Customer Service Advisor in Sunderland, North East

We’re recruiting for Customer Service Advisors to earn up to £25,717 per annum.

Customer Service Advisor benefits:

• Potential for overtime at excellent rates
• Enrolment into our Pension Scheme with a generous company contribution
• Free onsite car parking and great public transport links
• Annual leave of 25 days, increasing with service + bank holiday entitlement
• Fully supported and structured training programme
• Reward and recognition scheme
• Employment benefits package including free tickets to local tourist attractions
• Potential of hybrid working arrangements with a mix of home and office working

Training is included to prepare you for this role

Customer Service Advisor role:  

• Delivering excellent customer experience in line with the company’s Quality Framework
• Act as the primary point of contact for our customers, providing advice and guidance through a variety of multichannel communication; primarily telephone, but also including email, SMS text, social media, and webchat.
• Take ownership of all contacts, including enquiries and complaints, and use initiative to develop practical solutions to resolve customer enquiries.
• Input quality and accurate information into core IT systems, to enable colleagues to respond to our customers with a resolution and in a timely manner.
• Liaise with internal departments and external companies to ensure a seamless and consistent service for our customers

Customer Service Advisor pay:  

£24,667 - £25,717 per annum

Voceer presents this job opportunity for Postify Limited, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Postify Limited, a reputable recruitment agency known for placing candidates in desirable positions.