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Recruit4staff are representing a well-established Environmental Services business in their search fo... Recruit4staff are representing a well-established Environmental Services business in their search for a Complaints Handler to work in WrexhamJob Details: Pay: £27,000 - £30,000 per annum (DOE)Hours of Work: Monday to Friday - Business HoursDuration: PermanentBenefits: Free parking, 20 days holiday plus bank holidays (increasing with length of service) Job Role: As a Complaints Handler, you will be responsible for delivering excellent customer service while managing client enquiries, escalations and contract discussions. You will handle incoming and outgoing telephone calls and emails, resolve issues efficiently, renegotiate contracts where required, maintain accurate system records and ensure customers receive a professional service at all times.Essential Skills, Experience, or Qualifications: Previous experience working within an office environmentProven success in a customer-facing or client-facing roleExperience handling escalations and complaintsStrong communication and problem-solving abilitiesAbility to update and maintain CRM or internal systems accuratelyThe confidence to deal with challenging situations professionally Advantageous Skills, Experience, or Qualifications Previous experience dealing with customer cancellations or complaintsBackground in customer retention Commutable From: Wrexham, Chester, Denbighshire, ShropshireSimilar Job Titles: Customer Relations Advisor, Customer Relations Representative, Complaints Handler, Senior Customer Service Advisor, Retention Specialist, Retention Advisor, Loyalty Advisor, Internal Account Manager, Cancellations Specialist, Customer Service Advisor, Customer Success Advisor, Customer Service Representative, Escalations Advisor, Customer Relations Advisor, Complaints HandlerFor further information about this position and other opportunities please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business. If you are an experienced Complaints Handler looking for your next opportunity, we would like to hear from you.

Recruit4staff are representing a well-established Environmental Services business in their search fo... Recruit4staff are representing a well-established Environmental Services business in their search for a Client Service Advisor to work in WrexhamJob Details: Pay: £27,000 per annum (negotiable DOE)Hours of Work: Monday to Friday, 8:30am - 5:00pmDuration: PermanentBenefits: Free parking, standard pension, 20 days holiday plus bank holidays (increasing with length of service) Job Role: As a Client Service Advisor, you will be responsible for delivering excellent customer service while managing client enquiries, escalations and contract discussions. The Client Service Advisor will handle incoming and outgoing telephone calls and emails, resolve issues efficiently, renegotiate contracts where required, maintain accurate system records and ensure customers receive a professional service at all times.Essential Skills, Experience, or Qualifications: Previous experience working within an office environmentProven success in a customer-facing or client-facing roleExperience handling escalations and complaintsStrong communication and problem-solving abilitiesAbility to update and maintain CRM or internal systems accuratelyThe successful Client Service Advisor will be confident dealing with customers and managing challenging situations professionally Advantageous Skills, Experience, or Qualifications Previous experience dealing with customer cancellationsBackground in customer retention or account managementExperience within a service-based environmentAn experienced Client Service Advisor with retention-focused experience would be highly desirable Commutable From: Wrexham, Chester, Denbighshire, ShropshireSimilar Job Titles: Retention Specialist, Retention Advisor, Account Executive, Internal Account Manager, Cancellations Specialist, Customer Service Advisor, Customer Success Advisor, Customer Service Representative, Escalations Advisor, Customer Relations Advisor, Complaints HandlerFor further information about this Client Service Advisor position and other opportunities please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business. If you are an experienced Client Service Advisor looking for your next opportunity, we would like to hear from you.