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As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT s... As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.KEY DUTIES Respond to customer queries via phone, email, or digital ticketing systemsProvide basic IT support and guidance for common technical issuesLog incidents accurately and escalate where necessarySupport users with account access, passwords, and basic software issuesDeliver a positive and professional customer experience CANDIDATE REQUIREMENTS Strong communication and customer service skillsInterest in starting a career in IT supportOrganised and able to follow processesWillingness to learn technical skills