Production Office Coordinator in Fenton, West Midlands

Job Title: Production Office Coordinator - 18 Month FTC (Maternity Cover)
Location: Newcastle-under-Lyme, Staffordshire (On-site)
Hours: Monday to Friday, 8:30am - 5:00pm (45-minute lunch)
Salary:£26,000 per annum

The role :

Our client is currently seeking an experienced Production Office Coordinator to join a busy and fast-paced production environment on an 18-month fixed-term contract to cover maternity leave.This role would suit someone from a construction, manufacturing, or similar background, with previous experience preparing quotations and strong administrative and coordination skills.

Key Responsibilities

• Provide clerical and administrative support to the Production Office team
• Manage email correspondence across multiple inboxes
• Manage despatch orders and order processing
• Update the Production Planner, 52-week planner, and Paint Line planner
• Maintain accurate paper and computerised records in line with company procedures and Data Protection requirements
• Use Sage to:
  • Amend operation tasks and book in completed orders
  • Carry out stock transfers
  • Generate purchase orders
• Provide excellent customer service at all times
• Ensure all calls are answered in line with the company "3 ring policy"
• Manage communication with site teams, visitors, and other offices
• Maintain spreadsheets to a high standard
• Carry out general clerical duties
• Manage Supertech order processing and customer deliveries
• Liaise with procurement and logistics to ensure customer delivery deadlines are met
• Act as Non-Conformance Champion
• Adhere to all company policies and procedures

Experience & Skills Required

• Previous administrative experience in an office-based environment
• Strong organisational and time management skills
• IT literate with Microsoft Word, Excel, Outlook, and Sage
• Excellent communication skills (telephone and face-to-face)
• Able to work independently within a multi-functional team
• Ability to work under pressure, prioritise workloads, and meet deadlines
• Confident dealing with customer queries and challenging telephone calls
• Experience within construction or manufacturing is desirable but not essential
• Strong attention to detail and high standards of accuracy
• Ability to build strong working relationships with internal and external stakeholders

Personal Attributes

• Professional, confident, and well-presented
• Polite, friendly, and customer-focused
• Proactive, flexible, and willing to learn
• Positive attitude and enjoys being part of a team
• Comfortable working in a busy, fast-paced environment

If you are interested in this position please apply directly or email your CV over to MariaP@kpir.co.uk You can also call Maria on 01270589943. 

INDCOM