Box Office Manager - £40,000 + Tronc in London, London

Box Office Manager – £40,000 + Tronc

We are looking for an experienced Box Office Manager to join an exciting independent hospitality and live music events business. This is a fantastic opportunity for someone highly organised, operationally strong, and passionate about customer experience, hospitality, and ideally music/live entertainment. This is primarily an office-based role managing a small team of 4–5 people, ensuring the smooth day-to-day running of all box office operations and customer touchpoints.

The Role:
• Manage incoming emails and phone calls across all customer touchpoints
• Act as the primary source of information for customers, handling enquiries, complaints, and troubleshooting
• Oversee all ticketing activity including bookings, cancellations, and amendments
• Monitor cancellations across shows and manage ticket reallocations
• Enter daily financial data and complete cash-up procedures
• Maintain accurate records of transactions, adjustments, and customer interactions
• Handle general administrative duties including filing, receipts, and documentation
• Issue credit notes for resold tickets based on nightly reporting
• Prepare, organise, and print daily guest lists, ensuring accuracy at all times
• Manage artist and promoter guest lists and associated requirements
• Ensure all box office systems run smoothly day to day
• Upload and maintain accurate show listings on the website
• Lead, support, and manage a team

What We’re Looking For:
• Previous experience within a Box Office Manager or similar operational/admin role
• Experience managing or supervising teams
• Strong organisational and administrative skills
• Excellent communication and customer service abilities
• Passion for hospitality, live events, or music would be highly desirable

The Details:
• 40-hour contract
• Mainly Monday to Friday, 10am–6pm
• Some weekends may be required depending on events/business needs

If you are keen to discuss the details further, please apply today, send your CV to Kate B, or call 0207 790 2666.

Voceer presents this job opportunity for COREcruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by COREcruitment, a reputable recruitment agency known for placing candidates in desirable positions.