Sales Team Leader in Keele, West Midlands

Hands-on Telesales Team Leader to motivate, coach, and elevate performance while delivering results.

Main Duties:

• Interact with and motivate the Telesales team. Operate call coaching, call listening, second voice closing and sales training.
• Monitor productivity levels of Desk Sales / Telesales team, reporting daily to the Sales Manager any areas for improvement.
• Provide reports on coaching of staff on a daily, weekly, and monthly basis on metrics defined by Sales Operations.
• Managing of lunch & break rota to maintain cover across core business hours 09:00-17:30 Mon-Fri liaising with Sales Manager to manage FTE resources, holiday cover and phone coverage.
• Maintain individual performance files for each Telesales agent with weekly reports on Areas of concern, areas of excellence, additional coaching areas, attitude and standards.
• Assist Sales Manager to develop and execute sales booster days on a monthly basis to drive take-up and meet & exceed stated targets.
• Work alongside the Sales Manager to develop individual coaching and development plans for all sales team members.
• Enforce and maintain standards within the office, specifically but not limited to dress code, attendance and time keeping, personal phone usage and tidiness and behaviour standards.
• Telesales Team Leader will also hold a reduced % new business target to be achieved monthly which will be eligible for commission payment upon achievement.

Key Performance Indicators

• Maintain Call & Productivity Statistics at team & individual level.
• Monitor and manage Telesales team adherence to data quality, pipeline and deal stages to produce accurate forward reporting of sales forecasts.
• Adherence to targets for FTE availability, staff cover during breaks and holiday periods
• Continual Professional Development of the sales teams, improving sales techniques, closing methods, improvement of conversion rates, reducing churn and increasing retention.
• Accountable for maintaining adherence to standards within the sales team.

Experience

• Telesales background within a sales environment
• Experience of leading a team
• ISP (internet Service Provider) is beneficial

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for any Sales Advisor looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Voceer presents this job opportunity for First Recruitment Group, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by First Recruitment Group, a reputable recruitment agency known for placing candidates in desirable positions.

All round workforce agency covering Recruitment, Payroll and Workforce Management. We are a global recruitment agency specialising in the Oil & Gas, Nuclear, Power, Water, Rail, Construction, Technology, Aerospace & Defence, Chemicals and Corporate sectors. Our specialist consultants help clients to recruit high quality candidates into temporary, contract and permanent roles at all levels. We proudly support a partnership culture by collaborating and adding value to build lasting client and candidate relationships.

#PeopleFirst