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2nd Line Service Desk Engineer – Warrington (Office-based)Full-time | Competitive salary (based on e... 2nd Line Service Desk Engineer – Warrington (Office-based)Full-time | Competitive salary (based on experience)A minimum of 3 years’ experience working in an MSP environment is essential. Applications without this experience will not be considered.At IDT Support Solutions, we’re looking for a capable and motivated engineer who enjoys working through tickets efficiently, takes pride in solving issues quickly, and wants to continue building their technical career within a high-performing team. This is a great opportunity for someone who enjoys variety, responsibility, and the satisfaction of clear results.The RoleYou’ll be responsible for delivering high-quality 2nd line support while also managing and progressing 1st line tickets. If you enjoy keeping momentum, working methodically, and seeing your efforts reflected in service performance — this role is for you.What you’ll do: Take ownership of 1st and 2nd line support tickets — maintaining flow and meeting SLAsWork across a broad technical environment — including Microsoft 365, Azure, networking, virtualisation, and hardwareUse monitoring tools to identify and resolve issues proactivelyWork alongside experienced engineers — gaining exposure to more complex challenges and supporting continuous service improvementDevelop your skills and prepare for progression — including routes into 3rd line roles or technical specialismsThis is a full-time, office-based position in Warrington. Participation in an out-of-hours rota is not currently required but may be introduced in future to support international clients in Los Angeles and New York. About Our CompanyIDT Support Solutions is a fast-growing MSP known for responsive, accountable IT support. We move quickly, focus on results, and value people who take ownership. You’ll be part of a supportive team that encourages learning, recognises hard work, and gives you the tools to succeed.The Benefits Competitive salaryBupa health coverTraining and certification supportClear career progression into 3rd line or specialist rolesWorkplace pensionMileage allowance The PersonPlease note: A minimum of 3 years’ experience working in an MSP environment is essential. Applications without this experience will not be considered.You’ll also need: Solid experience with Windows Server, Microsoft 365, Exchange, and Active DirectoryGood working knowledge of networking (VLANs, WatchGuard firewalls, DNS, DHCP, TCP/IP)Familiarity with Azure and virtualisation (Hyper-V or VMware)Clear communication skills and a client-focused mindsetA structured, efficient approach to resolving technical issuesFlexibility to work away from home on occasionBonus skills: macOS, ConnectWise, Acronis, Cisco switching, VoIP, Microsoft certifications. What’s NextIf you're looking for a role where you can take control, keep learning, and make a difference every day — we’d love to hear from you.Apply now and take the next step in your MSP career with IDT Support Solutions.