Import Administrator in Stoke-on-trent, West Midlands
UK working eligibility only.
Import Administrator
Location: Stoke-On-Trent
Hours: Monday to Friday, Full-Time
About the Role
Our client is currently looking for an Import Administrator to join their busy and fast-paced operations team. This role plays a key part in ensuring the smooth coordination of import shipments across Europe, providing essential administrative and operational support.
Key Responsibilities
- Coordinate and arrange European cargo collections and manage customer bookings
- Liaise with European partners and agencies to ensure a seamless service
- Check and process commercial invoices accurately
- Communicate with internal departments including customs, transport, and warehouse teams
- Provide quotations for European import shipments
- Prepare domestic delivery documentation for transport
- Input shipment details, costs, and charges into the transport management system
- Prepare unloading lists for warehouse operations
- Maintain accurate and up-to-date administrative records
- Ensure effective communication across departments to support timely delivery of goods
- Manage spreadsheets and track shipment data
- Handle customer queries and resolve issues in a professional and timely manner
- Respond to customer enquiries via phone and email
- Support continuous improvement of internal processes
- Assist with additional tasks as required by management
Requirements & Skills
- Previous experience in an administrative or customer service role
- Experience within logistics, freight forwarding, or European import/export operations is highly desirable
- Understanding of import customs procedures and documentation (e.g. T1/T2) is advantageous
- Strong communication skills and ability to build relationships with internal and external stakeholders
- Good working knowledge of Microsoft Office (Excel, Word, Outlook)
- High level of accuracy and attention to detail
- Ability to prioritise workload and manage time effectively in a fast-paced environment
- Willingness to learn new systems and processes quickly
If you are interested in this position please apply directly or email your CV over to MariaP@kpir.co.uk You can also call Maria on 01782712230
Voceer presents this job opportunity for KPI Recruiting LTD, a 1000 person sized company who are categorized as a Recruitment Agency.
This position is being managed by KPI Recruiting LTD, a reputable recruitment agency known for placing candidates in desirable positions.