Guest Experience Manager - Iconic Luxury Five-star Hotel, London in London, London

London

permanent, full-time

£45,000 - £50,000 per annum

UK working eligibility only.

Working in London, London

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About Hospitality & Catering

Hospitality plays a central role in the UK economy, covering hotels, restaurants, events, and tourism. Careers range from chefs and front-of-house staff to hotel managers and event planners. Employers include independent businesses, large hotel chains, and catering groups. Demand remains high for skilled professionals in customer service and food preparation. Hospitality offers variety, creativity, and people-focused roles, often with flexible working hours and opportunities worldwide. The sector continues to adapt, with sustainability, food innovation, and guest experience shaping future growth.

Guest Experience Manager - Iconic Luxury Five-Star Hotel, London

Location: London

Salary: £50,000

We are seeking an exceptional Guest Expereince Manager to join the leadership team of one of London’s most iconic luxury five-star hotels.

This is a highly visible, guest-facing role with a strong emphasis on delivering an exceptional, highly personalised experience for all suite guests, ensuring they feel recognised, valued and impeccably cared for throughout their stay.

As Guest Experience Manager, you will oversee the day-to-day operations of the Guest Experience team, ensuring every arrival, departure and interaction reflects the highest standards of five-star hospitality. A key focus of this role is the end-to-end journey of our suite guests, from pre-arrival planning and bespoke in-stay experiences to seamless departures and thoughtful follow-up. You will act as a senior ambassador for the hotel, building genuine relationships with VIPs, repeat guests and high-profile clientele.

Responsibilities

Lead, motivate and developthe Guest Experience team
Personally oversee and enhance the experience of all suite and VIP guests
Ensure flawless guest journeys from pre-arrival to post-departure
Act as the senior point of contact for suite guests, VIPs and special requests
Resolve guest concerns with discretion, empathy and efficiency
Drive luxury service standards aligned with the hotel’s brand and reputation
Work closely with Housekeeping, F&B and Reservations to deliver seamless, personalised experiences for suite guests
Support recruitment, training and development, with a particular focus on intuitive, anticipatory service

Requirements

Proven experience in a Guest Services, Front Office management role within a luxury five-star hotel
Demonstrated experience working with suite-level, VIP or UHNW guests
A genuine passion for bespoke, detail-driven hospitality
Impeccable communication skills and a warm, confident leadership style
Calm, polished and solutions-focused under pressure
A natural host with a strong understanding of luxury expectations

Voceer presents this job opportunity for COREcruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by COREcruitment, a reputable recruitment agency known for placing candidates in desirable positions.

created 2 hours ago

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