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Join the front line of IT support where your expertise keeps users productive and the business movin... Join the front line of IT support where your expertise keeps users productive and the business moving.Our Client has a requirement for a 2nd Line Service Desk Technician, who will be required to work on a contract basis in Warrington.Role Purpose:Our Client is seeking a professional and customer-oriented Second-Line IT Support Technician to deliver reliable on-site technical support to end-users. The postholder will serve as the primary local IT presence, ensuring the continuity and efficiency of day-to-day technology operations through effective issue resolution, equipment maintenance, and user assistance. This position requires strong analytical and problem-solving capabilities, clear and confident communication skills, and a commitment to providing a high standard of service. The successful candidate will contribute to a positive and collaborative working environment while supporting colleagues in achieving operational effectiveness.Job Role Responsibilities: General End-User IT SupportProvide first-line technical support to end-users via ticketing system, drop-ins, and scheduled Tech BarsDiagnose and resolve hardware and software issues, including device swap-outsDeliver technical training and education to end-users during Tech Bar sessionsProvide VIP support to key stakeholders.Technical TroubleshootingEnd User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom)Act as local "hands & eyes" support for second and third-line support colleagues and external partnersAssist with IT security incidentsCollaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control / building management system (BMS)Manage stock inventory of IT equipmentGeneral ticket management, ensuring all tickets are dealt with in a timely and professional mannerService Improvement and Collaboration:Proactively suggest and implement service improvementsParticipate in the Business Relationship Management function Experience / Skills / Knowledge / Qualifications: Experience with IT ticketing systemsBasic networking knowledgeExperience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory)Cloud Platform experience, particularly Microsoft AzureStrong Microsoft 365 (inc. Office 365) skills and experienceExperience with Video Conferencing and telephony systems.Willingness to undertake funded and self-paced training, to enhance skills & experienceExcellent customer service and communication skillsStrong problem-solving and troubleshooting abilities Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a 2nd Line Service Desk Technician looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Our top Telecoms client is looking for a Key Accounts Manager to work on a permanent basis in Irlam... Our top Telecoms client is looking for a Key Accounts Manager to work on a permanent basis in Irlam (Manchester)Our Client has a requirement for an Acccount Manager, who will be required to work on a permanent basis in irlam (Manchester).Role Purpose:As a Key Account Manager, you will be responsible for developing and maintaining relationships with strategically important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections. You will use your experience and in depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with a key focus on strategic opportunities.Job Role Responsibilities: Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues.Understand market movement and identify strategic opportunities that keep us a competitive and attractive partner.Work with our B2B and partner sales teams to maximise order volumes.Understand strategic goals of customers and develop products and services offering to support those goals.Locate in customers offices and collaborate to fully understand their needs and identify opportunities for continuous service improvement.Provide reliable and high standard of service as the dedicated point of contact.Co-ordinate the delivery of all services to your customers using product and service specialists as required.Have intricate understanding of contractual obligations and conditions.Monitor agreed SLAs and be the Voice of the Customer (VoC) to hold internal teams to the highest standards.Deliver regular service and business reviews with customer and internal stakeholders to review performance, risks and opportunities.Clear, professional, and effective communications via teams, telephone, email, or face to face meetings.Maintain up to date records on behalf of the customer using the appropriate systems and processes.Co-ordinate any ad-hoc customer requirements.Ensure service levels are maintained including validated invoices, queries progressed to resolution.Ensure all support groups are performing to the expected standards and liaise with internal departments / suppliers to ensure swift resolution of fulfilment or assurance activities.Develop and support peer relationships both within operations.Support management with development by leading workshops and liaising with other teams to help the continuous improvement of processes and customer experience.Effective time management ensuring tasks are effectively complete with agreed timeframes. Experience / Skills / Knowledge / Qualifications: Customer ServiceProven experience in a key account management role in the utilities sector (preferably telecoms)Excellent communicator and experience presenterExperience of building strong relationships both within FFL and with stakeholdersDemonstrate personal flexibility and mobilityComputer literate and advanced skills in MS Office software suite of tools Desirable: ITIL FoundationITIL Service OperationsSix Sigma (Green Belt)Good understandinf of CRM platforms and data flows via API's Benefits: Competitive SalaryHybrid working Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for an Account Manager looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.