Receptionist in Newcastle, West Midlands

Receptionist

Location: Stoke-on-Trent

Hours: Monday to Friday, 8:00am – 4:30pm or 9:30am – 6:00pm

Salary: £28,000 - £32,000 per annum

The role:

Our client is seeking a professional, friendly, and highly organised receptionist to serve as the first point of contact for their business. The ideal candidate will deliver exceptional client service, handling high volumes of inbound calls with confidence and care. Strong communication skills, attention to detail, and the ability to remain calm under pressure are essential. The receptionist will play a crucial role in creating a positive first impression and supporting smooth front-of-house operations.

Main duties:

• Serving as the first point of contact, delivering a warm and professional telephone experience for all callers
• Managing high volumes of inbound calls, accurately routing them across 32 national locations using internal systems
• Assessing caller needs through active listening and questioning to ensure efficient and appropriate routing
• Navigating Teams telephony and internal directories to identify and connect with the right colleagues or teams
• Collaborating with the Centralised Front of House team to provide seamless service across the national network
• Staying calm and responsive during complex or urgent calls, escalating issues while maintaining caller reassurance
• Representing and promoting the brand in every interaction, using tone and language aligned with our values
• Logging call data accurately and supporting ongoing improvements in call-handling processes
• Following protocols for handling confidential, sensitive, or business-critical enquiries, escalating as required

About you:

• Demonstrates exceptional verbal communication with a clear, friendly, and articulate telephone manner
• Actively listens and responds with empathy to meet caller needs sensitively and appropriately
• Manages multiple enquiries efficiently in a fast-paced environment with strong organisational skills
• Shows proficiency in or willingness to learn telephony and directory systems; comfortable using technology
• Maintains a composed and thoughtful approach in high-pressure or sensitive situations
• Committed to delivering outstanding client care and continuously improving service standards
• Works collaboratively with a positive, team-oriented mindset
• Ensures accuracy when logging information and following escalation procedures
• Upholds confidentiality, professionalism, and appropriate tone in all communications
• Takes personal responsibility and pride in delivering exceptional caller experiences

Benefits:

• 24 days holiday
• Get Stuff Done Day
• Matched 4% pension
• Phone, laptop, staff discount, EAP etc
• Opportunities for professional development

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk  

INDCOM

Voceer presents this job opportunity for KPI Recruiting LTD, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by KPI Recruiting LTD, a reputable recruitment agency known for placing candidates in desirable positions.