Housing Business Support Supervisor in Lyndhurst, Hampshire

Housing Business Support Supervisor

Location: Lyndhurst
Salary: 18.48 per hour
Contract: Full-time, 9 Months fixed term contract - April 2026 - 31st December 2026

About the Role

We are looking for a proactive and experienced Housing Business Support Supervisor to lead our administrative team within the Housing Support Hub. This is a key role supporting the delivery of high-quality housing services, ensuring efficient operations and excellent customer service for tenants, residents, and stakeholders.

You will oversee day-to-day business support functions, manage a small team, and play a vital role in maintaining service standards, handling customer enquiries, and supporting housing operations including repairs, complaints, and compliance activities.

Key Responsibilities

• Lead, manage and develop a team of Business Support Officers and administrative staff
• Oversee daily administrative operations, ensuring tasks are completed efficiently and to a high standard
• Support housing services with customer enquiries, complaints handling, and case management
• Coordinate responses to issues such as repairs, damp, mould, and disrepair cases
• Monitor performance, workloads, and service delivery against KPIs and targets
• Maintain accurate records and ensure compliance with data protection and regulatory requirement

We are seeking someone who is highly organised, customer-focused, and confident in managing both people and processes.

You will have:

• Proven experience in an administrative role within a busy environment
• Experience supervising or leading a team
• Strong organisational skills with the ability to prioritise workloads effectively
• Excellent communication and interpersonal skills
• Good IT skills, including Microsoft Office and database systems

Desirable:

• Experience within housing, maintenance, or public sector services
• Knowledge of housing systems or scheduling/repairs processes

What We Offer

• Flexible hybrid working (minimum 50% office-based)
• A supportive and collaborative team environment
• Opportunities for training and professional development
• The chance to make a real difference in local housing services

• 08:00 – 17:15 Monday to Thursday
• 08:00 – 16:45 Friday

Flexibility is required to ensure service coverage.

To apply for this job please contact us on 01202 586930 or apply with your CV. 

INDBNM

Voceer presents this job opportunity for City Centre Recruitment, a 50 person sized company who are categorized as a Direct Employer.