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Guest Experience Manager - Luxury Estate, SurreySalary:                £41,500 - £53,000Location:   ... Guest Experience Manager - Luxury Estate, SurreySalary:                £41,500 - £53,000Location:           SurreyWe are seeking an exceptional Guest Experience Manager to join a 5* luxury estate in Surrey. This is an exciting opportunity for a service-driven hospitality professional to elevate the guest journey across every touchpoint and ensure our resort continues to deliver unforgettable, personalised experiences. As Guest Experience Manager, you will lead our front-of-house, concierge, and guest relations teams, ensuring warm, intuitive, and seamless service at every stage of the guest journey. With a strong eye for detail and a passion for luxury hospitality, you will champion service excellence, enhance brand standards, and deliver memorable moments for every guest.Responsibilities Lead, coach, and inspire guest-facing teams to deliver consistently exceptional serviceOversee the full guest journey, from pre-arrival communication to post-stay follow-upManage all VIP and VVIP stays, ensuring tailored and personalised experiencesMonitor guest feedback, analyse trends, and drive continuous improvementCollaborate closely with F&B, Spa, Rooms Division, and Events to ensure seamless operationsSupport the implementation of guest experience initiatives and new service programsMaintain a strong presence on the floor, engaging guests and mentoring your team Requirements Experience in a guest experience, front-of-house, or rooms leadership role in a luxury hotel or resortForbes or LQA (Leading Quality Assurance) experience is essentialA natural people leader with excellent communication and emotional intelligencePassionate about personalised, high-touch guest serviceWell-organised, proactive, and able to thrive in a fast-paced luxury environmentStrong problem-solving skills with the ability to remain calm and professional under pressure

Bench EngineerLocation GU21, Sheerwater, Woking, SurreySalary £26,395 per annum £12.69/hourBased at... Bench EngineerLocation GU21, Sheerwater, Woking, SurreySalary £26,395 per annum £12.69/hourBased at Surrey Wheelchair Services, GU21 5SA Monday to Friday - Full Time Permanent 40 Hours a week Purpose Of Job Provide a workshop-based engineering role repairing, servicing and maintaining wheelchairs. Workshop Service Main Duties and Responsibilities: Conduct repairs servicing and maintenance as directed by the Service Centre Manager/ Warehouse Supervisor/ Line Manager.Process all associated paperwork concerning repairs and servicing accurately on a daily basis.Ensure all warranty and scrap returns are labelled correctly and collated at the end of each dayEnsure infection control policy is followed at all times.Undertake Engineering work in terms of service and repairs, and refurbishment in accordance to prescription builds.Assist in clinical appointments with Healthcare professionals, for any repairs and servicing requirements.Undertake Admin duties as required.Ensure all parts used are allocated from Stores through Stores process.Strict adherence to Ross Care’s operational procedures.Adhere to the House Keeping procedure.Maintain a professional approach in all aspects of the role at all times including appearance, paperwork, power tools and work bench station.Do the job right, on time, every time.To be fully accountable for all aspects of your role.Stocktake – to assist with annual and interim stocktakes as required.Communicate effectively with all Customers at all times and to inform all Customer’s of relevant additional services from Ross Care as appropriate.To be fully accountable for all aspects of your role and maintain good communication throughout.Perform duties according to all Company policies, procedures and instructions.Be on the on call engineer rota. Undertake the job in line with the Company appraisal competencies as follows: Achieves business results and adds value to the companyFocuses on internal / external customersBuilds and maintains effective teamwork with colleaguesEmbraces change and deals with ambiguity This job description shall not limit your role, you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops. Key Performance Indicators Person Required: Skills Organised and can work to a plan.Good communicator.Must be able to fault find.Neat and tidy writing. Knowledge Background and experience in mechanical or electrical engineering Qualifications Full Driving Licence required.Ideally qualified to GCSE level / NVQ level 1 or equivalent.Satisfactory enhanced DBS disclosure. Other Training will be provided on wheelchair engineering.Trustworthy and possess a clean or appropriate DBS record Interested in this Workshop/ Bench Engineer role? Please submit your updated CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Bench EngineerLocation GU21, Sheerwater, Woking, SurreySalary £26,395 per annum £12.69/hourBased at... Bench EngineerLocation GU21, Sheerwater, Woking, SurreySalary £26,395 per annum £12.69/hourBased at Surrey Wheelchair Services, GU21 5SA Monday to Friday - Full Time Permanent 40 Hours a week Purpose Of Job Provide a workshop-based engineering role repairing, servicing and maintaining wheelchairs. Workshop Service Main Duties and Responsibilities: Conduct repairs servicing and maintenance as directed by the Service Centre Manager/ Warehouse Supervisor/ Line Manager.Process all associated paperwork concerning repairs and servicing accurately on a daily basis.Ensure all warranty and scrap returns are labelled correctly and collated at the end of each dayEnsure infection control policy is followed at all times.Undertake Engineering work in terms of service and repairs, and refurbishment in accordance to prescription builds.Assist in clinical appointments with Healthcare professionals, for any repairs and servicing requirements.Undertake Admin duties as required.Ensure all parts used are allocated from Stores through Stores process.Strict adherence to Ross Care’s operational procedures.Adhere to the House Keeping procedure.Maintain a professional approach in all aspects of the role at all times including appearance, paperwork, power tools and work bench station.Do the job right, on time, every time.To be fully accountable for all aspects of your role.Stocktake – to assist with annual and interim stocktakes as required.Communicate effectively with all Customers at all times and to inform all Customer’s of relevant additional services from Ross Care as appropriate.To be fully accountable for all aspects of your role and maintain good communication throughout.Perform duties according to all Company policies, procedures and instructions.Be on the on call engineer rota. Undertake the job in line with the Company appraisal competencies as follows: Achieves business results and adds value to the companyFocuses on internal / external customersBuilds and maintains effective teamwork with colleaguesEmbraces change and deals with ambiguity This job description shall not limit your role, you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops. Key Performance Indicators Person Required: Skills Organised and can work to a plan.Good communicator.Must be able to fault find.Neat and tidy writing. Knowledge Background and experience in mechanical or electrical engineering Qualifications Full Driving Licence required.Ideally qualified to GCSE level / NVQ level 1 or equivalent.Satisfactory enhanced DBS disclosure. Other Training will be provided on wheelchair engineering.Trustworthy and possess a clean or appropriate DBS record Interested in this Workshop/ Bench Engineer role? Please submit your updated CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.