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Date Posted
Nottingham , East Midlands
permanent, full-time
£45,000 - £55,000 per annum

A brand new opportuntiy has become available for a General Manager to join a well established team b... A brand new opportuntiy has become available for a General Manager to join a well established team based near Nottingham. Managing a 12-person hire operation with company car, progression, stable hours, and excellent career prospects. Our client is a well-established and growing business within the hire industry, supplying welfare cabins, plant equipment, and tools to customers across the region. With a strong reputation for customer service and operational excellence, we are looking for an experienced General Manager to lead a busy depot operation near Nottingham.This is an excellent opportunity for a commercially aware and people-focused General Manager who enjoys leading teams, driving operational performance, and building strong customer relationships within a fast-paced hire environment.Key Benefits of the General Manager: Salary between £45,000 and £55,000Monday to Friday working hoursCompany car provided21 days holiday plus bank holidaysAdditional days off provided during ChristmasPension schemeGenuine career progression opportunitiesEstablished and supportive working environmentLeadership role managing a team of 12 employees About the Role As the General Manager, you will oversee the day-to-day running of a busy hire operation supplying welfare cabins, plant, and tools. The successful General Manager will lead depot operations, ensure excellent customer service standards, and drive operational efficiency across the business.Duties will include: Managing transport, workshop, yard, and office operationsLeading and developing a team of 12 employeesEnsuring equipment is prepared and maintained to company standardsMonitoring operational performance and depot efficiencySupporting customer relationships and resolving escalated issuesMaintaining health & safety and compliance standardsManaging stock control and asset utilisationSupporting recruitment, training, and employee development This role would suit a proactive General Manager who enjoys leading from the front and creating a positive working culture.About You To be successful as the General Manager, you should have: Previous experience within the hire industry, plant hire, tool hire, welfare hire, accommodation hire, or a related sectorStrong leadership and people management skillsExperience managing operational performance and customer serviceGood commercial awareness and organisational abilityA hands-on and solutions-focused approachKnowledge of health & safety and compliance proceduresThe ability to manage multiple departments within a busy depot environment Next Steps If you are an experienced General Manager looking for a new opportunity near Nottingham with excellent long-term prospects, we would love to hear from you.Apply today to discuss this opportunity further. We encourage applications from all backgrounds and are committed to creating an inclusive recruitment process.

created 11 hours ago
Newcastle upon Tyne , North East
permanent, full-time
£25,087 per annum

We’re recruiting for Customer Service Advisors to earn £25,087, with a pay rise after 6 months. You’... We’re recruiting for Customer Service Advisors to earn £25,087, with a pay rise after 6 months. You’ll join our Sales team, supporting new and existing customers with sales and retention enquiries, recommending the right products and services, and delivering a personalised, target-driven customer experience.Customer Service Advisor benefits:   Uncapped commission Training is included to prepare you for this role.  Customer Service Advisor role:  The roles offered are within the Sales team, which combines the Mobile and Broadband departments. Advisors will sell a wide range of products and services to new and existing customers, including mobiles, SIM-only plans, tablets, laptops, smart watches, home broadband, TV, 4G Wi-Fi and insurance. The role involves having personalised conversations to understand customer needs, recommend suitable products, and retain customers considering cancellation. Advisors will work towards monthly revenue, conversion and service targets while delivering an excellent customer experience through both new sales and retention enquiries.Customer Service Advisor pay:  £25,087 with a pay rise after 6 months in the business

created 13 hours ago
Cottingham , Yorkshire and The Humber
permanent, full-time
£12.71 per hour

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting cu... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour.

created 13 hours ago
Hull , Yorkshire and The Humber
permanent, full-time
£12.71 per hour

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting cu... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour.

created 13 hours ago
Middlesbrough , North East
permanent, full-time
£12.71 per hour

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting cu... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour.

created 13 hours ago
York , Yorkshire and The Humber
permanent, full-time
£12.71 per hour

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting cu... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour.

created 13 hours ago
Birmingham , West Midlands
permanent, full-time
£28,914 - £32,613 per annum

We’re recruiting Call Handlers to earn up to £32,613 per annum. You will handle emergency calls, a... We’re recruiting Call Handlers to earn up to £32,613 per annum. You will handle emergency calls, assess situations, and coordinate the deployment of officers. Your decisions during live incidents will directly impact public confidence and operational outcomes.Call Handler benefits:Call Handlers and Dispatchers working 24/7 shifts can earn up to 33.79% on top of base salary, depending on the rota worked. WMP provides an enhanced employer-contribution pension for police staff, significantly above statutory minimums.Allowances for Specific Roles / PatternsWeekend working allowancesShift allowancesOn call or other role specific allowancesAnnual pay progression until the top of grade is reached.Discounted e‑vouchers and thousands of retailers offersSalary sacrifice schemes (cycle to work, car leasing)Net deduction schemes for larger purchases (bikes, holidays, etc.)Blue Light Card eligibility offering reduced prices at major retailers, restaurants and leisure providers.All new employees receive a free 28‑day bus pass for travel across the West Midlands and a 25% discount for the following two months.Police staff discounted rail travel passes, with loan repayment availableDiscounts available at selected NCP car parks across the region.Access to professional physical and mental wellbeing supportConfidential support for personal or work-related issues.Financial wellbeing support and guidance services. Training is included to prepare you for this roleCall Handler role:West Midlands Police is seeking highly capable, resilient, and dedicated individuals to join our Force Contact Department as Call Handlers or Dispatchers. These frontline roles are critical to public safety and require professionalism, composure, and excellent decision‑making.You will be the first point of contact for the public during emergencies and the operational link that ensures the effective deployment of police resources across the West Midlands.Whether you are answering a 999 call or coordinating officers in a live incident, your actions will directly influence public confidence, risk management, and operational outcomes.Key Responsibilities Respond to emergency (999) and non‑emergency (101) calls withclarity, professionalism, and empathy.Use structured questioning to identify risk, vulnerability, andimmediate operational requirements.Record incidents accurately using police systems and recognisedrisk assessment models, including the National Decision Model(NDM) and THRIVE.Provide reassurance and guidance to callers, including thoseexperiencing distress, trauma, or crisis.Identify safeguarding indicators and escalate concernsappropriately.Work collaboratively with internal teams to ensure timely andeffective incident progression.Deploy and coordinate frontline police units to live incidentsacross the West Midlands.Monitor situations through radio communications, system inputs,and where appropriate, CCTV feeds.Apply NDM and THRIVE principles to prioritise and managemultiple incidents simultaneously.Provide officers with continuous updates to support situationalawareness and operational safety.Maintain clear communication with supervisors and specialist units to support incident resolution. Call Handler pay:£28,914 & up to £32,613 + Uplift on base salary for 24/7 shift working

created 13 hours ago
Staffordshire , Staffordshire
contract, full-time
£19 - £22 per hour

Support customers, solve problems, and deliver high-quality service in a hands-on technical support... Support customers, solve problems, and deliver high-quality service in a hands-on technical support contract role.Our Client has a requirement for a 1st Line Customer Support Representative, who will be required to work on a contract until December 2026 basis in Stafford.Role Purpose: Reporting to the UK Service Leader, the Technical Support Specialist will be a key member of the operations teamThe successful candidate will provide customer support, take end-to-end ownership of the RMA (ReturnMaterial Authorisation) process, and respond to customer queries relating to installed protection and control systemsThis role requires working within defined parameters to make decisions, apply technical concepts to moderately complex issues, and resolve problems through immediate action or short-term planning Job Role Responsibilities: Review, analyse, and resolve assigned customer application enquiries in line with business standards, procedures, and deadlinesProvide initial troubleshooting support via phone or remote tools, using knowledge bases and diagnostic guidesLog, track, and manage incidents and service requests using a ticketing systemAssess issue severity and prioritise responses accordinglyEscalate complex issues to senior support teams or specialists, ensuring clear documentation and communicationCoordinate with engineering teams to manage Level 1 and Level 2 enquiry logsManage the end-to-end RMA (Return Material Authorisation) processSupport the Service team with service agreement enquiries, maintaining logs and ensuring timely follow-upsMaintain clear and professional communication with customers, including regular updates and follow-upsContribute to knowledge bases and share solutions to improve team efficiencyAnalyse data to identify trends, patterns, and anomalies Experience / Skills / Knowledge / Qualifications: Experience in a technical support or IT helpdesk roleStrong knowledge of computer hardware and operating systemsEffective problem-solving and analytical skillsAbility to prioritise and manage multiple enquiries simultaneouslyStrong communication skills with a customer-focused approachFamiliarity with SAP systemsExperience with ticketing or incident management systemsHighly organised with strong time management skillsCalm and level-headed under pressureSelf-motivated and proactive with a strong sense of urgencyPositive and personable with strong interpersonal skillsStrong team player with flexibility and willingness to learnAble to work to tight deadlines and manage competing priorities Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Technical Support Specialist looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

created 16 hours ago
Rackheath , East of England
permanent, full-time
£26,500 per annum

 Claims/Customer Service AdviserSalary: £26,500 FTE (pro rata for part-time hours)Location: Rackheat...  Claims/Customer Service AdviserSalary: £26,500 FTE (pro rata for part-time hours)Location: Rackheath, Norwich, office basedFlexible- full-time or part-time consideredWhat is on offer Permanent role with full time or part time optionsFlexible working arrangements depending on experienceExcellent rates of pay depending on experience28 days annual leave including bank holidays on a pro rata basisCompany pension scheme About usA busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding operations.  The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering smooth, well organised experience for customer at what can be a stressful time.We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team.About the roleWe are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath.This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience from start to finish.We are flexible on working hours and days, making this an excellent opportunity for someone looking for either full-time or part-time work within a supportive team environment.Responsibilities include but not limited to: Coordinating and scheduling repair works for insurance claimsActing as a point of contact for customers, insurers, and tradesManaging job records and claim related documentationTracking progress and resolving issues where possibleSupporting the wider team to ensure timely and efficient delivery Skills and Experience Experience in claims handling, coordination, or a similar roleStrong organisational skills with the ability to juggle prioritiesClear and confident communication skillsA calm, professional approach in a fast-paced environmentGood attention to detail and problem-solving ability Interested? Apply now with your updated CV.INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

created 4 days ago
London , London
permanent, full-time
£32,000 - £37,000 per annum

Customer Service Assistant -  B2B Drinks Platform – London – Up to £37,000 plus packageThis is a rar... Customer Service Assistant -  B2B Drinks Platform – London – Up to £37,000 plus packageThis is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business. The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses.This role will be 5 days per week in the West London office. What this business offers: A competitive salary and performance-based bonuses.Opportunities for professional development and career growth.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture. Customer Service Assistant responsibilities include: Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.Handle day-to-day customer service enquiries via phone, email and system platforms.Process orders accurately and efficiently, ensuring customers receive the right products on time.Assist in maintaining customer service metrics and updating internal systems.Gather customer feedback and flag trends or issues to the Customer Service Manager.Work closely with sales, operations and supply chain teams to resolve queries.Help monitor stock, deliveries and order flows to support a smooth customer experience.Contribute to continuous improvement by suggesting ways to enhance processes and communications. The Ideal Customer Service Assistant candidate: Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).Excellent communication skills with a friendly, professional and proactive approach.Strong attention to detail and ability to manage multiple tasks at once.Comfortable using CRM systems, email platforms and spreadsheets.Team player who enjoys working collaboratively with other departments.Positive attitude, willingness to learn and passion for helping customers. If you are interested in having a chat about this role, please forward updated CV’s to  rupert@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

created 4 days ago
Liverpool , North West
permanent, full-time
£26,000 - £28,000 per annum

Customer Services Coordinator – Flexible Shift Patterns Liverpool, Estuary Business Park Full-Time... Customer Services Coordinator – Flexible Shift Patterns Liverpool, Estuary Business Park Full-Time – On-site Salary: £26 – 28k (DOE) + Performance bonusHours: Full time, working any 5 days from 7 on a rotating shift pattern. Shifts vary between 6am and 8pm.The ChallengeAs a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.The ApproachWe’re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.You’ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.Key Responsibilities Handle incoming calls from customers, providing reassurance and clear communicationUse internal systems to log and manage cases efficientlyCoordinate roadside assistance with external tyre partnersMonitor progress and keep customers updated throughoutClose cases and ensure accurate record-keepingSupport the Operations Manager and team with daily operational tasksIdentify opportunities to improve processes or service delivery The CandidateWe’re looking for someone who brings: Customer service experience (ideally in automotive, logistics, or another fast-paced environment)Strong communication skills with a calm, friendly approachConfidence under pressure and the ability to manage difficult conversations professionallyExcellent attention to detail and accurate case managementConfidence using IT systems and learning new toolsA proactive, team-oriented attitudeFlexibility to work occasional weekend shifts preferred. Equity, Diversity & InclusionAt Tyrenet, we’re committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

created 4 days ago
North Shields , North East
permanent, full-time
£25,700 per annum

As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT s... As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systemsProvide basic IT support and guidance for common technical issuesLog incidents accurately and escalate where necessarySupport users with account access, passwords, and basic software issuesDeliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skillsInterest in starting a career in IT supportOrganised and able to follow processesWillingness to learn technical skills

created 5 days ago
Cramlington , North East
permanent, full-time
£25,700 per annum

As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT s... As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systemsProvide basic IT support and guidance for common technical issuesLog incidents accurately and escalate where necessarySupport users with account access, passwords, and basic software issuesDeliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skillsInterest in starting a career in IT supportOrganised and able to follow processesWillingness to learn technical skills

created 5 days ago
Derby , East Midlands
permanent, full-time
£26,200 per annum

Are you someone who enjoys solving problems? Perhaps you have a passion for gaming or enjoy tinkerin... Are you someone who enjoys solving problems? Perhaps you have a passion for gaming or enjoy tinkering with technology?If so, you already have transferable skills that could help you thrive in a Customer Service Billing Support roleThis role involves speaking with customers over the phone, assisting with a range of billing-related queries. Whether it’s a straightforward question or something that requires more time and ownership, you’ll be there to support customers every step of the way.No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.CANDIDATE REQUIREMENTS Ability to work collaboratively in a team environmentProblem-solving skills and a proactive approach to identifying potential security issuesGood communication skills to effectively document and report security findings Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

created 5 days ago
Bolton , North West
permanent, full-time
£12.71 per hour

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting cu... We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.Remote Customer Service Advisor benefits:   30 days paid annual leave (pro‑rata), rising with length of servicePension schemePerkbox retail and online discountsEmployee Assistance Programme (24/7 support line)No commute and reduced environmental impactReal‑time support while working remotelyFlexible working patterns to support work‑lifeTraining is included to prepare you for this role Remote Customer Service Advisor role:  As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hoursKey Responsibilities Respond to customer enquiries across phone, email, chat and multi‑channel platformsProvide accurate information, resolve queries and deliver high‑quality customer serviceNavigate multiple online systems to update customer records and manage casesFollow all call handling, data protection and quality assurance guidelinesDemonstrate a “customer‑first” approach, ensuring positive engagement in all interactionsEscalate issues appropriately and follow required processes for complaints or safeguardingWork autonomously in a remote setting, maintaining productivity and service levelsAttend mandatory training, coaching and performance feedback sessionsBeing professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay:  £12.71 per hour.

created 5 days ago