Assistant Restaurant Manager in Antwerp

Start: ASAP

Languages: English, Flemish or French is an added bonus

Want to Join the launch team of an exciting new restaurant in Antwerp!?

I am looking for a vibrant, hands-on Assistant Restaurant Manager who thrives in a dynamic atmosphere. Are you hands on, love a cool and fun vibe where you work in a team that is like your second family?? Apply and let's talk if you love genuine guest engagement, are operational smart, and have a passion for hospitality.

Your Key Responsibilities are:

Customer Experience

• Get to know guests’ preferences and expectations to deliver memorable dining experiences
• Address and resolve guest complaints promptly and professionally, ensuring positive outcomes
• Build rapport with regular guests and proactively manage VIP or special requests

Operational Procedures

• Organize and oversee staff schedules, manage shift changes, and ensure smooth handovers
• Lead pre-shift briefings: update the team on events, promotions, menu changes, and set the tone for service
• Consistently monitor service flow; optimize table turnover and address bottlenecks

Staff Management & Development

• Identify staff training and development needs; design and deliver engaging training programs
• Mentor and onboard new staff, guide daily performance, and offer constructive feedback
• Implement motivational strategies to retain and energize the team
• Maintain a positive, collaborative workplace culture

Equipment & Maintenance

• Ensure all restaurant equipment is fully functional; perform basic troubleshooting and escalate issues
• Oversee regular deep cleaning and maintenance routines
• Keep first aid supplies up to date and enforce fire safety practices

Emergency & Safety Procedures

• Be well-versed in all emergency and crisis protocols
• Lead by example on health and safety, hygiene standards, and documentation (HACCP compliance)

Technology & Systems

• Manage point-of-sale (POS) and reservation systems confidently
• Use inventory management solutions (e.g., Growzer) to forecast, order, and track stock efficiently
• Process gift card transactions and maintain related logs

Community & Vendor Relations

• Cultivate friendly, respectful relationships with suppliers and community partners
• Offer personal touches—like a coffee with a delivery driver or genuine conversation with local partners

Active Tasks (Main Focus)

• Deliver excellent customer service and address complaints
• Conduct daily pre-shift briefings and staff support
• Mentor, train, and assist team members; ensure knowledge of menu and procedures
• Monitor food/beverage quality and service standards
• Enforce a zero-tolerance policy on drugs/alcohol for a safe workspace
• Ensure a clean, inviting, and vibrant environment at all times
• Communicate weekly updates to management (staff progress, client feedback, operational insights)
• Issue, activate, and track gift cards

What You Bring

• Strong leadership and people skills with a positive, team-playing attitude
• Operational savvy in hospitality or food & beverage settings
• Excellent communication in English; other language skills a plus
• Energy, resilience, and a drive to make every day at work fun and memorable
• Attention to detail, with a hands-on approach to problem-solving and innovation
• Familiarity with POS and reservation systems; basic knowledge of inventory and compliance best practices

Please ensure you have full working rights in Belgium as the client will not offer sponsorship at this time.

Voceer presents this job opportunity for COREcruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by COREcruitment, a reputable recruitment agency known for placing candidates in desirable positions.