRM/ERP systemsExcellent literacy, numeracy and attention to detailInterest in wellness and lifestyle products is preferred Requirements: Consistent employment history – we are looking for candidates who demonstrate long-term commitment and reliabilityHome office setup – quiet, dedicated room with reliable ethernet connectionPrior experience working remotelyExclusive commitment to Aqualine (no other jobs or side businesses) Due to the financial responsibilities of the role, references and background checks will be conducted in line with GDPR and insurance compliance INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Customer Service CoordinatorLocation:, Birkenhead, Wirral, CH41 1BP (free on-site parking)Salary: £2... Customer Service CoordinatorLocation:, Birkenhead, Wirral, CH41 1BP (free on-site parking)Salary: £26,000 p.a. (Pro rata for Part time/term time)Full Time: 8:30 to 5pm- 40hr per week.Part Time & ‘Part time/term time’ opportunities availableJob DescriptionWe are looking for somebody to join our planning department. Our planning team is based at our head office on the Wirral and is busier than ever booking appointments for our various project teams. Our call handlers use state-of-the-art equipment and software to ensure that our teams operate efficiently and deliver excellent customer service.This is a full-time role within Aqualogic, and we are looking to fill this position quickly. Early applications are encouraged as interviews will commence as soon as possible.Our office is located at Tower Quays with free on-site parking and is a 10-minute walk from Hamilton Square station, also on a main bus route.If you have experience working in a call centre and are looking to move your career forward, this could be the role for you.As water conservation becomes increasingly vital, the projects we work on are ever more essential.This is an exciting opportunity for someone with call centre experience who is looking for a more varied and dynamic role.We require someone with excellent communication skills who can clearly explain a technical service over the phone to people of all ages. Full training will be provided.You will need to be motivated, self-driven, and computer literate.The successful candidate must possess excellent communication skills and be committed to maintaining consistently high-quality standards.Responsibilities Outbound: Contacting customers from a large database to make appointments, including explaining the service being offered, and clustering appointments by postcode.Inbound: Receiving customer calls to request a Water Efficiency audit.Scheduling appointments using our booking system.Liaising with engineers/technicians.Basic administration duties. This list of duties is not exhaustive.Skills Telephone call handling (essential)Basic office administrationMS Office (Word, Excel, Outlook) – EssentialDriving – Not essentialExcellent communication skills with the ability to explain technical services clearly to a wide range of people. Experience Handling inbound calls from members of the publicMaking outbound calls from a list of warm contactsExperience working in a busy office environmentAbility to work on own initiativeOutgoing personality and strong customer service skills INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
We’re recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per yea... We’re recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per year. In this role, you’ll be part of a friendly, supportive team helping customers with their queries to deliver excellent service every time.Customer Service Advisor benefits: 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversaryLifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing HubLength of Service and monthly recognition awardsOpportunities for career development and progression Training is included to prepare you for this role. Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.Customer Service Advisor pay: £23,809.50 per annum.
We're recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per year.... We're recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per year. In this role, you'll be part of a friendly, supportive team helping customers with their queries to deliver excellent service every time. Customer Service Advisor benefits: * 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary * Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy. * Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too! * Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub * Length of Service and monthly recognition awards * Opportunities for career development and progression Training is included to prepare you for this role. Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times. Customer Service Advisor pay: £23,809.50 per annum.
We’re recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per yea... We’re recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per year. In this role, you’ll be part of a friendly, supportive team helping customers with their queries to deliver excellent service every time.Customer Service Advisor benefits: 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversaryLifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing HubLength of Service and monthly recognition awardsOpportunities for career development and progression Training is included to prepare you for this role. Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.Customer Service Advisor pay: £23,809.50 per annum.
Customer Service Administrator Salary: £25,521.60 plus... Customer Service Administrator Salary: £25,521.60 plus 25 days annual holiday entitlementPermanent, Full Time Mon-Fri 8:30 – 5:00Based at Cornwall TR27 5JRJob purpose:As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.Key responsibilities: Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.Develop strong relationships with the wheelchair service team.Update computer records for reconditioned and new wheelchairs.Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.Contact service users to arrange visits by the engineer for repairs, collections and deliveries.Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.Ensure workloads are managed effectively and all daily tasks are completed.Maintain a professional customer service attitude when dealing with all service users and other agencies.Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained. Skills and Qualifications Computer literateGood communication, verbal and writtenExperience of invoicing and accounts proceduresExperience of working within a service provider industryFlexible approach to working conditions and working environment changeSelf-motivated and enthusiastic worker ConfidentialityDuring the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.OtherThis role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role. Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.