Help Desk Technician in Derby, East Midlands

Derby

permanent, full-time

£26,300 per annum

UK working eligibility only.

Working in Derby, East Midlands

Derby, in Derbyshire, is one of the UK’s leading cities for advanced manufacturing, engineering, and innovation. Home to global employers such as Rolls-Royce, Toyota, and Alstom, Derby has a strong industrial base supported by research, design, and technology. The city also offers growing employment in logistics, education, retail, and healthcare. Its central location and excellent transport links via the M1, A38, and direct rail routes make it a key hub for both business and commuting. Job seekers can find opportunities in engineering, IT, administration, and skilled trades, as well as professional services and public sector roles. Regeneration projects and continued investment in housing and infrastructure are driving local growth. With competitive salaries, affordable living, and strong employer presence, Derby remains one of the Midlands’ most dynamic and future-focused cities for career development and business opportunities.

About IT & Telecoms

The IT and telecoms sector is central to the UK’s digital economy, powering the infrastructure and technology businesses rely on daily. From cloud computing and cybersecurity to mobile networks and software, this industry is constantly evolving, offering career paths that are both innovative and future-focused. Employers range from agile start-ups and SMEs to major players such as BT, Vodafone, and global tech giants. Demand is especially strong for software engineers, IT support specialists, network professionals, and cybersecurity experts. The rollout of 5G networks, fibre broadband, and rapid digital transformation across industries is fuelling further opportunities. IT roles increasingly overlap with areas like data science, AI, and cloud platforms, giving professionals the chance to specialise or adapt as technologies change. For candidates, careers in IT and telecoms bring competitive salaries, flexible working options, and strong progression opportunities. Employers in this sector often invest in training and certifications, ensuring staff stay ahead in one of the UK’s most dynamic and rewarding fields.

An IT Support company has need for an Help Desk Technician. The role focuses on diagnosing and resolving common technical problems, delivering excellent customer service, and escalating more complex issues when required. This position is ideal for individuals looking to build a career within IT support and technical services.

Duties:

Act as the first point of contact for IT support queries via phone, email, ticketing systems or remote access tools
Diagnose and resolve common hardware, software, and connectivity issues
Provide troubleshooting support for desktops, laptops, mobile devices, printers and peripherals
Support users with operating systems, email, cloud applications and basic network issues
Log, track and manage support tickets accurately in line with service level agreements (SLAs)

CANDIDATE REQUIREMENTS

Interest in IT, technology, or digital careers
Great communication skills
Basic IT knowledge or personal use of technology
Strong attention to detail and record‑keeping skills
Willingness to learn new technologies, systems and processes

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

Voceer presents this job opportunity for Postify Limited, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Postify Limited, a reputable recruitment agency known for placing candidates in desirable positions.

created 5 hours ago

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Help Desk Technician in Derby, East Midlands

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