Customer Service Advisor in Slough, South East

Role: Customer Service Advisor
Hours: 8am-5pm / Mon-Fri
Salary: £26k per annum
Location: Slough, SL3

Accountabilities/Responsibilities:

• First port of call for residents and the client to log repairs and aid in any queries/questions required ensuring customer satisfaction is met at all times.

• Pick-up all incoming calls within set timescales (20seconds)

• Regular watch of the wallboard to see calls is queue etc.

• Follow the greetings script for the call duration.

• Book-in all new jobs, add as many notes as required for future reference.

• Follow script and ensure all details are covered to maintain getting the job done right first time.

• Keep residents/clients informed and updated at all times ensuring the customer experience/service is met throughout the call and ensure job numbers are provided and summary of the job raised is provided at the end of the call.

• Assisting with the Planning Team as and when required, including scheduling in all jobs.

• Pass calls to relevant departments ensuring resident/client is updated before passing over.

• Always check the job history before logging new jobs to ensure no duplication.

• Raise jobs from the Repairs inbox (see daily targets pp per day set by Call Centre Manager)

• Raise any issues/concerns observed to the relevant party (Supervisor, planners etc)

• Raise recalls and send out any letters as and when necessary.

• If a residents/client calls with no show/query – call the operative/subcontractor and then re-book the appointment if required.

• Pass jobs to the planner queue for planners to deal with for Emergencies or if allocation of job cannot be found.

• Chase up Subcontractors & OOH operatives for their previous days’ completions.

• Email relevant parties within the same day with any updates/messages etc.

• Liaise with the planners with queries called through

• Liaising with the planned works team if a query comes through for planned jobs taking place

• Update client/resident if required on any job by COP the same day

• Report to work within set shift times and call the Supervisor in advance if any problems/delays

Skills & Experience:

• Previous customer service experience in an office environment
• Planning/Scheduling experience
• Social Housing background 

Please apply today with your updated CV or call Leah Seber at Build Recruitment

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Voceer presents this job opportunity for Build Recruitment, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Build Recruitment, a reputable recruitment agency known for placing candidates in desirable positions.