Repairs Planner

Location: Welwyn Garden City
Contract: Full Time, Permanent
Salary: £27,000 – £29,000 per annum
Start: ASAP

About the Role

We are looking for an organised and proactive Repairs Planner to join our team in Welwyn Garden City. In this fast-paced role, you’ll be responsible for managing high volumes of incoming calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule and coordinate repairs efficiently. Your goal will be to ensure appointments are planned effectively to meet our contractual Service Level Agreements, without overpromising to our customers.

You’ll play a key role in supporting our back-office team, delivering excellent service to residents via phone and email.

Key Responsibilities

• Schedule and allocate jobs to drainage engineers using planning and job management systems.

• Monitor engineers' diaries to maximise productivity and minimise downtime.

• Prioritise emergency and high-priority jobs, adjusting schedules as needed.

• Act as a central point of contact between customers, engineers, and internal teams.

• Confirm all appointments and provide timely updates to customers.

• Maintain accurate records of job progress and completion within the system.

• Manage workloads, follow up on outstanding jobs, and reassign tasks where necessary.

• Collaborate with the Repairs Manager to review resource availability and performance.

• Handle customer service queries and complaints related to planning in a professional manner.

• Ensure all planning activities comply with health & safety regulations and company policies.

About You – Essential Criteria

• Experience working within social housing, repairs, and maintenance.

• Proven background in job planning/scheduling using planning systems.

• Understanding of the work carried out by drainage engineers.

• Knowledge of reducing Work-in-Progress, jeopardy planning, further works management, and applying extensions of time.

• Awareness of trade job durations and health & safety factors (including asbestos considerations).

• Able to work full-time from our Basildon office (this is not a hybrid role).

What We Offer

• 26 Days Holiday + Bank Holidays

• Enhanced Pension Scheme

• Healthcare Cash Plan (including 24/7 GP access)

• Life Assurance & Accident Cover

• ShareSave Scheme

• Enhanced Maternity & Paternity Pay

• Employee Discounts & Vouchers (Work Perks)

• Holiday Buy & Sell Scheme

• Flexible Working Options (including flexible Bank Holidays)

• Cycle to Work Scheme

• 2 Paid Volunteering Days per Year

• Learning & Development Opportunities

• Comprehensive Wellbeing Support (including Employee Assistance Programme)

• Loyalty & Values Recognition Awards

• Funded Professional Subscriptions

• Eye Care Vouchers

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Voceer presents this job opportunity for Build Recruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Build Recruitment, a reputable recruitment agency known for placing candidates in desirable positions.