Guest Experience Manager - Social, High-energy Venue in London, London
Uk working eligibility only.
Guest Experience Manager – Social, High-Energy Venue
Salary: £38,000 + tronc + bonus (average package approx. £42,000)
We're on the lookout for a proactive and energetic Guest Experience Manager to join a vibrant, high-volume venue. This isn’t your typical reception manager role - we're looking for someone who thrives in a fast-paced environment, is hands-on with the floor, and genuinely loves creating memorable guest experiences. In this role, you'll lead a team of 6 hosts, support operations across the venue, and be a key part of the guest journey - from first impressions to final goodbyes.
Key Responsibilities:
- Lead and develop a team of hosts to deliver a standout welcome and service
- Support the Sales & Events teams in showcasing the venue to potential clients
- Work closely with Floor, Bar, Events, and Security teams to ensure smooth, safe operations
- Actively engage with guests, gather feedback in real time, and resolve issues confidently
We’re Looking For:
- Someone upbeat, positive, and highly guest-focused
- Strong multitasking and communication skills
- At least 2 years’ experience as a Reception Manager, Guest Experience Manager, or similar in a busy hospitality environment
- Experience training and motivating team members
- Excellent written English and confident computer skills (Collins and POS system knowledge a bonus)
If you are keen to discuss the details further, please apply today or send your CV to Kate B OR call 0207 790 2666
Voceer presents this job opportunity for COREcruitment, a 50 person sized company who are categorized as a Recruitment Agency.
This position is being managed by COREcruitment, a reputable recruitment agency known for placing candidates in desirable positions.