Customer Service Manager in Nantwich, North West

Customer Services Manager

Location: Nantwich, Cheshire
Salary: £40,000 - £45,000 PLUS BENEFITS
Hours: Full-time (37.5 hours per week)

We are seeking an experienced Customer Services Manager to lead a busy customer service team at our main office in Aston. This is a fast-paced, hands-on leadership role where you’ll manage the team while ensuring exceptional service delivery.

About the Role

You will be the first point of contact for all external enquiries, handling high volumes of calls, processing orders, and liaising with multiple departments to keep operations running smoothly.

Key Responsibilities

• Manage and develop the Customer Services team through coaching, training, and performance reviews.
• Oversee day-to-day operations, ensuring efficiency and outstanding service.
• Handle incoming calls, process and price orders using in-house systems.
• Liaise with Transport, Raw Materials, Technical, and Production teams.
• Implement procedures and streamline workflows for continuous improvement.

What We’re Looking For

• Proven experience in a Customer Services management role.
• Strong leadership skills with the ability to motivate and inspire a team.
• Highly organised, decisive, and calm under pressure.
• Excellent communication and interpersonal skills.
• Good computer skills (Microsoft Office and industry-specific software).
• Knowledge of the agricultural industry is an advantage (but not essential).

Benefits

• Competitive salary
• Company pension scheme
• Additional holidays
• Cycle2Work scheme
• Free on-site parking
• Employee discount

Hours: Monday–Friday, 8am–4pm or 9am–5pm (with occasional overtime during busy periods).

Leanne@kpir.co.uk  OR Leanne on 01270 589943 

Please note: Due to the high volume of applications we receive, only short-listed candidates will be contacted.

INDCOM