Order Processor in Stoke-on-trent, West Midlands

Order Processor| Newcastle under Lyme|| £23,000 to £25,000 per annum (DOE) Monday-Friday 9:00AM -5:30PM

Role:

This is an excellent opportunity for someone at an early stage in their career to gain exposure to order management, customer coordination, and internal systems while working closely with multiple departments.

Key Duties

• Input and manage customer orders accurately using internal systems
• Ensure any additional requirements linked to orders are logged correctly
• Monitor deliveries and shipment progress, liaising with couriers when required
• Maintain up-to-date and accurate notes on internal systems
• Handle order-related enquiries from both internal teams and external customers
• Communicate clearly via phone and email to resolve issues efficiently
• Provide regular updates to customers regarding order and delivery timelines
• Work closely with sales, warehouse, and purchasing teams to support smooth order flow
• Assist with maintaining accurate records and improving internal processes
• Provide cover for colleagues during busy periods or holidays
• Support wider team tasks as needed, including occasional front-of-house duties

What We’re Looking For

Skills & Personal Attributes

• Strong attention to detail and ability to manage multiple tasks
• Confident communicator with a customer-focused approach
• Comfortable working in a fast-paced, team-oriented environment
• Proactive, organised, and eager to learn

Experience & Qualifications

• GCSEs (or equivalent) in Maths and English
• Good IT skills, including MS Office and experience using internal systems
• Previous experience in administration, customer support, or order processing is beneficial
• Full UK driving licence is desirable

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted

Interested? Call Maria on 01782 712230 or email Mariap@kpir.co.uk
INDCOM

Voceer presents this job opportunity for KPI Recruiting LTD, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by KPI Recruiting LTD, a reputable recruitment agency known for placing candidates in desirable positions.