It Digital Customer Advisor in Sunderland, North East

Sunderland

permanent, full-time

£25,700 per annum

UK working eligibility only.

Working in Sunderland, North East

Sunderland, in Tyne and Wear, is a coastal city with a strong industrial base and a growing reputation for innovation and technology. Once a centre for shipbuilding and coal mining, Sunderland has transformed into a hub for automotive manufacturing, software development, and offshore engineering. Nissan’s major production facility remains a key employer, while the city’s digital sector continues to expand, driven by investment and university partnerships. Sunderland also offers significant employment in education, healthcare, and public services. Excellent transport links via the A19, A1(M), and direct rail services connect the city to Newcastle, Durham, and London. Job seekers will find opportunities in engineering, IT, customer service, and logistics, as well as creative and digital roles. Regeneration projects, affordable housing, and a growing business base make Sunderland an appealing location for professionals seeking career growth in the North East.

About IT & Telecoms

The IT and telecoms sector is central to the UK’s digital economy, powering the infrastructure and technology businesses rely on daily. From cloud computing and cybersecurity to mobile networks and software, this industry is constantly evolving, offering career paths that are both innovative and future-focused. Employers range from agile start-ups and SMEs to major players such as BT, Vodafone, and global tech giants. Demand is especially strong for software engineers, IT support specialists, network professionals, and cybersecurity experts. The rollout of 5G networks, fibre broadband, and rapid digital transformation across industries is fuelling further opportunities. IT roles increasingly overlap with areas like data science, AI, and cloud platforms, giving professionals the chance to specialise or adapt as technologies change. For candidates, careers in IT and telecoms bring competitive salaries, flexible working options, and strong progression opportunities. Employers in this sector often invest in training and certifications, ensuring staff stay ahead in one of the UK’s most dynamic and rewarding fields.

As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.

KEY DUTIES

Respond to customer queries via phone, email, or digital ticketing systems
Provide basic IT support and guidance for common technical issues
Log incidents accurately and escalate where necessary
Support users with account access, passwords, and basic software issues
Deliver a positive and professional customer experience

CANDIDATE REQUIREMENTS

Strong communication and customer service skills
Interest in starting a career in IT support
Organised and able to follow processes
Willingness to learn technical skills

Voceer presents this job opportunity for Postify Limited, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Postify Limited, a reputable recruitment agency known for placing candidates in desirable positions.

created 5 hours ago

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It Digital Customer Advisor in Sunderland, North East

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