Junior Desk Side Support Engineer in Dudley, West Midlands

As a Junior Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles. This role is suitable for a 1^st time role in the industry

KEY DUTIES

• Provide a single point of contact to internal colleagues reporting IT-related incidents.
• Diagnose and resolve technical issues at the first level to minimise downtime for colleagues
• Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
• Excellent ability to troubleshoot and problem solve

CANDIDATE REQUIREMENTS

• Excellent communication skills
• A desire to provide customers with excellent services
• A desire to learn new skills

Voceer presents this job opportunity for Postify Limited, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Postify Limited, a reputable recruitment agency known for placing candidates in desirable positions.