It Support Analyst in Loughborough, Leicestershire

Loughborough

temporary, full-time

£26.66 per hour

Uk working eligibility only.

Job Title: IT Support Analyst
Location: Loughborough, UK
Salary: £26.66 per hour (Limited/Umbrella), £20.83 per hour (PAYE)
Salary Type: Hourly
Contract Length: Initial 14-week contract

This is a fantastic opportunity for an IT Support Analyst to join a dynamic team in Loughborough. Earn an attractive £26.66 per hour under a Limited or Umbrella contract, or £20.83 per hour on a PAYE basis, working 37 hours a week. Over the initial 14-week contract period, you will provide top-notch technical IT support to users of ICS services, and work in a vibrant environment of innovation and challenge. You'll be the key player in diagnosing, resolving, and documenting technical IT problems, enhancing the overall service provision.

Perks and benefits:
- Flexible Working: Enjoy a healthy work-life balance with the potential for flexible working arrangements.
- Professional Growth: Expand your skills and knowledge as you work in cutting-edge IT environments, with access to the latest technologies.
- Networking Opportunities: Connect with industry professionals and build valuable relationships that can aid your career.
- Scenic Surroundings: Loughborough offers a beautiful backdrop with rich history and a bustling town centre, ideal for those who love a bit of exploration after work.
- Competitive Rate: Benefit from an excellent hourly rate that reflects your skills and expertise.

What you will do:
1. Handle incidents and service requests from ICS service users via email, web form, or telephone, documenting and resolving or escalating as necessary.
2. Perform incident resolution for software, hardware, and peripherals at local and remote locations, also undertaking technical problem management and root cause analysis.
3. Configure and implement new computer systems, including the execution of desktop refresh projects and installation of broadband in remote environments.
4. Manage service request tasks and assume ownership of incoming incidents, including third-party interactions, ensuring all calls are prioritized and monitored efficiently.
5. Resolve incidents and requests within agreed SLA timescales, and collaborate with the Service Desk Manager on calls that breach targets, including IT data and cybersecurity issues.
6. Provide technical front-line telephone support, onsite jobs, and remote support as part of the Service Desk team, on a rotational basis.
7. Accurately record ICS asset data, follow procedures, and manage the ICS storeroom.
8. Use Service Management software to document incidents, maintain asset information and submit knowledgebase content.
9. Monitor system performance, manage automated operational processes, and handle dispatch requirements as needed.
10. Identify improvements for key system operations and provide solutions or guidance to colleagues.
11. Stay informed about IT technologies, delivering professional advice to customers, and contributing to the continuous improvement of ICS services.
12. Engage with training and awareness programmes under the guidance of the Service Desk Manager.

Loughborough is a charming place to live and work, with its lively town centre, lush parks, and historic surroundings. You’ll find it an inspiring place to engage with both your career and your personal pursuits, making it an ideal location for enthusiastic professionals. Don't miss out on this superb opportunity; apply today to start your adventure in IT support!

Working with Seven Resourcing:
At Seven Resourcing, we connect skilled professionals like you with top-tier roles. With over 3,000 ‘Excellent’ Trustpilot reviews and a reputation for award-winning service, we’re dedicated to securing competitive rates in roles tailored to your expertise. Let us help you find your next career move with confidence.