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Patient Services & Concierge CoordinatorPrivate Doctors’ Surgery – North Leeds (LS8)Salary: Circ... Patient Services & Concierge CoordinatorPrivate Doctors’ Surgery – North Leeds (LS8)Salary: Circa £14 – £16 per hour dependent on skills and experienceHours: Midday – 6pm, Monday to Friday, with Saturday hours to be discussedSite-based role – no hybrid workingThe Private Doctors are an award-winning private medical practice based in North Leeds, providing same-day concierge GP consultations and premium patient care services.Due to continued growth, they are now looking to recruit an experienced Patient Services & Concierge Coordinator to join their existing team.The OpportunityReporting directly to the Practice Manager, you will play a key role in delivering an exceptional patient experience from first contact through to ongoing support and aftercare.This is a highly patient-focused position where you will be responsible for managing patient communications both face-to-face and over the telephone, ensuring every patient receives a warm, professional, and seamless experience throughout their journey.We are looking for someone who combines warmth, professionalism, and emotional intelligence with exceptional organisational skills. You should feel confident supporting patients through what can sometimes be sensitive or stressful situations, while delivering a polished, high-end service experience throughout.This role would particularly suit someone with experience within a private healthcare, aesthetics, cosmetic, wellness, dental, or premium clinic environment, where delivering exceptional patient care and managing sensitive appointments is part of the day-to-day role.Key Responsibilities Care of patients within reception and waiting areasAnswering incoming calls and responding to emails professionally and efficientlyPatient appointment scheduling and diary managementPreparation and filing of patient notesGeneral housekeeping within reception, waiting areas, and WCsPerforming administrative tasks including letters, clinic printed materials, patient surveys, and new patient packsConducting follow-up calls with patientsScreening calls to appropriately risk assess patients prior to arranging appointmentsProviding administrative assistance including photocopying, filing, archiving, and sorting postSupporting the smooth day-to-day running of the practice while maintaining a calm and welcoming environment Skills & Experience Required Excellent customer service, interpersonal, and communication skillsOutstanding listening skills with the ability to empathise with patients’ needs and concernsA calm, discreet, and professional approach when handling sensitive situationsAbility to convey positivity and reassurance in all interactions with patients and colleaguesStrong team player with a collaborative approachAbility to effectively prioritise patient calls and appointmentsConfident managing multiple tasks simultaneously within a busy environmentExceptional personal organisational skills and attention to detailStrong IT and administrative skillsGood problem-solving ability and initiativeHighly motivated with a proactive approach to work Previous experience within a GP surgery, private medical practice, aesthetics clinic, or similar patient-facing environment would be highly beneficial.If you feel your skills and experience match the above criteria, please submit your CV by return. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Experienced GP/NHS ReceptionistPrivate Doctors’ surgery in North Leeds LS8Salary circa £14-16 ph dep... Experienced GP/NHS ReceptionistPrivate Doctors’ surgery in North Leeds LS8Salary circa £14-16 ph dependent on skills and experienceHours midday – 6pm daily Monday to Friday with Saturday hours to be discussedSite based no hybrid workingOur client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced GP/NHS Receptionist to join their existing team.Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.The role will include, but is not limited to: Care of patients in reception and waiting areaAnswering phone calls and emailsPatient appointment schedulingDaily diary managementPreparation and filing of patient notesGeneral Housekeeping in reception, waiting areas and WCs  Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packsFollow up telephone calls to patientResponsible for screening calls to risk assess patients prior to arranging their appointmentProvide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc. Essential Skills and Experience: Excellent customer service, interpersonal and communication skillsOutstanding listening skills and ability to empathise with patients’ needs and concernsAppropriate sense of discretion in dealing with varied and difficult situationsAbility to convey a positive attitude in all dealings with others, whether patients or staff membersAbility to work as a team memberTreats patients and co-workers with respectAbility to effectively prioritise calls from patients to ensure appropriate action/schedulingAbility to manage multiple tasks simultaneouslyExcels under pressureHighly motivatedExceptional personal organisational skillsIT skillsAttentive to detailGood problem solving skills If you feel that your skills and experience match the role criteria, please send your CV by return.   INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Luxury Patient Experience CoordinatorPrivate Doctors’ surgery in North Leeds LS8Salary circa £14-16... Luxury Patient Experience CoordinatorPrivate Doctors’ surgery in North Leeds LS8Salary circa £14-16 ph dependent on skills and experienceHours midday – 6pm daily Monday to Friday with Saturday hours to be discussedSite based no hybrid workingOur client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Luxury Patient Experience Coordinator to join their existing team.Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.The role will include, but is not limited to: Care of patients in reception and waiting areaAnswering phone calls and emailsPatient appointment schedulingDaily diary managementPreparation and filing of patient notesGeneral Housekeeping in reception, waiting areas and WCs  Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packsFollow up telephone calls to patientResponsible for screening calls to risk assess patients prior to arranging their appointmentProvide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc. Essential Skills and Experience: Excellent customer service, interpersonal and communication skillsOutstanding listening skills and ability to empathise with patients’ needs and concernsAppropriate sense of discretion in dealing with varied and difficult situationsAbility to convey a positive attitude in all dealings with others, whether patients or staff membersAbility to work as a team memberTreats patients and co-workers with respectAbility to effectively prioritise calls from patients to ensure appropriate action/schedulingAbility to manage multiple tasks simultaneouslyExcels under pressureHighly motivatedExceptional personal organisational skillsIT skillsAttentive to detailGood problem solving skills If you feel that your skills and experience match the role criteria, please send your CV by return.   INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Patient Services & Concierge Coordinator Private Doctors’ surgery in North Leeds LS8Salary circa... Patient Services & Concierge Coordinator Private Doctors’ surgery in North Leeds LS8Salary circa £14-16 ph dependent on skills and experienceHours midday – 6pm daily Monday to Friday with Saturday hours to be discussedSite based no hybrid workingOur client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced Patient Services & Concierge Coordinator to join their existing team.Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.The role will include, but is not limited to: Care of patients in reception and waiting areaAnswering phone calls and emailsPatient appointment schedulingDaily diary managementPreparation and filing of patient notesGeneral Housekeeping in reception, waiting areas and WCs  Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packsFollow up telephone calls to patientResponsible for screening calls to risk assess patients prior to arranging their appointmentProvide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc. Essential Skills and Experience: Excellent customer service, interpersonal and communication skillsOutstanding listening skills and ability to empathise with patients’ needs and concernsAppropriate sense of discretion in dealing with varied and difficult situationsAbility to convey a positive attitude in all dealings with others, whether patients or staff membersAbility to work as a team memberTreats patients and co-workers with respectAbility to effectively prioritise calls from patients to ensure appropriate action/schedulingAbility to manage multiple tasks simultaneouslyExcels under pressureHighly motivatedExceptional personal organisational skillsIT skillsAttentive to detailGood problem solving skills If you feel that your skills and experience match the role criteria, please send your CV by return.   INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

We’re looking for a proactive and organised Office & Facilities Coordinator to play a key role i... We’re looking for a proactive and organised Office & Facilities Coordinator to play a key role in keeping our client's office running smoothly. This is a varied, hands-on position that blends front-of-house responsibilities with practical facilities and office support. Our client provides a premium cleaning service across the Wakefield and surrounding areas. You’ll be a visible and trusted presence in the workplace, helping to create a welcoming, safe and professional environment for colleagues, and visitors. Working closely with the business owner and cross‑functional teams, you’ll be at the heart of our day‑to‑day office experience and operations. Responsibilities: In this role, you’ll support both the people and the place, ensuring everything works as it should and feels just right. Acting as the first point of contact for visitors, clients, contractors etc.Handling incoming calls, post and courier services efficiently and professionallyRaising and tracking facilities requests, liaising with contractors and internal teams to ensure timely resolutionManaging office supplies and consumables, monitoring stock levels and coordinating orders and deliveriesSupporting health, safety and compliance activities, including onboarding tours, record‑keeping and administration Skills and Experience: You’ll thrive in this role if you enjoy variety, take pride in your environment and like being the go‑to person others rely on. Previous experience in an office coordination, front‑of‑house or facilities‑focused roleConfident, approachable communication style with strong interpersonal skillsHighly organised, with the ability to juggle multiple tasks and prioritiesComfortable using Microsoft Office and learning new systems or softwareProactive, practical and happy to roll up your sleeves when neededA strong eye for detail and commitment to delivering a positive workplace experienceProfessional and discreet when handling sensitive or confidential informationExperience working with suppliers, contractors or facilities is an advantage If you enjoy creating well‑run, welcoming spaces and want a role where no two days are the same, this could be a great fit for you.