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Customer Service Associate – Temp (Ongoing) Crewe | Hybrid |  £14.83 per hour | 36 hours per week We... Customer Service Associate – Temp (Ongoing) Crewe | Hybrid |  £14.83 per hour | 36 hours per week We’re currently recruiting on behalf of our client for an experienced Customer Service Associate to join their team in Crewe on a temporary ongoing basis – with an immediate start available. This is a fantastic opportunity to join a well-established organisation where you’ll play a key role in delivering a high standard of service across a busy, fast-paced environment.  The Role Working as part of a collaborative team, you will act as a central point of contact for customers and internal stakeholders, ensuring queries and orders are handled efficiently and professionally.Key responsibilities include: Managing customer enquiries, complaints, and service requests end-to-endProcessing orders, billing, credits, debits, and refundsMonitoring orders and ensuring compliance with processes and regulationsActing as a SPOC for customers, suppliers, and internal teamsSupporting reporting, escalations, and administrative processesMeeting performance KPIs around service delivery and resolution times   What We’re Looking For We’re keen to speak with candidates who have: Previous experience in a customer service role (minimum 1 year)Strong communication and problem-solving skillsThe ability to manage multiple priorities in a fast-paced environmentGood working knowledge of Microsoft OfficeA proactive, team-focused approach Experience with systems such as SAP is desirable but not essential, as training will be provided.  Working Pattern 36 hours per weekShift pattern between 7:00am – 5:30pm (early and late rotations)   Location & Flexibility Based in CreweInitially fully office-based for trainingHybrid working available once training is complete   Pay & Contract £14.83 per hourTemporary ongoing assignmentImmediate start available   Why Apply? Opportunity to gain experience with a leading, structured customer service operationSupportive team environmentHybrid flexibility after trainingFast turnaround recruitment process   Interested? If this sounds like the right fit for you, apply today or get in touch for more details call Ezme on 01782 712230 or email your CV to esmes@kpir.co.ukINDCOM

Technical Support Crewe£26,000 – £27,300 per annumFull-time, Permanent37.5 hours per weekJoin a Supp... Technical Support Crewe£26,000 – £27,300 per annumFull-time, Permanent37.5 hours per weekJoin a Supportive Team and Grow Your CareerKey Responsibilities Managing and processing customer orders, quotes, and bespoke requests.Supporting customers with routine technical queriesHandling incoming calls and providing knowledgeable, professional, helpful supportConducting background research on customers, including credit checks and online reviewsProviding proactive suggestions to improve procedures, the company website & FAQs.Building and maintaining strong customer relationships Skills & Experience Required Tech savvy;Using Devices: Confident operation of computers, laptops, tablets, or smartphones.Online Safety: Protecting personal information, recognizing scams, and managing privacy.Communication: Using email, video calls (Zoom/Teams), and chat tools.Document Management: Creating/editing documents and using spreadsheets (Word, Excel).Information Handling: Searching for, finding, and evaluating information online.Strong communication and interpersonal skillsA positive, proactive attitudeExcellent organisation and attention to detailPrevious office experience preferredNumerate & literate with good qualifications in English & Maths.Willingness to learn and develop within the business Benefits; Competitive salaryExcellent training providedExcellent opportunities for career progressionSupportive and welcoming team environment If you are interested in this role please apply directly or you can call Ellie on 01270 589943. You can also email your CV over to EllieC@kpir.co.uk.INDCOM