Head Of Digital Transformation & Innovation in London, London

London

permanent, full-time

£70,000 per annum

UK working eligibility only.

Working in London, London

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About IT & Telecoms

The IT and telecoms sector is central to the UK’s digital economy, powering the infrastructure and technology businesses rely on daily. From cloud computing and cybersecurity to mobile networks and software, this industry is constantly evolving, offering career paths that are both innovative and future-focused. Employers range from agile start-ups and SMEs to major players such as BT, Vodafone, and global tech giants. Demand is especially strong for software engineers, IT support specialists, network professionals, and cybersecurity experts. The rollout of 5G networks, fibre broadband, and rapid digital transformation across industries is fuelling further opportunities. IT roles increasingly overlap with areas like data science, AI, and cloud platforms, giving professionals the chance to specialise or adapt as technologies change. For candidates, careers in IT and telecoms bring competitive salaries, flexible working options, and strong progression opportunities. Employers in this sector often invest in training and certifications, ensuring staff stay ahead in one of the UK’s most dynamic and rewarding fields.

Head of Digital Transformation & Innovation

Location: London (Hybrid with regular site visits)

Salary: Up to £70,000 + Bonus + Excellent Benefits

A fantastic opportunity has arisen for an experienced digital leader to join a fast growing, experience led hospitality business in a newly created senior leadership role.

We're looking for someone who is passionate about digital innovation, technology and customer experience, with the vision to shape and deliver a digital strategy that enhances the guest journey, drives commercial performance and supports business growth. This is a unique opportunity to sit at the heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio.

The Role

You will take ownership of the organisation's digital ecosystem, customer loyalty programme, CRM strategy and marketing technology, while identifying opportunities to leverage AI, automation and data to improve the guest experience and drive commercial results. You also play a key role in new venue openings, innovation projects and the development of future digital products, ensuring the business remains at the forefront of hospitality innovation.

Key Responsibilities

Develop and deliver the digital transformation and innovation strategy
Lead the digital guest experience across multiple customer touchpoints
Own the CRM and loyalty strategy, driving customer acquisition, engagement and retention
Identify opportunities to improve performance through AI, automation and emerging technologies
Lead digital innovation projects from concept through to implementation
Optimise marketing technology, customer data and digital platforms
Work closely with Operations, Sales and Marketing to improve commercial performance
Build strong relationships with external technology partners and agencies
Monitor digital performance, customer insights and KPIs to inform business decisions
Present recommendations and innovation strategies to senior stakeholders

Experience

Proven experience in a senior digital, CRM, loyalty, customer experience or innovation role
Experience within hospitality, leisure, retail or another consumer-facing multi-site business
Strong knowledge of CRM, customer lifecycle marketing and loyalty programmes
Experience leading digital transformation or business improvement projects
A passion for technology, AI, digital innovation and emerging consumer trends
Strong commercial acumen with the ability to use customer insight and data to drive decisions
Excellent stakeholder management skills with experience influencing senior leaders
Experience managing agencies, suppliers and cross functional projects

Voceer presents this job opportunity for COREcruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by COREcruitment, a reputable recruitment agency known for placing candidates in desirable positions.

created 4 hours ago

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Head Of Digital Transformation & Innovation in London, London

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