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Drive real business value by transforming how people adopt and use digital tools across the organisa... Drive real business value by transforming how people adopt and use digital tools across the organisation.Our Client has a requirement for an IT Digital Adoption & Enablement Support, who will be required to work on a contract basis in Warrington (hybrid), until December 2026.Role Purpose: Ensure IT tools, services, and platforms are effectively adopted, understood, and embedded across the organisationAct as a bridge between IT, the business, and end usersDeliver measurable value through training support, knowledge sharing, communication, and productivity improvements rather than infrastructure delivery Job Role Responsibilities: Identify gaps in user adoption and experience, working with stakeholders to understand needs and address barriersSupport in the drive of behaviour change to improve day-to-day use of IT systemsSupport the design and delivery of structured training and enablement programmes, including: Workshops (e.g. automation, Copilot, M365 tools)Self-service learning content Build capability across end users and Service Desk (L1/L2), supporting structured training initiativesPartner with automation teams to identify use cases, support rollout, and deliver training and awarenessIdentify and promote productivity improvements, automation opportunities, and smarter ways of workingOwn and develop the IT SharePoint / IT Hub as a central knowledge and enablement platformCreate and maintain knowledge articles, how-to guides, and short-form training contentAid Management and teams in the development of a Service Desk governance framework and support IT communications, including newsletters and adoption campaignsEngage stakeholders across the business to gather feedback, promote tools, and drive adoption through: Drop-in sessionsChampion networksFeedback loops Use insights to refine training, improve user experience, and identify further improvement opportunitiesContinuously evolve enablement strategies based on user needs Experience / Skills / Knowledge / Qualifications:Essential: Experience in IT Service Delivery, ITSM, or Business ChangeStrong Microsoft 365 knowledge (SharePoint, Teams, Copilot, ChatGPT, Power Platform)Experience with automation tools (Power Automate, Power Apps, Power BI, Chatbots)Experience designing and delivering training or enablement programmesExperience creating digital learning content (guides, videos, training materials)Excellent communication and stakeholder engagement skillsAbility to translate technical concepts into simple, practical user guidance Desirable: Knowledge of digital adoption frameworksUnderstanding of ITIL or Service Management practicesExperience in complex or regulated environments (e.g. international, engineering, government-adjacent)Experience measuring adoption and engagement using analytics or feedback toolsExperience with ServiceNowRelevant certifications (ITIL, PRINCE2)  Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for IT Digital Adoption & Enablement Leads looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Deliver high-impact, white-glove IT support to senior leadership in a fast-paced, high-visibility en... Deliver high-impact, white-glove IT support to senior leadership in a fast-paced, high-visibility environment.Our Client has a requirement for a VIP IT Support Engineer, who will be required to work on a contract basis in Warrington, until December 2026.Role Purpose: Provide high-priority, white-glove IT support to senior leadership, VIP users and key stakeholders, ensuring a seamless, responsive and discreet experienceOperate across L1–L3 support, combining Service Desk, remote, and onsite support across Warrington and other locationsAct as a trusted technical contact, owning incidents and requests through to resolution and coordinating with L3 teams and service partnersSupport end-user devices, applications, collaboration tools, networks, and meeting room technologiesContribute to service improvement, knowledge sharing, training materials, and adoption of new or improved servicesThis is a full-time onsite role (5 days, 40 hours), with flexibility for occasional extended hours and travel Job Role Responsibilities: Provide high-touch support to VIP users, ensuring professional, responsive serviceManage incidents and service requests via ServiceNow in line with SLAs and ITIL best practiceDeliver support across Microsoft 365, enterprise applications, identity and access, hardware, mobile devices, networking, telephony, and collaboration toolsProvide onsite and field-based support, including executive meetings and business-critical activitiesSupport Teams Rooms, AV, and meeting room technologiesDiagnose and resolve hardware/software issues, device configuration, onboarding/offboarding, and refresh activitiesAct as hands-and-eyes support for 2nd/3rd line teams and external partnersCollaborate with internal teams to maintain service continuity and support new service rolloutsProduce knowledge articles, guides, and short-form training content; contribute to continuous service improvementMaintain asset records and support compliance and IT security activities Experience / Skills / Knowledge / Qualifications: Strong customer service and stakeholder management skills, with experience supporting senior/VIP usersProven experience across Service Desk, EUC, or VIP support (L1–L2 + complex issue handling)Strong troubleshooting across Windows, Microsoft 365, enterprise apps, identity and access, and end-user hardwareExperience with ITSM tools (e.g. ServiceNow) and SLA-driven environmentsKnowledge of Teams Rooms, AV, video conferencing, and telephony systemsExperience with SharePoint and automation tools (Power Automate, Power Apps, Power BI, Chatbots)Experience creating user guides, training materials, or digital contentWorking knowledge of SCCM, Intune, Active Directory, networking, and AzureStrong problem-solving skills with the ability to perform under pressureAbility to communicate technical concepts clearly to non-technical usersProactive, resilient, and improvement-focused mindset with strong ownership and accountabilityWillingness to travel and support multiple locations Desirable: Experience providing field-based support across multiple locationsITIL Foundation or equivalentProject delivery exposure or PRINCE2 Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for VIP IT Support Engineers looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.