Internal Sales Coordinator in Tunstall, West Midlands

Internal Sales Coordinator

Location: Stoke (ST6) – Office-based
Hours: Monday–Friday, 8:00am–4:30pm with some flexibility

Salary: Up to £30,000 DOE

We are seeking a proactive and driven Internal Sales Coordinator to play a key role in generating new business, nurturing existing customer relationships, and supporting the broader GB sales team. This is a phone‑focused, sales‑led role ideal for someone who thrives on converting leads, building rapport, and maximising every opportunity to grow revenue.

Key Responsibilities:

Sales Generation

• Conduct outbound calls to both new and existing customers to generate orders and drive repeat business
• Proactively follow up on generated leads, enquiries, and customer activity to convert opportunities into sales
• Identify and pursue opportunities for upselling and cross‑selling to maximise commercial potential
• Support the GB sales team by contributing to targeted sales campaigns and promotional activities

Customer Relationship Management

• Build and maintain strong, long‑term relationships with regular customers to encourage loyalty and repeat orders
• Handle telephone and email enquiries professionally, providing excellent customer service and accurate product information

Order Processing & Administration

• Process customer orders efficiently and accurately, ensuring all information is captured and logged
• Maintain up‑to‑date CRM records via Salesforce, ensuring all interactions, opportunities and follow‑ups are recorded
• Produce timely sales updates for the Regional Sales Manager
• PA duties such as diary management for National Sales Managers

Internal Coordination & Collaboration

• Work closely with internal teams and suppliers to ensure timely and accurate delivery of customer orders
• Assist in coordinating sales and marketing strategies to support growth targets

Key Attributes & Skills

• Strong ability to multi‑task, prioritise workload, and manage time effectively
• Excellent telephone manner and confident communication skills
• Ability to work well both independently and within a team environment
• Resilience and the ability to remain calm and productive when working under pressure

Experience Required

• Minimum 2 years’ experience in an account management and/or sales role (construction industry experience highly desirable)
• Proven experience in outbound calling, lead follow‑up, and converting enquiries into sales
• Familiarity with CRM systems such as Salesforce and sales reporting tools

If you are interested in this position please apply directly or email your CV over to MariaP@kpir.co.uk You can also call Maria on 01782712230 

INDCOM

Voceer presents this job opportunity for KPI Recruiting LTD, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by KPI Recruiting LTD, a reputable recruitment agency known for placing candidates in desirable positions.