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Customer Service Advisor Location: Winsford, CreweHours: Monday to Friday, 8am to 4pm, Occasional we... Customer Service Advisor Location: Winsford, CreweHours: Monday to Friday, 8am to 4pm, Occasional weekend work may be requiredDuration: Temporary ongoingPayrate: £13.21 per hourThe role: Our client is looking to recruit a friendly, professional and proactive Customer Service Advisor to join their busy team in Crewe. This role will be responsible for providing excellent customer service, handling enquiries and supporting customers throughout their journey.The successful candidate will be confident communicating with customers over the telephone and via email, able to deal with queries professionally and efficiently, and comfortable working in a busy environment. You will be organised, reliable and able to manage multiple tasks while maintaining a high level of customer service.Main Duties: Handling incoming calls and responding to customer enquiriesMaking outgoing calls to customers where requiredResponding to emails in a professional and timely mannerDealing with customer queries, complaints and requestsProviding accurate information and resolving issues wherever possibleProcessing customer orders and updating relevant systemsMaintaining accurate customer records and informationLiaising with internal teams, suppliers and other departments to resolve customer queriesFollowing up on customer enquiries and ensuring they are dealt with promptlyKeeping customers updated on the progress of their orders or queriesProviding a friendly and professional customer experience at all timesCompleting general administration and data entry as requiredSupporting the wider team with ad-hoc duties About you: Previous customer service experience is desirableExcellent communication and telephone skillsFriendly, approachable and professional mannerConfident dealing with customers and handling queriesGood attention to detail and accuracyAble to remain calm and professional when dealing with difficult situationsConfident using computer systems and Microsoft OfficeA proactive approach with the ability to work independently and as part of a teamCommitted to providing a high level of customer service Interested? Call Esme on 01782 712230 or email esmes@kpir.co.ukINDCOM