Explore jobs in the UK

1ST LINE SERVICE DESK ANALYST Role : Customer Service - ITSalary: £13.45 per hourHours of work: t... 1ST LINE SERVICE DESK ANALYST Role : Customer Service - ITSalary: £13.45 per hourHours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)Location: Wakefield WF1 You will be required to undergo various high level security checks/clearances.You need to be able to provide proof of work in UK for last 5 years - to pass To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.Key Accountabilities Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. For the role you will be able to demonstrate: Excellent communication skills both written and verbalExcellent administrative skillsPrevious Customer services experienceA positive can do approachAbility to work well in a team and independentlY Experience: Phone based Customer Service: 1 year (required)A role using a PC/computer: 1 year (required) INDWH  

A financial services organisation in South Yorkshire is seeking a motivated Cyber Security & IT... A financial services organisation in South Yorkshire is seeking a motivated Cyber Security & IT Support Technician to join its technology team.This role offers the opportunity to develop practical skills across cyber security, networking, and IT support while working in a professional environment where technology and data security are critical to business success.You'll gain hands-on experience supporting colleagues, maintaining IT systems, assisting with cyber security activities, and learning from experienced professionals within the sector.What You'll Be DoingAs part of the technology team, you'll be involved in a variety of day-to-day activities including:IT Support Providing technical support to colleagues across the business.Assisting users with software, hardware, and connectivity issues.Setting up laptops, desktops, mobile devices, and user accounts.Troubleshooting common IT problems and escalating more complex issues when necessary. Networking Supporting the maintenance of business networks and connectivity.Assisting with the configuration of switches, routers, and wireless technologies.Monitoring network performance and reporting potential issues.Learning how secure business networks are managed. Cyber Security Monitoring security alerts and investigating potential threats.Assisting with security checks and vulnerability reviews.Supporting cyber awareness initiatives across the company.Helping maintain security documentation and compliance records.Learning how organisations protect sensitive financial data and systems. Technologies You Will Work WithThe successful candidate will gain exposure to: Microsoft 365Windows Operating SystemsActive DirectoryNetwork InfrastructureWi-Fi TechnologiesEndpoint Protection SoftwareCyber Security Monitoring ToolsCloud-Based ServicesBusiness IT Systems We're Looking For Someone Who: Enjoys solving problemsHas an interest in technology and cyber securityIs keen to learn and develop new skillsCommunicates well with a variety of peopleCan work independently and as part of a teamTakes pride in providing excellent customer serviceHas strong attention to detail