Field 2nd Line It Support Engineer in Milton Keynes, South East
Uk working eligibility only.
Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work
Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to work both from home and on-site? Entrust IT, a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region.
With over a decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range of organisations — and we’re ready to welcome a talented engineer like you to our friendly and professional team.
Key Responsibilities of the Field 2nd Line IT Support Engineer:
- Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues
- Diagnosing problems, resolving incidents, and escalating when necessary to 3rd Line colleagues
- Building strong, trust-based relationships with our clients by being approachable, dependable, and solutions-focused
- Using high-quality tools in a well-supported and organised environment
- Taking part in our team on-call rotation (1 week in several), ensuring consistent support to our valued clients
What We’re Looking For:
- Minimum 3 years of hands-on IT support experience, including experience with on-site networking
- Strong communication and problem-solving skills — you're calm under pressure and naturally helpful
- Broad technical knowledge across organisations with 20-500 users
- A full UK driving licence and access to your own vehicle (travel expenses subsidised)
- A home-based workspace suitable for occasional storage of spares
Essential Requirements:
- GCSE (or equivalent) in Maths and English (Grade C or above)
- Microsoft and/or CompTIA certifications
- Willingness to undergo a DBS check
Desirable Experience:
- Windows Desktop & Server OS
- Microsoft 365 and cloud-based services
- VoIP, networking, broadband
- Remote Desktop (Citrix), ConnectWise, ticketing platforms
- Mobile device support, networked printers/scanners
What You’ll Get in Return:
- Competitive salary £28,000 - £35,000 (based on experience)
- Remote-first working – enjoy the balance of home working and occasional site visits
- Supportive team environment – we value clear thinking, kindness, and collaboration
- Real variety – work with different clients and solve a wide range of technical challenges
- Professional growth – we’ll support your development every step of the way
Ready to Apply?
If you’re looking for a role that values your input, sharpens your skills, and offers a refreshing mix of independence and teamwork, we’d love to hear from you. APPLY for this exciting new Field 2nd Line IT Support Engineer position NOW for immediate consideration.
Voceer presents this job opportunity for Pioneering People, a 50 person sized company who are categorized as a Recruitment Agency.
This position is being managed by Pioneering People, a reputable recruitment agency known for placing candidates in desirable positions.