Customer Service Coordinator in Stoke-on-trent, West Midlands

Customer Service Coordinator

Location: Stoke

Hours: Monday to Friday, 8:30am – 5pm (45 minute break)

Salary: up to £26,000 per annum

The role:

Our client is seeking a proactive and detail-oriented Customer Service Coordinator to join their growing team. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers and colleagues alike. The successful candidate will be responsible for managing customer enquiries, processing orders, and coordinating communications between internal departments to ensure a seamless customer experience. You will also support with administrative tasks, reporting, and process improvements, making this a varied and rewarding opportunity.

Responsibilities

• Enter and maintain new projects, architect details, quotes, and related information within the CRM platform
• Provide support in managing the CRM database and producing reports
• Collaborate with colleagues, the marketing team, and external sales to deliver effective monthly CRM communication plans that reflect business objectives
• Coordinate and contribute to the delivery of designated ongoing projects
• Lead efforts to ensure business-wide data is collected accurately and efficiently, while identifying areas for process improvement
• Drive database growth through data capture activities and work to enhance overall data quality
• Regularly audit and clean CRM records to ensure system accuracy
• Assist in shaping and refining the customer journey
• Prepare routine reports on user activity and sales pipelines across weekly, monthly, quarterly, and annual periods
• Provide general administrative support to commercial functions, including customer service, external sales, and façade operations

Key Requirements:

• Proven background in working with CRM platforms and managing databases
• Strong capability in project coordination and producing detailed reports
• Skilled at operating in dynamic, high-volume, multi-project environments
• Clear and effective communicator, ensuring tasks are well understood and completed efficiently
• Highly organized with strong administrative ability, able to assess requirements and determine the best approach to achieve results
• Proficient in key office software, including:
  • Microsoft Outlook
  • Excel
  • Word
  • PowerPoint
  • Adobe Acrobat Pro
  • Commercial awareness with the ability to support business operations effectively
  • Proactive problem-solver, able to recognize stalled tasks and take initiative to move them toward successful completion

Benefits

• Competitive performance-related bonus scheme
• Ongoing training and professional development opportunities
• 26 days annual leave plus bank holidays, including a company-wide Christmas shutdown
• Optional employee healthcare plan
• Life assurance at 1x annual salary
• Access to trained Mental Health First Aiders for wellbeing support
• Annual salary review
• Employee reward and recognition programmes

Interested? Call Maria on 01782 712230 or email MaraiP@kpir.co.uk

INDCOM