Client Coordinator in Stoke-on-trent, West Midlands

Location:Stoke

Hours: Monday to Friday, 8.30am - 5pm

Salary: £25,000 per annum

Role Overview: 

We are currently recruiting on behalf of our client for a Client Coordinator to join their dynamic team. Reporting to the Customer Relations Manager, the ideal candidate will bring previous telephone sales experience, exceptional communication skills, and the confidence to engage with a wide variety of customers.

If you are passionate, driven, and results-oriented with a strong ability to sell and upsell products over the phone, this could be the perfect role for you!

Key Responsibilities:

• Responding to incoming calls and emails from clients, addressing product-related questions and concerns
• Entering sales orders into a Sage database
• Establishing rapport with clients and identifying their needs
• Performing general administrative tasks
• Working towards achieving daily targets, KPIs, and monthly sales goals
• Making proactive sales calls to new, existing, and inactive customers
• Following up on leads and updating the CRM system
• Identifying opportunities to cross-sell and upsell products
• Actively pursuing outstanding quotes and generating additional business
• Researching new projects and leads
• Assisting the regional Sales Managers (RSMs) as needed
• Gathering, tracking, and entering non-conformance data

Required Skills and Qualifications:

• Prior experience in sales administration and customer service
• Familiarity with Sage (preferred but not essential)
• Strong relationship-building abilities
• Proficient in general administration and Microsoft applications
• Positive, proactive approach
• Excellent communication and team collaboration skills
• Strong attention to detail
• Effective negotiation skills
• Courteous and friendly phone manner

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk for more information.

INDCOM