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2nd Line Support Engineer– £33,000 - £38,000– Wakefield, West Yorkshire The RoleDo you want to work... 2nd Line Support Engineer– £33,000 - £38,000– Wakefield, West Yorkshire The RoleDo you want to work on real IT projects that stretch your skills, not just keep systems ticking over? Are you looking for a role where your work is visible, valued and helps you move forward technically and professionally?  If so, we have an exciting opportunity for you.This 2nd Line Support Engineer role is ideal if you enjoy variety and ownership. You will work across complex client environments, delivering projects that improve how businesses operate while strengthening your own technical capability.Based in Wakefield, you will support clients mainly across West Yorkshire. You will work closely with the owners of the business, meaning your ideas are heard and your work has impact.This position gives you exposure to modern technologies, client decision-makers and projects you can genuinely take pride in.If you’re ready to step into a role that offers real responsibility, technical growth and visible impact, apply today and take the next step in your career.Key Responsibilities: Lead IT infrastructure projects, giving you end-to-end ownership and visible results.Deliver server deployments, network upgrades, and cloud migrations that strengthen your project portfolio.Configure Microsoft 365, Azure, and cloud solutions, building expertise in modern workplace technologies.Install and manage servers, switches, and firewalls, keeping your hands firmly on real-world systems.Provide on-site and remote support, allowing you to develop strong client-facing confidence.Carry out upgrades and troubleshooting at client sites, broadening your practical experience.Work directly with business owners to shape scope, timelines, and outcomes.Support technical scoping and pre-sales work, expanding your commercial understanding.Produce clear documentation and diagrams, creating structure and consistency for future growth.Act as the technical lead during delivery, becoming a trusted point of contact for clients.Support smooth handovers into ongoing support, ensuring quality doesn’t drop.Deliver client training sessions, strengthening long-term relationships.Assist with 2nd Line Service Desk work when required, keeping your skills well-rounded. The CompanyAt TechMonkeys Ltd, we specialize in guiding businesses through the intricacies of today's digital landscape. Founded in 2011, our Wakefield-based Managed Service Provider (MSP) has been at the forefront of delivering solutions that not only enhance security and compliance but also ensure the smooth functioning of IT systems.The Benefits: Generous holiday entitlement.Free on-site parking.Regular exposure to varied and complex projects.Direct access to business owners and decision-makers.A role that builds both technical depth and client-facing confidence.Flexibility with some hybrid working can be considered.  The Person Strong experience with Windows Server, Active Directory, and Group Policy.Solid networking knowledge including LAN/WAN, VLANs, VPNs, DHCP, and DNS.Hands-on experience with Ubiquiti firewalls.Confident with Microsoft 365, Azure AD, and Intune.Experience with VMware vSphere and Hyper-V.Comfortable with endpoint security and MFA solutions.Clear communicator with strong client-facing skills.Organised, proactive, and able to manage multiple priorities.Please note, some evening and weekend work will be required so flexibility is a must.Driving license and own car

Operations Manager – StreamLeeds - Site basedFull TimeImmediate StartSince its launch mid 2025 Strea... Operations Manager – StreamLeeds - Site basedFull TimeImmediate StartSince its launch mid 2025 Stream has become a fast growing division of SM UK, today it delivers its single sign on platform solution to major fleet operators across the country. Every second counts when it comes to road safety and incident management. At Stream, our mission is to empower fleet operators with the real-time insights and AI tools they need to protect their drivers and their bottom line. We’re seeking a high-calibre Operations Manager to join our team in Leeds. This role requires a true leader with energy, character and passion. Since launching Stream we have developed a like minded highly driven team and we have secured contracts with some of the UKs largest fleet operators tired of shoddy customer service and unpredictable support from other providers. As an engineering company we brought Stream to life to provide a solution that is at the forefront of SaaS in the world of Fleet telematics and video safety.2026 is set to be a record year and this role will bring a huge array of opportunity to make a difference, achieve success, and lead a high performing team.This role requires a dynamic, energetic, and visionary leader to head our Stream division. It will take a  high-impact individual who can drive growth, inspire a team, and shape the strategic direction of one of the most important parts of our business. The ideal candidate will combine strong leadership skills with commercial acumen, technical understanding, and a passion for innovation in fleet technology.Key Responsibilities Leadership & Strategy Lead the Stream department with energy, clarity, and purpose, setting a strong vision for growth and excellence.Develop and implement the strategic plan for Stream’s product, service, and operational performance.Foster a high-performing culture that prioritises innovation, customer focus, collaboration, and accountability. Commercial & Operational Management Own departmental P&L, budgeting, resource planning, and reporting.Drive adoption, upsell, and retention of Stream telematics across new and existing customer bases.Oversee delivery, support, and ongoing service performance to ensure exceptional customer experience. Team Development Recruit, mentor, and inspire a growing team of specialists across technical, operational, and support functions.Set clear objectives and KPIs, ensuring the team is empowered to succeed.Encourage continuous improvement, skills development, and cross-department collaboration. Product & Innovation Work closely with suppliers, internal stakeholders, and customers to shape product development and new features.Identify market trends, competitor activity, and opportunities for Stream to stay ahead of the curve.Champion a culture of curiosity, improvement, and forward-thinking technology adoption. Stakeholder Management Act as the central contact for Stream across sales, operations, engineering, and senior leadership.Represent the Stream division internally and externally, presenting with confidence and energy.Build strong relationships with customers and partners to strengthen Stream’s market position. Skills & Experience Proven experience in leadership roles, ideally within telematics, fleet technology, SaaS, or related technical sectors.Strong commercial awareness with experience managing budgets, KPIs, and strategic planning.Exceptional communication, presentation, and stakeholder-management skills.Naturally energetic, driven, and positive, with a strong ability to motivate and inspire others.Ability to think strategically while staying hands-on and operational when needed.Problem-solver with a continuous-improvement mindset and a passion for customer success. Personal Attributes Dynamic and charismatic leaderHighly organised and proactiveStrong sense of ownership and accountabilityInnovative thinker with a growth mindsetConfident decision-maker with resilience and adaptability   INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.